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All 29 Campeche hotels

Hacienda Puerta Campeche, A Luxury Collection Hotel

5.0 of 5 Hotel   |   Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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Ranked #7 of 29 hotels in Campeche
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
ItsOurTurn Long Island
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123 people have reviewed this hotel

Traveler rating
    75
    30
    9
    6
    3
See reviews for
22
72
2
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Elgin, Arizona
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Thank goodness we had the opportunity to walk the grounds and see some rooms prior to booking. Dark, dank with apparently a lone old caretaker, who seemed fairly disinterested. When we asked him why the pool was so cloudy, he seemed to think that was normal. Perhaps when people pay absurd amounts of money on a hotel, they assume it... More

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Long Island
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you want a vacation a little different from the norm, you might like this hotel in this city. The hotel looks like a colonial hacienda. The grounds are pretty and include a pool that is made of a bunch of connected, 3 foot deep pools that integrate antique walls. Interesting and very pretty, but at close look, the bottom... More

Was this review helpful? Yes 2
Westhill, United Kingdom
Top Contributor
84 reviews 84 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 4, 2014

We spent 1 night here. Room was quirky with bathroom area bigger than the bedroom! Only snag is there is no door to the toilet! Plenty room to put in a door but why not? Only seating area was in bathroom area (yes, really) so one of us had to vacate when needs must! Bizarre! Still a quality hotel with... More

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Seattle, WA
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2014

The hacienda is breathtaking from the minute you enter. The grounds are beautifully cared for and are especially lovely at night. We had a large, well-appointed room with a huge bathroom with double sinks and a walk-in shower. The staff was knowledgeable and attentive, and they went out of their way to ensure our complete comfort. We were somewhat concerned... More

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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2014

We decided to have our New Year's eve dinner and party at this hotel (22 people). Since the beginning the service was terrible and slow to say the least. Once we were seated in the tables we had just ONE waiter for our table plus another one next to us with 8 people!!! We also noticed that one table had... More

Was this review helpful? Yes 1
London
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 11, 2013

This gem of a hotel is located in the historical centre of Campeche, within walking distance of the main sights. One could never imagine what it has inside simply by looking at the door. Service is amazing from the start, with valet parking and a cold towel awaiting you. The rooms are simply magical. Yes, they are a bit dark,... More

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Munich, Germany
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 7, 2013

The hotel is centrally located in the old town of Campeche and consists of several historic buildings. The inner courtyard and garden are very nice and the pool design is just spectacular! The normal rooms themselves are rather small, but bathrooms are huge and nicely designed, including a glass roof. The rooms are equipped with all amenities and bedding is... More

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Liege, Belgium
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 29, 2013

Try it, I think you will not regret your stay in this Hacienda. It is so special, not the standard luxury that you will expect from that grade and price but a special one. The room are unique, they give you the experience to live in this architecture and will a "SPG" standard. The swimming pool is just unique, integrated... More

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Mexico City, Mexico
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 16, 2013

hacienda puerta campeche is very conveniently located at the puerta de tierra, one of the main entrance to campeche, this jewel of a fortified city. the hotel is very charming and beautifully arranged. one significant feature is its lovely swimmimg pool, totally integrated in the hacienda architecture. this justifies it be part of the luxury collection. a plus: you can... More

Was this review helpful? Yes 2
Merida, Mexico
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 28, 2013

I have never stayed at this property but have eaten here 6 times: once was excellent, 3 times were OK, 2 were terrible. The staff really try hard to be accomodating and I must say I have seen an improvement in the level of service. When I ate at the restaurant yesterday, the food was OK but nothing special. The... More

Was this review helpful? Yes 1
Jose P, General Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Joanna v, Thank you very much for your recent visit to our restaurant at Hacienda Puerta Campeche. Please accept my sincere apologizes for the inconveniences encountered, make sure that actions are in place in order to correct them inmediately. Thank you again and I look forward to meeting you in person while your are next time in Campeche. Warm... More

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Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Address: Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Campeche
#3 Romantic Hotel in Campeche
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Official Description (provided by the hotel):
Hacienda Puerta Campeche is an architectural relic dating from the 17th century located just a 20 minute drive from Campeche city’s airport and in the historic center of this city, declared Cultural Heritage by UNESCO. This site is currently the ideal starting off point for adventure into the adjacent historical areas. The walls of these idyllic colonial houses are ocher and orange painted. Its 15 guest rooms and suites combine the comfort of state-of-the-art technology and traditional ambiance. Surrounded by stunning views of the gardens and the pool, the restaurant offers a sophisticated menu consisting of delightful dishes prepared with fish and sea food from the Gulf of Mexico. A terrace lounge enclosed in a charming environment welcomes guests in the evening with captivating cocktails and wines. ... more   less 
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