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3.0 of 5 Cabin/Campground   |   Namatjira Drive | West MacDonnell Ranges, via, West MacDonnell National Park, Northern Territory 0871, Australia
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A recent review
4 of 5 stars reviewed 2 weeks ago
BILMARAUS Melbourne, Australia
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210 people have reviewed this hotel

Traveler rating
    27
    91
    49
    24
    19
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54
97
5
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Adelaide, Australia
Top Contributor
60 reviews 60 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The Glen Helen resort is simply dreadful. We travelled for 8 weeks around Australia and stayed in some very average accommodation, all of which would be rated 5 star if compared to Glen Helen. The resort was built many years ago on a wonderful site but should now be bulldozed. The rooms are awful and the bathrooms even worse. They... More

Was this review helpful? Yes
outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear kivmas We regret your stay at Glen Helen was disappointing. As you will read most guests really enjoy the atmosphere and service of our property, despite the older simple rooms which we endeavour to make as fresh and clean as we can. If you read down you will see that we are working with what we have, while the... More

Melbourne
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 of 5 stars Reviewed 1 week ago

Stunning back drop to park, convenient to gorges. Terrible service from back packers who didn't know what they were doing, booked us into site too small for our caravan. The worst part were the toilets- 100 meters from us, they had no water to the top toilets which they had closed despite full park and the ones open were so... More

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outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear pabartle Thanks for reviewing Glen Helen Your stay was obviously impacted by our recent problem with a sewage transfer pump which meant we could not use the bathroom blocks to their full extent, and we appreciated everyone's patience with this, it was absolutely unavoidable. We are always short of water in the busy season too. Actually the water was... More

Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here a few weeks ago with my family for 3 nights. (3 nights too many). The area was absolutely breathtaking with great gorges and other walks to see. Ormiston Gorge was lovely along with Standley Chasm. But when it came to the sizes of the camping sites I was not very impressed. When we were sitting outside our... More

Was this review helpful? Yes 3
outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear GTMABAR Thanks for taking time to review Glen Helen We regret your camping experience was not all you could have wished. We try to manage our space as well as we can for the high demand in certain periods of the year. This does sometimes mean Campers are pretty close together and generally this works ok, and we leave... More

Melbourne, Australia
Top Contributor
99 reviews 99 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as a Family in July 2014. It was basic and compact, but enabled us to appreciate the majestic scenery. Having no room TV was a plus. The meals were very good at approx $100 for 2 adults and 2 children. The campground was very diverse and this added to the experience. They do have helicopter tours based... More

Was this review helpful? Yes 1
outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear BILMARAUS Thanks for reviewing Glen Helen We are really pleased you had a good experience during your recent stay, and appreciated the area and the unique experience of the property. A shame you missed the helicopter rides as they are excellent value. We hope the rest of your family holiday in the Red Centre was a great experience Kind... More

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had not originally planned to stay at Glen Helen but decided to break a long drive over two days. We were very pleasantly surprised. The motel accommodation itself was basic but we didn't spend much time in the room. Instead we enjoyed a delicious dinner - white tablecloths and all - in the restaurant then relaxed near an open... More

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outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear elyw_13 thanks for taking the time to review Glen Helen I am really pleased that you decided to stop with us and had a great experience, enjoying both the atmosphere and the meals! During our busy time the homestead is often full of guests and the evenings are a very warm experience. We are glad you were able to... More

Melbourne
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Lovely area to see the walks and sites around. Unfortunately they state they pride on cleanliness but the toilet facilities were filthy. No soap in the toilets for hygiene and lack of toilet paper and for the amount of people staying there 3 showers and 4 toilets cleaned once a day when park was full was inadequate. As for the... More

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outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear Rigs4 thanks for reviewing Glen Helen We are glad you enjoyed most of your time with us, including our Territory Day fireworks. We have been having challenges with our sewerage system in the last week which should be fixed today, and we have been very grateful for everyone's patience with this! Actually there are 10 showers and 11 toilets... More

Albury, Australia
1 review
1 of 5 stars Reviewed 3 weeks ago

The backpacker rooms were filthy with drink bottles and paper on the floor. The roof was falling in - the risk of asbestos. The windows were filthy and did not open and the furniture was broken - third world accommodation for a travelling couple trying to cut costs. We would not expect a dog to live in this room. Should... More

Was this review helpful? Yes
outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear Wendy M Thanks for your comments Having a room that had not been properly prepared is totally unacceptable I agree, and we should not have left a broken chest of drawers in the room. Did you come and speak to management and ask us to fix this? We would gladly have moved you or given some compensation. We generally... More

Senior Contributor
34 reviews 34 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are on a retirement trip from. Adelaide to Darwin and drove t Glen Helen resort from Kings Canyon. What a view,cannot even explain what our view is like, it really was a surprise. The accommodation is so simple. Shock horror no TV but the sounds of nature here are truly beautiful. Exactly what we have been looking for. There... More

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outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear wish403 Thanks for taking the time to write a review for Glen Helen We are so glad you had a pleasant stay with us and appreciated our amazing location! For reader reference, there is a TV in the homestead and special events and sporting matches are able to be watched if desired on request We hope the rest of... More

Sydney, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 3, 2014

Lovely place which has not changed much (which is wonderful) over the past 20 years. It is very well maintained, but luckily has not become one of those falsely flashy place. Nice vibe. Nice staff. Great location.

Was this review helpful? Yes 1
outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear Catherine R thanks for taking the time to review Glen Helen We are really pleased that you enjoyed your stay and that memories of the past were lived up to! There will be some changes when renovations finally start, but we will be working hard to maintain the integrity of the atmosphere and historic feel of the property. Our... More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

We stayed at Glen Helen overnight 2 days ago and we were impressed with everything. The staff were friendly and helpful and we couldn't fault a thing. The surrounding area is breathtaking and so remote- you pinch yourself that you are lucky enough to experience such beauty. Even though it was a bit rainy and cloudy it didn't spoil our... More

Was this review helpful? Yes 1
outback_oasis, Manager at Glen Helen Resort, responded to this review

Dear Janet B thanks for taking the time to review Glen Helen as a great destination for a family holiday. There really is so much to do in The West MacDonnell Ranges National Park area, and we love to make our campers welcome with specials for longer stays. Many guests stay a week and walk and explore different parts of... More

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Additional Information about Glen Helen Resort

Address: Namatjira Drive | West MacDonnell Ranges, via, West MacDonnell National Park, Northern Territory 0871, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > West MacDonnell National Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — Glen Helen Resort 3*
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Also Known As:
Glen Helen Resort Australia/West MacDonnell National Park

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Amenities

Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Glen Helen Homestead Lodge, previously known as Glen Helen Resort is a Lodge style property with simple, compact and comfortable rooms, great scenic location and old fashioned welcome and outback atmosphere.We are renowned for great personal service, great dining in our Restaurant and great live entertainment. ... more   less 
Number of rooms
24

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