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All 29 Campeche hotels

Hacienda Puerta Campeche, A Luxury Collection Hotel

5.0 of 5 Hotel   |   Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
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Hacienda Puerta Campeche, A Luxury Collection Hotel
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83%
Ranked #7 of 29 hotels in Campeche
Certificate of Excellence 2014
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131 people have reviewed this hotel

Traveler rating
    79
    32
    11
    6
    3
See reviews for
24
77
2
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Within the walled city and accesible to shops and the beach walkway for a morning jog and breathtaking sunsetting. Quiet and as if in your own big house without worries. Unique pool and hammocks right on top of it!

Was this review helpful? Yes
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Cesar, Thank you very much for your visit to Hacienda Puerta Campeche, we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to host you again soon at Hacienda Puerta Campeche or any of our sisters' properties in Yucatan or Campeche. Kind regards! Daniel Flores Guest Relations Daniel.flores@luxurycollection.com More

Mexico City, Mexico
Top Contributor
181 reviews 181 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 6, 2014

We stayed for three nights and the service was really nice. The room are very spacious and with a strong A/C. Some minor details could help the hotel to become more luxurious, but overall it was a great experience. Where else do you have an Hacienda in the middle of the city?

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Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear MTorre, On behalf of Luxury Collection Hotel & Resorts and the Hacienda Puerta Campeche, we thank you for your recent visit. we really appreciate your comments and we are pleased you had such an amazing experience with us We hope to seeing you again in Hacienda Puerta Campeche or any of our sisters' properties in Yucatán and Campeche, we're... More

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 11, 2014

We stayed for two nights and will repeat as per other reviews. The rooms are too damp and humid. The shower and loo is in the bedroom - so where is the vapour from the hot shower water going to go? Nowhere - the windows are all closed (we had one in the room) and not practical to open as... More

Was this review helpful? Yes 1
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Vix2801 I really want to thank you so much for your visit to Hacienda Puerta Campechem and I appreciate your comments in tripadvisor about your experience in the Hacienda, it's disappointing to read that you didn't have a great experience with us and we hope you accept our sincere apologizes about it. I will send your opinion to our... More

Sydney, Australia
Top Contributor
143 reviews 143 reviews
128 hotel reviews
172 helpful votes 172 helpful votes
3 of 5 stars Reviewed May 28, 2014 via mobile

I really wanted to rate this hotel higher but not really sure that I would recommend it to others. The grounds and buildings are beautiful and have charm. The staff are friendly and helpful in organising transport or whatever is needed. The location is perfect, just next to the pedestrian street. We did not eat at the hotel so we... More

Was this review helpful? Yes 1
Daniel F, Director de Relaciones con Clientes at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Guest. I want to thank you very much for your recent visit to Hacienda Puerta Campeche, Please accept my sincere apologizes for not being consistence such as in San Jose and the other haciendas you stayed, make sure that actions are in place in order to correct them inmediately. Thank you again for sharing your experience with us, I... More

Elgin, Arizona
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed April 7, 2014

Thank goodness we had the opportunity to walk the grounds and see some rooms prior to booking. Dark, dank with apparently a lone old caretaker, who seemed fairly disinterested. When we asked him why the pool was so cloudy, he seemed to think that was normal. Perhaps when people pay absurd amounts of money on a hotel, they assume it... More

Was this review helpful? Yes 2
Long Island
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 28, 2014

If you want a vacation a little different from the norm, you might like this hotel in this city. The hotel looks like a colonial hacienda. The grounds are pretty and include a pool that is made of a bunch of connected, 3 foot deep pools that integrate antique walls. Interesting and very pretty, but at close look, the bottom... More

Was this review helpful? Yes 5
Westhill, United Kingdom
Top Contributor
115 reviews 115 reviews
24 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed March 4, 2014

We spent 1 night here. Room was quirky with bathroom area bigger than the bedroom! Only snag is there is no door to the toilet! Plenty room to put in a door but why not? Only seating area was in bathroom area (yes, really) so one of us had to vacate when needs must! Bizarre! Still a quality hotel with... More

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Seattle, WA
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 4, 2014

The hacienda is breathtaking from the minute you enter. The grounds are beautifully cared for and are especially lovely at night. We had a large, well-appointed room with a huge bathroom with double sinks and a walk-in shower. The staff was knowledgeable and attentive, and they went out of their way to ensure our complete comfort. We were somewhat concerned... More

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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2014

We decided to have our New Year's eve dinner and party at this hotel (22 people). Since the beginning the service was terrible and slow to say the least. Once we were seated in the tables we had just ONE waiter for our table plus another one next to us with 8 people!!! We also noticed that one table had... More

Was this review helpful? Yes 1
London
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 11, 2013

This gem of a hotel is located in the historical centre of Campeche, within walking distance of the main sights. One could never imagine what it has inside simply by looking at the door. Service is amazing from the start, with valet parking and a cold towel awaiting you. The rooms are simply magical. Yes, they are a bit dark,... More

Was this review helpful? Yes 1
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Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel

115 photos of this hotel

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Room/suite (13)
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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#3 Luxury Hotel in Campeche #5 Romantic Hotel in Campeche
Hotel Class
Official Description (provided by the hotel)
Hacienda Puerta Campeche is an architectural relic dating from the 17th century located just a 20 minute drive from Campeche city’s airport and in the historic center of this city, declared Cultural Heritage by UNESCO. This site is currently the ideal starting off point for adventure into the adjacent historical areas. The walls of these idyllic colonial houses are ocher and orange painted. Its 15 guest rooms and suites combine the comfort of state-of-the-art technology and traditional ambiance. Surrounded by stunning views of the gardens and the pool, the restaurant offers a sophisticated menu consisting of delightful dishes prepared with fish and sea food from the Gulf of Mexico. A terrace lounge enclosed in a charming environment welcomes guests in the evening with captivating cocktails and wines. ... more   less 
Number of rooms
15

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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