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All 24 Richmond hotels

Sheraton Vancouver Airport Hotel

3.5 of 5 Hotel   |   7551 Westminster Highway, Richmond, British Columbia V6X 1A3, Canada (City Centre)
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Ranked #13 of 24 hotels in Richmond
Certificate of Excellence 2013
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284 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Standard room with microwave inside.But maybe due to the limited power supply.Strongly advice NEVER use the microwave and kettle at the SAME TIME! Otherwise,your consequence will be get short circuit in the room right away and need to wait for help for ages! By the way,room itself cozy,with a small balcony attached.Good supportive bed mattress.Hotel lobby has Starbucks but seems... More

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Top Contributor
72 reviews 72 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel for one night while on a business trip. The public areas are very nice, and service is good. The room was nice too, albeit a little bit retro in its decor. The connectivity panel didn't work, as the cables were all missing. Location is good for Richmond or the airport, but less so for Vancouver... More

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Oxford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Thanks to British Airways I'm getting a tour of the hotels near Vancouver Airport. Two years ago (my only other trip to Vancouver) my BA flight to London was delayed by a day and my wife and I got put up in the excellent Fairmont in the terminal, for which we left a review. This time the same happened again... More

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Kamloops, Canada
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The usual criteria fulfilled for a happy stay...quiet, clean, comfy beds, blah blah blah. But the fitness centre....AMAZING! I am so tired of going to hotels (some very nice ones) and working out in a tiny, dark room, with one cheap malfunctioning treadmill, a clunky stairmaster and a deflated ball! Not only was there one huge, bright room with five... More

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SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

I am grateful to you for taking the time to provide your thoughts on the fitness club at the hotel. As a company, Starwood takes "Sheraton Fitness" facilities very seriously and is considered a core offering by the brand. A lot of thought went into the original design of the space with one of the key focuses being the desire... More

Fort Lauderdale, Florida, United States
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have been a gold member with Starwood and enjoyed top notch service and rooms in every hotel I've been to. This was not a good experience. Rooms are dusty, we found blood on our linens TWO different nights- called and complained and it was changed but not apologetically. They changed a lightbulb in our room, left the old one... More

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SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Please accept my sincere apologies for the cleanliness issues during your stay as well as our lack of responsiveness to your concerns. As can be evidenced my the majority of our online reviews, your experience was not the norm. I would like to follow up further and gather more information on the specifics of your stay but this proves difficult... More

2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Not sure I would stay again. I am nearly certain the shuttle driver didn't come as planned to pick up from the airport, perhaps he was on a break but arriving late night after a long flight wasn't great. Rooms are fine and much nicer than the hallways. My reservation was for a king bed but they gave me two... More

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SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for your tripadvisor review comments on your recent stay at the Sheraton. I am truly sorry that your experience did not even come close to meeting your expectations. While none of the shortcomings and service failures were too serious on their own, collectively they are simply unacceptable. I am not sure that we will have the opportunity to... More

vancouver island
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for 4 nights when attending my daughters hockey tournament in Richmond. The rooms were a good size, view of the parking lot not great but oh well. It was nice to have a fridge and microwave! The room was clean and incredibly quiet considering how busy it was in the hotel. The kids enjoyed the... More

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Port Moody, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2014

We stayed here for one night on our way to Cabo San Lucas Mexico. The staff were excellent in anticipating our needs and seemed to be very natural. Our dinner was great in Harold's the room was very clean and well appointed definitely will stay here again. The shuttle to the airport was a definite asset and the driver very... More

Was this review helpful? Yes 1
Vancouver Island, Canada
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 16, 2014

I have been staying at this Sheraton quite a bit due to work. I have nothing but great things to say about it! The staff are always smiling, friendly, accommodating, hospitable and they clearly take service seriously. I can be finicky when certain things aren't right, and I've never seen such dedication to ensuring a guests' needs are met. They... More

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SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Many thanks for not only your positive review on tripadvisor but also for providing us with specific examples of how my Associates went the extra mile to make your stay more enjoyable and memorable. I have said before in responding to reviews how extremely valuable it is for us to hear from frequent travelers and return guests to our hotel,... More

Senior Contributor
36 reviews 36 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 10, 2014

We stayed here again for another conference, and as has been the case in the past, the staff were wonderful, the room was clean, very clean, and we were were delighted. We only had one minor issue and that was that we got a parking ticket despite registering our car. Wasn't a problem though, brought the ticket to the front... More

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Additional Information about Sheraton Vancouver Airport Hotel

Also Known As:
Best Western Richmond
Address: 7551 Westminster Highway, Richmond, British Columbia V6X 1A3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > City Centre
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Richmond
#13 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vancouver Airport Hotel 3.5*
Official Description (provided by the hotel):
This hotel offers free shuttle service to Vancouver Airport, as well as special park and fly packages. In addition, we have great event space, perfect for everything from board meetings to weddings. ... more   less 
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