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All 2 Surbiton hotels

Holiday Inn London-Kingston South

4.0 of 5 Hotel   |   Kingston Tower Portsmouth Road, Surbiton KT6 5QQ, England
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Holiday Inn London-Kingston South
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74%
Ranked #1 of 2 Hotels in Surbiton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
johnzbath Bath, United Kingdom
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307 reviews from our community

Traveler rating
    106
    122
    45
    21
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Bath, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed there in September as we were visiting my daughter. Clean, efficient and modern looking (although the staff said it has been going 6 years it looks much newer) Good breakfast and great value for money especially if you get an Internet deal

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear johnzbath, There is no better reward than receiving wonderful comments from our patrons. Thank You for taking a note of clean, modern and efficient rooms, yes we are going to complete our 6 years very soon but Thanks to our Team, who have maintained the Hotel to the best standards. The Hotel Team joins me in Thanking You for... More

London, England, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Seems more or less brand new. Opp river in a nice river side location. Bus stop outside into Kingston which has some nice eateries although rather shabby in places. WiFi fast free and stable which of course is the most important thing

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear BarryM157, Thank you for your gracious comments and I am thrilled to see that the convenient location of the hotel suited your needs. You are absolutely right in saying that the Royal Borough of Kingston Upon Thames has some great restaurants to offer but I would also encourage you to sample our carefully crafted menu on your next visit... More

Liverpool
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently went for a 2 day break to this hotel, it was excellent the bedrooms are very comfortable, the staff were very attentive and very smart. I used the room service and I had a very delightful meal with desert and a pot of tea ( a very reasonable £20.25). Breakfast was buffet style with all... More

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Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear GrandadLiverpool, I would like to take this opportunity in Thanking You for your kind feedback post your stay at The Holiday Inn, London Kingston South. I am delighted to learn that you enjoyed the facilities and that our Team was able to exceed your expectation. I will certainly, share your gracious comments with the members of the Team. We... More

Zurich, Switzerland
Top Contributor
74 reviews 74 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very up to date and stylish with a very contemporary design to the rooms and I will opt for it again without a doubt. Checkout is 11am where most Holiday Inns are midday so that is not ideal. Also if you need mobile broadband or good cellphone coverage make sure you ask for a room that is... More

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Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear John T, A sincere Thank You for your custom and for taking the time to write a delightful review post your stay. I am particularly very pleased to learn that our services came up to your expectations and that the Team was able to delight you. There are many great restaurants and Pubs in the vibrant vicinity and of... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at the hotel with my husband , greeted by polite, professional staff, Mr.Ali in particular at reception, very well mannered , room had nice view, food was good and the bar was very relaxing. Will definitely visit again.

Was this review helpful? Yes 2
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Fatiha12345, Thank you for choosing to stay at Holiday Inn, London Kingston South. I much appreciate your gracious comments and feedback. I will certainly pass on your gratitude to Ali and I am delighted to see that the Team exceeded your expectations on all fronts. I would like to take this opportunity in thanking you again and we look... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

No extras or anything special here. Considering the price, it'd be nice to a more special experience. Instead we got an indifferent receptionist, flat diet cokes, £5 bottles of water and no sense of being a valued customer.

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Valtans, Thank you for your feedback post your recent stay at the Holiday Inn, London Kingston South. I am sorry to hear that we did not come up to your expectations. We have noted your feedback and can assure you that corrective steps will be taken in the areas highlighted. We value all our guests and I am disappointed... More

London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel a couple of months ago. The room was very clean and the hotel is quite new. The member of staff that checked us in was very polite and friendly. The mini bar was also free. The car park is a little bit of a walk down and i got caught in the rain. But overall great... More

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Sallyann, Thank you for your positive comments on Tripadvisor, we sincerely appreciate your time & effort in sharing your experience. I am thrilled to learn that you enjoyed your stay and that the Team also exceeded your expectations. Thank you for highlighting the convenient location, which is just ideal to be out of the city in front of mesmerising... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff made this hotel! On arrival Alex went above and beyond the call of duty to assist with a parking issue and I could not of asked for more. Apparently he is a trainee, but portrayed levels of help that gave the impression he had years of customer service. Nazif, at the bar was more than helpful too. I... More

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Festidious, I cannot Thank you enough for your kind words post your recent stay at the Holiday Inn, London Kingston South. I am particularly thrilled to learn that our Team succeeded in exceeding your expectations that we strive for. I will share your delightful comments with the Team, who we are extremely proud of. I am also very pleased... More

Contributor
19 reviews 19 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights and was very comfortable. Everything is well run, well organised and clean. The shower is good enough to wake you up in the morning. The staff are helpful and friendly. A good breakfast selection too. Good all round this one

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear SimmokJ, A sincere Thank You for your pleasant feedback after experiencing the hotel offerings on fist hand basis. I am very pleased to see that you enjoyed the breakfast and we would invite you to sample our lunch and dinner menus too. I particularly would encourage you to taste our Indian Cuisine Delhvi Cuisine served on Friday nights and... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Lovely hotel don't get me wrong and a good location on the river but felt like a second class citizen and noone was bothered about serving. It got better later on but at first it was very unattentive. For what we paid the room was small but pretty good and the food was fine. Had dinner in the bar due... More

Was this review helpful? Yes 2
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Mr. Duncon O, Please allow me to apologise for your experience. We have noted your points and will ensure that corrective steps are taken. I would like to take the liberty of contacting you and to be able to speak with you in person. Thank You for your feedback. Yours Sincerely, Gagan Sharma General Manager More

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Additional Information about Holiday Inn London-Kingston South

Address: Kingston Tower Portsmouth Road, Surbiton KT6 5QQ, England
Phone Number:
Location: United Kingdom > England > Surrey > Surbiton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London-Kingston South 4*
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Also Known As:
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey

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