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All 11 Spokane Valley hotels

Crossland Economy Studios - Spokane - Valley

2.0 of 5 Hotel   |   12803 E. Sprague Ave., Spokane Valley, WA 99216 (Formerly Crossland Spokane)
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Ranked #10 of 11 Hotels in Spokane Valley
A recent review
3 of 5 stars reviewed 2 weeks ago
Steven S Seattle, Washington
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55 reviews from our community

Traveler rating
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    11
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    16
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14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Seattle, Washington
Top Contributor
75 reviews 75 reviews
72 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 2 weeks ago

They have definitely improved since I stayed here several years ago. My room was small, clean and I had no experience of dirt/filth/etc. that others have reported. Housekeeping was not thorough with cleaning as I found some abandoned food in one of the cupboards. There were some minor issues with the state of the room (one chair had a loose... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Steven - Thank you for sharing your experience with us. We are sorry to hear about the issues in your room and the garbage in the common areas; however, we are glad that you enjoyed your clean room. We will have our maintenance engineer address the issues in your room. We will also work with our housekeeping staff to ensure... More

Montana
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I can see why there are mixed reviews about this property. It's very bare bones; room was very small and sparse but clean enough. Location was great for what we were doing in Spokane. The property looks OK and it was amazingly quiet. The ugly was the stair way and landings. They were filthy; garbage cans were overflowing and smelly,... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you enjoyed your quiet room; however, we are disappointed to hear about the condition of our common areas. We will work with our housekeeping and maintenance staff to make sure our common areas are cleaned to our standards at all time. We are... More

Vancouver, Canada
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very basic rooms. No shampoo, no coffee maker, no alarm clock, no hair dryer, no tissues. Has a kitchenette but you need to sign stuff out as there is nothing in the kitchenette. Would make a good long term rental if you need to cook for yourself. Room was clean, but stand up shower curtain was way too short. A... More

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Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for telling us about your experience. We are very disappointed to hear that you were unaware of the kitchenware, toiletries, and additional amenities available at the front desk. Please accept our apologies. Also, in an effort to provide our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver the items to... More

Tacoma, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014 via mobile

The room stunk. It was stained, dingy and the carpeted floors were sticky. No options when we asked for another room. Was afraid to sleep. Could hear everything in the rooms next to us. Everything. You would think it was a pay by the hour sex-hotel. Disgusting!

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Tracy - We read your comments about your stay with us. We are concerned about the room conditions you mentioned. We apologize that our level of cleanliness did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern... More

Seattle, Washington
1 review
5 of 5 stars Reviewed August 3, 2014

This is one of the cleanest and best stocked rooms I have been in, after 4 cross country trips. Ample towels and soaps and I could have had anything I want delivered to my room the the kitchenette. Impressive. It was within walking of lots of neat restaurants and there was a Subway sandwich shop at the front of the... More

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Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Wally - Thank you for writing a review of our hotel. It is so rewarding to read that you had a comfortable stay with us. We aim to provide every guest with a clean, enjoyable stay with all the comforts of home, and it sounds like we met our goal during your stay. Once more, thank you for posting your... More

Burien, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 8, 2014

Good location near places to eat. Room was clean and the staff were friendly. It was off the main street and very quiet. We would stay there again and it's 30 minutes away from the casino in Idaho....

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that you enjoyed your clean, comfortable room and that our staff provided you with friendly service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

Spokane, Washington
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 1, 2014

Poorly represented as an extended stay on their web site. Only one hard chair, small refrigerator, no place to put anything in the bathroom, 3 small drawers to use, very small area to hang clothes, needed pillowcases on the bed & the front desk person went to get them and stuck them under her armpit to bring them to the... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read that we did not meet your expectations. Please accept our apologies. Your comments were reviewed by our staff and we will continue to coach them to make sure your experience is not repeated. Our team is committed to satisfying our guests, so... More

Richmond, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 30, 2014

Too many negatives to outweigh the positives. Staff unwelcoming, few personal amenities ie shampoo, lotion etc. No bathtub just a stall shower. Having to exchange your sheets at the check in lobby is not something I expect from a hotel at $80 per night and then I got the wrong size sheets.

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for taking the time to write a review of your stay. We apologize that we did not meet your expectations at check-in and with our in-room amenities. Based on your review, we are coaching our team to ensure that this does not happen in the future. Thank you very much for providing us with your feedback. We would... More

Aurora, Colorado
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2014

My wife would be comfortable here. I 'm on the road many weeks a year a sometimes I need to provide my own room. I look for a value as well as clean and safe . This fits them both. Newer TVs would be nice. Well supplied kitchenette.

Was this review helpful? Yes
Manager_11525, Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

David - Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Salina, Kansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 16, 2014

I would never recommend this place, and will never stay here again. There was dirty torn up underwear in the parking lot, next to our "neighbor" who was hot wiring their spray painted car. We were informed there would be no housekeeping during our stay, but we were welcome to bring our towels to the office to exchange them for... More

Was this review helpful? Yes 1
Manager_11525, Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I recently received a copy of your review, and wanted to take a moment to personally respond. I apologize for the level of cleanliness in your room and am working with the staff to improve our cleaning procedures so that this issue does not affect our future guests. Please know, our housekeeping service is provided once a week for guests... More

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Additional Information about Crossland Economy Studios - Spokane - Valley

Address: 12803 E. Sprague Ave., Spokane Valley, WA 99216 (Formerly Crossland Spokane)
Phone Number:
Location: United States > Washington > Spokane Valley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Spokane - Valley 2*
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Also Known As:
Crossland Spokane Hotel Spokane Valley
Extended Stay America Spokane

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