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Sandman Hotel Vancouver Airport

3233 St. Edwards Drive, Richmond, British Columbia V6X 3K4, Canada
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Sandman Hotel Vancouver Airport
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Sandman Hotel Vancouver Airport
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jupiter, Florida, United States
Level Contributor
170 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had a nice stay. Clean and well maintained, can walk to Tim Horton's and to Steve Nash Gym. A little pricey but way cheaper than downtown! Very spotty internet service is only complaint. The restaurant attached is shaky (despite being very expensive) so I'd skip it

Was this review helpful? Yes
Edmonton
Level Contributor
172 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 5 nights for its location since its in Richmond and close proximity to the airport. We had a rental car so did not used the airport shuttle. There is a small shopping complex across the road, and another one east of the hotel for anyone wanting to do something without a car. Dining options is the Moxies... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Welldunn66, Thank you so much for taking time to let us know your feedback. We are so glad you enjoyed your stay and found the Loft Suite suitable for your needs. You have some great comments and suggestion's that we will defiantly look into implementing here - we love to hear of ways we can improve our services for... More 

Ottawa, Canada
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was small, friendly and clean. We used the meeting room for a small function that Moxies catered. The staff were very helpful and efficient. I was very please with the cleanliness and friendliness.

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Jlunn, We are very happy you enjoyed your stay with us, thank you for taking the time to share your feedback with us. Hope to see you again soon! Regards, More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We booked just to have a short trip away from the airport, using tripadvisor for the first time. I am very impressed! the room was very clean and very nicely designed, along with great staff. We could easily fit 4 comfortably in the room. Overall an excellent stay at the Sandman Hotel.

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Rachelle B, Thank you so much for your kind review. We are so pleased you enjoyed your stay with us, and we are looking forward to welcoming you back again in the future! Regards, More 

Valrico, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The front desk staff were helpful, kind, and very knowledgeable! The room was worn down and poorly cleaned! There is very little in walking or public transportation distance! Seemed like the price was a bit too much for the quality afforded to us....and no on site laundry!

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adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Ramosnata, Thank you for sharing your comments and I am very sorry for this disappointing experience. This is certainly not the usual Sandman Hotel Vancouver Airport standards. I would highly appreciate if you can get in touch with me directly in order for me to try and rectify this experience to your satisfaction. My contact details are below: Office... More 

Kamloops, Canada
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here because the signature hotel was full. The front service staff was great and the hotel and rooms were clean. The bed mattress however was completely worn out. I had twin beds and they both had the springs basically poking through. Good value but needs upgrading

Was this review helpful? Yes 1
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Ed L, Thank you for taking the time to share your experience. I do apologize for the discomfort you encountered with your bed during your stay, it is extremely important to us that our guests have a pleasant experience. Please feel free to contact me directly to discuss further: 604-303-8888 or gm_richmond@sandman.ca Thank you, More 

Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 22, 2015

We stayed here two nights in mid-June and the value was very good. The room was recently renovated, very clean and the front desk staff was very attentive. The property itself is not comparable to the Sandman Signature, just down the road where we stayed at the end of the trip, but the room itself was almost as nice, for... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear HowardsofTN, We are so glad you enjoyed your stay with us - Thank you for taking the time to share your experience and we hope to see you again in the future! Regards, More 

Southampton, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 22, 2015

Suited us perfectly. Mall across the street, bus stops outside and local eateries. Staff were kind, helpful and efficient. We were able to check-in at 1:00 (stated 4:00 pm), and were duly organised re airport transfer. Room was more than adequate. We did not expect the Ritz; we got what we paid for - two large comfy clean beds, tea/coffee,... More 

Was this review helpful? Yes 1
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Yve S, Thank you for visiting the Sandman Hotel Vancouver Airport and for taking the time to review us. I am delighted you enjoyed your stay and that you were pleased with your room and amenities. . I hope another occasion will bring you back to the Richmond area in the near future as we look forward to welcoming... More 

Kelowna, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 20, 2015

Hotel was an alright place to stay but I don't recommend it for a long period of time. There was three of us in a room with a loft. Sufficient space as long as the hide-a-bed is away, but not enough seating unless you all want to squish onto the couch. Wear and tear on the room is obvious. As... More 

Was this review helpful? Yes 1
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Josie A, Thank you for taking the time to review us. I am disappointed to learn that we did not meet our usual high standards during your stay. Please accept my apology for any inconvenience this may have caused. Your feedback is valuable and much appreciated as we are regularly upgrading our services and amenities. I hope the next... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 12, 2015

Great rooms, very comfortable. Approximately 20 minutes away from the city centre it's ideally located if you want to be away from the noise and rush of the city yet be close enough to get there quickly. Moxies Restaurant is attached which provides fantastic food with very friendly staff, but the service is very slow. Great location with great staff,... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Owen N, Thank you so much for taking the time to review our hotel. We are glad you enjoyed your stay with us. I have advised Moxie's of your comments to ensure that the appropriate changes are made to the service issues mentioned. Thank you again for your comments, and we hope to welcome you back again soon! Regards, More 

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