you cant ask for any plate or utensils... front desk & reception area is very unorganized... had to wait for an hour just to be checked-out... unhelpful staff in general... they don't prioritize guess & would be pre-occupied with the "EVENT" (during that time it was a wedding & a pharmaceutical company conference). its a shame.. because their place was... More

Stayed here overnight from may 18 to 19, 2012 for a seminar. Had high expectations but the place was a let down. The accommodations were okay. We stayed in the Malvar suites and it had good space with 2 queen sized beds. The place was clean and comfortable. However, the food was disappointing and service was inconsistent. During our seminar... More

We stayed at this resort last Sunday, May 13, 2012 and let me tell you all that my high expectations quickly diminshed starting at the main entrance to the resort with the guards. Then at the check in desk. We were there approximately 2:40PM and we were told that the room is not yet ready. Although the check in time... More

My husband and I stayed here last February 12-14 in celebration of our 3rd year wedding anniversary, V-day, and hubby's birthday. We found out about this place through a deal at Groupon where they sold the room at a 50% discount. We stayed at the Malvar Lakeside suites (room 104). It was a bit of a chaos when we arrived... More

We've just been there recently. The place was great. The front desk staffs were really helpful and accomodating. One thing made our stay difficult, the rude sales lady at the gift shop. Well, at first we came there early in the morning looking at the souvenir items when she came in the door with her drinks. She just stood beside... More

We went for an overnight stay at Club Balai Isabel just recently for a family outing and also to celebrate my mom's birthday. Overall, in my opinion, the experience was pretty average. GOING THERE: From Las Pinas, travel time was around one and a half hours. We took the SLEX-STAR Tollway-Tanauan route instead of the Tagaytay route (we were wary... More

We just got back from our overnight stay at Club Balai Isabel. We, a party of 7, stayed at one of the cottages right across the basketball court and Kumintang pool. We had no problem checking in, but had to wait some time as there were a lot of customers at the reception at that time and they seem to... More

We just had our annual company outing this weekend at Club Balai Isabel. We had almost 2 months of preparation and a lot of frenzy back in the office. We booked 5 rooms and they were situated far from each other! Yesterday (our first day at the place), when we tried to check in before 2pm, they were very apologetic... More

Just had a training/ workshop in this resort and the service was BAD! Just 1 person to assist you in the function, you will be left arranging/ cleaning the tables :(. Other people not part of the training were coming in and out! So disgusting!