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Pacific Gateway Hotel at Vancouver Airport

3.5 of 5 3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
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Certificate of Excellence 2014
Pacific Gateway Hotel at Vancouver Airport
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Pacific Gateway Hotel at Vancouver Airport
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622 reviews from our community

Traveler rating
    221
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    91
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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    (145)
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There are newer reviews for Pacific Gateway Hotel at Vancouver Airport
See the most recent reviews
Edmonton
Top Contributor
79 reviews 79 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed April 19, 2011

This hotel is conveniently located right between richmond and vancouver. It's easy to get to and was overall a very comfortable stay. The rooms are spacious enough and if you sign up for their Delta Privelege Program, internet is complimentary, although it is wired internet. Everyone who worked here provided excellent customer service, always greeting us with a smile on... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear CelineCeline, It gives me great pleasure to read your feedback after your stay with us at the Delta Vancouver Airport. I will be sure to share with my team your comments on the excellent service they provided. Our team is very passionate about providing memorable experiences to our guests and feedback like yours validate that effort. I look forward... More 

Fall River, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 18, 2011

I have actually stayed at this hotel a number of times. This is one of our companies favored hotels for business travel. The hotel itself is a little tired looking. The beds (in the regular rooms) are neither very comfortable nor uncomfortable. The room itself was very small. I would not enjoy it with a family for more than one... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear SashaGirard, We look forward to our guest's comments on their stay experience with us and I thank you for taking the time to share yours. You also noticed our main strength, excellent guest service that our team strives to deliver and take pride in. We are fortunate to welcome back many return guests who stay with us to experience... More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2011

I have been a regular client at this property for over ten years. The staff consistently provide me with an accomodation experience that I do not experience elsewhere in my travels throughout Canada. The service is consistent and there are no surprises. Anytime I request assistance with ANYTHING the service is provided with a cheerful "My Pleasure". When you experience... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Peterssi, I could not have put our team's excellent guest service any better in words as you did " when you experience it, it becomes the benchmark for future accommodations". I have shared this with the team already and they are all very proud that you felt us to be worthy of such high praise. It gives further impetus... More 

Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 13, 2011

I have stayed at the Delta Vancouver Airport on numerous occasions, and they have consistently surprised me with the excellence of their service, their spotless rooms (with very comfortable beds) and their buffet breakfast, which is outstanding. Their Pier 73 restaurant is also a fine place to dine, with nice views over a marina. This hotel is not the most... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Westerner52, I really appreciate your excellent feedback after staying with us. Our guests quite regularly commend our hotel for excellent service, clean surroundings and great Food & Beverage offerings. I look forward to welcoming you back soon to Delta Vancouver Airport Hotel. Regards, A Sandhu More 

1 review
3 of 5 stars Reviewed March 24, 2011

Nice Bathroom, free parking over a 2-week period while our family went on a trip to Mexico; with complimentary shuttle service. Great location: within minutes of the airport. We stayed one night so we had planned on watching a movie through my laptop connected to the flatscreen, once we found out the hotel was equipped with HDTV's. The hurdle we'd... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Guest, I appreciate you sharing your feedback after staying with us. Like yours, we do receive great feedback on our convenient location close to Vancouver International airport, complimentary shuttle to the airport as well as very friendly service of our team. We take pride in providing this service in clean and comfortable surrondings. Further to my direct correspondence to... More 

New York City, New York
1 review
5 of 5 stars Reviewed March 6, 2011

We arrived at 2am for an overnight stay. The front desk mistakenly gave us a room key for an occupied room! Luckily there was a 'Do Not Disturb' sign on the door, so we did not try to open the door. The hotel was mortified—they immediately met us on the same floor with a key to an empty room. When... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Guest, I sincerely appreciate your kind comments about the service culture at Delta Vancouver Airport Hotel. We have a team that is focused on exceeding guest expectations and delivering great stay experience. I look forward to welcoming you again to Delta Vancouver Airport Hotel in the near future and will be sure to share your excellent feedback with my... More 

Kamloops, BC Canada
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 21, 2011

We booked this hotel as it is close to YVR and we were able to leave our car while we were away. Room was neat and clean. Had a nice dinner and breakfast. Free wireless internet in lobby area, Free shuttle to and from airport. A great place to stay when flying out of Vancouver.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2011 via mobile

The hotel staff were very friendly, helpful. However at 6 am we woke up to banging dishes sounds, people slamming doors, this continued to abou 9 am, apparently they could not figure out what was happening. Or did not try... For this much money per night I was expecting a quiet night

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear malaa 123, I appreciate your feedback after your stay and apologize that the noise in the morning disturbed you. We have reviewed your concern with our team and re-visited our processes to make sure all of our guests enjoy their rest. As a hotel in such close proximity to the Vancouver International Airport, our guests stay with us to... More 

Qualicum Beach, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 19, 2011

My second stay in three years. The first time we learned the hotel was being renovated when checked in. The heating in the room did not work. Again we needed parking and had a very early wakeup so we took a chance. The renovations are completed. There is no restaraunt or lounge in the hotel. The television does not work.... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Guest, I read your feedback after your stay with us and apologize that your experience did not matched what vast majority of our guests commend us upon i.e. the friendly and engaging employees. I am also surprised about your comment about the restaurant/ lounge, we have a great restuarant/lounge right on the waterfront that is among the best in... More 

Kelowna, Canada
1 review
2 of 5 stars Reviewed February 13, 2011

Lots of asian travelers were in halls being very noisey late at night. The hotel seems to cater to those large groups who get flights delays etc . Bus ran outside - nice and then lots of noise as this bus filled the hotel. I then found a bug in my bed and told staff who moved me to another... More 

Was this review helpful? Yes
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Guest, First of all I apologize that your stay was affected by noise, being near the Vancouver International Airport, we realize that our guests stay to get a restful sleep before or after their flights and as thus we strive to deliver that experience. It seems that we failed on that account with you and we have reviewed our... More 

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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Location: Canada > British Columbia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pacific Gateway Hotel at Vancouver Airport 3.5*
Number of rooms: 374
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta
Hotel Style:
#7 Romantic Hotel in Richmond
#9 Business Hotel in Richmond
#10 Family Hotel in Richmond

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