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Crossland Economy Studios - Spokane - Valley

2.0 of 5 12803 E. Sprague Ave., Spokane Valley, WA 99216 (Formerly Crossland Spokane)
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Crossland Economy Studios - Spokane - Valley
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Crossland Economy Studios - Spokane - Valley
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62 reviews from our community

Traveler rating
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    12
    12
    17
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 4, 2014

I am allergic to pets and was placed in a room that they said was "Pet free." Told the front desk clerk there was pet hair near the head of the bed which tells me their cleaning staff is SUB par! They lady was nice and gave me a different room after having difficulty breathing in the middle of the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the helpful staff; however, we apologize that your bed was uncomfortable and that the room was not cleaned to company's standards. As this hotel’s manager, I can assure you that I will make sure that all rooms that have had pets in them are deep... More 

British Columbia
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 29, 2014

My wife and I have stayed here numerous times over the years and have always found the staff to he very helpful, and the rooms to be comfortable and nice. Very reasonably priced and convenient for us when we travel from Canada to the U.S. to help support your economy. Have stayed in more expensive hotels/motels and received much less.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

It is so rewarding to read that you had a nice and comfortable stay with us. Thank you for your kind words. It's great to hear that our staff was friendly and helpful. We are proud to have provided you with a comfortable room at a reasonable price. As this hotel's manager, I would like to thank you again for... More 

College Place, Wa
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 11, 2014

I don't understand the negative reviews this hotel has because I was really happy with how clean my room was, having good Wi-Fi (I've stayed at more expensive hotels with weaker Wi-Fi), the beds being fairly comfortable and the courteous and friendly staff, I also felt safe at this hotel and plan on going back there again next summer, it's... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the our great staff and the cleanliness of your room. I will be sure to share your kind remarks with our team. As well, it's great to hear that you felt safe during your visit with us. Thank you again for sharing your... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2014 via mobile

This place is dirty and smelly! There is bugs in the Windows and AC. During your stay u will not get any cleaning in your room so if you need towel get them at the office. Oh and take your garbage to the stairwell to another garbage where it's already full and smells like crap because the maids don't empty... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we did not provide the "home away from home" experience you deserve. Please accept my apology. I will be meeting with our staff to ensure these issues are properly addressed. Our team is committed to satisfying our guests, so we... More 

Loveland, Colorado
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 4, 2014

This is the economy level of the Extended Stay chain. It is exactly as it is billed. A low cost low frill hotel. My room was clean enough and no bugs that I saw (other reviews said their were). If budget is the main motivator, this is the place for you. Pros: Price on priceline Clean enough Kitchenette Lock works... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the clean room and kitchenette. We are pleased that we met your expectations and that you found us to be a good value. Once more, thank you for posting your review. We look forward to having you... More 

1 review
2 of 5 stars Reviewed October 3, 2014 via mobile

If it was clean no cleam toewls.tbe first room smdlled like hell had to move neitber where cleaned had to get clean towels from offiice. Was not told 100 deposit had to be paid. It wasnt tbe most pleasurable getaway

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned properly and you did not have clean linen at check in. The deposit is a new policy; however that does not dismiss the fact that you were not informed at time of reservation and I do apologize. As this hotel’s... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 23, 2014 via mobile

Disgusting. The window sill was full of some kind of dead and some alive bug that looked like baby cockroachs. I pulled the covers off my bed to find a couple live ones underneath. The whole place is filthy.

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the pests in your room is truly regrettable. We are very sorry for your experience. Please know that we take such complaints seriously. I have contacted our pest control company and we are having them treat our hotel to ensuer that your experience is... More 

Seattle, Washington
Top Contributor
74 reviews 74 reviews
71 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed September 2, 2014

They have definitely improved since I stayed here several years ago. My room was small, clean and I had no experience of dirt/filth/etc. that others have reported. Housekeeping was not thorough with cleaning as I found some abandoned food in one of the cupboards. There were some minor issues with the state of the room (one chair had a loose... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Steven - Thank you for sharing your experience with us. We are sorry to hear about the issues in your room and the garbage in the common areas; however, we are glad that you enjoyed your clean room. We will have our maintenance engineer address the issues in your room. We will also work with our housekeeping staff to ensure... More 

Montana
Contributor
18 reviews 18 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 2, 2014

I can see why there are mixed reviews about this property. It's very bare bones; room was very small and sparse but clean enough. Location was great for what we were doing in Spokane. The property looks OK and it was amazingly quiet. The ugly was the stair way and landings. They were filthy; garbage cans were overflowing and smelly,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you enjoyed your quiet room; however, we are disappointed to hear about the condition of our common areas. We will work with our housekeeping and maintenance staff to make sure our common areas are cleaned to our standards at all time. We are... More 

Vancouver, Canada
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 23, 2014

Very basic rooms. No shampoo, no coffee maker, no alarm clock, no hair dryer, no tissues. Has a kitchenette but you need to sign stuff out as there is nothing in the kitchenette. Would make a good long term rental if you need to cook for yourself. Room was clean, but stand up shower curtain was way too short. A... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for telling us about your experience. We are very disappointed to hear that you were unaware of the kitchenware, toiletries, and additional amenities available at the front desk. Please accept our apologies. Also, in an effort to provide our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver the items to... More 

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Additional Information about Crossland Economy Studios - Spokane - Valley

Address: 12803 E. Sprague Ave., Spokane Valley, WA 99216 (Formerly Crossland Spokane)
Phone Number:
Location: United States > Washington > Spokane Valley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Spokane - Valley 2*
Number of rooms: 1
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Also Known As:
Crossland Spokane Hotel Spokane Valley
Extended Stay America Spokane

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