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Hacienda Temozon, A Luxury Collection Hotel

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KM 182 Carretera Merida-Uxmal | Temozon Sur, Temozon 97825, Mexico
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Hacienda Temozon, A Luxury Collection Hotel
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Hacienda Temozon, A Luxury Collection Hotel
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217 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am taking the time to share about how amazing this place is. The Hacienda is just beautiful, with amazing gardens , two amazing cenotes , delicious traditional food at the restaurant and a warm staff. We rented a car at the Mérida airport and it was the perfect idea, from the Hacienda we traveled to Celetún and watched the... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Tharyn E, First I would to tahnk you for taking the time to write these wonderfull kind comments, we really apreciate them. We are deligthed you enjoyed your stay at Hacienda Temozón and your visit in Yucatán, nothing giveus a more fulfiling feeling than a pleased guest. I will make sure our General Manager hear about this, he will... More 

Greater London, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would definitely put first time clients here and team it up with another one of the smaller/more initimate haciendas. Temozon is one of the larger haciendas and is absolutely amazing! A little out the way in terms of location, but well worth it. This hacienda has not one but 2 of it's own cenotes (water holes) the one on... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear MissD787, First I want to thank you for having chosen The Haciendas as one of your hosts during your stay in The Yucatan. I defently agree with you, everybody should visit Hacienda Temozon and one of the other two Haciendas in Yucatan (If posible the three of them). We are glad you have visited our cenote Saca Mucuy it... More 

nyc
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at far more places than I review. And generally review when a hotel falls short or far surpasses expectations. I booked a room here despite the numerous lukewarm reviews on this site. And am happy to report that the stay was excellent. So to address the criticisms: Decor: This is exactly what I would have expected and hoped... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Getmehome, Thankyou very much for chosing us as you hosts during your stay in Yucatan. We are very happy you & your family have enjoyed your stay and vowed us as the premiere during your journey thru Mexico (Even above of the Zoo-Hotel!!). They do prepare an excellent Sopa de Lima in Temozón and it is one of the... More 

Cancun, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

The place is magnificent, has two inside cenotes and you can take a donkey pulled cart to one of them. Heavenly beds (as in all of the Starwood places) are in place so you will certainly have the most pleasant dreams. The rooms are very comfortable, the master suite has a private pool and a terrace. They all come with... More 

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Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Sabino P, Thankyou for chosing The Haciendas as your host during your visit to the Yucatán. We really aprecciate your sincere comments, defently a 5-star price has to go in hand with a 5-star food, we are making the correct changes and adaptations so we can suprise you the nex time you visit any fo our five Haciendas, this... More 

Chicago, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Hacienda Temozon for 3 nights in March 2014 and we cannot say enough about how wonderful the experience was. Staying at the Hacienda is like stepping back in time to the 1850s, when the hacienda was at its peak. The service is fantastic and the staff anticipated our needs: when we arrived, they had refreshing ice tea... More 

Was this review helpful? Yes 1
Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear HoyaRowing, We want to thank you for chosing Hacienda Temozón as your home during your visit to Yucatan. We are glad you travel to the past and revive the history of the Hacienda, that means a lot for all of us in Hacienda Temozón. If you visit the Yucatán again please, be sure to pass by at Hacienda Temozón... More 

Senior Contributor
38 reviews 38 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 18, 2015

So we came here before a cancun wedding and really the place is bliss. The staff friendly and the rooms comfy. The pool is very inviting but the swimming ceynote around 30 minutes walk is the most delicious ever!! The food could improve in all seriousness maybe it's too gringofied. Good job Spg

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Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Hacienda Temozón Fundyar76!! Thank you so much for your preference in the Haciendas and in Starwood and also I'm very pleased for the time you took to share with us your experience in the property!! We are so glad you had a great time in Hacienda Temozón and that you enjoyed the pool and our cenote in the... More 

London, Kentucky
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2015

Let's start with the fact that I work at a 5 star luxury lifestyle hotel- Marriott's new EDITION brand in London. So, I feel like I have a pretty good understanding of how a 5* luxury hotel should be run. My experience at Temozon was the opposite of everything a 5* experience should be. The positives first: the Concierge service... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Temozón Moe1314! First, thank you so much for your visit to Hacienda Temozón, for the preference to Starwood and the time you took to share your experience in the property, I'm very glad you had a great experience with my service, however, I really want to ask for an apology since we didn't fulfill your expectations in Hacienda... More 

Cancun, Mexico
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 12, 2015

My wife and my self spend 3 days here a couple weeks ago, it is an amazing place to relax and go away from everything, the service can´t be better, everyone is so friendly, Uxmal is only 30 minutes away if you want to do and historic trip also, and the ruta puc is right there too, so there is... More 

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Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Good morning Alexquinnplata, I´m very pleased to hear about your pleasent stay with us at Hacienda Temozón, our staff will be very glad to hear about your comments. I hope in case you visit again one of our five destinations, don´t think twice contacting me or any of my associates in order we can make the best experience according to... More 

Amsterdam, The Netherlands
Top Contributor
125 reviews 125 reviews
70 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 9, 2015

Staying at Hacienda Temozon combines luxury accommodation with a cultural experience: you get a chance to stay at an incredible open air museum of industrial archaeology, and see close by how the haciendas worked in the past centuries. The main building is stunning, with a very large terrace overlooking the gardens, beautifully appointed interiors where you do the check in... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Bingo_the_dog, Many thanks for the time you took, no words to describe how greatful we are for your preference in the Haciendas not just in Temozón but all the properties you visited and you took the time to share with us your whole experience. I'm going to share all your comments in our next meeting with our executive team in... More 

Monterey, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed January 28, 2015

My wife and I wanted to stay there but saw the mixed reviews. So took a look. First problem is walking from the driveway to the hacienda. You walk over cobblestones with wide gaps between them. Unless you in tennis shoes hopeless, and even then my wife fell. They need a decent path. Then the gardens were in terrible condition.... More 

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Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Good morning MikefpcI, We are sorry to heard about your unpleasent experience. The Haciendas, a Luxury Collection Hotels & Resorts are part of a sustainable tourism project committed to environmental conservation and Mayan culture. We are totally committed to Mother Earth and the Maya Culture to give them back all that they have given us so we have several projects... More 

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