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Hacienda Puerta Campeche, A Luxury Collection Hotel

5.0 of 5 Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Certificate of Excellence 2014
Hacienda Puerta Campeche, A Luxury Collection Hotel
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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149 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really loved the unique layout of this hotel. Our room, 4, opened out to the beautiful courtyard with the swimming pool which winds through the old walls. The gardens are quiet and an oasis from the bustle of a relatively busy town outside the gates. The room was one of the most lovely rooms we've stayed in during our... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche ShivvieAng! Thank you so much for your preference to Hacienda Puerta Campeche and for the time you take to share with us your experience in our property! I'm very pleased you enjoyed your time in the Hacienda. The service we offered in our terrace is especially in events at Hacienda Puerta Campeche, sorry for the inconvenience this... More 

Santa Ana, El Salvador
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a group of houses that had been restored for luxury hospitality purposes, and let me tell you the result is superb. The first time you see pictures of this hotel, it's impossible not falling in love with its pool, but when you're there, you'll find that it's the most unique pools you've ever seen. The clever designer/architect decided... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Hacienda Puerta Campeche Mr. Orlando Peralta! Thank you so much for your preference and for the time to share with us your experience in the property! It is such a pleasure to now you had a great time in the Hacienda with your wife and that we went beyond your expectations! We hope we can host you again... More 

Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Puerta Campeche is a beautifully restored group of ancient houses, superbly located right in front of one of the old city gates, in a quiet corner, and yet, within blocks of Calle 59 and Campeche's main square. The hotel features a unique pool and gardens, ideal to rest and refresh when the heat get rough. The rooms are on the... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche Eyes-wide-opn, First of all Happy New Year!! hope you had a great time with your family and friends! Thank you very much for taking the time to share with us your thoughts and your experience with us we are pleased we fulfill your expectations. Hope we can host you again soon in the near future in Hacienda... More 

Hue, Vietnam
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 26, 2014

When we arrived at the hotel the rooms were ready. It is a small very personalized hotel. Check in was a pleasure and took place in the living room not standing up in front of a desk. Extremely courteous. The restaurant kitchen is ok. We had Christmas dinner it was pleasant and service was excellent but the food is mediocre.... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche AsianTravel First of all Happy Holidays!! hope you are having a great time with your family and friends! and thank you for your preference in Hacienda Puerta Campeche a Luxury Collection Hotel by Starwood!! It's a great pleasure to know your experience in the hacienda was excellent and you spend a great time with us, about the... More 

Berkshire, UK
Top Contributor
274 reviews 274 reviews
162 hotel reviews
246 helpful votes 246 helpful votes
2 of 5 stars Reviewed November 27, 2014

Inevitably the answer to this question is invariably people. We'd booked our room months before. We're prior guests. We came there from another Starwood property at Santa Rosa. We were staying more than one night. So why give us the worst room in the hotel? Room 6 is small to the point that you almost walk into the bed as... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Mr. DavidHBerkshire_UK thanks again for your time for share with us your comments about your experience in Hacienda Puerta Campeche and for choosing us for your vacation. We are truly sorry to hear about the bad things happened in Hacienda Puerta Campeche, is not an excuse for the service you received! I want to tell you we already make a... More 

Palm Springs, California
Top Contributor
206 reviews 206 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 7, 2014

Very central, just inside the walls of this beautiful city fortified against pirates in previous centuries. Our room was comfortable, quiet, and relaxing. The garden and pool are very beautiful and the restaurant served a very nice breakfast. We'd definitely stay here again.

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Cafrancophile! Thanks for your time to tell us your experience! I really appreciate it and we are glad you enjoyed your stay with us in Hacienda Santa Rosa & Puerta Campeche. Again thanks and we hope we can host you again in Hacienda Santa Rosa, Puerta Campeche or any of our sisters' properties. If you want to arrange something special... More 

Cancun, Mexico
Top Contributor
124 reviews 124 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 2, 2014

I stayed here as I found it on Starwood website and we liked the Luxury Collection. The place is very quaint and old Hacienda style. Very well located in the corner of 59th street that now is a pedestrian street, so easy access to both "Puerta de Mar" & "Puerta de Tierra" and walking distance to the promenade and several... More 

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Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Good afternon Fbezamon Greetings from Campeche!! First of all thank you for choosing the Hacienda Puerta Campeche to spend your vacation with your family and thanks for taking time to tell us your experience in the Hacienda. We are glad you enjoyed the property and the city and we really hope we can host you again soon in Hacienda Puerta... More 

Mexico City, Mexico
Top Contributor
57 reviews 57 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 20, 2014

Here are the pros: location is great, next to Puerta de Tierra (Land Gate), a historical landmark where they perform "Pirate" shows at night. The building is really old and well appointed with careful details of the reworks including the pool located in the ruins of the old Hacienda rooms. The cons: extremely noisy room (no. 14) because of VERY... More 

Was this review helpful? Yes 1
Daniel F, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Greetings from Campeche!! Good afternoon Stellarsupreme, thank you for taking time to give us your feedback in Hacienda Puerta Campeche, we really appreciate your recent visit. We are truly sorry for all the inconvenience you had at the Hacienda, we want to let you know that we are working on the improvements of all the air conditioners in each room.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed August 5, 2014

Within the walled city and accesible to shops and the beach walkway for a morning jog and breathtaking sunsetting. Quiet and as if in your own big house without worries. Unique pool and hammocks right on top of it!

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Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Cesar, Thank you very much for your visit to Hacienda Puerta Campeche, we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to host you again soon at Hacienda Puerta Campeche or any of our sisters' properties in Yucatan or Campeche. Kind regards! Daniel Flores Guest Relations Daniel.flores@luxurycollection.com More 

Mexico City, Mexico
Top Contributor
341 reviews 341 reviews
29 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed July 6, 2014

We stayed for three nights and the service was really nice. The room are very spacious and with a strong A/C. Some minor details could help the hotel to become more luxurious, but overall it was a great experience. Where else do you have an Hacienda in the middle of the city?

Was this review helpful? Yes
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear MTorre, On behalf of Luxury Collection Hotel & Resorts and the Hacienda Puerta Campeche, we thank you for your recent visit. we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to seeing you again in Hacienda Puerta Campeche or any of our sisters' properties in Yucatán and Campeche, we're... More 

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Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Hotel Style:
#4 Luxury Hotel in Campeche

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