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Hacienda Temozon, A Luxury Collection Hotel

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KM 182 Carretera Merida-Uxmal | Temozon Sur, Temozon 97825, Mexico
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Hacienda Temozon, A Luxury Collection Hotel
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Hacienda Temozon, A Luxury Collection Hotel
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225 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hacienda Temozon is an absolutely beautiful place -- the buildings and setting are amazing. We stayed in the Cuarto del Patron (a very large room with its own private pool). The hacienda also has an array of gorgeous rooms -- many with private terraces, patios, or plunge pools. The public spaces in Temozon are beautiful -- everything from the pool,... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Iem207, We all in Hacienda Temozón are very glad to have been you host during all your stay, it defenetly was a great time. We are very glad you have had enjoy the Hacienda, this wonderful review will defently serve us a motivation to keep the good work going. Anything you need in the future, we would be glad... More 

Paris, France
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Getting there by the small roads is an experience but when you arrive you feel like a distinguished guest or an old "master" returning to his hacienda! Beautifully renovated room with a lot of charm. Our kids could run in the park, along the very interesting pool and even in the room that had a lot of space (especially the... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Mzktravel, Thankyou for taking the time to write these kind comments. Indeed part of The Haciendas experience is to go back in time and feel as the Haciendas Master coming back to lay back and enjoy the good life. I feel very happy you get that experience. I hope The Haciendas will have the chance to be your host... More 

Morelia, Michoacan de Ocampo, Mexico
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hospitality and attention to detail is something one would expect, but the spa experience and two cenotes set it apart. There are many cenotes in Yucatan, but few that can be enjoyed as intimately as the ones at Temozon.

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Brian O, Thankyou for taking the time to write this kind comments. In the Hacienda Temozon we are glad to hear you have a full experience, your comments are the fuel to keep everybody with high moral and keep uop the good service. Indeed, Cenote Xaca Mucuy it is a unique experience that you can´t find everywhere, we are... More 

Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 5, 2015

I am taking the time to share about how amazing this place is. The Hacienda is just beautiful, with amazing gardens , two amazing cenotes , delicious traditional food at the restaurant and a warm staff. We rented a car at the Mérida airport and it was the perfect idea, from the Hacienda we traveled to Celetún and watched the... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Tharyn E, First I would to tahnk you for taking the time to write these wonderfull kind comments, we really apreciate them. We are deligthed you enjoyed your stay at Hacienda Temozón and your visit in Yucatán, nothing giveus a more fulfiling feeling than a pleased guest. I will make sure our General Manager hear about this, he will... More 

Greater London, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 2, 2015

I would definitely put first time clients here and team it up with another one of the smaller/more initimate haciendas. Temozon is one of the larger haciendas and is absolutely amazing! A little out the way in terms of location, but well worth it. This hacienda has not one but 2 of it's own cenotes (water holes) the one on... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear MissD787, First I want to thank you for having chosen The Haciendas as one of your hosts during your stay in The Yucatan. I defently agree with you, everybody should visit Hacienda Temozon and one of the other two Haciendas in Yucatan (If posible the three of them). We are glad you have visited our cenote Saca Mucuy it... More 

nyc
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 30, 2015

I stay at far more places than I review. And generally review when a hotel falls short or far surpasses expectations. I booked a room here despite the numerous lukewarm reviews on this site. And am happy to report that the stay was excellent. So to address the criticisms: Decor: This is exactly what I would have expected and hoped... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Getmehome, Thankyou very much for chosing us as you hosts during your stay in Yucatan. We are very happy you & your family have enjoyed your stay and vowed us as the premiere during your journey thru Mexico (Even above of the Zoo-Hotel!!). They do prepare an excellent Sopa de Lima in Temozón and it is one of the... More 

Cancun, Mexico
1 review
5 of 5 stars Reviewed March 27, 2015

The place is magnificent, has two inside cenotes and you can take a donkey pulled cart to one of them. Heavenly beds (as in all of the Starwood places) are in place so you will certainly have the most pleasant dreams. The rooms are very comfortable, the master suite has a private pool and a terrace. They all come with... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Sabino P, Thankyou for chosing The Haciendas as your host during your visit to the Yucatán. We really aprecciate your sincere comments, defently a 5-star price has to go in hand with a 5-star food, we are making the correct changes and adaptations so we can suprise you the nex time you visit any fo our five Haciendas, this... More 

Chicago, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 23, 2015

We stayed at Hacienda Temozon for 3 nights in March 2014 and we cannot say enough about how wonderful the experience was. Staying at the Hacienda is like stepping back in time to the 1850s, when the hacienda was at its peak. The service is fantastic and the staff anticipated our needs: when we arrived, they had refreshing ice tea... More 

Was this review helpful? Yes 1
Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear HoyaRowing, We want to thank you for chosing Hacienda Temozón as your home during your visit to Yucatan. We are glad you travel to the past and revive the history of the Hacienda, that means a lot for all of us in Hacienda Temozón. If you visit the Yucatán again please, be sure to pass by at Hacienda Temozón... More 

Senior Contributor
38 reviews 38 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 18, 2015

So we came here before a cancun wedding and really the place is bliss. The staff friendly and the rooms comfy. The pool is very inviting but the swimming ceynote around 30 minutes walk is the most delicious ever!! The food could improve in all seriousness maybe it's too gringofied. Good job Spg

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Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Hacienda Temozón Fundyar76!! Thank you so much for your preference in the Haciendas and in Starwood and also I'm very pleased for the time you took to share with us your experience in the property!! We are so glad you had a great time in Hacienda Temozón and that you enjoyed the pool and our cenote in the... More 

London, Kentucky
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2015

Let's start with the fact that I work at a 5 star luxury lifestyle hotel- Marriott's new EDITION brand in London. So, I feel like I have a pretty good understanding of how a 5* luxury hotel should be run. My experience at Temozon was the opposite of everything a 5* experience should be. The positives first: the Concierge service... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Temozón Moe1314! First, thank you so much for your visit to Hacienda Temozón, for the preference to Starwood and the time you took to share your experience in the property, I'm very glad you had a great experience with my service, however, I really want to ask for an apology since we didn't fulfill your expectations in Hacienda... More 

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