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All 1 Allensford hotels

BEST WESTERN Derwent Manor

Allensford, Allensford DH8 9BB, England
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Ranked #1 of 1 hotels in Allensford
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
davethesuede Northern England
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680 people have reviewed this hotel

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Northern England
Top Contributor
95 reviews 95 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

The setting is lovely, but the hotel is sadly dated. Our room was clean and tidy, but the bathroom was 80's (?) and the fuzzy CRT TV almost as old. The swimming pool was nice but unfortunately the men's changing room was closed during our stay, so males had to take it in turn to use the disabled changing room.... More

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Stafford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed in room 122 and my sister in law in 123. The rooms were both large, clean and tidy , if a little dated. We stayed for 5 nights on a B & B basis , but ate in the bar each night. The bar food was good but a little expensive ( main course ranges... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thank you for you review, I was disappointed that you did not enjoy aspects of your stay. As new owners of the hotel customer satisfaction is our primary aim and I apologise for your dissatisfaction. I will address your feedback with all of the management and staff at the hotel to ensure we achieve our ethos of providing... More

Seaham, United Kingdom
Top Contributor
56 reviews 56 reviews
27 hotel reviews
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As the title says, we went here for afternoon tea. On booking I was told that it is served in the bar so we went straight there. I told the server we had booked afternoon tea and she asked if I would like to pay straight away. The cost is £12.00 each. She told us to take a seat anywhere.... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thank you for your review, I was sorry that you did not fully enjoy your afternoon tea whilst visiting our hotel. I have raised your concerns with the chef and thank you for such feedback to ensure we are providing all of our guests with a superior experience whilst visiting us. We hope to see you again soon....... More

Royston, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This could easily have been a 4-star review had the hotel not taken their eye off the ball. I was growing to really like the Derwent Manor, it's two and a bit hours from Edinburgh so when travelling home to Hertfordshire is a good stopping-off place for the night. The rooms are all tidy. The cottages are a bit of... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thank you for your review, I was sorry to read that you were not entirely satisfied on your recent visit to our hotel. Guest satisfaction is extremely important to us as new owners of the hotel and I apologise unreservedly if you feel we have forgotten what is important. I have placed an additional mirror in the bedroom... More

Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice rooms though could be updated. Double room but got an adjoining one which you could hear everything from next door guests. Even them going to toilet. Bar staff lovely but found reception staff rude and actually quite nosey to why we were staying there when we lived so close to hotel. Can we not take a break for a... More

Was this review helpful? Yes
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thank you for your review of your recent stay with us. I am pleased you enjoyed your stay with us. Apologies if you found the reception team to be intrusive we pride ourselves on such personal customer service so we can ensure we tailor your stay to your needs and apologise if you felt uncomfortable with such questions.... More

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Booked DBB through dealmonster. Upon arrival check-in was quick and room lovely and spacious, with ample facilities. Staff were pleasant and helpful. We did ask if we could eat in the bar as the menu was more to our taste, but were told this wasn,t possible as the deal was a three course meal in the restaurant. I could not... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thank you for your review of your recent stay with us. I am pleased you had an enjoyable stay and found it be excellent value for money. We look forward to seeing you again soon... Kindest regards Keith Donkin Director Derwent Manor Ltd More

Lancashire, England
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We travelled up to the North East last week and stayed for one night at the Derwent Manor. We were doing a walk round Derwent reservoir and paying a visit to Beamish. What a lovely hotel with very helpful staff and excellent facilities. We'll start with the room, we stayed in the Maple room which was in the newly refurbished... More

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KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thanks for such a positive review of your stay in one of our newly refurbished cottage bedrooms. I have now fitted a mirror and extra chair to the bedroom, such feedback is essential so we can achieve our ethos of giving guests a superior stay experience in our hotel. We look forward to you visiting our hotel again... More

Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very enjoyable 3 night stay. The staff were very friendly and attentive. Room was large and very clean. We had a problem with no hot water to shower which they tried to sort but were unable to. We understand the room is due for refurbishment anyway. I do organise group trips but would be unable to use... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review

Dear Reviewer Thank you for taking the time to write a review about your three night stay with us. I am pleased to read you enjoyed your stay at our hotel and we look forward to welcoming you again in the near future. Regards Keith Donkin Director Derwent Manor Ltd More

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Additional Information about BEST WESTERN Derwent Manor

Address: Allensford, Allensford DH8 9BB, England
Phone Number:
Location: United Kingdom > England > Northumberland > Allensford
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Derwent Manor Hotel Allensford
Best Western Northumberland
Best Western Hotel Northumberland

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Beautifully set in twenty acres of Northumberland countryside and overlooking the Derwent Valley, Derwent Manor offers the warmest of welcomes. With its country house ambiance, elegant decor and professional team, this is the ideal venue for business and leisure guests alike. Derwent Manor boasts 48 spacious en-suite bedrooms , doubles, double x doubles and suites many with stunning views over the Northumberland countryside. ... more   less 
Number of rooms
47

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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