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All 24 Richmond hotels

Four Points by Sheraton Vancouver Airport

3.0 of 5 Hotel   |   8368 Alexandra Road, Richmond, British Columbia V6X 4A6, Canada
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76%
Ranked #18 of 24 hotels in Richmond
Certificate of Excellence 2013
A recent review
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164 people have reviewed this hotel

Traveler rating
    41
    77
    35
    8
    3
See reviews for
35
46
26
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
San Francisco, CA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third stay here on my annual visits to Richmond, with my now 88 year old mother, to dine at the fine Asian restuarants of Vancouver and Richmond. Each stay at this Four Points, my expectations have been exceeded. The hotel is now partially renovated, and we stayed on one of their renovated floors. The room has a... More

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M_Sumic, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you very much for your kind words! We are delighted to hear you enjoyed your stay in our newly renovated rooms, and thrilled to hear we were able to make you mother feel welcome and comfortable. Your feedback will be share with our entire team, and we look forward to welcoming you back to Four Points soon! More

Lansdowne, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is currently undergoing major renovations. Was not advised of that on booking the reservation on web. Outdoor parking is limited and you have to pay near $13CDN incl tax or be towed. Not normal to pay for outdoor parking. Staff was very nice and helpful. I was booked in a double room and asked if a Queen was available.... More

Was this review helpful? Yes 1
M_Sumic, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for your review. We are happy to hear you enjoyed your stay and happy to be able to upgrade you. We are now serving a complimentary continental breakfast to our guests while we complete the restaurant renovation. We look forward to welcoming you back to experience the fully renovated restaurant and public areas soon! More

Seattle, Washington
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 17, 2013

Close to the airport and some of the best Asian restaurants in Richmond. Staff members at the front desk are very friendly and helpful. Parking is not free (don't remember how much it costs though) and you also have to pay for the street parking. We were the only non-Asian people in the hotel. The rooms are pretty quiet. There... More

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M_Sumic, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for your review. We hope to welcome you back in 2014 to see our new renovated look! More

Vancouver Island, Canada
Top Contributor
235 reviews 235 reviews
69 hotel reviews
199 helpful votes 199 helpful votes
3 of 5 stars Reviewed October 23, 2013

We needed an airport stay coming and going to the Carolinas. The Four Points was the only hotel we could get that would give us a rate including fourteen days of parking. We would describe the hotel as adequate. It was clean and comfortable. The staff were extremely helpful and accommodating. The shuttle service to and from the airport was... More

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Woodstock
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 9, 2013

Our stay was very nice, from the on-time shuttle at the airport for pick-up to the reception desk staff to the upgraded corner room. The hotel was clean and the staff were very friendly. They even have a 4 am shuttle to the airport to catch our early flight.

Was this review helpful? Yes
M_Sumic, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for your kind words! We are pleased to hear you enjoyed your stay and our free amenities. We are happy we were able to upgrade you and hope to see you again soon. More

Edmonton, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 8, 2013

My last trip in Vancouver was in June 2013 and it was a last minute book thru because Westin Wall Centre was all full. Despite the last 2 very bad experiences I had at this hotel, and Guest Relations Mgr did not call or email me to apologize or even follow up with an apology. My first stay here started... More

Was this review helpful? Yes 1
M_Sumic, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review

We regret to hear of your experience, as this is certainly not the standard of service we provide to our guests. Your feedback is important to us and have been shared with our Front Desk and Housekeeping team. If you would like to discuss further please contact our manager Gary at gary_rudin@4pointsyvr.com. Thank you. More

Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 30, 2013

My husband and I took the Alaskan cruise and arrived in Canada before noon. Check in time is not until 3pm. We decided to go ahead and take a cab to the hotel and see if they would let us store our big bags there until check in time. Upon arrival we was greeted by very friendly staff. Surprisingly, they... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
92 reviews 92 reviews
45 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 24, 2013

best part of this place is the staff. Always friendly, always helpful...love the Chinese waitress who is always on at breakfast, she frets over you like she's your mom, not a waitress. Second best thing about this place is the location, cuz there are at least 15-20 good Asian resto's within walking distance. Third, its consistent in my expectations of... More

Was this review helpful? Yes 1
Fort Worth, TX
2 reviews
4 of 5 stars Reviewed September 24, 2013

I recently stayed here on an international trip with a stopover. Shuttle to hotel was convenient and just had to call the hotel and the driver came very quickly. All hotel staff was very friendly and helpful- both at check-in and breakfast. Rooms are basic but fine for a short trip. Nearby Earl's restaurant (within walking distance) had good food... More

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Whitehorse, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 16, 2013

I'm just about to check out after 4 nights at this property. My summary is that it offers for value for the price. It's spotlessly clean, and every staff member I met, from front desk to waiters and room cleaners was both friendly and professional. Our top-floor room (#624) is spacious and well equipped. Free wifi is much appreciated, and... More

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M_Sumic, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Hi CruiserYT, thank you for your review. Your feedback on the restaurant has been shared with our team. I am pleased to hear you enjoyed our free wifi and found your room to be spacious. We definitely pride ourselves in the professionalism of our staff, and I am happy to hear that they were able to make you feel welcome.... More

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Additional Information about Four Points by Sheraton Vancouver Airport

Also Known As:
Four Points By Sheraton Vancouver Airport Hotel Richmond
4 Points By Sheraton Vancouver Airport
Four Points By Sheraton Vancouver Airport Hotel
Four Points Vancouver Airport
Four Points Richmond
Sheraton Richmond
Richmond Four Points
Richmond Sheraton
Address: 8368 Alexandra Road, Richmond, British Columbia V6X 4A6, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #18 of 24 hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Vancouver Airport 3*
Official Description (provided by the hotel):
Four Points by Sheraton Vancouver Airport is in Richmond's business district and is 10 minutes from YVR and 20 minutes from downtown Vancouver. We have 4 meeting rooms and are near shopping and dining ... more   less 
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