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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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153 reviews from our community

Traveler rating
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    15
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chorley, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

It is a beautiful hotel but and its a big but the staff appear completely uninterested in their job. The pool very beautiful but had not been cleaned for weeks, the breakfast arrived in a random order, check out was embarassing slow and I was the only one checking out, it would have been nice to be told of the... More 

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Arturo P, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Jst962, First I would like to thank you for chosing us to host you. I find myself very interested in your comments, thankyou very much for letting us know about our flaws in the service we provide so we can improve ourselves on the daily basis. We will be training and testing our staff to provide a faster check-in/check-out... More 

Mexico City, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent a long weekend with 6 friends and their wifes. The hotel is very good the locación is also very good, the food is amount the best in Campeche but the best part is attitute of the people that work there. We were delighted bye the service received. From the momento we arrived the Manager, Regina greeted us and assured... More 

Was this review helpful? Yes 2
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Good afternoon Mr. Juan Manuel F, We couldnt be happier after reading your kind comments, We will make sure to let our associates in Hacienda Puerta Campeche and the departments involved know about your tougths. In case you visit again the Península we are going to be more than glad to host you again in any of our properties, feel... More 

Amsterdam, The Netherlands
Top Contributor
125 reviews 125 reviews
70 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 9, 2015

This should be the best hotel in Campeche; instead, I was let down by the service. The property is stunning: a careful restoration transformed several houses into a hotel with a beautiful garden and swimming pool, meandering through the old walls of the houses. There is also a sundeck, and a nice restaurant and bar. However, most of the rooms... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche Mr. Bingo_the_dog First of all thank you for the preference in our Haciendas, we are very excited about your last stay with us and having received your feedback not only in Puerta Campeche if not also in the other haciendas where you stayed! we are very pleased for the time you took to share your experience! Again,... More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 18, 2015

We really loved the unique layout of this hotel. Our room, 4, opened out to the beautiful courtyard with the swimming pool which winds through the old walls. The gardens are quiet and an oasis from the bustle of a relatively busy town outside the gates. The room was one of the most lovely rooms we've stayed in during our... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche ShivvieAng! Thank you so much for your preference to Hacienda Puerta Campeche and for the time you take to share with us your experience in our property! I'm very pleased you enjoyed your time in the Hacienda. The service we offered in our terrace is especially in events at Hacienda Puerta Campeche, sorry for the inconvenience this... More 

Santa Ana, El Salvador
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 13, 2015

This is a group of houses that had been restored for luxury hospitality purposes, and let me tell you the result is superb. The first time you see pictures of this hotel, it's impossible not falling in love with its pool, but when you're there, you'll find that it's the most unique pools you've ever seen. The clever designer/architect decided... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Hacienda Puerta Campeche Mr. Orlando Peralta! Thank you so much for your preference and for the time to share with us your experience in the property! It is such a pleasure to now you had a great time in the Hacienda with your wife and that we went beyond your expectations! We hope we can host you again... More 

Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2014

Puerta Campeche is a beautifully restored group of ancient houses, superbly located right in front of one of the old city gates, in a quiet corner, and yet, within blocks of Calle 59 and Campeche's main square. The hotel features a unique pool and gardens, ideal to rest and refresh when the heat get rough. The rooms are on the... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche Eyes-wide-opn, First of all Happy New Year!! hope you had a great time with your family and friends! Thank you very much for taking the time to share with us your thoughts and your experience with us we are pleased we fulfill your expectations. Hope we can host you again soon in the near future in Hacienda... More 

Hue, Vietnam
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 26, 2014

When we arrived at the hotel the rooms were ready. It is a small very personalized hotel. Check in was a pleasure and took place in the living room not standing up in front of a desk. Extremely courteous. The restaurant kitchen is ok. We had Christmas dinner it was pleasant and service was excellent but the food is mediocre.... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche AsianTravel First of all Happy Holidays!! hope you are having a great time with your family and friends! and thank you for your preference in Hacienda Puerta Campeche a Luxury Collection Hotel by Starwood!! It's a great pleasure to know your experience in the hacienda was excellent and you spend a great time with us, about the... More 

Berkshire, UK
Top Contributor
274 reviews 274 reviews
162 hotel reviews
251 helpful votes 251 helpful votes
2 of 5 stars Reviewed November 27, 2014

Inevitably the answer to this question is invariably people. We'd booked our room months before. We're prior guests. We came there from another Starwood property at Santa Rosa. We were staying more than one night. So why give us the worst room in the hotel? Room 6 is small to the point that you almost walk into the bed as... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Mr. DavidHBerkshire_UK thanks again for your time for share with us your comments about your experience in Hacienda Puerta Campeche and for choosing us for your vacation. We are truly sorry to hear about the bad things happened in Hacienda Puerta Campeche, is not an excuse for the service you received! I want to tell you we already make a... More 

Palm Springs, California
Top Contributor
211 reviews 211 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 7, 2014

Very central, just inside the walls of this beautiful city fortified against pirates in previous centuries. Our room was comfortable, quiet, and relaxing. The garden and pool are very beautiful and the restaurant served a very nice breakfast. We'd definitely stay here again.

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Cafrancophile! Thanks for your time to tell us your experience! I really appreciate it and we are glad you enjoyed your stay with us in Hacienda Santa Rosa & Puerta Campeche. Again thanks and we hope we can host you again in Hacienda Santa Rosa, Puerta Campeche or any of our sisters' properties. If you want to arrange something special... More 

Cancun, Mexico
Top Contributor
137 reviews 137 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 2, 2014

I stayed here as I found it on Starwood website and we liked the Luxury Collection. The place is very quaint and old Hacienda style. Very well located in the corner of 59th street that now is a pedestrian street, so easy access to both "Puerta de Mar" & "Puerta de Tierra" and walking distance to the promenade and several... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Good afternon Fbezamon Greetings from Campeche!! First of all thank you for choosing the Hacienda Puerta Campeche to spend your vacation with your family and thanks for taking time to tell us your experience in the Hacienda. We are glad you enjoyed the property and the city and we really hope we can host you again soon in Hacienda Puerta... More 

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