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Holiday Inn Express Vancouver Airport

#11 of 24 Hotels in Richmond
Certificate of Excellence
2.5 of 5
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9351 Bridgeport Rd, Richmond, British Columbia V6X 1S3, Canada
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Holiday Inn Express Vancouver Airport
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Ranked #11 of 24 Hotels in Richmond
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
Sudriveraine Ottawa, Canada
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326 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the Holiday Inn Express Vancouver Airport for 1 night prior to an Alaska cruise in early May 2015 with my husband and mother. Upon arrival at the airport, we boarded the hotel's convenient complimentary shuttle after a 15 minute wait. (The hotel is about 10 minutes from the airport by shuttle). Upon arrival, we were able to... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Sudriveraine, The team and I appreciate your recent stay with our hotel and for providing a few comments on your stay. I apologize our Guest Service Agents appeared to be distant while checking you in, I assure you we all take pride in welcoming our valued guests to our hotel and ensure that each check in is "less robotic" and... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I don't know what's going on with Trip Advisor: this is my third review that I've attempted to publish of this hotel! Instead of giving up, I'm going to try one more time because I really want to put a good word in for this hotel! This was a great hotel for a great price. So close to the Sky... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Taberushikanai, The team and I appreciate the many attempts to provide a review for our hotel. We are very happy to read your expectations were met and hope to welcome you again on your next visit to the Vancouver area. Thank you for staying with us! Stephen Crann General Manager Holiday Inn Express Vancouver Airport More 

Sydney, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We chose holiday inn express Vancouver at Cambie St as we were arriving late. Due to Delta's hour delay from LA we arrived at 1105, fortunately we made it for the last shuttle that was an 11 minute drive to the hotel. Check in was easy and after 26 hours of travelling, we could not wait for a hot shower... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Hanklee19, Thank you for choosing to stay with us! The team and I appreciate your business and hope to have the opportunity to welcome you again. We have many breakfast item options for our guests, which is served daily from 6a.m. - 10a.m., however, these options maybe limited depending on your dietary needs. If there were options that you would... More 

Bridgeport, West Virginia
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was extremely friendly and helpful. The rooms looked new and very clean. Parking was on the street or in the garage which was very secure. Very close to the airport. Would highly recommend to any person using the airport and will stay here again.

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OTTAWA
Top Contributor
64 reviews 64 reviews
22 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff are excellent, rooms are clean, big and the beds are firm. Breakfast in the morning is one of the best we have had compared to other hotels and chains. Shuttle driver from the airport was friendly and funny.It is only about 10 minutes from the airport, so who could ask for anything more. Any time I'm in Vancouver I... More 

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Qatar
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here before a flight and night before an important hospital appointment. It was easy to find and check in was fast. Disappointed I had to pay $10 for secured parking when it wasn't in downtown, but it gave me more peace of mind than leaving my car parked on the street. The room was standard although I've never been... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Travelduo79 - The team and I always appreciate the feedback from our guests (good or bad) and will always use them as tools to improve the overall guest experience of our hotel. We appreciate your business and are happy you were able to enjoy our ample free breakfast. I apologize for our oversight and our inability to have shampoo and... More 

Hong Kong
Top Contributor
62 reviews 62 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 14, 2015

My family and I spent a night in this hotel after a long haul flight from Asia, before going to Kelowna for skiing the next day. The hotel was about 10 minutes from the airport. The reception checkin was quick and to the point. Room was clean. The breakfast was good and much better than we expected from typical Holiday... More 

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New York
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 12, 2015

We got a deal through Hotwire and decided to give it a try based on the free shuttle to the airport that we needed the following morning. The deal let us locate the neighborhood telling us the amenities but not disclosing the hotel name until we booked it. Pros: free shuttle to the hotel, clean and comfortable Cons: lack of... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Grumpy Llama G - The entire team and I appreciate your business and would always encourage you to visit our website to get the lowest internet rate guaranteed. Third party internet services, like Hotwire, are provided a select number of rooms hotel rooms, if any at all, in an attempt to sell more rooms. Out hotels do not utilize these... More 

1 review
4 of 5 stars Reviewed April 7, 2015 via mobile

My family and I stayed for 9 days here and we're so impressed by the staff and their service. Hotel was clean. Breakfast was decent. Good location- close to sky train, airport, costco. I normally wouldn't write a review but I was so pleased with our stay I wrote to manager and sent a card! Staff went above the standard... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Miss AsiaRae, Your email about your recent stay with our hotel was a great way to start our week as a team. Thank you making us your choice when visiting beautiful Vancouver and we hope to welcome you and your family again. Stephen Crann General Manager Holiday Inn Express Vancouver Airport More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 28, 2015

there is no recycling in this hotel. It is unacceptable from a major brand in 2015. The internet connexion is so slow. When I called the front desk, they invited me to come and work in the lobby to get a better signal !!! You also need to sign that you will return the keycard or you will be charge... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Francis N, Thanks for taking a few moments to detail your experience with our hotel. To clarify a few items and ensure you have all the information regarding our hotels, we do have a very comprehensive recycling program and are one of the few hotels within the IHG family to operate our hotels almost 100% paper free. Significant investments to... More 

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