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Hacienda Puerta Campeche, A Luxury Collection Hotel

5.0 of 5 Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Certificate of Excellence 2014
Hacienda Puerta Campeche, A Luxury Collection Hotel
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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137 reviews from our community

Traveler rating
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    12
    7
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Springs, California
Top Contributor
148 reviews 148 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very central, just inside the walls of this beautiful city fortified against pirates in previous centuries. Our room was comfortable, quiet, and relaxing. The garden and pool are very beautiful and the restaurant served a very nice breakfast. We'd definitely stay here again.

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Cafrancophile! Thanks for your time to tell us your experience! I really appreciate it and we are glad you enjoyed your stay with us in Hacienda Santa Rosa & Puerta Campeche. Again thanks and we hope we can host you again in Hacienda Santa Rosa, Puerta Campeche or any of our sisters' properties. If you want to arrange something special... More

Cancun, Mexico
Top Contributor
104 reviews 104 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here as I found it on Starwood website and we liked the Luxury Collection. The place is very quaint and old Hacienda style. Very well located in the corner of 59th street that now is a pedestrian street, so easy access to both "Puerta de Mar" & "Puerta de Tierra" and walking distance to the promenade and several... More

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Mexico City, Mexico
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Here are the pros: location is great, next to Puerta de Tierra (Land Gate), a historical landmark where they perform "Pirate" shows at night. The building is really old and well appointed with careful details of the reworks including the pool located in the ruins of the old Hacienda rooms. The cons: extremely noisy room (no. 14) because of VERY... More

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche!! Good afternoon Stellarsupreme, thank you for taking time to give us your feedback in Hacienda Puerta Campeche, we really appreciate your recent visit. We are truly sorry for all the inconvenience you had at the Hacienda, we want to let you know that we are working on the improvements of all the air conditioners in each room.... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed August 5, 2014

Within the walled city and accesible to shops and the beach walkway for a morning jog and breathtaking sunsetting. Quiet and as if in your own big house without worries. Unique pool and hammocks right on top of it!

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Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Cesar, Thank you very much for your visit to Hacienda Puerta Campeche, we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to host you again soon at Hacienda Puerta Campeche or any of our sisters' properties in Yucatan or Campeche. Kind regards! Daniel Flores Guest Relations Daniel.flores@luxurycollection.com More

Mexico City, Mexico
Top Contributor
200 reviews 200 reviews
18 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed July 6, 2014

We stayed for three nights and the service was really nice. The room are very spacious and with a strong A/C. Some minor details could help the hotel to become more luxurious, but overall it was a great experience. Where else do you have an Hacienda in the middle of the city?

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Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear MTorre, On behalf of Luxury Collection Hotel & Resorts and the Hacienda Puerta Campeche, we thank you for your recent visit. we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to seeing you again in Hacienda Puerta Campeche or any of our sisters' properties in Yucatán and Campeche, we're... More

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 11, 2014

We stayed for two nights and will repeat as per other reviews. The rooms are too damp and humid. The shower and loo is in the bedroom - so where is the vapour from the hot shower water going to go? Nowhere - the windows are all closed (we had one in the room) and not practical to open as... More

Was this review helpful? Yes 3
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Vix2801 I really want to thank you so much for your visit to Hacienda Puerta Campechem and I appreciate your comments in tripadvisor about your experience in the Hacienda, it's disappointing to read that you didn't have a great experience with us and we hope you accept our sincere apologizes about it. I will send your opinion to our... More

Sydney, Australia
Top Contributor
144 reviews 144 reviews
129 hotel reviews
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed May 28, 2014 via mobile

I really wanted to rate this hotel higher but not really sure that I would recommend it to others. The grounds and buildings are beautiful and have charm. The staff are friendly and helpful in organising transport or whatever is needed. The location is perfect, just next to the pedestrian street. We did not eat at the hotel so we... More

Was this review helpful? Yes 3
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Guest. I want to thank you very much for your recent visit to Hacienda Puerta Campeche, Please accept my sincere apologizes for not being consistence such as in San Jose and the other haciendas you stayed, make sure that actions are in place in order to correct them inmediately. Thank you again for sharing your experience with us, I... More

Elgin, Arizona
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed April 7, 2014

Thank goodness we had the opportunity to walk the grounds and see some rooms prior to booking. Dark, dank with apparently a lone old caretaker, who seemed fairly disinterested. When we asked him why the pool was so cloudy, he seemed to think that was normal. Perhaps when people pay absurd amounts of money on a hotel, they assume it... More

Was this review helpful? Yes 4
Long Island
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 28, 2014

If you want a vacation a little different from the norm, you might like this hotel in this city. The hotel looks like a colonial hacienda. The grounds are pretty and include a pool that is made of a bunch of connected, 3 foot deep pools that integrate antique walls. Interesting and very pretty, but at close look, the bottom... More

Was this review helpful? Yes 5
Westhill, United Kingdom
Top Contributor
117 reviews 117 reviews
24 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed March 4, 2014

We spent 1 night here. Room was quirky with bathroom area bigger than the bedroom! Only snag is there is no door to the toilet! Plenty room to put in a door but why not? Only seating area was in bathroom area (yes, really) so one of us had to vacate when needs must! Bizarre! Still a quality hotel with... More

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Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel

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