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Big Pines Mountain House of Tahoe

GreenLeadersBronze level
2.0 of 5
Hotel website
4083 Cedar Ave, South Lake Tahoe, CA 96150 (Formerly Viking Motor Lodge)
Big Pines Mountain House of Tahoe
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Ranked #32 of 71 Hotels in South Lake Tahoe
GreenLeadersBronze level
A recent review
5 of 5 stars Reviewed March 4, 2013
triptakers california
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Big Pines Mountain House of Tahoe
See the most recent reviews
california
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed March 4, 2013

You can't get better than this for the money. My family and I stayed here two weeks ago for a spontaneous budget-friendly trip to the snow in South Lake Tahoe. I am very hesitant to stay in hotels/motels in this area because most look cheap and seedy and, on our last trip, my husband booked us into a budget hotel... More 

Was this review helpful? Yes 1
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi, Thank you very much for your business and review. We work very hard to improve our hotel. Thanks for your feedback! Please come back soon!!!! More 

Champaign, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 14, 2013

I find it hard to believe that other travelers describe Big Pines as comfy, inviting, or pleasant in any sense. I am used to traveling on a budget, but the bare skeleton of a room we had (and we booked the full "kitchen") was worse than my son's run down college dorm. On top of it, they had overbooked the... More 

Was this review helpful? Yes 1
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi Greg, We are very sorrry that your experience was not what you expected. However, we guarantee our product, and anytime you are in a room that you don't like, you can approach the front desk and ask for another room. Again, we are very sorry that you did not like our hotel. We thank you for your feedback and... More 

Travelers are raving about these South Lake Tahoe hotels

Stroud, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

We stayed at the Big Pines in January for four days while touring the various ski resorts around Lake Tahoe. The rooms are basic but warm, clean and comfortable and excellent value for money. The Heavenly Gondola is only a five minute walk so top marks for location! The breakfast is simple but provided everything we needed - Coffee, OJ,... More 

Was this review helpful? Yes 1
Ruben Z, Director of Sales at Big Pines Mountain House of Tahoe, responded to this review

Hi Kristeen, Thanks for your business and support. Please come back soon!!! Thanks again! Cordially, Ruben Z More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed January 30, 2013

My husband and I (and our 2 dogs) stayed at Big Pines recently. The location is great. We literally walked right into town. We love that they were dog friendly and it didn't cost us any extra to have our dogs with us! The room we had was very average. The bed was comfortable....but....we could hear EVERYTHING. We heard the... More 

Was this review helpful? Yes 1
Ruben Z, Guest Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi, We thank you for your business and feedback. We are a family business that works very hard to improve our hotel. Thanks again More 

San Francisco
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 20, 2013 via mobile

This is my second stay at Big Pines, having stayed here in 2012 also. First: room is GREAT!!! I find Big Pines rooms for the most part inviting and comfortable. Breakfast is still a dissapointment to me. No eggs, meats or any REAL breakfast.The Coffee ( both in-room &,in-lobby) is horrendous, weak, and tasteless. What happened there? Also, why remove... More 

Was this review helpful? Yes
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi, Thank you for your business and feedback. We take all your comments seriously, we will be working on making improvements. Thanks again. Please come back soon. More 

Stafford, Virginia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 6, 2013

On January 3, 2013 at about 7:30 PM Hotel Security began frantically pounding on my door. I asked who it was they informed me it was Hotel Security and stated "let me in." I told them I was blind and I wanted to call the front desk to confirm it was security. They continued pounding and screaming "let me in,... More 

Was this review helpful? Yes 6
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi, We are sorry to see you review, but we will always prioritize safety first. We understand your position. Thanks and have a good day! More 

Charlotte, North Carolina
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 2, 2013

We stayed here during a ski trip to Heavenly. It is about 200 yards from the Gondola & very close to McP's pub - a great apres ski! While the facility is defenitely 'old school' - they leave nothing unthought of - no room service, but a delivery menu from "Dining Inn". Makeup towelettes. GREAT HEAT - for the cold... More 

Was this review helpful? Yes 1
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi, Thank you so much for your business and support. We are a family business that works harder everyday to fit your lodging needs at a very affordable price. Please come back soon!!! More 

Northern California
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 30, 2012

Having read mixed reviews that emphasized largely the relative better price point for accommodations in the area, I was a bit concerned. However the experience was far better. First of all one cannot undervalue the location for skiing at heavenly valley village - once our car was parked we didn't have to move it again until we left as we... More 

Was this review helpful? Yes 1
Ruben Z, Guest Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi, Thank you for your review and business. We are a business designed to be convenient, comfy and affordable, and when we see that we met your needs we feel real good. YOU HAVE JUST MADE OUR DAY!!!!! Thanks again, and please come back soon! Cordially, Ruben Z More 

Santa Rosa, California
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 9, 2012

A well maintained, well managed value priced budget motel. No problems, so very little staff interaction. Exceeds the standards of a typical budget motel.Our room was clean and well equipped with mini fridge and mirco wave, Nice selection of soaps, lotions and generous linens. Breakfast bar not lavish, but better than expect considering many budget motel do not provide any... More 

Was this review helpful? Yes
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi James, We are very glad to see your review! Please come back soon and support our family business. Thanks a lot! Cordially, Ruben Z More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 15, 2012

For $40 a night I wasn't expecting the world but was surprised at how poorly I was treated by the big pines mountain house staff. I was mislead that my deposit would be refunded at the time of check out. The GM was out for the day and so I dealt with the front desk girls for 6 hours. I... More 

Was this review helpful? Yes 1
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review

Hi, Thank you for your review and feedback. Please accept our apologies for the inconvenience you experienced at the hotel. We are a family business that works very hard to improve day by day. Please come back and give us a second chance. Cordially, Ruben Z More 

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