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All 24 Richmond hotels

Executive Airport Plaza Hotel

3.5 of 5 Hotel   |   7311 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
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Executive Airport Plaza Hotel
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69%
Ranked #20 of 24 hotels in Richmond
A recent review
3 of 5 stars reviewed 1 week ago
Marga209 Dubai, United Arab Emirates
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355 people have reviewed this hotel

Traveler rating
    139
    105
    58
    32
    21
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66
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148
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Arlington, Texas, United States
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

On our trip to Canada this summer, our flight was delayed and we had planned to stay at the airport until morning. My SIster surprised us by booking what she thought was a beautiful room (as seen in pictures on the hotel website.) We called for an airport shuttle and were greeted 45 minutes later by a dingy, smelly old... More

Was this review helpful? Yes
Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed 1 week ago

I had been a customer of this hotel for the last 18 years, the executive towers were always my favour, however this time this were not up to the old standards. Extremely poor WiFi, no cleaning in common areas and extremely noisy air conditioner. The master's toilet was inop and we waited 8 days to be fix with no update... More

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Calgary
Top Contributor
65 reviews 65 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 1 week ago

We got upgraded to the Courtyard rooms. We asked the agent to put as back in the room we booked, but he insisted that while the Courtyard building is older, it is much more recently renovated and more comfortable, so we accepted it. It's a separate building where you need to walk aboutside a bit to get it the connector... More

Was this review helpful? Yes
GM_Airport, General Manager at Executive Airport Plaza Hotel, responded to this review

We strive to provide a level of excellence in all our services and regret if we failed you in any manner. The Do Not Disturb signs you noted belong to Airline Crew members who tape them to make certain the don’t fall down to assure the get uninterrupted sleep. I am greatly concerned about your comments about our bell staff... More

1 review
5 of 5 stars Reviewed 1 week ago

I stayed for a night with my relatives who came into town for visit. Check in was quick and Leo who was on training was very friendly and polite. He then asked us where I preferred my room to be. My relatives wanted a quiet room and he did not disappoint us with his selection. Room was clean and the... More

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Hotel is outdated both inside and out. TV is an old flat screen TV, rooms we got was small and refrigerator was barely working. Bathroom looks old and feels as well. Airconditioning is noisy, didn't sleep well.

Was this review helpful? Yes 3
Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked this hotel via Travelocity mystery hotel savings - July 12 and July 13, I was picking in between 2 similar deals with $5 difference. Once paid, I thought I got a good deal, $90.55 per nite + taxes & fee. The pictures look very nice on the web. Once I arrived at the hotel, I found that there's two... More

Was this review helpful? Yes 4
GM_Airport, General Manager at Executive Airport Plaza Hotel, responded to this review

While we do have a group of buildings each constructed in different years, all provide a service standard which has clients returning time after time. It is regrettable that no smile or friendly welcome was evident when you approached our guest service agents- your comments have been reviewed with those team members. Pool and Hot Tub areas are supplied with... More

Top Contributor
148 reviews 148 reviews
146 hotel reviews
258 helpful votes 258 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed one night because of Hotwire. It was immediately clear that my room should have been refurbished at least 10 years ago. It wasn't in the tower or main building, but in the building across the way from the front desk. The room had 8 pot lights, giving a sense that you were in someone's basement. I suspect management... More

Was this review helpful? Yes 3
GM_Airport, General Manager at Executive Airport Plaza Hotel, responded to this review

Our Court Yard building, while the oldest of our 3 buildings, receives constant upgrades. Curved shower rods are slated for this building. Windows in every room open for fresh air and many have full balconies. Safes are being relocated to a better location in the room to eliminate any warped shelves. We regret that you did not enjoy the overall... More

campbell river
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

There's three of us checked in this hotel. We need extra towel and linen. My husband went to the front desk and requested one and he was told someone will bring it up. An hour later, no towel was brought up. I phoned the desk, and was told someone will bring it up at 12:15am when the crew will be... More

Was this review helpful? Yes 4
GM_Airport, General Manager at Executive Airport Plaza Hotel, responded to this review

We clearly did not respond to your request in a timely manner, for which we are truly sorry. We have spoken to our night team to show those team members how this could have been handled much better on our part. Please accept our apologies, we know we failed to deliver that excellent Executive experience. More

Marysville, Washington
1 review
5 of 5 stars Reviewed 5 weeks ago

I was traveling with Lulu for fun. Staff, room and service was great! Best hotel when traveling with a small pet.Proximity to shopping was great. The Irish bar had wonderful staff, music and food. I was able to purchase some electronics near Richmond Mall. The only downside was the internet service.

Was this review helpful? Yes
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 12, 2014

The room we were in had a funky smell as soon as you walked in. I couldn't quite place it at first, but I figured it out near the end of our three night stay. The carpet by the entry and bathroom must have been urinated on quite profusely as you could also smell something used to try to mask... More

Was this review helpful? Yes 4
GM_Airport, General Manager at Executive Airport Plaza Hotel, responded to this review

Your comments are appreciated. While management and our housekeeping team have visited every room in search of this odor we have not come across that funky smell. It is regrettable when anything detracts from a pleasant stay and we are truly sorry that a smell of any nature ruined your recent stay experience. More

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Additional Information about Executive Airport Plaza Hotel

Address: 7311 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Location: Canada > British Columbia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Executive Airport Plaza Hotel 3.5*
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Also Known As:
Executive Airport Plaza Richmond

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#16 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Our 302 Room Full Service Hotel is an outstanding place to stay. We feature 3 Restaurants including Carvers Steakhouse which is rated as the # 1 Restaurant out of 369 Restaurants in Richmond. We also have a brand new Irish Pub as well as Tivoli's Restaurant for Breakfast and Lunch. Our rooms feature anything from Standard Hotel rooms to Full 1, 2 and 3 Bedroom Furnished Condo Apartments. In addition we are just blocks away from the Richmond Centre Mall, Skytrain to Downtown Vancouver and many additional restaurants and much more shopping! ... more   less 
Number of rooms
350

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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