This place is a real gem. The staff extremely friendly. The room although slightly on the small side was very nice. The pool area was interesting with lots of small pools within a big pool. The restaurant area was clean and lovely and the restaurant served superb food. The last evening we found out that there also was a roof...
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Very nicely renovated colonial style hotel. Ideally located to explore Campeche by foot.
Some staff members missed the appropriate experience one would expect in a hotel like this, but made up for that with enthusiasm and willingness to help. Overall, the service provided by the staff was great. The cocktails served at the pool side were particularly appreciated.
We stayed...
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Dear Johan_R282,
Thank you very much for your comments. We are working closely with our Human Resources department to provide adequate training to all our staff, and improve our quality of service because we know that guests who choose our hotel have high expectations and our main desire is to fulfill these expectations. I appreciate taking the time to let...
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We spent a week in Campeche for our wedding and were able to stay at Hacienda Puerta Campeche, Hacienda Uayamon and Castlemar. Even having sampled several hotels,I'm still undecided if the 15 room Puerta Campeche is worth the price tag. At check in we were greated with Chaya (local green fruit and veggie juice) and delightful Spanish music playing in...
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Dear rms294,
Thank you very much for your detailed comments and for letting us know the experience you had in Hacienda Puerta Campeche.
Best regards,
Roberto Otálora
General Manager
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We stayed 2 nights in a fantastic suite, enormous bedroom, luxurious bathroom and a huge separate dressing room. The grounds and pool are amazing, it is a little cold but a welcoming refresher after an enjoyable morning exploring the pretty streets of Campeche. Food was a little variable - breakfasts were always good and we had an amazing lunch, but...
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Dear Richie1974,
We appreciate your comments, as well as we are pleased you had enyojed your stay at our Hacienda.
It is importatn for us to know what all our guests have to tell and thus we can improve for your service.
Thank you for recommending us widely!
Best Regards,
General Manager
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SPG Platinum member traveling with family. We were excellently greeted and taken to the best room in the hotel (1) which overlooks the amazing pool.
Food was outstanding as were the drinks.
Every interaction with the staff was five star. They also had our reservation correct wich seems to be a rarity in Yucatan.
Great location, you are in the...
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Dear travelswiss,
We get to meet up once more! I appreciate that you had the opportunity to visit now Hacienda Puerta Campeche and your experience ended absolutely wonderful!
Certainly you could fin out the differences on each property after visiting each one.
I am happy to hear your nice comments and I am sure aftewrads that more people would like...
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This place was a splurge for us, but all-in-all wasn't quite worth it. The setting and location are great. It is in a series of old, restore courtyards that are beautiful. The pool is great fun, although very chilly and really needs a heater. However a couple of things were off, which made this hotel not live up to its...
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Dear akc19,
Feedback is always appreciated so I will take in consideration all the details you mention in your review for improve our facilities. I'm happy to read our service was good, and I really regret we do not achieve your expectations, however, these comments help us to work hard and avoid other guests have inconveniences during the stay.
Thanks...
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Noteworthy: the setting of the swimming pool amids the hotel walls, good service, average food.
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Dear suesli,
Thanks for choosing Hacienda Puerta Campeche for your stay and for taking the time to write this review. Our most valuable advertising is the word of mouth, so we appreciate for doing it.
Best regards,
General Manager
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Fantastic. I can say only good things about this hotel. The staff was great, the rooms were large, the location was lovely. It was walking distance to many great restaurants. The swimming pool was awesome (but a bit cool since it is in the shade). Upstairs is a great place to sunbathe. Overall, this was one of the best hotels...
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Dear RCSpanish,
It is always good to know when guests write reviews saying that overall the experience in our hotel was great. As you stayed as well in Hacienda Uayamon you had the opportunity to experience both hotels, and I personally very happy to see that both experiences achieve your expectations. I thank you very much for taking the time...
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While the other Starwood haciendas in the Yucatan pelinsula are mostly located on the country side, this one is inside the old fortified city of San Francisco de Campeche.
The hotel offers all the services that one can expect from Starwood's "Luxury Collection" brand. Our room was large, with a high ceiling and tasteful furniture.
What really makes the charm...
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Dear YannBParis,
We thank you very much for posting this review. We're glad to hear you enjoyed your stay and actually we're working on reviewing restaurant prices so your comment is very much appreciated.
Best regards,
Hacienda Puerta Campeche
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We had spent the previous night at another of Starwood's Hacienda collection, the Hacienda Temozon, a stunning property but an awful hotel. So we were rather apprehensive on arriving at the Hacienda Puerta Campeche. It must be said that this isn't actually a hacienda, it's a few street houses knocked together. It's very pretty, though.
On the plus side, the...
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Dear Phil_London2,
We appreciate for posting this review. We'll work to explain better in the website of the property that this is part of the collection of Haciendas but are historical houses restored from 17th century.
Regarding prices of the restaurant, we are working on the revision of those, however, definitely cannot compete with the restaurants in the destination because...
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