I was in Hacienda Santa Rosa for five days around Christmas 2011. It was overall an incredible experience. The Hacienda is beautiful and from the moment you step in you have stepped into an old world of too often forgotten elegance. The service is attentive and friendly and the staff did their best to accommodate our food requests (my husband... More

We had a nice experience at Hacienda Santa Rosa but it wasn't nearly as nice a hotel as some of the other Starwood Haciendas in the area that I have visited. We were there to relax, which in our opinion included lazing in hammocks and enjoying some good regional food. Pros: -Well appointed rooms -Beautiful tub -Flowers all over Comfortable... More

Outstanding as to setting, accommodation, service, food perhaps a bit less so, overall, the Luxury Collection Haciendas (Sheraton) can but be recommended. More

We stayed there two nights in spring this year. We loved it - it was just perfect. Beautiful Hacienda with everything one can dream of. Very good restaurant; we recommend to book the romane package for couples - the dinner in the garden is an unforgettable event. This Hacienda is ideal to start a Honeymoon trip in Yucatan or for... More

This is an absolutely beautiful hacienda, incredibly restored, that stands out like Disney World in the impoverished village of Santa Rosa. The hacienda is aesthetically very beautiful. It's extremely quiet (aside from barking dogs and loud music just past the gates), and relaxing. This has wonderful potential to be a true 4 or 5 star establishment but there should probably... More

I was staying there and when they asked me permission to make the room for the night, they enter and rob me 900 dollars. I talked o the manager but no one new anything. They gave me back 200 Mexicans. The room price which is already very expensive doesn't include breakfast and the charge anything you want to eat or... More

We stayed at the Hacienda Santa Rosa for two nights in mid-February. The experience was definitely memorable but it's not for everyone. Santa Rosa is a 4-hour drive from Cancun, but it's not too hard to find.  You can spend a whole day getting there if you plan to stop at Chiten-Itza on the way. We took the cuota (toll... More

This is one of the best if not the best hotel I have ever stayed at. The level of service is top notch. The only time they say no is when they say no problem. Also great staff like Edgar who gives great ideas of the local areas and what to do. Finally this is a place to relax and... More

My new husband and I spent two nights in Hacienda Santa Rosa on our honeymoon road trip through the Yucatan in November 2010, and the experience was definitely a highlight of our trip. I say experience because the hacienda is much more than just a hotel, it was a whole experience of the location, the hotel and grounds, the staff,... More