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Copperstone Resort

Certificate of Excellence
250 2nd Ave, Dead Man's Flats, Canmore, Alberta T1W 2W4, Canada
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Copperstone Resort
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616 Reviews from our TripAdvisor Community

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Winnipeg, Manitoba
Level Contributor
144 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed August 22, 2014

We stayed with the family a few years ago and could not wait to come back this summer. The property is still amazing but the service no longer is. We arrived around 6pm and they needed to phone around to see if our room was ready?? Once we got the OK we needed to ask for extra towels even though... More 

Helpful?
Thank MariaVin
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear Guest, Thank you for brining this to my attention. I do apologize for the response you received when you inquired into additional towels and housekeeping service. I can assure you we are looking into the matter and will have it corrected promptly. The hotel has an ample supply of guest amenities and linens available at all times, as well... More 

Calgary, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed August 13, 2014

This property is actually amazing! The rooms are big and spacious. Very clean and well maintained. My issue is with the staff. They are definitely under-trained and simply put negligent. We arrived at 3:15pm and check in is meant to be at 4. We thought it would be close enough to check in time that they would check us in... More 

Helpful?
3 Thank Navaid_Aziz
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear Guest, Thank you for your review. I will look into your comments as they are not in keeping with our standards. We do apologize for the issues you had at check in, I will address this with our Front Desk and Housekeeping teams. Yours in Hospitality, Joey Belanger General Manager More 

San Diego
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 7, 2014

Situated in the rustic hamlet of Deadman’s Flats, Copperstone Resort offers nicely decorated, fully-furnished condominium lodging. The lower floor of our 2-story unit included a complete kitchen with granite counter eating bar, dining room, living room, balcony, and bedroom with a twin size bunk bed. The upstairs consisted of a bedroom with ensuite bathroom, a 2nd bedroom with a queen... More 

Helpful?
Thank Pick E
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear Guest, Thank you for your kind comments. I apologize for the reception you received when requesting additional towels, as we are more than pleased to provide additional amenities to all of our guests. Thank you once again for the review. Yours in hospitality, Joey Belanger General Manager More 

Dubai, Dubai, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

I booked this as part of a birthday surprise. The hotel offered a "Romance above the Rockies" package which included a one night stay in the hotel and a helicopter tour leaving from Kananaskis. The hotel front desk were super friendly and very keen for you to enjoy the facilities and the associated flight. Hotel suite was stunning as were... More 

Helpful?
1 Thank Katherine S
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear Guest, Thank you for the review. We are very pleased to know that you enjoyed your stay with us. I have spoken to the Heli-tour operator and made them aware of your comments. Thank you once again for staying with us. Yours in hospitality, Joey Belanger General Manager More 

NJ
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 6, 2014

I'm just going to list things that may help you make the best decision: 1. The hotel is outside of Canmore, about 7 minute drive to town. It's in a quiet area with quiet hours between 11-7, so if you are a partier this is not your place. 2. It's close to the highway, so you will hear the noise... More 

Helpful?
Thank OlgaKNj
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear Guest, Thank you for your comments. I apologize for the confusion with respect to the dish tabs and soap. Front Desk is always stocked to provide additional emanates 24 hours a day. I will follow up to ensure that we maintain this standard. Salt & Pepper shakers are located in the kitchen of all our units. I will see... More 

Shanghai, China
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed August 5, 2014

We stayed in a 2 bedroom for our 2 nights stay there as there were no other hotels in Canmore for our extended stay in Canada. We were staying at the Stoneridge hotel at Canmore so were expecting the same or equivalent hotel experience during our stay. But when we get there, we just realized that there's nothing around the... More 

Helpful?
2 Thank member9999
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear Guest, Thank you for your comments. I am disappointed that you did not enjoy staying with us. I am happy to know that we could accommodate you, as I do appreciate that Canmore can at times be a challenging place to find a stay. The Copperstone Resort is only moments outside of Canmore, and we certainly appreciate that some... More 

Nanoose Bay, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 3, 2014

We rented the condo for our family meeting and celebration - 8 people ,2 kids ...even one dog . No problems ....wonderful staying ...enjoyed the kitchen , the BBQ outside and the hot pool (kinda jaqusi ) .... 300 and something C$ for 8 people - that's really resonable if not say - cheap . The only one concern -... More 

Helpful?
1 Thank Alexander G
OpsManager01, Senior GSA at Copperstone Resort, responded to this review

We are pleased to hear that The Copperstone offered your family suitable accomodation during your holidays. The suites provide the space and facilities such as the full kitchens to make your stay more convenient. As for Wi Fi we have made some technical changes to adress the issue. Thankyou again for choosing Copperstone and we look forward to your next... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

This was our first time staying at the resort and we will be back! Nice clean rooms, loved the kitchen supplies so we could cook our own meals. The in-suite laundry was awesome! We were on the main floor and it felt like we were the only people there! They had a toy, treat and doggie bags for our pup!... More 

Helpful?
1 Thank Danielle T
OpsManager01, Senior GSA at Copperstone Resort, responded to this review

It gives us great pleasure to know that all aspects of The Copperstone during your stay were enjoyed to the fullest. We consider your pets a guest as well and all the Staff at Copperstone love and apreciate them too. As we are a pet friendly resort we also have non pet friendly rooms for those who require them. Our... More 

British Columbia, Canada
Level Contributor
100 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed July 28, 2014

Copperstone Resort is about 7 very short kms from the center of Canmore, Alberta. It is very easy to find, just off the Highway and very easy to get back on the highway (if you know which way to turn). It would be nice to have a directional arrow pointing to the highway east or west as you pulled out... More 

Helpful?
1 Thank Sandra L
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear Guest, thank you for the kind comments. The Copperstone is truly a unique property; offering guests a beautiful, serene location within such close proximity to Canmore and Banff. We look forward to the enhancements that further development will bring to our little hamlet in the Canadian Rockies, while still being able to offer guests the quiet serenity that makes... More 

Regina, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2014

We spent four nights here and had a wonderful time. We booked the two bedroom suite -it was huge and had two floors. It was clean and very comfortable. We liked the beds and the service was excellent. Other reviewers complained about it being a bit far to drive into Canmore but it honestly only takes a few minutes.The one... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 23AngL
OpsManager01, General Manager at Copperstone Resort, responded to this review

Dear guest, Thank you for the kind review. We are happy to see that you enjoyed your stay with us. We have added an additional BBQ to account for the one that is out of service. We expect our new BBQ will be up and running shortly. Thank you once again for your kind comments. Joey Belanger General Manager More 

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