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Pacific Gateway Hotel at Vancouver Airport

Certificate of Excellence
3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Hotel amenities
Pacific Gateway Hotel at Vancouver Airport
Best prices for: 1 room 1 guest
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Ranked #9 of 24 Hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 12, 2012
Jifffer Montreal, Canada
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671 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Pacific Gateway Hotel at Vancouver Airport
See the most recent reviews
Montreal, Canada
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 12, 2012

Nice stop-over hotel if between air travel. Also a hotel of choice for people getting an early airport flight. Most people staying at the hotel are usually there for a very short stay. Nice free shuttle to the airport which runs regularly - all in all approx a 10 min drive to the airport (not because of the actual distance... More 

Was this review helpful? Yes 1
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Guest, Thank you for your feedback and I am glad that you enjoyed your stay with us. Our close location to the airport , complimentary and frequent airport transportation and recently renovated rooms are quite appreciated by our guests. We look forward to welcoming you again soon in near future. Regards, Amrit More 

Prince Rupert, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 10, 2012

We were just at this hotel for a short time between flights. We were sad to find out they had no queen beds as we were a family of 6 sharing two rooms. Anyways..we just wanted to eat and sleep. The doorman...who greeted us so friendly many times ended up in the end to bring us personally to the best... More 

Was this review helpful? Yes
Management response:

Dear Guest, I truly appreciate your feedback. Our rooms with two beds are with the double beds so I apologize for any inconvenience. I have shared your feedback on Raeburn's service with him and all of my team, thank you for letting us know and we are lucky to have him on our team. Looking forward to welcoming you again... More 

Anaheim
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 9, 2012

The room was clean but a little dated looking for a 4 star; however the bathroom was updated and nice. There was a cost for the business center which is usually included at hotels I've stayed at. The outside area could have been maintained a little better. We did not have a vehicle so there was not much to do... More 

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for sharing your feedback after staying with us. I am glad that you liked our friendly service. We have renovated a vast majority of our guestrooms recently and are getting great comments from our guests. We also have a community shuttle that provides free transportation to the main shopping area of Richmond. I hope that you... More 

Houston, Texas
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 9, 2012

We needed to spend only one after noon and night, thus we chose Delta. It was very good in every way. Highly recommend the 6th floor. quiet, and nicely newly redone,it appears. the shuttle bus ran like clockwork. staff was very professional

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for your recommendation of Delta Vancouver Airport to any guest that is looking to stay close to the Vancouver International Airport. We never take your loyalty for granted and look forward to welcoming you again. Regards, A Sandhu Hotel Manager More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 5, 2012

The Delta was great for quick stop over. Booked on hotwire with a cheap rate. Free airport transfer to and from. Staff were friendly and quick. Rooms were good, bed very comfortable. Gym was nice. Quick room service, although I ordered Spaghetti Bolognese and it wasn't great, but ok. Would definitely stay here again.

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for your positive feedback after staying with us at the Delta Vancouver Airport Hotel. I look forward to welcoming you back again. Regards, A Sandhu Hotel Manager More 

Waterloo, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 4, 2012

Arrived late Sunday night from YVR using the shuttle service. Amy at the front desk was very friendly and helpful during our check in. We were upgraded to the privilege floor which was nice. Enjoyed having the coffee and complimentary continental breakfast in the morning. The staff member in the privilege club was very friendly and helpful on things to... More 

Was this review helpful? Yes
Management response:

Dear Guest, I am glad that you really enjoyed your stay with us at the Delta Vancouver Airport. We are lucky to have Amy on our team and I will share your kind comments about her friendly service with her. We all look forward to welcoming you again in the near future and thank you for your patronage. Regards, A... More 

vancouver
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 2, 2012

We had a 21 day free parking with our overnight stay. As out of 'towners' who park at a friends then taxi in & spent a night near the airport for an early morning departure this is great - a saving of $50 there & back cab fare from/to our vehicle. And for 21 days . . . just perfect... More 

Was this review helpful? Yes 1
Management response:

Dear Guest, With our ideal location just minutes away from the airport and the most frequent transportation to and from the airport with our bus leaving the hotel and the airport every 20 minutes around the clock, most of the guests that look for a place to stay before or after their flight and leave their vehicle behind, choose Delta... More 

Leiden, The Netherlands
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 2, 2012

We stayed at this hotel at the beginning of our vacation for one night in a small room with a strange smell. This was one of the rooms on the lower floors. At the end of our vacation we booked a King room, on one of the top floors, which comes with al kind of extra's. Such as acces to... More 

Was this review helpful? Yes
Management response:

Dear Guest, I apologize that we did not deliver a stay experience that we strive for. We have recently renovated almost all of our guestrooms, including washrooms and are getting great feedback from our guests. I am glad that you liked our Signature Club floor, with the stunning views, enhanced amenities and access to Signature Club lounge that serves breakfast... More 

Illinois
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 29, 2012

Hotel had good service, and the shuttle service was great, but they advertised complimentary wifi, but they don't mention it is only in the lobby. I spent hours in the lobby rather than in the comfort of my room,

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for your kind comments about the hotel service and the complimentary shuttle service to the airport as well as to the main shopping areas in Richmond. Currently we provide complimentary wired internet in all our guestrooms and WiFi in the hotel public areas like lobby. You will be glad to know that we are embarking on... More 

Gran Canaria, Spain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 26, 2012

Free shuttle service direct between the hotel and YVR every 20 minutes. Rooms clean, service friendly but buffet breakfast quite simple and expensive. No alternative restaurant or coffee shop nearby.

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for sharing your kind feedback after staying with us. Our free shuttle to the airport runs around the clock and we also have a community shuttle that takes our guests to local restaurants and shopping mall. We also have a Starbucks in our hotel lobby. I look forward to welcoming you back again in the near... More 

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