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Pacific Gateway Hotel at Vancouver Airport

Certificate of Excellence
3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
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Pacific Gateway Hotel at Vancouver Airport
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739 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Pacific Gateway Hotel at Vancouver Airport
See the most recent reviews
Vancouver Island, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Good rooms nice and clean. Front desk staff could be friendlier but would come back based on location of hotel. Previous stays the staff were nicer. Waitresses in breakfast Cafe were awesome!!! Good location to the airport and Park and Fly! Would be nice to have parking included in hotel rate!

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear lindamB8498YX Thank you for taking the time to post after your recent stay with us. I would appreciate any further details, so I can address them with our team as we take great pride in the level of customer service we offer and it appears we did not meet our own expectations in all areas and for that I... More 

Victoria, Canada
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here about 7 times, and recently again last year when this was a Delta Hotel, but it has since changed to Pacific Gateway. There is a shuttle to the airport, which would be great for an overnight stay for travel. We tried to book a king bed, but there were none. We ended up with a queen. We... More 

Was this review helpful? Yes
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Travel2somewhere Please accept my apologies for not meeting your expectations when it comes to quality of the sleep you had while a guest at our hotel. Please let me know what room you stayed in so we can ensure the bed and pillows are up to our standards. I ask that you do give us one more chance as... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The property shows its age a bit, but the staff went above and beyond to prep rooms for us when staying for just one night after an Alaskan Cruise. We arrived earlier than expected and folks went out of their way to get rooms ready well before check-in time and to store our luggage during the wait. It is about... More 

Was this review helpful? Yes 1
Lofthouse, null, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for one night upon arriving before going to Vancouver Island for a wedding. I arrived late evening and the staff were amazingly helpful and brilliant, I had a great nights sleep in a lovely room with fantastic view! The next day the staff let me take the shuttle bus to the smaller south terminal which they don't... More 

Was this review helpful? Yes
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Angela W Thank you for the great feedback on our team as they all take great pride in the level of customer service they provide to our guests. Thank you again and we look forward to having you as our guest in the near future. Barry Johnson Hotel Manager More 

Ottawa, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was not only convenient but very resort-like. They are mid-renovation at the moment but when it's finished, it should be lovely with a huge dock and marina to look at. Pretty good when it's an airport hotel!

Was this review helpful? Yes
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear 294Catherine Thank you for your post and we would agree that the 7.5 acres we sit on does make us more like a resort compared to an airport hotel. We are looking forward to the marina redevelopment being complete and also the new Outlet Centre next door is only a ten minute walk along the river when it opens... More 

Johnstown, Colorado
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is my "go to" lodging for when I am in Vancouver several times a year. Wonderful location on the river, very nice rooms, and excellent staff. Really nice fitness room and excellent areas to walk along the river. Wonderful restaurant "Pier 73" for a perfect patio seat while dining.

Was this review helpful? Yes
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear QwitchCathi Thank you for the great comments and we look forward to your next visit. Barry Johnson Hotel Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We needed to stay overnight in Vancouver after an Alaska cruise due to flight timing. We were off the ship early and I had e-mailed to hotel about an early check-in. While the hotel didn't promise anything, when we arrived the hotel did have a room ready. Unhappily the a/c wasn't working in the room (probably why it was available)... More 

Was this review helpful? Yes 2
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Edward C Thank you for taking the time to post after your recent stay with us. Please accept my apologies for the lapse of customer service our team provided as we take great pride in the service we offer. We look forward to your return. Barry Johnson Hotel Manager More 

Indialantic, Florida
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked into this hotel for one night following an extended cruise. Super service from the bellman, front desk and everyone at the hotel. Pier 73 restaurant was good. The sandwich for lunch was big enough for 2. Wifi is a little slow in the room, but otherwise no issues. Very clean, neat and would stay there again.

Was this review helpful? Yes
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear golfingcats Thank you for taking the time to post after your recent stay with us. The new summer menu at Pier 73 has been well received and it is great to have the feedstock. We look forward to having you stay with us on your next trip to Vancouver. Barry Johnson Hotel Manager More 

Toronto, Canada
Level Contributor
108 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a long and stressful couple of days having to move my parents to a smaller place, my sister and I needed to find a comfortable hotel for the night and be close to the airport. The check in was quick and the room clean and comfortable. Hotel shuttle was excellent and overall I would recommend this hotel. I would... More 

Was this review helpful? Yes
Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice hotel and very close to the Vancouver airport. Service was nice. Be advised that they do charge $18 for parking if you have a car. Walls seem rather thin as we could hear noise in the hallway and the next room quite easily.

Was this review helpful? Yes 1
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