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Pacific Gateway Hotel at Vancouver Airport

Certificate of Excellence
3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Hotel amenities
Pacific Gateway Hotel at Vancouver Airport
Best prices for: 1 room 1 guest
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Ranked #9 of 24 Hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
ragged74 Qualicum Beach, Canada
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680 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Qualicum Beach, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

This hotel was ideally located & offerred a comp. airport shuttle that took only 5 minutes. Had dinner at their restaurant, great food & service. The only disappointment was their swimming pool is seasonal & wasn't open. Defintely would recommend this place.

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear ragged74 Thank you for taking the time to post after your recent stay with us. We believe we have the best in class shuttle service with our runs that depart the hotel every 20 min 24 hours a day. The Pier 73 team also takes great prides in the products they source for the menu as well as the... More 

Regina
1 review
4 of 5 stars Reviewed 1 week ago

Stayed here to catch a connecting flight in the morning. Restaurant had great food and service Rooms are kinda of updated. decent enough for a quick stay great shuttle service to airport! I would recommend this hoteal

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Saskie14 Thank you for taking the time to post after your recent stay with us and we look forward to welcoming you back on your next rip to Vancouver. Barry Johnson Hotel Manager More 

Surrey, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We went to this hotel for a night away. We understood that this was a "newer" hotel. It is not. The decor is dated and the overall feeling of the hallways and room was that it is dark and closed in. Our room overlooked a parking lot with crates of wood piled everywhere. The rooms seemed clean as we entered.... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Gerda183462 Please accept my apologies for not meeting your expectations while you were our guest. if you were in a marina view room I am hoping you would have had a different experience . My apologies if you were under the impression that we are new as we are only new in name. We were previously with another brand... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was In vancouver for a solo trip and decided to explore richmond on my last day. So i made a last minute decision to book Pacific Gateway. I had a friend who dropped me off to the hotel, so getting there was no problem. Upon check-in, i was told that there are shuttles available 24 hours a day to... More 

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California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: - Airport shuttles available 24 hours at 20 minutes interval - Helpful concierge - Clean rooms Con: - Shuttle to Richmond Mall is only available certain times/day and stops running after 6:30pm? - Need to taxi it to Richmond or Vancouver if shuttle is n/a to take me to the trains, which can be costly over a couple of... More 

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Plantation, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Came to Vancouver for a couple of days of business meetings. Was going to stay at the Fairmont at the airport, but decided to give the "new" Pacific Gateway a shot to see if it really was an improvement over Delta. Nope. Same or even worse. The lobby store is closed. They dont serve Starbucks any more. The rooms with... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear MyTruth_whats_urs I am sorry to read that we did not meet your expectations on your recent stay with us and that some of the updates were not complete. The new gift shop will be open the first week of May in a new location and the current gift shop will be new lobby seating to create a more open... More 

Esbjerg, Denmark
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I do not think they chose a braun couler design because it is in again no they kept it and now it works again , but it is old , however it is clean and there is a god service, if the hotel would spent some money on upgrading the hallways it could earn them a extra star .

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Jimmy K Thank you for taking time to post after your recent stay with us as we value all the feedback we can gather to continuously work on improving our guest offerings and service. Thank you as well for the feedback on our team as they are the key to our success and take great pride in the level... More 

Avon, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Facilities are good, the people made the stay excellent. Hats off to Arif for creating an itinerary that made a canceled meeting a sight seeing delight! Will definitely stay at the Pacific Gateway Hotel the next time I am at YVR.

Was this review helpful? Yes 1
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Michael B Thank you for taking the time to post after your recent stay. It comes as no surprise that you mention Arif as he has been a leader in customer service and has built many lasting friendships with our guests. We look forward to seeing you on your return. Barry Johnson Hotel Manager More 

Cape Breton Island, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I booked for a one night stay before an early rise flight. The front desk clerks were very pleasant. The king size bed was extremely comfortable. We were mostly impressed, actually extremely impressed, with the two men that greeted us. On two separate occasions, when we first arrived and later that evening, these men were so helpful... More 

Was this review helpful? Yes 1
Fredericton
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Due to an Air Canada cancellation I missed a connection from Japan on my way back to NB and had to overnight at YVR. The hotel right at the airport where I would usually stay was full so AC put me up at the Pacific Gateway instead. The hotel is very nice with a modern clean appearance. The room itself... More 

Was this review helpful? Yes 2
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear 731stephenr Thank you for taking the time to post your review after your stay with us and it is great to hear you enjoyed the bed and were able to get a good nights sleep. In regards to the few things you pointed out I will look into each one of them. In regards to the internet we are... More 

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