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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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1 room 1 guest
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel in a lovely location in the heart of the restored old town of Campeche. Once past the front door, the internal courtyard was beautiful and our room and bathroom were large and luxurious. However, unfortunately this hotel also has serious issues. 1) We arrived by rental car and upon arrival at the hotel found the... More 

Was this review helpful? Yes
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Efficent Trvlr, Thank you for taking the time to write this comments. We really apreciate you bring up this subjects to our attention. Regarding the parking space, we have now a security guard to ensure that the space provided be first for our guests. We apologizes for the state you have found the roof terrace, we will keep a... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel's architecture, ambiance and level of service were superb. The unique pool design allows you to swim in a maze of former rooms turned into a pool. The hotel is strategically located within the walled city and is only about 3 blocks from the city's central plaza. The only downside was the water temperature: Management had to fix the... More 

Was this review helpful? Yes
Arturo P, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Rodrigo A. We apreciate the time you have taken to write this comments. The pool is definetely quite an experience. We are glad you have enjoyed the Hacienda as well as the beautiful colonial city. We are deeply apologize for the inconvenience of the water tempertaure in your room. Regardin the heated pool we are currently working on solution... More 

Frankfurt, Germany
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 11, 2015

First of all - I would have loved to like this place. The setting is lovely in the old town and the room I had was gracious and endulging (I hope this sums it up). There is a nice small pool and a lovely teracce. I was here for nine nights and I think I gained a deeper insight. The... More 

Was this review helpful? Yes 2
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Cocktailhase, Thank you for taking the time to write these comments. In the name of The Haciendas, I apologize for the incidents you met during your stay at Hacienda Puerta Campeche. Your words are well received because they are making a difference in this property. Our Genaral Manager is already aware of your stay in Puerta Campeche and changes... More 

Greater London, United Kingdom
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed April 13, 2015

Haciends Puerta Campeche is a 10 year old hotel with 15 rooms of 4 different catagories. International and regional cuisines are served at the hotel restaurant. The entire building used to be a wine cellar and it certainly has a very special feel to it. The hotel consists of two floors with 5 rooms on the top and 10 on... More 

Was this review helpful? Yes 1
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear MissD787, Thankyou very much for taking your time to comment on Hacienda Puerta Campeche. I noticed in your survey that our service didnt met your expectations, I will make sure this information get to our General Manager so we can makes the correct improvements so we can have a gladly surprise for when you come back to visit. I... More 

Chorley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 7, 2015

It is a beautiful hotel but and its a big but the staff appear completely uninterested in their job. The pool very beautiful but had not been cleaned for weeks, the breakfast arrived in a random order, check out was embarassing slow and I was the only one checking out, it would have been nice to be told of the... More 

Was this review helpful? Yes 1
Arturo P, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Jst962, First I would like to thank you for chosing us to host you. I find myself very interested in your comments, thankyou very much for letting us know about our flaws in the service we provide so we can improve ourselves on the daily basis. We will be training and testing our staff to provide a faster check-in/check-out... More 

Mexico City, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 24, 2015

Spent a long weekend with 6 friends and their wifes. The hotel is very good the locación is also very good, the food is amount the best in Campeche but the best part is attitute of the people that work there. We were delighted bye the service received. From the momento we arrived the Manager, Regina greeted us and assured... More 

Was this review helpful? Yes 2
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Good afternoon Mr. Juan Manuel F, We couldnt be happier after reading your kind comments, We will make sure to let our associates in Hacienda Puerta Campeche and the departments involved know about your tougths. In case you visit again the Península we are going to be more than glad to host you again in any of our properties, feel... More 

Amsterdam, The Netherlands
Level Contributor
123 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed February 9, 2015

This should be the best hotel in Campeche; instead, I was let down by the service. The property is stunning: a careful restoration transformed several houses into a hotel with a beautiful garden and swimming pool, meandering through the old walls of the houses. There is also a sundeck, and a nice restaurant and bar. However, most of the rooms... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche Mr. Bingo_the_dog First of all thank you for the preference in our Haciendas, we are very excited about your last stay with us and having received your feedback not only in Puerta Campeche if not also in the other haciendas where you stayed! we are very pleased for the time you took to share your experience! Again,... More 

New York City, New York
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 18, 2015

We really loved the unique layout of this hotel. Our room, 4, opened out to the beautiful courtyard with the swimming pool which winds through the old walls. The gardens are quiet and an oasis from the bustle of a relatively busy town outside the gates. The room was one of the most lovely rooms we've stayed in during our... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche ShivvieAng! Thank you so much for your preference to Hacienda Puerta Campeche and for the time you take to share with us your experience in our property! I'm very pleased you enjoyed your time in the Hacienda. The service we offered in our terrace is especially in events at Hacienda Puerta Campeche, sorry for the inconvenience this... More 

Santa Ana, El Salvador
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 13, 2015

This is a group of houses that had been restored for luxury hospitality purposes, and let me tell you the result is superb. The first time you see pictures of this hotel, it's impossible not falling in love with its pool, but when you're there, you'll find that it's the most unique pools you've ever seen. The clever designer/architect decided... More 

Was this review helpful? Yes 2
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Hacienda Puerta Campeche Mr. Orlando Peralta! Thank you so much for your preference and for the time to share with us your experience in the property! It is such a pleasure to now you had a great time in the Hacienda with your wife and that we went beyond your expectations! We hope we can host you again... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 29, 2014

Puerta Campeche is a beautifully restored group of ancient houses, superbly located right in front of one of the old city gates, in a quiet corner, and yet, within blocks of Calle 59 and Campeche's main square. The hotel features a unique pool and gardens, ideal to rest and refresh when the heat get rough. The rooms are on the... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche Eyes-wide-opn, First of all Happy New Year!! hope you had a great time with your family and friends! Thank you very much for taking the time to share with us your thoughts and your experience with us we are pleased we fulfill your expectations. Hope we can host you again soon in the near future in Hacienda... More 

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