We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hacienda San Jose, a Luxury Collection Hotel

Certificate of Excellence
Hotel website
Hotel deals
Km 30 Carretera Tixkokob-Tekanto, Tixkokob 97470, Mexico
Special Offer
Best Rate Guaranteed
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hacienda San Jose, a Luxury Collection Hotel
Professional photos View all
Browse nearby
Hacienda San Jose, a Luxury Collection Hotel
Review This Hotel

179 reviews from our community

Traveler rating
    144
    22
    4
    7
    2
See reviews for
34
106
2
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (179)
  • Mar-May only
    (45)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (58)
All months
Chicago, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying at Hacienda San Jose should be a once-in-a-lifetime experience, but I loved it so much when I first visited in 2012 that I returned this month! Everything about the experience is spectacular. The grounds are lush, tropical, and incredibly beautiful. The hacienda offers a great (and complimentary) bird-watching program each morning and it's a good way to explore the... More 

Was this review helpful? Yes 3
Arturo P, Director de Relaciones con Clientes at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Dear HoyaRowing, First I would like to thank you in the name of all The Haciendas family for chosing us as your hosts during your time in the Yucatán! We are very pleased for your return to Hacienda San Jose and had have a great experience as the first one, which lure you to visit your family in the Yucatán.... More 

Sun City West, Arizona
Top Contributor
515 reviews 515 reviews
69 hotel reviews
291 helpful votes 291 helpful votes
5 of 5 stars Reviewed February 11, 2015

We recently stayed two nights at the San Jose, plus two nights at their sister Hacienda, Uayamon. We drove a rental car from Cancun (no problems; good highways). San Jose is outside the city of Merida, about four hours from the Cancun airport. Just be sure to have a very good map and don't arrive after dark - there are... More 

Was this review helpful? Yes
Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Good afternoon Soulefulltraveler, Reading your comments, Im sure the staff at Hacienda San Jose and Hacienda Uayamon will feel empower by your kind comments. It is a pleasure to serve you and to have fulfill your expectations giving you a wonderfull experience. In case you do visit us again in the future, please, dont heasitate reaching us so we can... More 

Providence, Rhode Island
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 30, 2015

Our family (the 2 parents and 2 kids (3 and 6 yo)) spent at least 3 nights in 3 of the Yucatan Starwood Haciendas during the 2014 Christmas holidays. The first part of this review will be common to the 3 Haciendas; the second part is specific to each. These hotels are clearly not for all-inclusive lovers, it is the... More 

Was this review helpful? Yes 2
Charlotte, North Carolina
Contributor
20 reviews 20 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 21, 2015

I recently stayed at this property for one night and it was a lovely experience. We stayed in the Master Suite which was WONDERFUL! The bed was heavenly...lovely sitting room, huge and luxurious bath, large private terrace overlooking the master suite garden and a private pool for use only by guests of the master suite. The private terrace had two... More 

Was this review helpful? Yes
Daniel F, Director de Relaciones con Clientes at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Yucatán Julie124!! Thank you so much for the time you take to share with us your experience in Hacienda San José and also thanks for your preference to Starwood and the Haciendas! We are very pleased you had a lovely stay in our property and we are going to be more than glad to host you again in... More 

Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 13, 2015

We were very much looking forward to our stay in the 'jungle'. However, things did not start well. The third bed for our daughter, was not in the room, on arrival ( and we arrived in the evening). The door to the outside bath was fixed shut and was not to be opened due to the rotten wood of the... More 

Was this review helpful? Yes 1
Saint Germain en Laye, France
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 7, 2015

On a tour of Yucatan with our daughter we were looking forward to two days relaxing days (29 and 30/12 2014) in a hotel in a traditional Hacienda. However we were extremely disappointed and decided to leave after the first night. And then we were angry because the hacienda insisted in making us pay for the second night, despite having... More 

Was this review helpful? Yes
Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Hacienda San José Mr. CarlosG Thank you so much for choosing us to stay during your last stay and also I'm very greatful for the time you took to give us your feedback about your experience in the property. The comments of our guests are always taken in consideration and are aware to help us to improve our... More 

UK
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is a small 16 room hotel, once part of a large hacienda in a sisal plantation. The rooms are generously proportioned, with tall ceilings and plenty of fans - much needed for the heat (there is a/c also, but we prefer fans). You have to realise that the hotel is some way away from the nearest city Meridia (1... More 

Was this review helpful? Yes
Daniel F, Director de Relaciones con Clientes at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Yucatán TravelMeisterUk Thank you so much for your preference in Hacienda San José and for the time to share with us your feedback! Last Monday I shared with my executive team, including the Chef of the 5 haciendas, our Food & Beverage Manager and the Human Resources Manager about the lack of training you are telling us and... More 

ehingen
Top Contributor
175 reviews 175 reviews
50 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed December 20, 2014

this not so big hacienda was the best of all the 6 haciendas of the luxury collection we stayed. excellent staff, wonderful suite and good food ( the fact, that all the haciendas offer the identical menue should be changed!! if you stay at this very romantic place it is not important that there is no dvd-player in the room... More 

Was this review helpful? Yes
Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from San José 13hawaii!! Thank you so much for your comments in Hacienda San José too and for your preference in our properties!! We are going to be more than glad to host you again very soon at any of our haciendas in Yucatán and Campeche!! About the menu for our 5 properties, thank you so much for that... More 

Miami, Florida
2 reviews
5 of 5 stars Reviewed December 5, 2014

Just came back from a wonderful 5 day visit to the hotel. The staff were outstanding, friendly and very accommodating. We had a special need and they came through, not easy in "the woods". Loved the Mayan style casita(very romantic) and visiting Chichen Itza and nearby colonial towns

Was this review helpful? Yes
Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

EvaR. Thanks for choosing us to spend your vacation with us and for the time you took to share with us your experience in Hacienda San José!! It's great to read about the romance in the Woods you had in our property and we really expect to host you again soon in Hacienda San José or any of our sisters'... More 

reb6234
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 2, 2014 via mobile

Yes, the rooms are nice and the gardens are nice. However , for these prices I would expect the pool the be heated (it's freezing!!) wifi working in every room, a DVD player in every room (or at least an in room cable system to watch movies instead of relying on the mostly Spanish language television stations and cnn), some... More 

Was this review helpful? Yes
Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Yucatán Reb6234! First of all Happy New Year!! hope you start this new year with a lot of energy and love with all your family and friends!! Thank you so much for your preference to Hacienda San José and for Starwood! it is always a pleasure to received the feedback of our guests, always help us to improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

198 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (188)
Viewed
Room/suite (46)
Viewed
Dining (19)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (25)
Viewed
View from room (4)
Viewed
Hotel & grounds (24)
Viewed
Bathroom (5)
Viewed
Family/play areas (1)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question