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BEST WESTERN PLUS Abercorn Inn

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9260 Bridgeport Road, Richmond, British Columbia V6X 1S1, Canada
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BEST WESTERN PLUS Abercorn Inn
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BEST WESTERN PLUS Abercorn Inn
BEST WESTERN PLUS Abercorn Inn
BEST WESTERN PLUS Abercorn Inn
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464 reviews from our community

Traveler rating
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    96
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
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Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

We often stay at Best Westerns and have always been happy. This particular Best Western should be demolished, it is old, the rooms need updating. However the staff was friendly and helpful and the shuttle was prompt. Good place to leave your car, prices not bad

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Great Malvern, United Kingdom
Top Contributor
72 reviews 72 reviews
37 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Ok, I note the positive and negative comments from guests. Obviously if one has been here before then some essential requirements may be missing. There is an improvement programme in place and I am sure this will be a positive move. I have been staying at the Abercorn since the 1980's and always include it on my first and last... More 

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british columbia
Top Contributor
118 reviews 118 reviews
63 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is a very long standing fixture in Richmond, and for better or worse, I think this will tend to factor into the reviews. The hotel has a pseudo faux tudor ye olde british theme, which to me seems out of place given there is no pub (coming back shortly we're promised) and will soon have a chinese restaurant... More 

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Best Western P, Director of Sales at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Guest, Thanks very much for your time by writing up this review. we do appreciate your comments and will try to improve our services to all guests. We will be getting our restaurant back by early summer and all guest can once again enjoy the services. Thanks Sales Manager More 

Boulder, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel offered free airport shuttle which was important to us, as we had to pick up a rental car early the next morning. We were able to get a very good hot breakfast,. Our room was very quiet and had heavy drapes which guaranteed total darkness. yhis was a clean ,comfortable and friendly hotel which we can highly recommend.

Review collected in partnership with Best Western

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

On behalf of our entire team, I would like to thank you for your time to do the review, this will help us to improve in the areas where we are lacking behind in services. we will have our restaurant and the pub running soon at least by end of June/2015. I hope that you will consider staying with us... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

There was a hotel-wide extended power outage that lasted from early evening well into the night. The staff did not seem to know what to do in this situation. No one came to check on those who might be in rooms or offer a flashlight or candle or even information. Obviously, we were totally unable to use any facilities, including... More 

Review collected in partnership with Best Western

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear 931elizabethl, On behalf of our entire team, I would like to apologize for not exceeding your expectations. There was a power outage in the area during Saturday night. Duty Manager was contacted once the emergency happened. Front Desk has contacted the elevator company to deal with the situation. It is very unusual we didn't heard from the elevator company,... More 

Powell River
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This used to be my go to hotel when flying out of YVR. No more. Restaurant closed and Chinese food put in place. Pub gone. You pay for parking now. Use to be a great oasis when traveling. Not anymore. I moved on. You should too.

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear John P, Thank you for your time to take a review for your recent stay. We apologize for not exceeding your accommodation expectation at Abercorn Inn. We would like you know the hotel pub will be re-opened in the coming summer with a nice upgrade to offer guests a better experience. One of the most popular Chinese restaurants in... More 

Regina, Sask., Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked this hotel thru air miles. I picked it as Best Westerns have a good reputation. It was close to airport and in a good location for me. Travelling as a solo female I'm always careful when picking hotels. This choice was great!mstaff very welcoming after a long flight and gave me advice on eating establishments. Breakfast was good,... More 

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear cooper45, Many thanks for the 5-star review! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Your 5-star recommendation is truly appreciated. We hope to have the pleasure of welcoming you back again. Best Regards, Best Western PLUS Abercorn... More 

Lund, Canada
Top Contributor
64 reviews 64 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed here a couple of times. It is an older hotel but we like the character - Scottish pictures, tartans, thistles in wood inlay. Rooms are clean and spacious, staff friendly and helpful. We particularly liked Booby G's pub but it is now closed and will apparently reopen as a Chinese food restaurant. Very disappointing since there are... More 

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Ann S, Thank you for taking your time to review your recent stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very delighted to hear that you enjoyed the Scottish theme and that is the beauty of our hotel. I would like to let you know... More 

North Vancouer, BC
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Arriving at this hotel as a Best Western Diamond Elite Member you trust that hotels will hold themselves to a standard. After waiting over 30 minutes to check in as the front desk rep answered the phone, I was surprised upon entering the rooms (booked 2 rooms including 1 for friends) that the rooms smelled of mildew and smoke. After... More 

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Paul P, Thank you for taking time in writing this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your check-in experience is an unusual situation as it is definitely not our training standard. We will forward your concern to the Front Desk department to ensure future quality of service. Our... More 

Kitimat, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

great location close to airport , very friendly staff . close to casino ,quiet location , reasonable price for parking vehicle should you be continuing on to air fair to another location . Great for family business what ever your desire

Review collected in partnership with Best Western

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear lonniej1957cruz, Thank you very much for leaving a review for us again. We are delighted you have enjoyed your stay at Abercorn Inn and look forward to welcoming you back again in the future! Best Regards, Best Western PLUS Abercorn Inn More 

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