This was our family's second stay (my third stay overall) at the HIE Spokane Valley. When we come to Spokane, we go out of our way now to book at this hotel. There is nothing that they have done that we couldn't consider fantastic.
On our first family stay, we inquired ahead of time with the hotel's GM Julie about...
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Reviewed May 24, 2010
I was recently married. Holiday Inn Express Spokane Valley was our hotel of choice. Julie and her crew came highly recommended from two business contacts. They lived up to the praise that was given them, in every regard. Julie went out of her way to help me. Her staff were wonderful to my guests. I can't say enough good things...
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WOW! Thank you so much for the amazing review! We are in the service industry and any time we can make a guest life easier, we will do what we can. Any time we can make a Brides special day easier, we will jump to do what we can! I am glad your guests were treated well, and as always,...
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we've stayed here before, and should have called ahead to reserve a room again. We didn't, though, so when we arrived, there were only "smoking" rooms left. One of the staff kindly took me to the rooms to see if they would be ok. She knew from my face that it wouldn't be pleasant, so she quickly got us other...
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Reviewed July 12, 2010
Thank you for letting us know about your experience, even though you didn't stay with us on this trip. Our staff wants to do what they can to make sure the guests are taken care of, even if that means getting you a room at another hotel!
I hope you had a great visit in Spokane and we look forward...
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Stayed here last night and it was great. Quiet location and even though hotel was nearly sold out, you couldn't hear people in the hallways or next door.
Thank you for taking the time to write a great review. I am glad you had a well rested night with us. We look forward to having you stay with us on your next visit to Spokane!
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Undoubtedly THE BEST stay ever! Can't say enough about the customer service and desire to please at the Holiday inn Spokane Valley! Clean, comfortable, attractive, quiet rooms with THE BEST free breakfast ever! Complete hot, nutritious breakfasts AND free evening eats Monday thru Wednesday - INCREDIBLE, filling and delicious! Exercise room, indoor pool - even a friendly, gentle Golden Retriever...
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Wow! Thank you so much for your amazing review! We truly appreciate your comments. Our hotel credo is "Arrive as Guests, Leave as Family" and your comment about home away from home just solidifies our passion to serve! Thank you again and we look forward to your next visit.
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My check in experience was poor. There were two people behind the counter. However, only one person was checking people in. I was third in line. The person was being instructed on how to sign up for Priority Club membership. I applaud the receptionist for taking time with a person who was interested in the program. But when you have...
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First and foremost, thank you for taking the time to write a review. Good, bad or ugly, I certainly appreciate feedback from our guests because we can't address things that aren't talked about or give kudos to those deserving! I am so sorry that you had a less than perfect stay. I would love to talk with you to get...
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As a Priority Club member, I've seen newer Holiday Inn Express's. This hotel is clean, the staff is friendly and helpful, and it allows pets. The Golden Retriever that greets you in the lobby is the best. The location is excellent and the rooms are nice. My only complaint would be the tv - no HD tv service and some...
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Thank you for taking time out to write a review. We appreciate all feedback and strive to make our guests stay enjoyable as possible. I will apologize up front about the HD programming. We had just a few rooms left that had not been upgraded due to the TV's themselves. We have since received the parts and have upgraded all...
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What a wonderful experience to actually stay in a hotel where everything was as expected and even more. It's about time!
Thank you so much for your lovely review! Our mission is to Impress Guests, and it looks like we did just that!! I will pass along the kudos to the staff.
Thank you again and safe travels
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We always stay at this hotel when we come to Spokane for downhill mountain bike races at Beacon Hill. It is relatively close to the hill and has easy access to I90. This last trip we got the parlor suite which had a very large bedrom area and a smaller "parlor" with a very basic kitchenette and fold out couch....
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Thank you so much for taking the time to write a review. We always appreciate the honest feedback we get from our guests/family. Our Mission is to Impress Guests, and it sounds like we do that with you each time you are here! Consistency is key in any business, and I am glad your visits with us have been consistent....
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My new husband and I stayed at this Holiday Inn Express and both of us truly enjoyed our stay. The hotel itself is very clean and the recent remodel really looks sharp! The staff was very cheery and helpful and the breakfast bar was great. The rooms are a great size and have everything you need.
The location, being right...
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Thank you so much for the wonderful review! I am happy to see you had a great overall stay. We are always excited about change here, and with the continuing remodel process, the rest of the hotel will soon look as sharp as the public areas. You will most certainly have to come back and stay with us after we...
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