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Sandman Hotel Vancouver Airport

3233 St. Edwards Drive, Richmond, British Columbia V6X 3K4, Canada
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1 room 1 guest
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Sandman Hotel Vancouver Airport
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219 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Portland, Oregon
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a typical airport hotel. For the price, I've had much better. I've also had much worse. The room was decent, more or less typical for North American standards (relatively larger for European standards). LOCATION: shuttle to and from airport. Air Canada staff stays here (met them on the shuttle and in the lobby), so it can't be all... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear James J, Thank you fro taking the time to share your recent experience. I am concerned this review is meant for one of our other locations, as we do not have any Air Canada crews stay with us. Please feel free to contact me directly to ensure your feedback is directed to the correct location. I can be reached... More 

Ottawa, Canada
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

You would think an airport hotel would have the basics figured out. Not so for Sandman! Our wake up call was twenty minutes late. At least the hotel staff were pleasant about their screw up. The front desk guy seemed mystified that our wake up call could have been missed; he showed me a piece of paper as proof that... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Mdos7, Thank you for taking the time to review our hotel. I am truly sorry that your stay was not satisfactory. Please accept my apologies for your missed wake up call, that eventually resulted in you missing your flight. I would appreciate an opportunity to discuss your concerns with you directly. I can be reached at 604-303-8888 or via... More 

Travelers are raving about these Richmond hotels

Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Stayed here for four days the room was so dusty and dirty.we had to switch rooms because our room stunk so bad.Beds are very uncomfortable. The staff at the front desk where very dry especially the girl can't remember her name but every time I asked her a question it was as if someone was forcing her. I will never... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Lfattah, Thank you for taking the time to share your feedback with us. I'm disappointed to learn of your experience and would like to express our apologies for any inconvenience this may have caused during your visit. I would invite you to contact my office directly so that we may discuss and resolve this matter to your satisfaction. I... More 

Burlington, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent location close to airport. Fantastic and friendly staff. Made us feel like "home". We stayed a total of 4 days on three separate visits. Our final night, they upgraded us to a loft bedroom complete with kitchen and living room. Great experience and great value tor your money. The beds were very comfy with a number of soft pillows... More 

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Listowel, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Sandman Hotel near the airport. Rooms are very affordable and being located so close to the airport was a huge plus for us. Staff very friendly and helpful. The restaurant/bar in this hotel is privately owned and was excellent. Accommodations were average but suited our needs and expectations. Good value.

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Cubafan53, Thank you for your kind review. I am very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back soon! Regards, Allison More 

Calgary, Canada
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

If you have a car (about 20-25 minute drive to Vancouver downtown) it's a relatively inexpensive place to stay in Vancouver for a few days during the expensive summer months/long weekends. It is close to everything in Richmond and a couple blocks from the Richmond Night Market. Front desk staff were polite and quick to check us in. Everything else... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Christian P, Thank you for your kind review. We are glad you enjoyed your stay with us, and hope we have the pleasure of welcoming you again in the future! Sincerely, Allison More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

After reading such mixed reviews I was a bit worried, but the price was right and I just needed a good night's sleep after a 21 hour flight and I definitely made the right decision! From the cheery and entertaining complimentary airport shuttle driver to the friendly and helpful staff, my stay was above and beyond expectations. The room was... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Valued Guest, We are so happy you enjoyed you stay with us and appreciate you taking the time to share your recent experience. Hope to see you again soon! Best, Allison Donne General Manager More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a great hotel to stay...clean, spacious room, friendly staff (both at the front desk and restaurant). Good dining options at the restaurant and good drinks. I enjoyed the stay and the only reason I didn't give it 5 stars was because the Internet was horrible. But the friendliness of the staff made up for that.

Was this review helpful? Yes 1
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Lalseu, We appreciate your review for your recent stay with us. We are so glad you enjoyed your stay and found our staff accommodating. On the other hand, we sincerely apologize you found the internet not up to standards, we have recently changed service providers to hopefully improve this service. Thank you again for taking the time to share... More 

Rochester, Michigan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Disappointed in our stay here. The rooms are old and need updating and care. Our view was of the expressway and a parking lot. Traffic noise was terrible. There were many hotels yo choose from, and I made a mistake choosing this one. The lobby was clean, sparse and modern. We dud not use the pool and after reading the... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Luckylouie2, Thank you for taking the time to review our hotel. I am truly sorry that your stay was not satisfactory. Please accept my apologies for this. I would appreciate an opportunity to discuss your concerns with you directly. I can be reached at 604-303-8888 or via email to: gm_richmond@sandman.ca. Once again, thank you for letting us know your... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

we stayed here for a girls week long trip and i have to say that it was a less than stellar experience. the front desk staff was clueless about any recommendations for eateries in the area or spas that we could take advantage of. if you weren't in your room you were roasting, the heat was unbearable in the hallways... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Russellgirls, We appreciate you taking the time to review for your recent stay with us. Your comments are important as it let's us know what areas that we need to improve on. We sincerely apologize you found your last visit disappointing, most especially with the experience you had with the cleanliness of your room. We have taken note of... More 

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