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BEST WESTERN Bromley Court

3.0 of 5
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Bromley Hill, Bromley BR1 4JD, England
BEST WESTERN Bromley Court
Best prices for: 1 room 1 guest
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Ranked #2 of 5 Hotels in Bromley
A recent review
5 of 5 stars reviewed 2 days ago
Stuart C Braintree, United Kingdom
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314 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Braintree, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed for 1 night while attending a 2 day seminar. The conference room and lunchtime refreshments were good. My accomadtion was one of the newly refurbished rooms and was of a high standard that was extreamly comfortable and pleasant. I had an 3 course evening meal from the set menu, which was very enjoyable and served in the large... More 

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Stoke-on-Trent, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stopped here for what should have been two nights on business, but was just one instead. It's a 10-15 min bus from Bromley South with links to Southern England and Victoria. Taxi required by personal preference if its raining when going into town. Nice hotel and a couple of restaurants in the hotel. Classy, but pricey bar. £10 breakfast, nice... More 

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London
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I went for afternoon tea for my mother in law's birthday today. Although the afternoon tea itself was very nice, the service left a lot to be desired. No one came over and checked on us, it was impossible to catch anyone's eye (and it wasn't a busy period, only 2 other parties in) and we had to track someone... More 

Was this review helpful? Yes 2
Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Plumpers, I am glad that you enjoyed the afternoon tea itself and sorry that on this occasion the service did not match expectations. We normally receive great feedback on the service and I very much hope you will give us another opportunity. We pride ourselves on the quality of our teas and the newly refurbished restaurant with lovely views... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Staff very unhelpful keep waiting. Hotel run down dirty needs lot of work to get it back to standard. Hard to park not many spaces also spaces to small. The only good thing about the visit was the restaurant. Would not return

Was this review helpful? Yes 3
Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Abbie2205, Thank you for the valued feedback good news is we have now a totally refurbished restaurant and bar overlooking stunning gardens and we are well on the way to refurbishing the rooms with many rooms already done. Cleanliness is something we pride ourselves on and usually we score highly in this area on all inspections. Of course we... More 

Halifax
Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed two nights for business and was fortunate to be assigned one of the newly refurbished rooms. As should be expected the room was spotlessly clean and the room standards were modern and fit for purpose. The only downside was the en suite. The door barely passed the toilet and as I am only 5'1' I found the en... More 

Was this review helpful? Yes 3
Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Sezyjay So good to know we are on the right tracks and you enjoyed our new rooms and great restaurant with its lovely outdoor area. We believe we have a unique location here with outstanding grounds .Every month we are improving it to make it an ever better experience for our guests both old and new. It is much... More 

Hastings, United Kingdom
Top Contributor
60 reviews 60 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel 2 years ago and felt very positive about it then but much less so this time! The cost was high and it was all rather average. The room was somewhat tired looking with a small flat screen TV and insufficient light or mirrors to get made up for work next day. I requested a quiet... More 

Was this review helpful? Yes 2
Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Ptgrrtt, Great to hear you enjoyed our superb breakfast . We pay a lot of attention to our pricing to ensure we sit at the right price point for the full service hotel we are. We are currently upgrading many of the rooms here and many have already been done and the feedback has been superb. Next time you... More 

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed at the weekend for a friends wedding - that was amazing but the room was not good. Its very small for the money you pay. The white quilt had what could only be called a pooh stain on it! The manager did send someone to change it but it did take ages. Also I heard a dog barking from... More 

Was this review helpful? Yes 2
Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Yeatma, Great to hear the wedding you attended was a great one. We have investigated the stain and glad to report a mark from the laundry and not what it has been described as. We have as a result of refurbishing the rooms and feedback such as yours decided to no longer accept dogs into the rooms, apart from... More 

Giggleswick, null, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After booking a family room as advertised we were given an executive room without any extra beds for our children and had to wait 30 minutes to be given the correct room. The staff were helpful, though they lacked knowledge and confidence in what to do. Following our stay I provided feedback on our experience and received an apology from... More 

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Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Carpoz, Thanks for taking the time to provide us with feedback, we now have a great new system in place that has been up and running for some 4 months now. This will ensure there is no such repeat in the future. Best Wishes More 

Orpington, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent Sunday afternoon at a friends 80th birthday bash in one of the hotels many suits, the staff were all very polite & very helpful . A great time was had by all, I would definitely recommend this hotel.

Was this review helpful? Yes 1
Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Julesbaker21 We are very happy that your friend had a great birthday and much appreciated that you took the time to provide such good feedback. Best Wishes More 

Isle of Man, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had to try 4 rooms looking for one that wasn't blighted by noise, particularly from air conditioning units. The units tended to have an oscillating varying high pitched noise, which is far worse than just a constant fan noise. Not really a major problem, but the bathrooms are very narrow, probably just less than 5 feet, with a shower... More 

Was this review helpful? Yes 1
Bromley-Court-Hotel, Manager at BEST WESTERN Bromley Court, responded to this review

Dear Dave2hull Thanks for the very useful and constructive feedback, we have reviewed the issue to ensure we can alleviate the issue with the air conditioning you encountered. Feedback such as yours is great for us and really helps us make the hotel even better. Best Wishes More 

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