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Hacienda Puerta Campeche, A Luxury Collection Hotel

5.0 of 5 Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Certificate of Excellence 2014
Hacienda Puerta Campeche, A Luxury Collection Hotel
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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142 reviews from our community

Traveler rating
    82
    35
    13
    8
    4
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27
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4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkshire, UK
Top Contributor
274 reviews 274 reviews
162 hotel reviews
241 helpful votes 241 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Inevitably the answer to this question is invariably people. We'd booked our room months before. We're prior guests. We came there from another Starwood property at Santa Rosa. We were staying more than one night. So why give us the worst room in the hotel? Room 6 is small to the point that you almost walk into the bed as... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Mr. DavidHBerkshire_UK thanks again for your time for share with us your comments about your experience in Hacienda Puerta Campeche and for choosing us for your vacation. We are truly sorry to hear about the bad things happened in Hacienda Puerta Campeche, is not an excuse for the service you received! I want to tell you we already make a... More 

Palm Springs, California
Top Contributor
203 reviews 203 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 7, 2014

Very central, just inside the walls of this beautiful city fortified against pirates in previous centuries. Our room was comfortable, quiet, and relaxing. The garden and pool are very beautiful and the restaurant served a very nice breakfast. We'd definitely stay here again.

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Cafrancophile! Thanks for your time to tell us your experience! I really appreciate it and we are glad you enjoyed your stay with us in Hacienda Santa Rosa & Puerta Campeche. Again thanks and we hope we can host you again in Hacienda Santa Rosa, Puerta Campeche or any of our sisters' properties. If you want to arrange something special... More 

Cancun, Mexico
Top Contributor
123 reviews 123 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 2, 2014

I stayed here as I found it on Starwood website and we liked the Luxury Collection. The place is very quaint and old Hacienda style. Very well located in the corner of 59th street that now is a pedestrian street, so easy access to both "Puerta de Mar" & "Puerta de Tierra" and walking distance to the promenade and several... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Good afternon Fbezamon Greetings from Campeche!! First of all thank you for choosing the Hacienda Puerta Campeche to spend your vacation with your family and thanks for taking time to tell us your experience in the Hacienda. We are glad you enjoyed the property and the city and we really hope we can host you again soon in Hacienda Puerta... More 

Mexico City, Mexico
Top Contributor
57 reviews 57 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 20, 2014

Here are the pros: location is great, next to Puerta de Tierra (Land Gate), a historical landmark where they perform "Pirate" shows at night. The building is really old and well appointed with careful details of the reworks including the pool located in the ruins of the old Hacienda rooms. The cons: extremely noisy room (no. 14) because of VERY... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche!! Good afternoon Stellarsupreme, thank you for taking time to give us your feedback in Hacienda Puerta Campeche, we really appreciate your recent visit. We are truly sorry for all the inconvenience you had at the Hacienda, we want to let you know that we are working on the improvements of all the air conditioners in each room.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed August 5, 2014

Within the walled city and accesible to shops and the beach walkway for a morning jog and breathtaking sunsetting. Quiet and as if in your own big house without worries. Unique pool and hammocks right on top of it!

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Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Cesar, Thank you very much for your visit to Hacienda Puerta Campeche, we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to host you again soon at Hacienda Puerta Campeche or any of our sisters' properties in Yucatan or Campeche. Kind regards! Daniel Flores Guest Relations Daniel.flores@luxurycollection.com More 

Mexico City, Mexico
Top Contributor
308 reviews 308 reviews
27 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed July 6, 2014

We stayed for three nights and the service was really nice. The room are very spacious and with a strong A/C. Some minor details could help the hotel to become more luxurious, but overall it was a great experience. Where else do you have an Hacienda in the middle of the city?

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Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear MTorre, On behalf of Luxury Collection Hotel & Resorts and the Hacienda Puerta Campeche, we thank you for your recent visit. we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to seeing you again in Hacienda Puerta Campeche or any of our sisters' properties in Yucatán and Campeche, we're... More 

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 11, 2014

We stayed for two nights and will repeat as per other reviews. The rooms are too damp and humid. The shower and loo is in the bedroom - so where is the vapour from the hot shower water going to go? Nowhere - the windows are all closed (we had one in the room) and not practical to open as... More 

Was this review helpful? Yes 3
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Vix2801 I really want to thank you so much for your visit to Hacienda Puerta Campechem and I appreciate your comments in tripadvisor about your experience in the Hacienda, it's disappointing to read that you didn't have a great experience with us and we hope you accept our sincere apologizes about it. I will send your opinion to our... More 

Sydney, Australia
Top Contributor
146 reviews 146 reviews
131 hotel reviews
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed May 28, 2014 via mobile

I really wanted to rate this hotel higher but not really sure that I would recommend it to others. The grounds and buildings are beautiful and have charm. The staff are friendly and helpful in organising transport or whatever is needed. The location is perfect, just next to the pedestrian street. We did not eat at the hotel so we... More 

Was this review helpful? Yes 3
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Guest. I want to thank you very much for your recent visit to Hacienda Puerta Campeche, Please accept my sincere apologizes for not being consistence such as in San Jose and the other haciendas you stayed, make sure that actions are in place in order to correct them inmediately. Thank you again for sharing your experience with us, I... More 

Elgin, Arizona
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed April 7, 2014

Thank goodness we had the opportunity to walk the grounds and see some rooms prior to booking. Dark, dank with apparently a lone old caretaker, who seemed fairly disinterested. When we asked him why the pool was so cloudy, he seemed to think that was normal. Perhaps when people pay absurd amounts of money on a hotel, they assume it... More 

Was this review helpful? Yes 4
Long Island
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 28, 2014

If you want a vacation a little different from the norm, you might like this hotel in this city. The hotel looks like a colonial hacienda. The grounds are pretty and include a pool that is made of a bunch of connected, 3 foot deep pools that integrate antique walls. Interesting and very pretty, but at close look, the bottom... More 

Was this review helpful? Yes 5
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Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Hotel Style:
#4 Luxury Hotel in Campeche

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