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BEST WESTERN Derwent Manor

Certificate of Excellence
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Allensford DH8 9BB, England
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BEST WESTERN Derwent Manor
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BEST WESTERN Derwent Manor
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847 reviews from our community

Traveler rating
    343
    292
    106
    71
    35
See reviews for
120
445
14
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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  • Italian first
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English first
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Perfect hotel arrived yesterday not one complaint amazing surrounding facilities second to none food perfect staff so helpful room massive 2 double beds just for me pool gym great for walkers definitely stay here again

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Leyburn, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is in an idyllic spot and the building has great character. The staff are all very pleasant and helpful. they look smart and always smiling. The room we had was very large and spotlessly clean. To be very critical it is now looking a tad tired and would benefit from a refurb but even so it was comfortable... More 

Review collected in partnership with Best Western GB

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KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for your review of your recent stay at our hotel. I was delighted to read that you had such an enjoyable stay and found our hotel to be spotlessly clean and that you felt your dining experience was first class. Our hotel is undergoing a multi million pound refurbishment and we look forward to welcoming you... More 

Stoke-on-Trent, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is obviously undergoing improvement in the public areas. Bedrooms in need of updating but, nevertheless, comfortable, clean and very large. Also minimal disturbance from other guests. Very quiet location within easy reach of many areas of interest. Looks to be a lovely place to hold a wedding. Restaurant food is average to good but not outstanding.

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KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for your review of your recent stay at Derwent Manor, I was pleased to read that you had an enjoyable stay with us and that you were not disrupted by our ongoing improvement plan at the hotel. We look forward to welcoming you to our hotel again in the near future. Kindest regards Mr Keith D... More 

Darlington, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Just had a visit to your hotel views from the window really lovely. The staff very good the room was very dated could do more bringing up to modern times too dark in the bar and resturant. But the food was very nice had a lovely meal slow cooked beef and Eton mess pudding for my birthday nice break.

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KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for your review of your recent birthday stay. We are really happy that enjoyed your dining experience and your Eton Mess Pudding. We would be delighted to see you visit us again in the near future, where you can check out the progress of our multi million pound refurbishment. Kindest regards Mr Keith D Donkin Director... More 

Southampton, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed three nights with a family function at the hotel on one night. We had a lovely quiet and spacious room on the far end of the building with countryside views. We had a very comfortable stay eating in the bar on two nights. Breakfast was excellent and soya milk was provided for my wife. The helpfulness and friendliness... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for your review I was delighted to read that you had "a great stay" and that our "staff are brilliant" We would be delighted to welcome you to our hotel again in the near future. Kindest regards, Mr Keith D Donkin Director Derwent Manor Ltd More 

Longniddry, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Could not fault the hotel and surroundings, staff were also very warm and friendly. Suite was comfortable and spacious, coffee/tea facilities were varied and fully replenished each day. Restaurant/breakfast was very good quality and extremely good value for money. Lovely walks well away from roads(good for dogs/kids). Upgrading work still ongoing but did not interfere with our stay at all.... More 

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KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for your review of your "three day midweek stay" we were delighted to learn that you had such an enjoyable stay with us. We look forward to seeing you again in the near future. Kindest regards, Mr Keith D Donkin Director Derwent Manor Ltd More 

Perth and Kinross, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is my 3rd week staying hear ....hotel clean ...Staff helpful Nice and quiet surroundings ....Could do with a special menu for people that are staying long term tho as I have been through the whole menu

Was this review helpful? Yes
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for your review and your kind comments. I am pleased you find staying at our hotel to be "excellent" We are launching our new bar menu next week, which will see many additional items from our current menu. We look forward to you staying with us again in the near future. Kindest regards, Mr Keith D... More 

Nuneaton, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

I stop at the this hotel for a business only one I am glad to say,the room and staff were very good but, the room needed a new carpet as the one that was on the floor was stained and bit tread bare but the food lets it down, I had dinner in the bar I ordered ripeye stake when... More 

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KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for your review, customer feedback is essential to allow us to evaluate the service we provide. I was sorry to read that you did not enjoy your rib eye steak. Rib eye steak does have a natural element of fat running through the steak, and I apologise if this was not to your satisfaction. Our sausages... More 

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