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All 2 Alcala hotels

Gran Melia Palacio de Isora Resort & Spa

5.0 of 5 Hotel   |   Avenida Los Oceanos s/n | Alcala, 38686 Alcala, Guia de Isora, Tenerife, Spain
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79%
Ranked #1 of 2 hotels in Alcala
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
MartynStamford Stamford
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1,437 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stamford
Contributor
13 reviews 13 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent five nights at this Hotel which was part of a Thompson package.We went full board plus which included all meals and wine at the table. This hotel caters for every situation. Single people,families,couples, very young children, older children. In fact any combination you can think of. And it's all done without treading on each others toes by allotting separate... More

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Tenerife
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel exceeded our expectations.First Class service, food, rooms, atmosphere and views to die for. It was a holiday of total relaxation and being pampered 24/7. I would highly recommend the Gran Melia.

Review collected in partnership with Melia Hotels International

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London,UK
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had paid a significant sum of money to have a 2 bedroom suite at this hotel. On arrival with our 2 and 4 year old they showed us into a suite on the ground floor overlooking the oasis club. This is effectively a nightclub and the noise is excessive until 11 pm every night. We asked to be moved... More

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Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mrs. JLS24, Firstly, all of Gran Meliá Palacio de Isora’s team would like to thank you for your preference in selecting us for your recent holiday in Tenerife and for having taken some of your time to share your impressions on TripAdvisor. We are sorry to read that your experience was not as you expected, as all our staff... More

Sevenoaks, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here in the Easter holidays with our 3 children (aged, 10, 4 and 4). We had adjoining rooms with a living area inbetween them and they were brilliant. Very comfy beds although the sofa bed was not great, the matress wasn't very comfortable so I think next time we would ask for a proper put-you-up bed rather than... More

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Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Tigertomuk, Firstly, we would like to thank you for your excellent review of Gran Meliá Palacio de Isora on TripAdvisor, and for having taken some of your valuable time to share your experience. Your comments about our facilities are very much appreciated, we are delighted to know that your family had a good time in our Pirate Pool... More

Rickmansworth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here with our 3 daughters - 2 aged 14 and one 9 year old. Lots to do for 9 year old but less for 14 year old. Lovely hotel with good food. Rooms were excellent and wifi was free and available everywhere. We had a 2 bed suite which was lovely - although sofa bed in lounge area... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Wilko4, We would like to express our gratitude, on behalf of the whole team of Gran Meliá Palacio de Isora, for choosing us for your recent holiday in Tenerife and for taking the time to share your positive feedback on TripAdvisor. We are glad that your family enjoyed a lovely holiday, as it is due to the effort... More

Leighton Buzzard, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 5 days with my daughter and really enjoyed it, never felt busy, loads of loungers, good service, huge pool that was not too salty and was good fun. Went to spa for water experience that was well worth doing. Food was pretty good, enough choice for most, we pre-booked restaurants a few days before we went so... More

Was this review helpful? Yes 1
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Spawns, Thank you for your nice review of Gran Meliá Palacio de Isora in TripAdvisor and for having chosen us to spend you last holiday in Tenerife. We are really glad to read that both your daughter and you liked our resort, as we work every day to achieve our goal - the total satisfaction of our guests.... More

Roeselare, Belgium
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

The hotel on its own is very nice, rooms are clean... We had booked online through Melia, Half Board, but after 1 night, we decided to change to only breakfast because the food was not what we expected for a 5 star hotel. Reception said the change was done, but no acknowledgement was given on paper. (It had to come... More

Review collected in partnership with Melia Hotels International

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Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Decabooter E., Firstly, all of Gran Meliá Palacio de Isora’s team would like to thank you for choosing us for your last holiday in Tenerife and for having taken some of your valuable time to share your impressions in TripAdvisor. We regret that we were not able to meet your expectations regarding our gastronomic offer and that there... More

London
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked ocean front rooms for my wife, 2 kids and ageing parents in law. The hotel were more than accommodating in assigning 1st floor rooms so that travel to/from the pool area was as easy as possible. The resort is truly palatial - Melia clearly did not spare any expense to make this property look and feel absolutely top... More

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Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Stu26beech, First of all, we would like to thank you for giving us the esteemed opportunity of serving you during your stay in Tenerife and for sharing your impressions on Tripadvisor. The entire Gran Meliá Palacio de Isora’s team is really concerned about your comments about our staff. Do not hesitate that your comments will be forwarded to... More

Bembridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

very good hotel almost unable to fault used all the facilities brilliant. Shows excellent in a proper theatre visiting acts also of a standard above what we have had in other hotels on Tenerife. Spa was awesome bit daunted by paying 30 eu for a swim once in it was 90 mins of pure bliss felt like we were in... More

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Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Peter H., Thank you very much for your nice review of Gran Meliá Palacio de Isora in TripAdvisor and for having chosen us to spend your last holiday in Tenerife. We appreciate each of your kind comments about our entertainment staff and activities, as we create our sports program for all of our guests to find their perfect... More

Warwick, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having just spent 4 days in this hotel at Red Level it has spoilt us for anything else ! We have travelled quite extensively over the years & this has spoilt us for anywhere else. The whole team could not have been more friendly or efficient especially the wonderful Alex. We needed a short relaxing break & this delivered on... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Pablo Q, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. BoolaWarwickshire, We would like to thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your last holiday and for sharing your impressions about your stay. All the Red Level team is delighted to know that you have had a lovely stay with us and that you have enjoyed our butler service,... More

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Additional Information about Gran Melia Palacio de Isora Resort & Spa

Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Hotel
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Address: Avenida Los Oceanos s/n | Alcala, 38686 Alcala, Guia de Isora, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Alcala
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Official Description (provided by the hotel):
With its privileged Oceanfront location, offering spectacular views of the island La Gomera and Mount Teide, the Gran Melia Palacio de Isora Resort is perfectly integrated in the South west coast of Tenerife. This stunning Design hotel is situated in the fishing village Alcala, a beautiful unspoiled area at five minutes driving distance from the amazing Los Gigantes cliffs. It offers an attractive and inspiring proposal to experience new sensations and to live magic moments. ... more   less 
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