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Pacific Gateway Hotel at Vancouver Airport

Certificate of Excellence
3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
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Pacific Gateway Hotel at Vancouver Airport
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Ranked #9 of 24 Hotels in Richmond
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
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695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

It a very moderate hotel, near to airport with 24 hours shuttle services provided. Unfortunately location is a bit isolated and nothing else but just the hotel. Unless, you take the hotel free shuttle to the airport and from there use the sky train to move around. Acceptable service level. Breakfast choice limited. The biggest setback is the wifi coverage... More 

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San Francisco Bay Area
Top Contributor
121 reviews 121 reviews
121 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This airport hotel is about 25 minutes to downtown Vancouver. The staff was friendly and they double-teamed to get all of our keys ready. Our room wasn't large, but it was just right. The bed was comfortable and had four non-feather pillows...thank you! The bathroom was a shower/tub combo with minimal mold--just on the ceiling and around the drain; the... More 

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New Brunswick, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Good hotel, average amenities for a deluxe room but clean. Pleasant and helpful staff. Shuttle service was excellent and drivers were very helpful and courteous. Shuttle runs 24/7. One thing of note is: The hotel is out of the way from shops and restaurants but they do have their own restaurant and bar but, if like me, you don't have... More 

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Calgary,Alberta
Top Contributor
69 reviews 69 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Customer service 5/5, rooms 4/5, everything is very close inc a huge Richmond mall if you want to go shopping. What we did not like was their breakfast- $22 per person for the buffet and it was a weak breakfast, sausages too salt, bacon, it had to be the worst bacon i ever had. Stay at the hotel, but get... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear OKOTOKSTRUTH Please accept my apologies for the breakfast buffet not meeting your expectations. I am glad to hear our team made an impression on you. We look forward to having you back and an alternative to eh buffet is a cup of our Mogiana coffee and fresh baked pastries are available from Fuel. Barry Johnson Hotel Manager More 

Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice and close to the airport after the thirteen hour flight from NZ A very easy transfer with free shuttle to the hotel. all staff we encountered from the shuttle driver to the 'bellboy',the concierge and the front desk staff uniformly genuinely pleasant and very helpful.Little extras like lending us a convertor plug proved not to be a problem. decor... More 

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Kerrobert, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The staff are all so friendly and helpful they really care about their customers. The rooms are clean and comfortable no complaints.We found the shuttle srevice to be great the drivers are very friendly and super curtious.

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Gerald H Thank you for taking the time to post after your recent stay with us. I will be sure to pass on your feedback to Vancouver Trolley who takes care of our shuttle service. We look forward to seeing you again soon. Barry Johnson Hotel Manaqger More 

Stettler
Contributor
18 reviews 18 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is close to the airport, and quiet from outside noise, But the inside noise isn't muffled. The facade is beautiful, but it is older and despite renovations has maintenance issues (bathroom fan would not stop, tub would not drain, toilet kept running). The buffet breakfast ended at 8:30 am. Should be much later. EspeciLly because there is nothing... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear wanderingroots Please accept my apologies for your room not meeting our standards on your recent stay with us. Our housekeeping team takes great pride in the service they provide and unfortunately it appears we missed the mark on this stay. Please let me know which room you stayed in so I can follow up to ensure all the items... More 

Novi, Michigan
Top Contributor
98 reviews 98 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Needed somewhere to stay for an early flight out of Vancouver and this hotel was recommended to me by Delta airlines, so I took it. We arrived early in the morning after disembarking from our cruise (about a $30.00 taxi fare here from the cruise port by the way...). We were told our room was not ready (which we expected... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear francefantoo Thank you for taking the time to post after your recent stay with us, we look forward to welcoming you back in the near future. Barry Johnson Hotel Manager More 

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We used to stay at this hotel when it was the Delta while we travelled because they had very good packages for long term parking. I was very disappointed when I tried to book today to see they had increased the parking charges considerably. They have lost my business due to this I'm afraid, and I will choose the Holiday... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Canuck862 Thank you for your post as we value all feedback . In regards to parking, if you are referring to our Park. Stay. Go Package that allows you to leave your car here while on vacation, the price does fluctuate but at certain times of the year we do have promos on it. Please let me know what... More 

Whitehorse, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is remembered fondly as "the place" for a frequent traveller in and out of Vancouver airport. Its location is second to none. It was chosen for this reason. Current ownership is well on their way to restoring this first class fixture within the hotel community. Affordable practical luxury to relax within and/or impress that special person. The attentive... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear whaletamer Thank you for the awesome post I could not have said it any better myself. Also your arrival from YVR will be even better as for the first time ever we will be planting over the 2000 annuals to welcome you in the coming weeks. And yes you can never beat the marina views on a great day.... More 

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