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Crossland Economy Studios - Spokane - Valley

2.0 of 5
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12803 E. Sprague Ave., Spokane Valley, WA 99216 (Formerly Crossland Spokane)
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Crossland Economy Studios - Spokane - Valley
Best prices for: 1 room 1 guest
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Ranked #11 of 12 Hotels in Spokane Valley
A recent review
5 of 5 stars reviewed 6 days ago
David F
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67 reviews from our community

Traveler rating
    12
    11
    12
    13
    19
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18
13
11
15
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (15)
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    (26)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

I have been staying here once a month for the past year, and everytime I stay there, I always receive a clean room, with clean towels. What makes this a great place to stay? For the price you pay, you are able to save money in food costs due to the mini stove, microwave & kitchen utensils that they provide... More 

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Spokane Valley, Washington
1 review
5 of 5 stars Reviewed 1 week ago

Crosslands is a great place to stay. They have fair prices and deals are available in-house or online. The rooms are very clean and they have a microwave, coffee maker, mini-fridge, 2-burner stove and sink. The showers are large and the water goes from cold-to-hot quickly. They have all ESPN sports channels and movies channels as well. There is a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the amenities offered and location of our hotel. I am proud of our staff for providing you with a comfortable home away from home. Thank you again for your kind words. The staff and I would love to provide you with... More 

Thayer, Missouri
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

We stayed for a week for a family eemergancy. The beds were very uncomfortable and the kitchen wasn't cleaned. There was food all over the stove and what looked like grease from food all over the bathroom door. I personally have OCD so I immediately started cleaning. Plus the whole week we were there the housekeeper never came by to... More 

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Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for choosing Crossland Economy Studios and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the issues you mentioned. I apologize our housekeeping services were not explained thoroughly at check-in. Crossland Economy Studios provides housekeeping... More 

Portland, Oregon
1 review
1 of 5 stars Reviewed 2 weeks ago

We checked into what we were told was a non-smoking room. Upon entering it, however, we were immediately assaulted by the stench of old, third-hand smoke which permeated everything....the carpet, bedding, bath towels, even the door stunk. Late that night cigarette smoke started billowing into our room through the kitchen and bathroom vents. It was too late to call the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the smoke odors in your room is truly regrettable and I sincerely apologize for your experience. To uphold our company’s high standards, I will be working alongside our housekeeping staff on ways to better eliminate smoke odors from our... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 24, 2015

In summary, it makes Motel 6 seem like the Carlton. The first room had mismatched old, tired bedspreads with a 6" cigarette burn in the carpet. Take your mind off all that with their quality 19" picture tube TV sets. After 3 attempts, the keycard wouldn't work in room #1, so they assigned me the room next door. Only issue... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I recently received a copy of your review of the Crossland Spokane - Valley. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your review. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 4, 2014

I am allergic to pets and was placed in a room that they said was "Pet free." Told the front desk clerk there was pet hair near the head of the bed which tells me their cleaning staff is SUB par! They lady was nice and gave me a different room after having difficulty breathing in the middle of the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the helpful staff; however, we apologize that your bed was uncomfortable and that the room was not cleaned to company's standards. As this hotel’s manager, I can assure you that I will make sure that all rooms that have had pets in them are deep... More 

British Columbia
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 29, 2014

My wife and I have stayed here numerous times over the years and have always found the staff to he very helpful, and the rooms to be comfortable and nice. Very reasonably priced and convenient for us when we travel from Canada to the U.S. to help support your economy. Have stayed in more expensive hotels/motels and received much less.... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

It is so rewarding to read that you had a nice and comfortable stay with us. Thank you for your kind words. It's great to hear that our staff was friendly and helpful. We are proud to have provided you with a comfortable room at a reasonable price. As this hotel's manager, I would like to thank you again for... More 

College Place, Wa
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 11, 2014

I don't understand the negative reviews this hotel has because I was really happy with how clean my room was, having good Wi-Fi (I've stayed at more expensive hotels with weaker Wi-Fi), the beds being fairly comfortable and the courteous and friendly staff, I also felt safe at this hotel and plan on going back there again next summer, it's... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the our great staff and the cleanliness of your room. I will be sure to share your kind remarks with our team. As well, it's great to hear that you felt safe during your visit with us. Thank you again for sharing your... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 7, 2014

This place is dirty and smelly! There is bugs in the Windows and AC. During your stay u will not get any cleaning in your room so if you need towel get them at the office. Oh and take your garbage to the stairwell to another garbage where it's already full and smells like crap because the maids don't empty... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we did not provide the "home away from home" experience you deserve. Please accept my apology. I will be meeting with our staff to ensure these issues are properly addressed. Our team is committed to satisfying our guests, so we... More 

Loveland, Colorado
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 4, 2014

This is the economy level of the Extended Stay chain. It is exactly as it is billed. A low cost low frill hotel. My room was clean enough and no bugs that I saw (other reviews said their were). If budget is the main motivator, this is the place for you. Pros: Price on priceline Clean enough Kitchenette Lock works... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the clean room and kitchenette. We are pleased that we met your expectations and that you found us to be a good value. Once more, thank you for posting your review. We look forward to having you... More 

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