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Holiday Inn London-Kingston South

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Kingston Tower Portsmouth Road, Surbiton KT6 5QQ, England
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Holiday Inn London-Kingston South
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Holiday Inn London-Kingston South
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396 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wakefield, United Kingdom
Level Contributor
125 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed today NEW

So it's Holiday Inn so you should know what you are getting. Doesn't disappoint. Reception courteous, (but needed to check room ready- at 2100h???) Room clean and well equipped. Bathroom compact but very nice. Location overlooking Thames although not picturesque is good. Quite close to Hampton Court Palace. One gripe: asked reception for a cab, we should have specified metered... More 

Was this review helpful? Yes
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here as part of a large group for a family wedding. Nearly half the rooms were booked by family members of the bride and groom. I stayed in a standard room which was very clean, modern in design and comfortable. The room was air conditioned and had a bath and over bath shower. Although it was very busy over... More 

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Alwyn H, Thank you for your gracious comments towards the Holiday Inn, London Kingston South. I am thrilled to learn that your thoroughly enjoyed your recent stay with us and that we were able to surpass your expectations. The hotel does enjoy beautiful surroundings with a view of River Thames, great positioning for outdoor activities including a trip to... More 

Merseyside, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Hi Stayed here 2 nights to primarily see the Jools Holland show at Hampton Court Palace & to visit London. We were booked into room 224, on the hotels right end elevation. On the Saturday morning from 05.30 the noise from the car park was beyond belief - the refuse collector arrived to remove the weeks bar bottle trash! Our... More 

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Philip C, It is disappointing to learn that we were unable to provide a satisfactory experience on your recent visit with us. Please allow me to contact you via separate email and meanwhile, please accept our apologies for the let down. I sincerely hope you will give us another chance to serve you better. With kindest regards from your... More 

Littlehampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Decided to stay here, as its a great hotel for Kingston and to get the river boat to Hampton court for daughters birthday. On arrival staff were brilliant, happy and polite, very impressed. Room was clean,comfy and we received an upgrade for the second room. huge bed, free mini bar and discount on meals!! of course my husband gave that... More 

Was this review helpful? Yes 2
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Karen C, Thank you very much for sharing your highlights as well as observations of your recent stay with us. We are delighted to receive your positive endorsement and we are proud of our Team who works relentlessly to make our guest’s stay pleasant. We eagerly look forward to welcoming you back soon. Kind Regards Gagan Sharma General Manager More 

Dingwall, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What fantastic staff, made feel very welcome by the reception staff. Bar staff looked after our group Very well. We didn't eat in hotel other than breakfast, but the breakfast was very good. Rooms have a modern decor. Very comfy bed. Room was clean and smelled very fresh. Would not hesitate to recommend this hotel. Short distance from Sandown park... More 

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Deaqr Fbnicol, Thank You for your affable feedback and it is a great pleasure to learn of your delight and that you enjoyed the hotel facilities and its convenient location to some of the best tourist spots in the area. The Team will be delighted to welcoming you back and make Holiday Inn, London Kingston South your first home in... More 

Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here with business and on the face of it one of the much nicer Holiday Inns out there with the rooms looking and feeling more like a premium brand hotel. What was good? The room service food was lovely, I ordered the Butter Chicken from the normal restaurant menu and it was lovely Reception staff warm and welcoming Upgrade... More 

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Fluffymallows, Thank you for your custom towards Holiday Inn, London Kingston South. I am grateful for your feedback and would like to apologise for the shortcomings in our service. These issues will certainly be dealt with and looked into in order to provide the best service that we aspire for. Thank you for highlighting the positives and I sincerely... More 

Medway, England, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for an event, the venue itself is very nice and the rooms are lovely. Drinks at the bar were pretty pricey but nice surroundings. We had some room service sandwiches at the end of the night and I was horrified they put the vegetarian one on the same plate (touching!) as the meat one!!

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Claire B, Thank you very much for sharing your highlights as well as observations of your recent stays with us. We are disheartened to receive such an endorsement and apologise for letting you down. I have taken note of your In Room Dining experience and am sorry that we were unable to deliver on our service promise and your... More 

Kent, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

6 of us stayed as part of a package with Chessington holidays and it was really lovely. The rooms were clean, the staff friendly and the breakfast very tasty. We would have liked to stroll along the river but it was fenced of with railings as far as we could see so not sure how you would access it. The... More 

Was this review helpful? Yes
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Chineselantern2014, Thank you for choosing to stay with us at the Holiday Inn, London Kingston South. I am glad to see that you enjoyed your recent stay. I am sorry that you were not able to enjoy the walk by the River. Our guests can enjoy a great walk or a run by the Thames River at the Queen’s... More 

Norwich, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice surprise to be guest of the day and get a spacious executive room overlooking the Thames with freebies and food discount. Our daughter and husband's room was much smaller and very dark. The restaurant catered well for our needs with 7 adults, 2 children eating and a baby and pushchair. The staff were friendly and helpful and food good.... More 

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear Sue2250, Thank you for your cordial remarks post your recent stay at the Holiday Inn, London Kingston South. I am extremely happy to see that you and your family were well looked after, while the location and decor of the hotel is fantastic, we take pride based on our service and human touch. My Team joins me in Thanking... More 

Southampton
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed in this generally excellent hotel again last night and pre-booked a taxi to take me to train station in the am (with luggage). Premier Cars didn't show so I will be sending a bill to one or both companies to compensate for my missed meeting. Taxis at this hotel always a shambles due presumably to poor availability of reliable... More 

Was this review helpful? Yes 1
Gagan S, General Manager at Holiday Inn London-Kingston South, responded to this review

Dear JoGSouthampton, As our valued patron I am very sorry to read of your displeasure with the Taxi services and I can assure you that corrective steps will be taken in order to get the services right with our partner suppliers. May we take the liberty to contact you in a separate email and in the hope of getting a... More 

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