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Comfort Hotel Dumai

Jalan Jend. Sudirman No. 58, Dumai | Riau - Indonesia, Dumai, Indonesia
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1 room 1 guest
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Comfort Hotel Dumai
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9 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
  • All months
    (9)
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    (4)
  • Jun-Aug only
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Greater Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 19, 2015

Most Indonesian men seem to smoke, but not many westerners do. We found the hotel lobby, restaurant and rooms all smelt of smoke. They were good enough to move us to another room, but this smelt of air freshener that only temporally masked the smoke smell. The buffet dinner and breakfast had most of the food eaten by the time... More 

Was this review helpful? Yes 1
fomcomfortdumai, Manajer Kantor Depan at Comfort Hotel Dumai, responded to this review

Thank you very much for taking the time regarding your stay at COMFORT HOTEL Dumai and letting us know about your stay at our Hotel First of all, please accept our deepest apologies if you had any unpleasant experience during your stay in our hotel. Regarding the Smelt of Smoke, we realize that it is very difficult for us to... More 

Pekanbaru, Indonesia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

While the outlook of the hotel is not highly maintain, The deluxe room is spacious and fully furnished. The pool is not extravagance, yet we can enjoy the swim as only a few visitors use it. The wifi is given with an hour limit, so you have to request a few at a time. It's pretty standard stay.

Was this review helpful? Yes 1
fomcomfortdumai, Manajer Kantor Depan at Comfort Hotel Dumai, responded to this review

Thank you very much for taking the time regarding your stay at COMFORT HOTEL Dumai and letting us know about your stay at our Hotel. It is important to hear all the comments positive and negative as well in order to help us improve our services to you. Regarding outlook of our hotel we still make improvements gradually, our new... More 

Jakarta
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 28, 2014

I stayed for 2 nights at this hotel. Some parts in the hotel room is dirty. The breakfast is minimum. When beef rendang is out on breakfast time, they replaced it with chicken. Overall the price compared the facility is not that good

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fomcomfortdumai, Manajer Kantor Depan at Comfort Hotel Dumai, responded to this review

Dear Valued Guest Rudy Tjandra, Thank you very much for your nice feedback regarding your stay at Comfort Hotel Dumai. Please accept our deepest apologies if you had any unpleasant experience during your stay in our hotel and consider our aim is to improve the service that we offer. We have noted with concern your comments regarding the room and... More 

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