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Holiday Inn Express Vancouver Airport

#10 of 24 Hotels in Richmond
Certificate of Excellence
2.5 of 5
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9351 Bridgeport Rd, Richmond, British Columbia V6X 1S3, Canada
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Holiday Inn Express Vancouver Airport
Best prices for: 1 room 1 guest
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Ranked #10 of 24 Hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Tony268 Hong Kong
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320 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
Top Contributor
62 reviews 62 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I spent a night in this hotel after a long haul flight from Asia, before going to Kelowna for skiing the next day. The hotel was about 10 minutes from the airport. The reception checkin was quick and to the point. Room was clean. The breakfast was good and much better than we expected from typical Holiday... More 

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New York
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We got a deal through Hotwire and decided to give it a try based on the free shuttle to the airport that we needed the following morning. The deal let us locate the neighborhood telling us the amenities but not disclosing the hotel name until we booked it. Pros: free shuttle to the hotel, clean and comfortable Cons: lack of... More 

Was this review helpful? Yes 1
Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Grumpy Llama G - The entire team and I appreciate your business and would always encourage you to visit our website to get the lowest internet rate guaranteed. Third party internet services, like Hotwire, are provided a select number of rooms hotel rooms, if any at all, in an attempt to sell more rooms. Out hotels do not utilize these... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed for 9 days here and we're so impressed by the staff and their service. Hotel was clean. Breakfast was decent. Good location- close to sky train, airport, costco. I normally wouldn't write a review but I was so pleased with our stay I wrote to manager and sent a card! Staff went above the standard... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Miss AsiaRae, Your email about your recent stay with our hotel was a great way to start our week as a team. Thank you making us your choice when visiting beautiful Vancouver and we hope to welcome you and your family again. Stephen Crann General Manager Holiday Inn Express Vancouver Airport More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

there is no recycling in this hotel. It is unacceptable from a major brand in 2015. The internet connexion is so slow. When I called the front desk, they invited me to come and work in the lobby to get a better signal !!! You also need to sign that you will return the keycard or you will be charge... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Francis N, Thanks for taking a few moments to detail your experience with our hotel. To clarify a few items and ensure you have all the information regarding our hotels, we do have a very comprehensive recycling program and are one of the few hotels within the IHG family to operate our hotels almost 100% paper free. Significant investments to... More 

Neepawa, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was not the Holiday Inn booked for us, but it was the one the GPS took us to through Vancouver traffic. They kindly phoned their sister property and cancelled that reservation and accepted us and our pooch at a lower rate. They are a smaller hotel but with very modern rooms. (dog fee $20) Our only issue was... More 

Was this review helpful? Yes 1
Whitehorse, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 22, 2015

Overnights here for a business trip enroute to Toronto. Room was ok I was only there for 5 hrs... Upon checking out I questioned 2charges in my credit card.. Was told not to worry about it I would only be charged the one amount. 3 days later both charges went through. Called hotel and asked them to fix and leave... More 

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Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Micahsdad, I apologize the incidental charges were not properly explained at the time of check in. The return number, as provided, was directed to a number that was not in service which limited our ability to contact you regarding your concern. We are working with our newer team members to ensure all information is correct and complete when passing information... More 

Powell River, Canada
Top Contributor
57 reviews 57 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 16, 2015

My husband and I recently stayed at the Holiday Inn Express when we flew out of YVR. The check-in was efficient, the price competitive, and the staff friendly. The rooms are well-appointed and clean. Wifi is free. The complimentary buffet breakfast is good, not lavish but all you really need. The hotel will provide a parking package so that you... More 

Was this review helpful? Yes 1
Sechelt, Canada
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

We arrived home from a vacation late in the evening making it necessary to stay over in Vancouver, until ferries started running the next day. We were extremely happy with this hotel. The rates are great and we had a king size bed with a nicely appointed room. The free breakfast in the morning was a pleasant surprise. Overall we... More 

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San Francisco, California
Contributor
20 reviews 20 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2015

Good airport hotel, clean, easy, free airport shuttle, free breakfast, helpful staff. Here is additional information on the airport shuttle that was accurate for Feb 2014 to save you from contacting the hotel. he shuttle service is complimentary and where you pick up the shuttle will depend on where you are flying in from. If you are coming in from... More 

Was this review helpful? Yes 2
Tacoma, Washington
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 4, 2015

There are 2 Holiday Inns within a mile of each other...for about the same money, I recommend the Cambie location over this one, the Bridgeport Rd location. Reasons: - $10 parking fee at Bridgeport - other HI is free - No restaurant - other HI has a pub attached - Both have easy access to the highway and airport -... More 

Was this review helpful? Yes 1
Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review

Jay S, Thanks for taking a few moments to provide some highlights of your recent stay with our hotel. We appreciate the feedback back of all our guests, and utilize all comments as training tools to better our guest experience. Other Tripadvisor comments will confirm our very high standards for cleanliness of our hotel and in particular our guest rooms.... More 

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