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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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189 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
180 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I really wanted to rate this excellent. This is a beautiful hotel in a fantastic location with a unique and enchanting design. The staff are all charming and helpful. The rooms are excellent. Unfortunately, for its class and price, it really misses in a number of areas. It's as if having designed the hotel, it has been abandoned to partly... More 

Helpful?
Thank Peter B
Perugia, Italy
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is incredible! Stayed there for two nights with my husband on a quick weekend getaway. The staff is lovely: they greet you with green juice, allow you to sit in the salon while they prepare your welcome packet and check-in papers. The restaurant onsite was actually better than any other food we ate in Campeche (incredible breakfast and... More 

Helpful?
Thank Ceosti
Chula Vista, California
Level Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent 4 days at this hotel. Tucked away in a quiet corner of Campeche but a world unto itself once inside. Great little pool with multiple rooms, alternates as an indoor and outdoor pool, and a hammock. Great restaurant, great staff, very clean. The only criticism is the glass ceiling lounge. Not sure who thought that out but bad idea... More 

Helpful?
Thank Alex G
Saint Paul, Minnesota
Level Contributor
115 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 stars Reviewed December 10, 2015

I stayed at 4 out of the 5 Hacienda's owned by SPG. This was ranked #4/4 for us. Each of these Hacienda's has around 10-20 rooms, and every room is unique and different. Read the descriptions when you book and make sure you choose what you want (or contact the hotel if you have questions). Even though they are all... More 

Helpful?
2 Thank Josh B
Santa Fe, New Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 23, 2015

Absolutely beautiful setting for the restaurant. We were bombarded with mosquitos. There was no air conditioning in the unbelievably hot weather and no place to sit without encountering the mosquitos. Could not tell you about the food because the mosquitos were so bad. A restaurant of this calibre of hotel should solve this problem. Oh, their answer was to offer... More 

Helpful?
Thank Ellen135
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Ellen 135, Thank you for chosing Hacienda Puerta Campeche during your visit to the Yucatan. I apologize for the inconvinience encounter with the mosquitos; Being at the end of the rain season it is hard to control them even with constant fumigations we make. I will be letting know The Haciendas GM and the executive board to adress the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

The hotel is beautiful, and in a excellent location, the service fantastic, just the bathroom was a little small. But the rest is just perfect. Very good for couples weekend. At lesst go for a drink at night.

Helpful?
1 Thank RamonaRita
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear RamonaRita, Thank you for your kind comments. It is great you have enjoyed you stay at Puerta Campeche, definitely a great place for a couples escapade. Please let me know if you are visiting any of the five Haciendas in the Peninsula, I will be glad to assist you making a great experience. Best regards! Arturo Ponce Guest Relations... More 

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 11, 2015 via mobile

Surpassed my expectations. Best hotel in Campeche. The food is good, the pool is out of this world, The rooms are beautifull. The hotel is a great example of colonial style. Strongly recommend, it will not disappoint. Walking distance to the main square and all of downtown. Right on 59th street that goes straight down to the ocean.

Helpful?
Thank Migueldlmm
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Migueldlmm, Thank you for choosing the Luxury Collection while your visit in the Peninsula! I am glad you have spend a nice time in the haciendas. The location of Puerta Campeche is truly fantastic for it gives you the oportunity to walk from Puerta de Tierra all the way dow the 59th thru the Puerta de Mar and catch... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 4, 2015 via mobile

I had an amazing stay at the Hacienda Puerta Campeche. The service couldn't have been any more charming. They greet you at the door with a welcome drink of the local freshest juice and a cold towel. Ours was dragon fruit. The room was spectacular and very large. The pool was built out of the walls of the ancient buildings,... More 

Helpful?
Thank Crazyroadtripmom
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Crazyroadtripmom, It is great you have visit the only property of the Luxury Colelction Haciendas family within a city and you have enjoyed. I am glad you have enjoy the dragon fruit juice, this fruit season is almost over but as long as there is good fruit we are going try to keep it going! The pool at this... More 

Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 6, 2015 via mobile

Stunning and amazing property especially the pool and grounds- The room was beautiful and bed was comfortable and pillows good although there were lots of mosquitoes and the Service was average at best. The city is very beautiful and worth a visit.

Helpful?
Thank KJoJ
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear KJoJ, Firs of all, I want to thankyou for choosing Hacienda Puerta Campeche during your visit to the Peninsula. I apologiez for haven´t met your expectations during your stay, if you could let me know how we could improve your experience in the hacienda be sure we will work on those aspects and hopefully we will se you again... More 

London, United Kingdom
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 17, 2015

This is a beautiful hotel in a lovely location in the heart of the restored old town of Campeche. Once past the front door, the internal courtyard was beautiful and our room and bathroom were large and luxurious. However, unfortunately this hotel also has serious issues. 1) We arrived by rental car and upon arrival at the hotel found the... More 

Helpful?
Thank EfficientTrvlr
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Efficent Trvlr, Thank you for taking the time to write this comments. We really apreciate you bring up this subjects to our attention. Regarding the parking space, we have now a security guard to ensure that the space provided be first for our guests. We apologizes for the state you have found the roof terrace, we will keep a... More 

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