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Hacienda Temozon, A Luxury Collection Hotel

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KM 182 Carretera Merida-Uxmal | Temozon Sur, Temozon 97825, Mexico
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Hacienda Temozon, A Luxury Collection Hotel
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Hacienda Temozon, A Luxury Collection Hotel
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212 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cancun, Mexico
1 review
5 of 5 stars Reviewed yesterday NEW

The place is magnificent, has two inside cenotes and you can take a donkey pulled cart to one of them. Heavenly beds (as in all of the Starwood places) are in place so you will certainly have the most pleasant dreams. The rooms are very comfortable, the master suite has a private pool and a terrace. They all come with... More 

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Chicago, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at Hacienda Temozon for 3 nights in March 2014 and we cannot say enough about how wonderful the experience was. Staying at the Hacienda is like stepping back in time to the 1850s, when the hacienda was at its peak. The service is fantastic and the staff anticipated our needs: when we arrived, they had refreshing ice tea... More 

Was this review helpful? Yes 1
Arturo P, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear HoyaRowing, We want to thank you for chosing Hacienda Temozón as your home during your visit to Yucatan. We are glad you travel to the past and revive the history of the Hacienda, that means a lot for all of us in Hacienda Temozón. If you visit the Yucatán again please, be sure to pass by at Hacienda Temozón... More 

Senior Contributor
38 reviews 38 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 18, 2015

So we came here before a cancun wedding and really the place is bliss. The staff friendly and the rooms comfy. The pool is very inviting but the swimming ceynote around 30 minutes walk is the most delicious ever!! The food could improve in all seriousness maybe it's too gringofied. Good job Spg

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Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Hacienda Temozón Fundyar76!! Thank you so much for your preference in the Haciendas and in Starwood and also I'm very pleased for the time you took to share with us your experience in the property!! We are so glad you had a great time in Hacienda Temozón and that you enjoyed the pool and our cenote in the... More 

London, Kentucky
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2015

Let's start with the fact that I work at a 5 star luxury lifestyle hotel- Marriott's new EDITION brand in London. So, I feel like I have a pretty good understanding of how a 5* luxury hotel should be run. My experience at Temozon was the opposite of everything a 5* experience should be. The positives first: the Concierge service... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Temozón Moe1314! First, thank you so much for your visit to Hacienda Temozón, for the preference to Starwood and the time you took to share your experience in the property, I'm very glad you had a great experience with my service, however, I really want to ask for an apology since we didn't fulfill your expectations in Hacienda... More 

Cancun, Mexico
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 12, 2015

My wife and my self spend 3 days here a couple weeks ago, it is an amazing place to relax and go away from everything, the service can´t be better, everyone is so friendly, Uxmal is only 30 minutes away if you want to do and historic trip also, and the ruta puc is right there too, so there is... More 

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Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Good morning Alexquinnplata, I´m very pleased to hear about your pleasent stay with us at Hacienda Temozón, our staff will be very glad to hear about your comments. I hope in case you visit again one of our five destinations, don´t think twice contacting me or any of my associates in order we can make the best experience according to... More 

Amsterdam, The Netherlands
Top Contributor
125 reviews 125 reviews
70 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 9, 2015

Staying at Hacienda Temozon combines luxury accommodation with a cultural experience: you get a chance to stay at an incredible open air museum of industrial archaeology, and see close by how the haciendas worked in the past centuries. The main building is stunning, with a very large terrace overlooking the gardens, beautifully appointed interiors where you do the check in... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Bingo_the_dog, Many thanks for the time you took, no words to describe how greatful we are for your preference in the Haciendas not just in Temozón but all the properties you visited and you took the time to share with us your whole experience. I'm going to share all your comments in our next meeting with our executive team in... More 

Monterey, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed January 28, 2015

My wife and I wanted to stay there but saw the mixed reviews. So took a look. First problem is walking from the driveway to the hacienda. You walk over cobblestones with wide gaps between them. Unless you in tennis shoes hopeless, and even then my wife fell. They need a decent path. Then the gardens were in terrible condition.... More 

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Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Good morning MikefpcI, We are sorry to heard about your unpleasent experience. The Haciendas, a Luxury Collection Hotels & Resorts are part of a sustainable tourism project committed to environmental conservation and Mayan culture. We are totally committed to Mother Earth and the Maya Culture to give them back all that they have given us so we have several projects... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 23, 2015

We stayed at Temezon over Xmas. There are so many things to like - the rooms are vast, the grounds are delightful, the staff could not be more willing and helpful. The Xmas eve arrangements were well done from the canapés and drinks to the kids piñata as was the evening meal which took over all the main rooms of... More 

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Daniel F, Director de Relaciones con Clientes at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Yucatán Hebe_Bear First of all thank you for your preference to Hacienda Temozón to spend your Christmas holidays!! and also want to thank you for the time you took to share with us your experience in our property! Just weeks ago we had a board with all my executive team, including the Food and Beverage Manager in order... More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 18, 2015

A wonderful step back into time to visit what was a busy working sisal farm. The machinery is all still there to view, as are many of the rails that they used to transport the corps. And don't miss the carriages in the stables behind the pool. The grounds are definitely worth visiting. The room was simply decorated with a... More 

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Daniel F, Director de Relaciones con Clientes at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Yucatán ShivvieAng Thank you so much for visited this hacienda too!! We are very pleased you enjoyed Hacienda Puerta Campeche and Hacienda Temozón!! The experience of being away from the city and be able to take you back in time are our main attractions in Hacienda Temozón and our sisters' properties. Few days ago we have a meeting... More 

Plano,TEXAS
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 2, 2015

My wife and I along with friends went to this Hacienda to enjoy a delightful Christmas eve dinner. We had visited the website and made reservation via telephone and were expecting a pleasant evening dinner accompanied by music and dancing afterwards. Unfortunately we were super underwhelmed by the evening dinner etc. To start with, the road to the hacienda is... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Greetings from Yucatán Mr. Xavier! First of all Happy New Year!! hope you had a great time with your family and friends! Thank you so much for taking time to share with us your experience about the Christmas Eve Dinner your feed back is very important to us to improve ourselves every day! I'm really sorry we didn't fulfill your... More 

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