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Secrets Inn

Certificate of Excellence
924 Park Ave., South Lake Tahoe, CA 96150
Hotel amenities
Secrets Inn
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Ranked #20 of 71 Hotels in South Lake Tahoe
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed February 21, 2015
Jennifer J Tracy, California
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166 reviews from our community

Traveler rating
    100
    35
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    5
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3
133
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I wanted to book a room for my husband's birthday. I emailed the address listed on their website, no reply. Emailed again, also no reply. Called them and spoke to someone "new" who had to put me on speaker phone then gave me very confusing price quotes and then hung up on me when I still had more questions.

Was this review helpful? Yes 1
Tracy, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 21, 2015

I recently got the Groupon and planned a two-night stay with my husband. I thought it would be a nice surprise for our 10-year anniversary to try a new place and I was impressed by the pictures and the reviews. i felt I was amply warned about the noise level and the size of the rooms, so I was somewhat... More 

Was this review helpful? Yes 2
SecretsGM, General Manager at Secrets Inn, responded to this review

Good Morning Jennifer J, We really appreciate you taking the time to write this review for us. We are taking all of your feedback very seriously and discussing it with the team and ways that we can improve. It is feedback like this that really does help us and makes sure we can continue to improve. Thank you again More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 26, 2015

If you want a nice modern room with a old school tahoe feel this is the place. We had the alpine suite with the heart shaped tub which is perfect for two and keeps the water nice and hot! Loved the walk in shower with the double shower heads. Perfect walking location to the hot spots of south lake. The... More 

Was this review helpful? Yes 1
SecretsGM, General Manager at Secrets Inn, responded to this review

Good Morning Amy W, Thank you so much for this review. We really enjoyed you staying with us. We hope that we get to see you again sometime soon! More 

Cobb, California
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 16, 2015

We just stayed one night and the room was nice, the bed comfy, the jacuzzi was nice and relaxing and the inn is within walking distance to the casinos etc. My only knock is the noise levels. We heard everything going on in every occupied room attached to us including upstairs. I don't believe it was more than "normal" noise... More 

Was this review helpful? Yes 4
SecretsGM, General Manager at Secrets Inn, responded to this review

Good Morning Mike M, Thank you for this review. We do apologize that the noise levels we loud. But we are rally happy that you enjoyed the room. Thank you again for the feedback, Have a great day. More 

Fresno, California, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2014

My fiance and I stayed in the Tahoe Suite two nights right after Christmas! We ordered the romance package which included wine, but since first booking the room I had become pregnant. So they gave us ice cream instead! The staff is sooo incredibly nice and the room was very clean. The water turned warm fast, the fireplace worked perfectly,... More 

Was this review helpful? Yes 2
SecretsGM, General Manager at Secrets Inn, responded to this review

Dear Kandace B, We thank you so much for this review. We are so happy that you enjoyed your stay! We are also glad you enjoyed the ice cream! Regards More 

San Francisco, California
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 28, 2014

Secrets Inn was great for my hubby and i. Our Tahoe room was exactly what we wanted and a bit more! The room was clean and comfortable, the jetted tub was amazing! The fireplace was not only for looks it kept our Room so warm and toasty. The water pressure here is truly appreciated!!!...a nice hot roomy shower with excellent... More 

Was this review helpful? Yes 3
SecretsGM, General Manager at Secrets Inn, responded to this review

Dear Donna W, Thank you so much for this review. We love hearing nice things from our guests, it means a lot to us. We love it that you enjoyed your stay and thought everyone was friendly. We hope we get to see you again! More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 26, 2014 via mobile

We paid $150 for one night. We got a room for the disabled/wheel chair access. Therefore the shower is hospital style with a seat. The room is small so I cant imagine how a wheelchair would fit in the place. There isnt a jacuzzi, microwave, or hair drier. The fire place does not provide sufficient heating and it was COLD.

Was this review helpful? Yes 2
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2014

My boyfriend and I stayed in the Secrets Tahoe Plus Suite and it was everything we could have hoped for and more. It was perfect for a mini escape from everything where we could just sit in the room without a worry. The spa bath and fireplace were perfect for staying warm in the snow. The shower was a lovely... More 

Was this review helpful? Yes 1
SecretsGM, General Manager at Secrets Inn, responded to this review

We are Thrilled that you enjoyed your stay with us! The Tahoe Plus Suite is an excellent choice that offers a more spacious room layout, ideal for spending time together and away for the worries of the world. Come visit us again soon!!! More 

Chico, California
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 11, 2014

My girlfriend and I were quite torn about this place. The overall romance is achieved, but some details were just lacking. I was so excited to stay here, but left a little disappointed. We stayed in the Tahoe Suite for 2 nights. I’ll separate this review into three pieces: the good, the bad, and the ugly. The Good: The room... More 

Was this review helpful? Yes 6
SecretsGM, General Manager at Secrets Inn, responded to this review

Dear Cam Q, Thanks for writing such a detailed review of your stay with us. We are thrilled that you both enjoyed your romantic getaway here at the Secrets Inn. We also appreciate your sharing your concerns about some of the not so great aspects of your visit. Your feedback is extremely valuable in gauging our effectiveness in providing unsurpassed... More 

Nashville, Tennessee
1 review
4 of 5 stars Reviewed November 3, 2014

My wife and I spent four nights at Secrets. Very nice room, with updated features, etc., but quite cramped with no chairs to sit in nor any desk or table. A real inconvenience for us. But, thanks to ever so considerate customer service, we were moved into the honeymoon suite next door at Heavenly Inn. A wonderful, spacious, and enjoyable... More 

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