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BEST WESTERN Derwent Manor

Certificate of Excellence
Allensford DH8 9BB, England
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1 room 1 adult
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BEST WESTERN Derwent Manor
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1,063 Reviews from our TripAdvisor Community

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Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This is a good class hotel full of character friendly staff good food and good accommodation ,Like all hotels though ,they try to make their money at the bar, not really a problem,unless your an alcoholic. Good value. Goodbye.

Helpful?
1 Thank 266jezza
Stanley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Myself and my husband renewed our wedding vows here. From the time we booked in to the time we checked out was fantastic. The staff were polite, helpful and sociable. They couldn't have done anything better. From the hotel receptionist , event co-ordinator and the other hotel staff. The suite we had was clean and well equipped. We controlled the... More 

Helpful?
Thank Bettina R
1 review
5 of 5 stars Reviewed 1 week ago NEW

very beautiful hotel…lovely surrounding countryside and very friendly staff… the room was a very comfortable and even though we just booked a medium rate room we were very surprised at the size…it was very large and spacious…the breakfast was fantastic and had just about everything anyone could want…relaxing in the bar in front of the open fire was splendid after... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Keith M
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

It is the second time I've stayed at this hotel and unfortunately both times have been a disappointment. There are some good points but my overall opinion of the hotel is that it's sub-standard and not somewhere I would class as a place to take your children to stay. The twin room was large enough for a family of 4... More 

Helpful?
1 Thank Jane L
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I had an overnight here to deliver some training in the local town. Got there late to a lovely big double room. Managed to catch the restaurant, had a very tasty steak and ale pie, too big to eat. Great service with really friendly staff made for a nice atmosphere for someone eating on their own. Spoke to a guy... More 

Helpful?
Thank Sean C
Newcastle, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

After writing my previous review I was contacted by the owner and he explained fully about some of the issues mentioned. And some circumstances which was out of his control he also apologised for the short Cummings .

Helpful?
Thank yetsta
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From our arrivlal and greeting in Reception to service at dinner and breakfast all the staff we encountered including housekeeping are a credit to this hotel. Their friendly approach and helpful attitude ensured our stay was most enjoyable. We had a three course dinner and breakfast included in our stay which was bought as a Christmas present from our daughter.... More 

Helpful?
Thank Joan T
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had a great stay here with my boyfriend. Beautiful surroundings. Went for a lovely walk, so peaceful. Room was nice too. Well worth a visit if you are in the area. Would definitely come back again in the future.

Helpful?
Thank gemmybear123
Staffordshire
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed here quite a few times and it doesn't fail to surprise me every time I stay. The staff are fantastic particularly the bar/restaurant staff. The rooms are very clean and to a pretty good standard with comfortable beds, safe etc. Unfortunately once again the pool was out of order which I was slightly annoyed about but the... More 

Helpful?
Thank drjock
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We arrived only to be told we had been double booked, to which they showed very little concern and were extremely unhelpful.. only when we kicked up a fuss were are complaints taken seriously and eventually came up.with another room. This room was most certainly not to the standard we had booked for. The noise was ridiculous and continued into... More 

Helpful?
1 Thank Gav C
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