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Hacienda San Jose, a Luxury Collection Hotel

5.0 of 5 Km 30 Carretera Tixkokob-Tekanto, Tixkokob 97470, Mexico
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Certificate of Excellence 2014
Hacienda San Jose, a Luxury Collection Hotel
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Hacienda San Jose, a Luxury Collection Hotel
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178 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sun City West, Arizona
Top Contributor
514 reviews 514 reviews
69 hotel reviews
284 helpful votes 284 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed two nights at the San Jose, plus two nights at their sister Hacienda, Uayamon. We drove a rental car from Cancun (no problems; good highways). San Jose is outside the city of Merida, about four hours from the Cancun airport. Just be sure to have a very good map and don't arrive after dark - there are... More 

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Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Good afternoon Soulefulltraveler, Reading your comments, Im sure the staff at Hacienda San Jose and Hacienda Uayamon will feel empower by your kind comments. It is a pleasure to serve you and to have fulfill your expectations giving you a wonderfull experience. In case you do visit us again in the future, please, dont heasitate reaching us so we can... More 

Providence, Rhode Island
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Our family (the 2 parents and 2 kids (3 and 6 yo)) spent at least 3 nights in 3 of the Yucatan Starwood Haciendas during the 2014 Christmas holidays. The first part of this review will be common to the 3 Haciendas; the second part is specific to each. These hotels are clearly not for all-inclusive lovers, it is the... More 

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Charlotte, North Carolina
Contributor
20 reviews 20 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 21, 2015

I recently stayed at this property for one night and it was a lovely experience. We stayed in the Master Suite which was WONDERFUL! The bed was heavenly...lovely sitting room, huge and luxurious bath, large private terrace overlooking the master suite garden and a private pool for use only by guests of the master suite. The private terrace had two... More 

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Daniel F, Director de Relaciones con Clientes at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Yucatán Julie124!! Thank you so much for the time you take to share with us your experience in Hacienda San José and also thanks for your preference to Starwood and the Haciendas! We are very pleased you had a lovely stay in our property and we are going to be more than glad to host you again in... More 

Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2015

We were very much looking forward to our stay in the 'jungle'. However, things did not start well. The third bed for our daughter, was not in the room, on arrival ( and we arrived in the evening). The door to the outside bath was fixed shut and was not to be opened due to the rotten wood of the... More 

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Saint Germain en Laye, France
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 7, 2015

On a tour of Yucatan with our daughter we were looking forward to two days relaxing days (29 and 30/12 2014) in a hotel in a traditional Hacienda. However we were extremely disappointed and decided to leave after the first night. And then we were angry because the hacienda insisted in making us pay for the second night, despite having... More 

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Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Hacienda San José Mr. CarlosG Thank you so much for choosing us to stay during your last stay and also I'm very greatful for the time you took to give us your feedback about your experience in the property. The comments of our guests are always taken in consideration and are aware to help us to improve our... More 

UK
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is a small 16 room hotel, once part of a large hacienda in a sisal plantation. The rooms are generously proportioned, with tall ceilings and plenty of fans - much needed for the heat (there is a/c also, but we prefer fans). You have to realise that the hotel is some way away from the nearest city Meridia (1... More 

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Daniel F, Director de Relaciones con Clientes at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Yucatán TravelMeisterUk Thank you so much for your preference in Hacienda San José and for the time to share with us your feedback! Last Monday I shared with my executive team, including the Chef of the 5 haciendas, our Food & Beverage Manager and the Human Resources Manager about the lack of training you are telling us and... More 

ehingen
Top Contributor
174 reviews 174 reviews
50 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed December 20, 2014

this not so big hacienda was the best of all the 6 haciendas of the luxury collection we stayed. excellent staff, wonderful suite and good food ( the fact, that all the haciendas offer the identical menue should be changed!! if you stay at this very romantic place it is not important that there is no dvd-player in the room... More 

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Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from San José 13hawaii!! Thank you so much for your comments in Hacienda San José too and for your preference in our properties!! We are going to be more than glad to host you again very soon at any of our haciendas in Yucatán and Campeche!! About the menu for our 5 properties, thank you so much for that... More 

Miami, Florida
2 reviews
5 of 5 stars Reviewed December 5, 2014

Just came back from a wonderful 5 day visit to the hotel. The staff were outstanding, friendly and very accommodating. We had a special need and they came through, not easy in "the woods". Loved the Mayan style casita(very romantic) and visiting Chichen Itza and nearby colonial towns

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Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

EvaR. Thanks for choosing us to spend your vacation with us and for the time you took to share with us your experience in Hacienda San José!! It's great to read about the romance in the Woods you had in our property and we really expect to host you again soon in Hacienda San José or any of our sisters'... More 

reb6234
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 2, 2014

Yes, the rooms are nice and the gardens are nice. However , for these prices I would expect the pool the be heated (it's freezing!!) wifi working in every room, a DVD player in every room (or at least an in room cable system to watch movies instead of relying on the mostly Spanish language television stations and cnn), some... More 

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Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Yucatán Reb6234! First of all Happy New Year!! hope you start this new year with a lot of energy and love with all your family and friends!! Thank you so much for your preference to Hacienda San José and for Starwood! it is always a pleasure to received the feedback of our guests, always help us to improve... More 

Cancun, Mexico
Top Contributor
137 reviews 137 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 21, 2014

Just an incredible experience at Hacienda San Jose Although, it is a challenging road and getting there, it is all about the experience. Plan early if you are driving, so yoiu enoy the near-by towns on your way to the hotel, and do not feel like you are lost. WHen you get there, it is totalluy worth it, it is... More 

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Daniel F, Guest Relations Manager at Hacienda San Jose, a Luxury Collection Hotel, responded to this review

Greetings from Yucatán fbezamon!! As you said it's all about the experience and we are glad you chose us to live that experience with us! Thank you so much for share your comments about your vacation in Hacienda San José! We really hope we can host you again soon or any of our properties around Yucatán and Campeche each one... More 

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Additional Information about Hacienda San Jose, a Luxury Collection Hotel

Address: Km 30 Carretera Tixkokob-Tekanto, Tixkokob 97470, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Tixkokob
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda San Jose, a Luxury Collection Hotel 5*
Number of rooms: 15
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Also Known As:
Hacienda San Jose, a Luxury Collection Hotel Yucatan, Mexico - Tixkokob

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