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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frankfurt, Germany
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 11, 2015

First of all - I would have loved to like this place. The setting is lovely in the old town and the room I had was gracious and endulging (I hope this sums it up). There is a nice small pool and a lovely teracce. I was here for nine nights and I think I gained a deeper insight. The... More 

Was this review helpful? Yes 2
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Cocktailhase, Thank you for taking the time to write these comments. In the name of The Haciendas, I apologize for the incidents you met during your stay at Hacienda Puerta Campeche. Your words are well received because they are making a difference in this property. Our Genaral Manager is already aware of your stay in Puerta Campeche and changes... More 

Greater London, United Kingdom
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 13, 2015

Haciends Puerta Campeche is a 10 year old hotel with 15 rooms of 4 different catagories. International and regional cuisines are served at the hotel restaurant. The entire building used to be a wine cellar and it certainly has a very special feel to it. The hotel consists of two floors with 5 rooms on the top and 10 on... More 

Was this review helpful? Yes 1
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear MissD787, Thankyou very much for taking your time to comment on Hacienda Puerta Campeche. I noticed in your survey that our service didnt met your expectations, I will make sure this information get to our General Manager so we can makes the correct improvements so we can have a gladly surprise for when you come back to visit. I... More 

Chorley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 7, 2015

It is a beautiful hotel but and its a big but the staff appear completely uninterested in their job. The pool very beautiful but had not been cleaned for weeks, the breakfast arrived in a random order, check out was embarassing slow and I was the only one checking out, it would have been nice to be told of the... More 

Was this review helpful? Yes 1
Arturo P, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Jst962, First I would like to thank you for chosing us to host you. I find myself very interested in your comments, thankyou very much for letting us know about our flaws in the service we provide so we can improve ourselves on the daily basis. We will be training and testing our staff to provide a faster check-in/check-out... More 

Mexico City, Mexico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 24, 2015

Spent a long weekend with 6 friends and their wifes. The hotel is very good the locación is also very good, the food is amount the best in Campeche but the best part is attitute of the people that work there. We were delighted bye the service received. From the momento we arrived the Manager, Regina greeted us and assured... More 

Was this review helpful? Yes 2
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Good afternoon Mr. Juan Manuel F, We couldnt be happier after reading your kind comments, We will make sure to let our associates in Hacienda Puerta Campeche and the departments involved know about your tougths. In case you visit again the Península we are going to be more than glad to host you again in any of our properties, feel... More 

Amsterdam, The Netherlands
Level Contributor
123 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed February 9, 2015

This should be the best hotel in Campeche; instead, I was let down by the service. The property is stunning: a careful restoration transformed several houses into a hotel with a beautiful garden and swimming pool, meandering through the old walls of the houses. There is also a sundeck, and a nice restaurant and bar. However, most of the rooms... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche Mr. Bingo_the_dog First of all thank you for the preference in our Haciendas, we are very excited about your last stay with us and having received your feedback not only in Puerta Campeche if not also in the other haciendas where you stayed! we are very pleased for the time you took to share your experience! Again,... More 

New York City, New York
Level Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 18, 2015

We really loved the unique layout of this hotel. Our room, 4, opened out to the beautiful courtyard with the swimming pool which winds through the old walls. The gardens are quiet and an oasis from the bustle of a relatively busy town outside the gates. The room was one of the most lovely rooms we've stayed in during our... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche ShivvieAng! Thank you so much for your preference to Hacienda Puerta Campeche and for the time you take to share with us your experience in our property! I'm very pleased you enjoyed your time in the Hacienda. The service we offered in our terrace is especially in events at Hacienda Puerta Campeche, sorry for the inconvenience this... More 

Santa Ana, El Salvador
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 13, 2015

This is a group of houses that had been restored for luxury hospitality purposes, and let me tell you the result is superb. The first time you see pictures of this hotel, it's impossible not falling in love with its pool, but when you're there, you'll find that it's the most unique pools you've ever seen. The clever designer/architect decided... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Hacienda Puerta Campeche Mr. Orlando Peralta! Thank you so much for your preference and for the time to share with us your experience in the property! It is such a pleasure to now you had a great time in the Hacienda with your wife and that we went beyond your expectations! We hope we can host you again... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 29, 2014

Puerta Campeche is a beautifully restored group of ancient houses, superbly located right in front of one of the old city gates, in a quiet corner, and yet, within blocks of Calle 59 and Campeche's main square. The hotel features a unique pool and gardens, ideal to rest and refresh when the heat get rough. The rooms are on the... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche Eyes-wide-opn, First of all Happy New Year!! hope you had a great time with your family and friends! Thank you very much for taking the time to share with us your thoughts and your experience with us we are pleased we fulfill your expectations. Hope we can host you again soon in the near future in Hacienda... More 

Hue, Vietnam
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 26, 2014

When we arrived at the hotel the rooms were ready. It is a small very personalized hotel. Check in was a pleasure and took place in the living room not standing up in front of a desk. Extremely courteous. The restaurant kitchen is ok. We had Christmas dinner it was pleasant and service was excellent but the food is mediocre.... More 

Was this review helpful? Yes
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche AsianTravel First of all Happy Holidays!! hope you are having a great time with your family and friends! and thank you for your preference in Hacienda Puerta Campeche a Luxury Collection Hotel by Starwood!! It's a great pleasure to know your experience in the hacienda was excellent and you spend a great time with us, about the... More 

Berkshire, UK
Level Contributor
290 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
2 of 5 stars Reviewed November 27, 2014

Inevitably the answer to this question is invariably people. We'd booked our room months before. We're prior guests. We came there from another Starwood property at Santa Rosa. We were staying more than one night. So why give us the worst room in the hotel? Room 6 is small to the point that you almost walk into the bed as... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Mr. DavidHBerkshire_UK thanks again for your time for share with us your comments about your experience in Hacienda Puerta Campeche and for choosing us for your vacation. We are truly sorry to hear about the bad things happened in Hacienda Puerta Campeche, is not an excuse for the service you received! I want to tell you we already make a... More 

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