Everything is very nice - the rooms as spacious and well appointed, and the service is excellent, but it's awfully expensive. My corporate rate at this hotel is $142, but I talked to other people paying $210 for smaller rooms than I had. Parking is $12 / day, which seems excessive as you can park downtown for not much more... more

The reception staff and all the staff we had contact with were exceptional. Friendly smiles and very professional. We had a sofa bed suite and it was very nice. The hotel must still be making improvements as pictures in the room were not up but we were told that the little noise we heard in the late afternoon was from... more

My family and I stayed at the Marriott Richmond Hotel for 8 nights and loved it. As we have a small child we booked a two bedroom suite and it was a perfect choice for us. We were very impressed with the hotel staff who helped us settle and helped with enormous amount of luggage that we had. Rooms we... more

Thank you so very much for inviting us to the Marriott Customer Appreciation evening. The event was absolutely terrific. The food as always was fantastic...kudos to your Executive Chef and his team. This was the very first time that I had the opportunity to stay in the type of room that we book for our customers at the hotel. I... more

We had a corner suite which was nice. Room was clean Charged extra 12/day for internet . Have stayed at similar hotels that don't charge and find it insulting considering modern business is dependant on this. Staff was friendly and helpfull Party in the room next door woke us up at 2am. Manager came and dealt with it. Breakfast was... more

Reservation manager was wonderful, returned my call promptly when I called to confirm that we had a crib waiting for our toddler. Of course the crib wasn't actually in the room when we checked in but they sent it up right away. Had to ask a couple of times for the microwave but they were always very nice. Also, front... more

Car rental and getting to this airport took longer than planned. There is also a charge for parking your own car in an open lot. more

We chose to stay near the airport on our last night in Canada. We were initially checked into the 18th floor- I was staying there with a couple, so we had requested a 2-bedded suite. At about 10pm an unrelenting cycling noise began emanating from the roof. After an hour of this we called reception who said it was probably... more

Since 2003, I have stayed at this hotel over 40 nights. I will rate it as an 'average' Marriott. Airport Shuttle Service: Their airport shuttle service is shared between two other hotels (Hilton and Best Western) and it is run by a separate company. It picks up from the airport every 30 minutes. I have had problems with this service... more