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BEST WESTERN PLUS Abercorn Inn

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9260 Bridgeport Road, Richmond, British Columbia V6X 1S1, Canada
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BEST WESTERN PLUS Abercorn Inn
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BEST WESTERN PLUS Abercorn Inn
BEST WESTERN PLUS Abercorn Inn
BEST WESTERN PLUS Abercorn Inn
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458 reviews from our community

Traveler rating
    116
    177
    95
    48
    22
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74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (458)
  • Mar-May only
    (107)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (115)
All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

There was a hotel-wide extended power outage that lasted from early evening well into the night. The staff did not seem to know what to do in this situation. No one came to check on those who might be in rooms or offer a flashlight or candle or even information. Obviously, we were totally unable to use any facilities, including... More 

Review collected in partnership with Best Western

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear 931elizabethl, On behalf of our entire team, I would like to apologize for not exceeding your expectations. There was a power outage in the area during Saturday night. Duty Manager was contacted once the emergency happened. Front Desk has contacted the elevator company to deal with the situation. It is very unusual we didn't heard from the elevator company,... More 

Powell River
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This used to be my go to hotel when flying out of YVR. No more. Restaurant closed and Chinese food put in place. Pub gone. You pay for parking now. Use to be a great oasis when traveling. Not anymore. I moved on. You should too.

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear John P, Thank you for your time to take a review for your recent stay. We apologize for not exceeding your accommodation expectation at Abercorn Inn. We would like you know the hotel pub will be re-opened in the coming summer with a nice upgrade to offer guests a better experience. One of the most popular Chinese restaurants in... More 

Lund, Canada
Top Contributor
60 reviews 60 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have stayed here a couple of times. It is an older hotel but we like the character - Scottish pictures, tartans, thistles in wood inlay. Rooms are clean and spacious, staff friendly and helpful. We particularly liked Booby G's pub but it is now closed and will apparently reopen as a Chinese food restaurant. Very disappointing since there are... More 

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Ann S, Thank you for taking your time to review your recent stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very delighted to hear that you enjoyed the Scottish theme and that is the beauty of our hotel. I would like to let you know... More 

North Vancouer, BC
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Arriving at this hotel as a Best Western Diamond Elite Member you trust that hotels will hold themselves to a standard. After waiting over 30 minutes to check in as the front desk rep answered the phone, I was surprised upon entering the rooms (booked 2 rooms including 1 for friends) that the rooms smelled of mildew and smoke. After... More 

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Paul P, Thank you for taking time in writing this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your check-in experience is an unusual situation as it is definitely not our training standard. We will forward your concern to the Front Desk department to ensure future quality of service. Our... More 

Kitimat, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

great location close to airport , very friendly staff . close to casino ,quiet location , reasonable price for parking vehicle should you be continuing on to air fair to another location . Great for family business what ever your desire

Review collected in partnership with Best Western

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear lonniej1957cruz, Thank you very much for leaving a review for us again. We are delighted you have enjoyed your stay at Abercorn Inn and look forward to welcoming you back again in the future! Best Regards, Best Western PLUS Abercorn Inn More 

Vancouver, Canada
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Hotel needs updating, the room we were in was shabby and the coridoors dim. There is no restaurant and upon arrival at 8.30 we were told that if you want a meal you have to go to another hotel ( but they made no suggestions) We were tired and did not feel like walking to find somewhere to eat. The... More 

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Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Susan A, Thank you for choosing your stay with Best Western Plus Abercorn Inn. We are truly sorry to know we were unable to meet your expectations during your most recent visit and that you felt especially disappointed with the restaurant closed upon your check-in. The restaurant hopefully will re-open during the middle of the year to accommodate hotel... More 

Victoria, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an 11 hour, overnight wait for our connecting flight to Mexico from Victoria. Rather than spend it sitting in the airport, we found the Best Western Plus Abercorn Inn would pick us up and drop us back to the airport. The room was great and the shuttle service fit our needs to a "T". Too bad we didn't... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Susan C, Thank you for taking your time to review your recent stay with us. We are delighted you have enjoyed your stay at Abercorn Inn and look forward to welcoming you back again in the future! Best Regards, Best Western PLUS Abercorn Inn More 

canmore, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

clean quiet, dated but staff were friendly and breakfast was acceptable.....ask for a back side room away from the main street...I did and it was very quiet...overall satisfied....hallways need more lighting

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Rick D, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, Best Western... More 

Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed one night before heading to the airport in the early morning hours. Had a travel card for our stay which made our hotel choice for us. We were upgraded to a different room when we arrived. The staff made a big deal of the upgrade while we didn't really care - we just needed to sleep well that... More 

Was this review helpful? Yes
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Leanne M, Thank you for taking you time to review your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will looking into your concern to ensure we offer a better experience for guests in the future. Best Regards, Best... More 

Saskatoon, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

not very clean and tub didnt work, next room given was also not very clean and clerk missed wake up call due to room change even though I reminded her of the change. hotel is badly in need of an update

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review

Dear Caroljmh, Thank you for taking you time to review both on Medallia and Tripadvisor. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedback has passed on to both Housekeeping and Front desk department to implement improvements to ensure we offer a better experience for guests in the future. Best Regards,... More 

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