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Gran Melia Palacio de Isora Resort & Spa

5.0 of 5 Avenida Los Oceanos s/n | Alcala, 38686 Alcala, Guia de Isora, Tenerife, Spain
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Gran Melia Palacio de Isora Resort & Spa
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Gran Melia Palacio de Isora Resort & Spa
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3,217 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is our 4th visit to this hotel the rooms are wonderful and so is most of the staff with the exception of the higher archy who think their job is to tell us where to sit and where to go especially the guy in the morning Michele who needs to tell his face he has a job - the... More 

Was this review helpful? Yes 1
Torquay, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked this hotel through Thomsons Sensatori which proved to be a big mistake. The hotel is advertised as 5 star and our expectations and my comments in this review are based on that fact. We had an excellent Thomson flight from Exeter and had booked a private transfer from the airport. We arrived at the hotel at 12.30pm to... More 

Was this review helpful? Yes 4
ESSEX
Contributor
14 reviews 14 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our first visit to Sensatori, Tenerife and we will return at the first opportunity. Hotel, food, entertainment and Sensatori team all ten out of ten. Our room was amazing and the grounds in which the hotel sit are stunning. Everything was spotlessly clean and the staff were both polite and helpful. Really do not understand recent comments regarding hard sell... More 

Was this review helpful? Yes 2
UK
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I have had our second stay at this hotel (January 2015) and enjoyed the experience again. The room was large and very clean. Food was excellent. Without exception the staff were pleasant and very helpful. There was a technical problem in the room (humming noise) - the maintenance man was there within five minutes and fixed it... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is nice, bit grubby in parts and will need a upgrade in the next 2/3 years. Our Room, again it was nice, no table and chairs though, thought that was a bit strange, Bathroom needs a good deep clean but was acceptable. Staff, seen a few comments on here about the staff being moody, I thought they were... More 

Was this review helpful? Yes 1
Cheddar, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It's a stunning hotel complex with a number of restaurants in addition to the buffet. The other restaurants you have to book so we didn't bother. We were on Full board Plus which meant we got drinks with meals - the quality of the wine they served varied greatly with the white probably being the safest. The food was great... More 

Was this review helpful? Yes 3
United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My mum, dad and I travelled to Tenerife in August last year. Firstly the plane was lovely, but if you are considering traveling via Luton airport, think again, as a member of staff, drove a luggage trolley right into our plane and we had to wait 2 hours for a replacement from Birmingham. On arrival were lead through to passport... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed in Jan 2015. The location of the hotel isn't to far from the south airport, and is easy to find once in area. On arrival we were welcomed by the bell boys and taken to the front of house. The reception is beautiful and warming. We were taken to our rooms and were shown all operations of the lights,... More 

Was this review helpful? Yes 4
Turku, Finland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We are a couple in our sixties, and chose to have our Christmas in the sun for a change. The very good service during the whole week all around the hotel really made our holiday very good. We played three rounds of golf in Costa Adeje, where we travelled by taxi. Therefore we only used the pool area facilities three... More 

Was this review helpful? Yes 6
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Riitta H, Firstly we would like to thank you for selecting Gran Meliá Palacio de Isora, as well as for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed your stay at our resort and that both our facilities and restaurants met your expectations. Furthermore we are glad... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Holidayed here in July 2013 (before the beach had been completed) The reception team were not the most welcoming which was a shame as it meant our first impression was tarnished, however once we were in our room we were pleasantly surprised as there had been many reviews saying those who booked through the Sensatori brand were put in small... More 

Was this review helpful? Yes 3
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. 007jetset, Thank you for the time you have taken to share your experience at TripAdvisor. We are glad to know that you have enjoyed your stay at our resort and your compliments on our facilities, Nemos Bar and BaliBeds are highly appreciated. However, do not hesitate that we will take into consideration each of your comments and suggestions... More 

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Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n | Alcala, 38686 Alcala, Guia de Isora, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 579
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife

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