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All 2 Surbiton hotels

Holiday Inn London-Kingston South

4.0 of 5 Hotel   |   Kingston Tower Portsmouth Road, Surbiton KT6 5QQ, England
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Ranked #1 of 2 hotels in Surbiton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
kirst-fran
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293 people have reviewed this hotel

Traveler rating
    100
    117
    44
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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Booked the hotel through chessington, very pleased with the location and the hotel overall. The only downside was that the parking to the rear was for hotel customers, but found it hard at times to get a parking space due to a local range rover company using the spaces that were ment to be for paying hotel customers.

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Kirst-Fran, Thank you for your lovely review on Tripadvisor and I am delighted to learn that the location was convenient and that over all you enjoyed your stay. The Team looks forward in welcoming you and your family back to your London home. Kind Regards Gagan Sharma General Manager More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Very polite, friendly staff - particularly in the restaurant. The hotel is situated in a lovely location - right opposite the river - shame about the main road. We had a standard room which was quite small with no fridge The bed had a hole in it - with all the wadding coming out and the bedding was very tired... More

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Juliet F, Thank you for your kind comments recognising our friendly team and I am pleased to learn that you enjoyed the location of the Hotel. We have taken a note of your feedback regarding the bedding and I am sorry that your request was not met in timely fashion. I would like to Thank you for your custom... More

Birmingham,
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked standard room. It was on the first floor with a view of a brick wall but we were hardly in the room for long so it didn't matter. Both bedroom and bathroom were clean, had a good nights sleep with no noise. Didn't have breakfast. Would stay again if in the area. The location is good, overlooking the Thames... More

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Norris Birmingham, Thank you for your gracious comments after your recent stay at Holiday Inn, London Kingston South. I am very pleased to see that our services came up to your expectations. Please do sample our scrumptious breakfast offerings on your next visit, which will encourage you to try our other culinary delights during the day too. I would... More

Paris, France
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here a few times. The staff are very friendly, rooms immaculate and everywhere throughout the hotel is spotless. Restaurant is excellent although a little small with excellent menu. Seating is very comfortable and again, waiters and waitresses are very friendly and attentive. This hotel is only a couple of years old so everything still feels new. One... More

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Mark b, Thank you for your cordial comments on Tripadvisor after your recent stay at The Holiday Inn, London Kingston South. I am pleased to see that you enjoyed the location by the river and near the vibrant high street. The Team joins me together in Thanking you for your custom and we look forward in getting another opportunity... More

Abu Dhabi, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a wedding being held locally. On check-in we were informed that we were "guest of the day" and received an upgrade to an executive suite. The room was lovely with a river view and outside decking area. The room was spacious and clean, however, the mirrors everywhere, whilst pretty, are very disorientating and we nearly walked... More

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear burgerdenc, A sincere Thank you for your feedback post your recent stay. I am delighted to learn that you enjoyed your visit and that you appreciated your room overlooking the River. We have noted your feedback with regards to the room design and also about your departure experience, which I am most apologetic about. We have taken the corrective... More

Portsmouth, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked in here with Chessington Holidays as a family group (1x double, 2x triple rooms). Very pleased with the super quick check in, all the staff were lovely on the front desk and in the restaurant. The rooms were also brilliant, very spacious and sparkling clean! The beds were really comfy, no disturbed sleep! There was so much choice... More

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Amy S, Thank you for choosing to stay at the Holiday inn, London Kingston South and Thank you for endorsing the hotel post your first hand experience. I am delighted to learn that we came up to your expectations and that we were able to make your stay memorable. My Team and I would like to Thank you once... More

Galway
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a wedding, 30 degrees heat and aircon broken in a lot of rooms, with kids no sleep. The staff especially the bar/foodservice staff were welcoming & plentiful but mostly useless, two staff did stand out Daniella and the Greek guy (with no badge).

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Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear PazBan, Greetings from the Holiday Inn, London Kingston South and Thank you for your feedback post your stay. It is great to see that London weather has held the sunshine for so many days however, I am sorry that the Air-conditioning in your room was not effective enough during this warm weather. We indeed faced a technical challenge while... More

Taunton, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There are lots of good things about the hotel. The room and bathroom were very clean, as were all the areas in the hotel we went in. There was everything in the room we would need for the night. The biggest plus point was the breakfast which was good quality, plentiful and a great choice. Fantastic choice for vegetarians! I... More

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear N L, A Sincere Thank you for your comments and I am delighted to hear that you enjoyed the breakfast and found the menu extensive. Thank you for your feedback with regards to the room size, I am sorry we were unable to allocate a Suite or a larger executive room to you as we try our best to... More

Colchester
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel four years ago on the night of my daughters wedding and were making a return visit to the area to celebrate a 65th birthday. First of all I have to say that the rooms are very comfortable and clean, although the corriders and the rooms are a little on the dark side. Staff and management... More

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear JTOWN60, Thank you for your extensive feedback about your recent experience at the Holiday Inn London Kingston South. I was delighted to read your comments about the comfort of the room and that overall you did enjoy your stay. Please accept our apologies for letting you down on service aspect of your stay. I would urge you to deem... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

As you gathered from the above caption I stayed here for a civil wedding. Hotel itself is a lovely nice room airy and large with a great bed and bathroom. Reception were civil but not over welcoming. Food for the wedding was basic. We had chicken wrapped in bacon and everyone seemed ok. The married couple were stressed throughout the... More

Was this review helpful? Yes 2
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Mula6, Thank you for your feedback, which I read with great disappointment. On behalf of the entire team, I would like to apologise for your most regrettable experience on your special day. The Holiday Inn, London Kingston South takes pride in its services and I assure you that my team is highly disheartened to read that we were not... More

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Additional Information about Holiday Inn London-Kingston South

Address: Kingston Tower Portsmouth Road, Surbiton KT6 5QQ, England
Phone Number:
Location: United Kingdom > England > Surrey > Surbiton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London-Kingston South 4*
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Also Known As:
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to Holiday Inn London Kingston South, a contemporary and stylish hotel for Kingston, perfect for guests staying for work or pleasure, within easy reach of central London, the M25, A3, M3 and Heathrow airport. Overlooking the River Thames, one mile from Surbiton station this Holiday Inn Kingston hotel is the perfect base for many major events including Hampton Court Music Festival, The Derby at Epsom, Wimbledon Tennis Championships, Hampton Court Flower Show and Twickenham Rugby. For a great family get away Chessington World of Adventures is close by and Kids stay and eat free at the Holiday Inn London Kingston South. Seven function rooms seating between 10 and 250 delegates make the Holiday Inn Kingston South hotel ideal for conferences, corporate events, social gatherings and weddings. Each room perfectly suited for all your needs with air-conditioning and wi-fi to ensure your event is a success. For a great night s sleep each one of this Kingston hotel s bedrooms includes a pillow menu with choice of five different pillows for your extra comfort. Air conditioning, the latest flat screen TV s, free high speed internet access. Other facilities include accessible accommodation, business support, Restaurant, 24hour in-room dining, No.8 Bar & Lounge, on-site parking and fitness suite. ... more   less 
Number of rooms
116

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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