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All 1 Allensford hotels

BEST WESTERN Derwent Manor

Allensford DH8 9BB, England
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Ranked #1 of 1 Hotels in Allensford
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
rbow0603 Newcastle upon Tyne, United Kingdom
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717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have just spent a night here with my husband, Despite some negative reviews, we were more than happy with our stay!! Staff were very friendly and helpful ( especially blonde lady in restaurant at night ) nothing was too much trouble! Food was excellent!! We were in the newly refurbished cottages and our room was lovely!! We also used the... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Staff not very helpful! Rooms were very dated, every lampshade was wonky(?!?), driveway full of potholes! Bathroom door wouldnt close Felt like being on a conveyor belt at meal time, was very busy and noisy and were rushed through! But food was lovely! Sorry wouldnt recommend it!

Was this review helpful? Yes 2
Edinburgh, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Restaurant service let this place down really badly...had to chase for food after 40 minutes. When the food arrived, 2 courses had to be sent back because the food was cold. Unlikely to ever stay again

Was this review helpful? Yes
County Durham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here the week before we got married as a treat......our last as single people :) I upgraded to the bridal suite as a surprise for my other half and he was amazed at how big and luxurious the room was. A huge bed and very comfy. Very light and airy room with lovely views from the side windows.... More

Was this review helpful? Yes 1
UK
Top Contributor
61 reviews 61 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Room lovely, big, comfy bed.. Needs more power points and put them near the beds! Needs loo brush! Shower rather old, not much power,bathroom very clean as was bedroom. Internet very difficult to log in via tablets and smart phone, access patchy on these. Access on laptop more stable but incredibly slow. Staff, very polite and helpful Evening meal -... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank yo for your review, I was pleased to read you enjoyed the overwhelming majority of your stay and apologise for your dissatisfaction with the food. I have addressed all of your comments to the kitchen brigade to ensure we provide the normal high levels of for quality we have became renowned for, customer feedback such as this... More

Newcastle upon Tyne, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for one night mid September as a belated wedding anniversary treat. On arrival we were greeted by a very nice man at reception and given keys to our room. We had a ground floor room which was spotlessly clean with views over the countryside. We had planned to go for a walk around Allensford... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. I was delighted that you had a wonderful stay for your belated wedding anniversary and that Cetin looked after you so well. We look forward to seeing you again for your husbands birthday in early November. Kindest regards, Mr Keith D Donkin Director Derwent Manor... More

Letchworth, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My husband and I stayed here with our 3 month old baby for 2 nights, August 2014. We booked a family room and requested a cot. When we arrived check in was smooth enough but it was downhill from here. Our room was quite dated, with a small square TV something from the 80s, and no cot. The cot was... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Guest, Thank you for taking the time to review our recent stay with us, I was sorry to read that you did not enjoy your visit to our hotel. We are currently undergoing a multi million pound refurbishment at our hotel and as new owners are fully committed to ensuring all of our guests enjoy a superior stay experience.... More

Newcastle upon Tyne, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We had to wait over 25 minutes for our breakfast to be served in the morning. Not good enough. The irony being the previous evening the duty manager had been quite clear about the timings of the event we attended. Seemingly this eye for punctuality did not apply to the breakfast service the very same manager oversaw.

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer I am sorry to read that you had to wait for breakfast, I have spoken to all of the staff involved to ensure we do not encounter such problems again in the future. Customer satisfaction is our prime concern and I thank you for your feedback that will allow us to improve our product. We hope it does... More

Bicester
Contributor
14 reviews 14 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night following a business meeting. Had no real expectations at all. It is an old fashioned characterful property with leisure facilities that I didn't use so cannot comment. I was on my own but had a massive room with 2 beds, tea & coffee making facilities & a perfectly fine bathroom. I could hear my next door neighbour... More

Was this review helpful? Yes
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thanks for your review, I was pleased to read you had an enjoyable stay with us following your business meeting. We look forward to welcoming you back to our hotel so you can check the progress of our refurbishment, which includes all facilities within the hotel. Kindest regards, Mr Keith Donkin Director Derwent Manor Ltd More

Coventry, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Booked for wedding anniversary to stay in the area, hotel looked amazing when got to the top of the drive, all the staff we met where friendly, chatty and welcoming. Room was comfortable, will stay here again when next in the area, for either pleasure or business.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thank you for taking the time to review your stay with us.... I was delighted you had such an enjoyable stay for your wedding anniversary. We look forward to seeing you again in the near future. Kindest regards, Mr Keith Donkin Director Derwent Manor Ltd More

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Additional Information about BEST WESTERN Derwent Manor

Address: Allensford DH8 9BB, England
Phone Number:
Location: United Kingdom > England > Northumberland > Allensford
Price Range (Based on Average Rates): $$
Number of rooms: 47
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Also Known As:
Best Western Derwent Manor Hotel Allensford
Best Western Northumberland
Best Western Hotel Northumberland

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