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Pacific Gateway Hotel at Vancouver Airport

Certificate of Excellence
3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
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Pacific Gateway Hotel at Vancouver Airport
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Pacific Gateway Hotel at Vancouver Airport
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767 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

I booked through a travel agency, and arrived in the afternoon, but was told that something was wrong with the system, and that the room key was not ready. After an hour or so, the room key was still not ready. Someone from the hotel then took me to my room, and said that the room key would be ready... More 

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Victoria, BC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed one night before a flight out, the hotel was very comfortable hotel, with a great restaurant. The staff was friendly and helpful. Easy access the airport, the shuttle was simple and frequent.

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Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was here overnight to connect to a flight early in the morning.The shuttle bus service was very reliable. Reception and checking in efficient. The hotel is rather dated and has renovation work going on in the reception. The rooms were clean but the curtains were in desperate need of being laundered. Also, a lot of trays from room service were... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed the hotel for one night, it's very good experience. The room was very clean, the bed is very comfortable. Also, the staff is very nice and helpful. When I checked in, the young lady asked me if I needed, she could show me the hotel facilities. That's a very good impress. I will definitely choose this hotel again.

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Vancouver, Canada
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Our stay was enjoyable. The room was nice and clean with a fabulous view of the marina which was so beautiful at night. The pool was perfect and there is a nice trail to bike or walk along the water. The staff were all very friendly and helpful and the Pier 73 restaurant served delicious food and our server was... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

First the positives - the free shuttle from the airport is a nice benefit and the front desk staff is very polite and professional. The bed was very comfortable and we both had a good nights rest. The negatives - the shower curtain smelled so bad that I literally gagged while taking a shower. It actually made the entire room... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Guest Thank you for taking the time to post your review after your stay with us. We value all feedback as it is the only way we become aware of any of our short comings and are afforded the opportunity to correct them. Please feel free to let me know any more details from your stay so I am... More 

Hoofddorp, The Netherlands
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a lovely hotel! We enjoyed our time here. We had a room with acces to Breakfast and lunch. The food was good. The view was amazing. Staff was very friendly and helpfull. I would recomend this hotel!

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San Diego, California
1 of 5 stars Reviewed 6 days ago NEW

I found Pacific Gateway on Hotwire and it said they were a 4 star hotel !! Far from it !! I would classify it as a 2 star hotel. The pictures online were very deceiving. Why put pictures up online if the rooms look nothing like it! Lets start with this: There is a large parking charge of $18 a... More 

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Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Alex O Please accept my apologies for the challenges that you had while a guest at our hotel. One our our mangers will be in touch with you shortly to review your stay in greater detail to see what we can learn from this experience. Again please accept my apologies and I do hope that give us another chance.... More 

1 review
3 of 5 stars Reviewed 1 week ago NEW

I have not been to this property yet. I just tried to book a upscale hotel near the Vancouver airport on priceline.com, Which IMPLIED I would be at a Marriott, Hyatt, Sheraton or Omni. Which I priced accordingly. After seeing where I was booked I tried to cancel the reservation and the Hotel refused. Priceline stated they had already credited... More 

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Southern New Mexico
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed two separate nights in July. Overall very good, liked new lobby since changed from Delta. Pier 73 still excellent, but pricey. Our marina view rooms had no actual marina view, appears to be under construction, not like web page photo. Minor glitches included room not available until 5:30pm but front desk staff VERY pleasant and super polite and did... More 

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