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Sandman Hotel Vancouver Airport

3233 St. Edwards Drive, Richmond, British Columbia V6X 3K4, Canada
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Sandman Hotel Vancouver Airport
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201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Valrico, Florida
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

The front desk staff were helpful, kind, and very knowledgeable! The room was worn down and poorly cleaned! There is very little in walking or public transportation distance! Seemed like the price was a bit too much for the quality afforded to us....and no on site laundry!

Was this review helpful? Yes
Kamloops, Canada
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here because the signature hotel was full. The front service staff was great and the hotel and rooms were clean. The bed mattress however was completely worn out. I had twin beds and they both had the springs basically poking through. Good value but needs upgrading

Was this review helpful? Yes 1
Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here two nights in mid-June and the value was very good. The room was recently renovated, very clean and the front desk staff was very attentive. The property itself is not comparable to the Sandman Signature, just down the road where we stayed at the end of the trip, but the room itself was almost as nice, for... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear HowardsofTN, We are so glad you enjoyed your stay with us - Thank you for taking the time to share your experience and we hope to see you again in the future! Regards, More 

Southampton, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Suited us perfectly. Mall across the street, bus stops outside and local eateries. Staff were kind, helpful and efficient. We were able to check-in at 1:00 (stated 4:00 pm), and were duly organised re airport transfer. Room was more than adequate. We did not expect the Ritz; we got what we paid for - two large comfy clean beds, tea/coffee,... More 

Was this review helpful? Yes 1
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Yve S, Thank you for visiting the Sandman Hotel Vancouver Airport and for taking the time to review us. I am delighted you enjoyed your stay and that you were pleased with your room and amenities. . I hope another occasion will bring you back to the Richmond area in the near future as we look forward to welcoming... More 

Kelowna, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel was an alright place to stay but I don't recommend it for a long period of time. There was three of us in a room with a loft. Sufficient space as long as the hide-a-bed is away, but not enough seating unless you all want to squish onto the couch. Wear and tear on the room is obvious. As... More 

Was this review helpful? Yes 1
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Josie A, Thank you for taking the time to review us. I am disappointed to learn that we did not meet our usual high standards during your stay. Please accept my apology for any inconvenience this may have caused. Your feedback is valuable and much appreciated as we are regularly upgrading our services and amenities. I hope the next... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great rooms, very comfortable. Approximately 20 minutes away from the city centre it's ideally located if you want to be away from the noise and rush of the city yet be close enough to get there quickly. Moxies Restaurant is attached which provides fantastic food with very friendly staff, but the service is very slow. Great location with great staff,... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Owen N, Thank you so much for taking the time to review our hotel. We are glad you enjoyed your stay with us. I have advised Moxie's of your comments to ensure that the appropriate changes are made to the service issues mentioned. Thank you again for your comments, and we hope to welcome you back again soon! Regards, More 

Calgary, Canada
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent one night here while in Vancouver for a medical appointment. We didn't spend a lot of time at the hotel. The rooms we stayed in were clean with new carpet and comfortable beds. The walls need patching and re-wallpapering, but I assume that's coming up soon as it seems to be in the process of renovation. We were... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Wadingmoose, Thank you very much for your kind comments. It is with great pleasure to read your review knowing you enjoyed your stay. Yes, we are in the process of doing upgrades, which has been completed in about 70% of our guest rooms. We look forward to welcoming you back on your next trip. Thank you, Management More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 20, 2015

We got a free upgrade as they were renovating some rooms so all should be good soon. Our room had a kitchenette and all facilities associated. Nice size room. Comfy bed. Decent shower (once we worked out how to use it!). Moxies attached through internal door. Good food and service. We wanted things not fully on the menu and they... More 

Was this review helpful? Yes 1
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Valued Guest, Thank you very much for your kind comments. It is with great pleasure to read your review knowing you enjoyed your stay. We look forward to welcoming you back on your next trip to Vancouver. Regards, More 

Victoria, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 20, 2015

The Sandman Inn, Richmond is a little awkward to get to. But, once there, you are greeted by very professional staff. The room was comfortable with a queen bed, lounge chair with an ottoman, microwave, refrigerator, cutlery and dishes and a coffee maker. The bed was very comfortable but I would have liked a choice of pillows instead of very... More 

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Dear Valued Guest, Thank you for your kind review. Please be advised your comment about the renovations has been acknowledged and we do apologize for the frustration or disruption this may have caused you. I am very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back soon. Regards, More 

Princeton
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 26, 2015

just want to say this is where we alway stay when flying out of Vancouver. The staff is always friendly, the rooms have always been clean and quite. We also like the idae that we can park our vehicle there while away and have access to airport shuttle service. thak you:)

Was this review helpful? Yes
adonne14, General Manager at Sandman Hotel Vancouver Airport, responded to this review

Thank you very much for your kind comments. We take pride in knowing that we have lived up to your expectations. We look forward to having you stay with us again in the future! More 

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