We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 24 Richmond hotels

Sheraton Vancouver Airport Hotel

3.5 of 5 Hotel   |   7551 Westminster Highway, Richmond, British Columbia V6X 1A3, Canada (City Centre)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Vancouver Airport Hotel to your Saves list
Sheraton Vancouver Airport Hotel
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
You must enter dates to see the best prices.
82%
Ranked #13 of 24 hotels in Richmond
Certificate of Excellence 2013
A recent review
Write a Review

281 people have reviewed this hotel

Traveler rating
    106
    122
    32
    9
    12
See reviews for
64
56
30
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Kamloops, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The usual criteria fulfilled for a happy stay...quiet, clean, comfy beds, blah blah blah. But the fitness centre....AMAZING! I am so tired of going to hotels (some very nice ones) and working out in a tiny, dark room, with one cheap malfunctioning treadmill, a clunky stairmaster and a deflated ball! Not only was there one huge, bright room with five... More

Was this review helpful? Yes
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

I am grateful to you for taking the time to provide your thoughts on the fitness club at the hotel. As a company, Starwood takes "Sheraton Fitness" facilities very seriously and is considered a core offering by the brand. A lot of thought went into the original design of the space with one of the key focuses being the desire... More

Fort Lauderdale, Florida, United States
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been a gold member with Starwood and enjoyed top notch service and rooms in every hotel I've been to. This was not a good experience. Rooms are dusty, we found blood on our linens TWO different nights- called and complained and it was changed but not apologetically. They changed a lightbulb in our room, left the old one... More

Was this review helpful? Yes
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Please accept my sincere apologies for the cleanliness issues during your stay as well as our lack of responsiveness to your concerns. As can be evidenced my the majority of our online reviews, your experience was not the norm. I would like to follow up further and gather more information on the specifics of your stay but this proves difficult... More

Stewartsville
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Not sure I would stay again. I am nearly certain the shuttle driver didn't come as planned to pick up from the airport, perhaps he was on a break but arriving late night after a long flight wasn't great. Rooms are fine and much nicer than the hallways. My reservation was for a king bed but they gave me two... More

Was this review helpful? Yes
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for your tripadvisor review comments on your recent stay at the Sheraton. I am truly sorry that your experience did not even come close to meeting your expectations. While none of the shortcomings and service failures were too serious on their own, collectively they are simply unacceptable. I am not sure that we will have the opportunity to... More

vancouver island
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 4 nights when attending my daughters hockey tournament in Richmond. The rooms were a good size, view of the parking lot not great but oh well. It was nice to have a fridge and microwave! The room was clean and incredibly quiet considering how busy it was in the hotel. The kids enjoyed the... More

Was this review helpful? Yes
Port Moody, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night on our way to Cabo San Lucas Mexico. The staff were excellent in anticipating our needs and seemed to be very natural. Our dinner was great in Harold's the room was very clean and well appointed definitely will stay here again. The shuttle to the airport was a definite asset and the driver very... More

Was this review helpful? Yes 1
Vancouver Island, Canada
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been staying at this Sheraton quite a bit due to work. I have nothing but great things to say about it! The staff are always smiling, friendly, accommodating, hospitable and they clearly take service seriously. I can be finicky when certain things aren't right, and I've never seen such dedication to ensuring a guests' needs are met. They... More

Was this review helpful? Yes
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Many thanks for not only your positive review on tripadvisor but also for providing us with specific examples of how my Associates went the extra mile to make your stay more enjoyable and memorable. I have said before in responding to reviews how extremely valuable it is for us to hear from frequent travelers and return guests to our hotel,... More

BC
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 10, 2014

We stayed here again for another conference, and as has been the case in the past, the staff were wonderful, the room was clean, very clean, and we were were delighted. We only had one minor issue and that was that we got a parking ticket despite registering our car. Wasn't a problem though, brought the ticket to the front... More

Was this review helpful? Yes
Toronto, Canada
Top Contributor
65 reviews 65 reviews
59 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 8, 2014

We had a short but nice stay at this hotel. First, I'd like to commend the staff who were very helpful to us on two occasions. We arrived in Vancouver at 3am due to numerous flight delays. I called the hotel and was told the Shuttle would be delayed so the desk advised that we could take a taxi which... More

Was this review helpful? Yes 1
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you very much for the review of your stay at the Sheraton Vancouver Airport Hotel. I am pleased that even though the circumstances around your staying in Richmond were unexpected that you still enjoyed your stay with us. I am also always pleased when my Associates have been of assistance and I truly appreciate your comments related to them.... More

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2014

This hotel was absolutely fabulous! The decor was nice, and the bed was comfy. My only issue was that the heating controls would not allow me to set the temperature above 78 degrees, and it never felt even mildly warm in the room. However, aside from my displeasure with the heating it was a great hotel. The food was delicious.... More

Was this review helpful? Yes
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you very much for your positive comments on your hotel stay. We truly appreciate the time that you have taken to record them with TripAdvisor. Please accept my apologies for the heating issue in your guest room. This is not an issue that I hear very often. Due to the anonymous nature of TripAdvisor reviews, it would be very... More

Williams Lake, British Columbia, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 15, 2014

Located only a few kilometers from the Vancouver Airport this Hotel was totally renovated two years ago. The rooms are nicely decorated and the beds very comfortable. Each room has its own balcony. The rooms are surprisingly quiet considering the proximity to the Airport. There is plenty of parking. The Hotel offers regular free shuttle service to and from the... More

Was this review helpful? Yes 1

Been to Sheraton Vancouver Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Vancouver Airport Hotel

Also Known As:
Best Western Richmond
Address: 7551 Westminster Highway, Richmond, British Columbia V6X 1A3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Richmond
#13 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vancouver Airport Hotel 3.5*
Official Description (provided by the hotel):
This hotel offers free shuttle service to Vancouver Airport, as well as special park and fly packages. In addition, we have great event space, perfect for everything from board meetings to weddings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Starwood, Booking.com, Travelocity, Priceline, Tingo, Hotels.com, Asiatravel.com Holdings, Venere and Agoda so you can book your Sheraton Vancouver Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Vancouver Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.