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Pacific Gateway Hotel at Vancouver Airport

Certificate of Excellence
3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Hotel amenities
Pacific Gateway Hotel at Vancouver Airport
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Ranked #9 of 24 Hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Lynne S Airdrie, Canada
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668 reviews from our community

Traveler rating
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104
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Airdrie, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

The rooms are nice (I had a deluxe) and I'm a member so they gave me a late check-out even though I had to shorten my stay. All staff I encountered were amazing. Breakfast was expensive, but tastey. Pier 73 Restaurant attached to the hotel was good and prices reasonable (I had to ask for them to lighten up on... More 

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Surrey, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night before heading off on a trip to Mexico. Had a great dinner at Pier 73 and a couple of beverages in the lounge - nice start to a great holiday. Left our vehicle at the hotel and used their shuttle service to and from the airport and it worked great.

Was this review helpful? Yes 1
Vancouver Island
Top Contributor
115 reviews 115 reviews
20 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When ever we go on Holiday this is our choice of hotel to stay the night before we fly and when we return before we head home. All the staff are very friendly, The restaurant pub attached is always great food and feels very safe if you are travelling alone. the hotel is always clean, professional, friendly. highly reccomended.

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Drumheller, Canada
Contributor
20 reviews 20 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My girlfriend and I stayed here one night while on our way to Thailand, and I can't do anything but praise this hotel. The concierge staff, especially the Turkish guy (sorry I can't remember his name) were unbelievably helpful. He got us a car rental delivered right to the hotel, without us having to do any legwork at all, looked... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed one night on a layover shuttle service runs 24 hours every 20 minutes. Hotel staff are very friendly and helpful, very clean room was a little bit am all but had everything you need. Beds were comfortable Will definitely stay here again

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Winnipeg, Canada
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The last time I reviewed this hotel it was a Delta and it set the bar for hotel stays. All the staff are wonderful, helpful and go "above and beyond". I stayed at the Pacific Gateway March 15-20, 2015. It was a busy work week but the shuttle is quick and the airport is close by. The beds are so... More 

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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed there for 3 nights. Surprisedly got a $80 parking ticket on the second day morning. Talked to the front desk staff and she said we, the hotel guests, should take care of this parking ticket ourselves because we did not register our car when we checked in. I told them that it was not our fault because they never... More 

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Victoria, Canada
Top Contributor
68 reviews 68 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I have started staying here when travelling out of YVR. It is reasonably priced, very friendly service with a free shuttle bus that runs to the airport every 30 minutes. The rooms are large, comfortable and very clean. Extremely comfortable beds. There is a good restaurant attached to the hotel, the Pier, from which you can also receive room service.... More 

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pr
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights after missing a connecting flight with AC... We were given one night complimentary room and some meal comps by the airline... Staff at the front desk were very friendly and helpful, and gave us a "distressed traveller" rate for the second night of our stay... The food at the restaurants was very good, Pier 78... More 

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here at WestJet's expense after a delayed flight. Lobby is impressive and check-in was expedient, helpful and efficient. The room was good enough. I was expecting a bit more because of the ambiance of the lobby, elevator and hallways but the room was just average. Perhaps they have rooms set aside just for airlines that are a little more... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear SolusTraveller Thank you for taking the time to post after your recent stay with us and it is not secret our team is our greatest asset. I would love to hear more about the room you were in so I can ensure it meets our standards. We look forward to welcoming you back on your own terms. Barry Johnson... More 

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