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City Express Campeche

Av. Adolfo Ruiz Cortines No.12 | Area AH-KIM-PECH, San Francisco de Campeche, Campeche 24028, Mexico
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City Express Campeche
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Ranked #20 of 26 Hotels in Campeche
A recent review
4 of 5 stars Reviewed September 19, 2014
Gianluca P Milano
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38 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Milano
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 19, 2014

we stayed at this hotel in late August and I must say that the rooms are clean and comfortable, quiet . the buffet breakfast was varied and plentiful . the staff were helpful and polite. I know a 15-minute walk from the center . very good value for money

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Marlen C, Guest Relations Manager at City Express Campeche, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Campeche comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Sydney, Australia
1 review
2 of 5 stars Reviewed May 4, 2014

The tiled hallways and thin walls ecko the multitude of sounds throughout the building. Children and soccer teams fill the lobby well into the night and prevented myself from having a silent or peaceful sleep. None of the staff in the lobby think to limit the noise.

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Marlen C, Guest Relations Manager at City Express Campeche, responded to this review

Dear guest Thank you very much for contacting us, we are really sorry for inconvenience caused by the noise the rooms thanking your feedback to work in our areas of opportunity. See you at one of our hotels More 

Travelers are raving about these Campeche hotels

Monterrey, Mexico
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 6, 2014

This hotel is well located, just a few blocks away from the Sea, and there is a path to run there and use bicycle. The price is good enough, the room is very nice, with a small closet but the rest is great, bed is good, the TV is flat screen 32 inches, the bathroom is good and it even... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Campeche, responded to this review

Dear Iram, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Campeche did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Holland
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed March 7, 2014

I have stayed in several City Express hotels throughout Mexico and know what to expect: basic, but clean and ok accomodation & service for the money paid. The City Express hotel in Campeche was a clear exception, most importantly because the sheets of our bed were simply disgusting. Pubic hairs in the bed, and simply smelling like somebody already slept... More 

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marlen c, Guest Relations Manager at City Express Campeche, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the clean in de room as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action... More 

Oslo, Norway
Level Contributor
90 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed February 9, 2014

Hotel is located in the historic center of the city. It is new. Rooms are quiet big. With 2 beds. Big bathroom. Aircondition is very noisy. There is actually no problem with this hotel but the management. No body speaks english at the reseption. There was huge misunderstanding about our reservation. I had to call Venere several times before the... More 

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Marlen C, Guest Relations Manager at City Express Campeche, responded to this review

Dear Guest, thank you very much for contacting us, we want to apologize for what happened to the difficulties experienced during your stay, as we had a problem in the system and staff misunderstood. rest assured that I talk to the staff involved for this to not be repeated again expect us the opportunity to have you again to see... More 

Waco, Texas
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 9, 2012

The City Express is conveniently located in the colorful historic city of Campeche, it is very clean and compact designed in a minimalist style. The front desk reception associate was friendly and security provided us with helpful information of 2 places to eat at: Sabalos (closed at 8) and at the San Martin Portales, so we went to the Portales... More 

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ControlCalidad, Guest Relations Manager at City Express Campeche, responded to this review

Dear Guest, It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today... More 

Webster
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 30, 2012

Room was around corner from elevator and heard elevator dings all night (any time elevator door opened or closed). In the morning when showered our room had no hot water. Neighbors two doors down did. Tried to submit complaint about it in mornIng but directed to complicated online review system that nobody could figure out.

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ControlCalidad, Guest Relations Manager at City Express Campeche, responded to this review

Dear Guest, Please accept our sincere apologies for the inconvenience you may have experienced in respect to the noise in the room. I would like to share with you that we have taken immediate actionss to ensure that this will never happen again. We hope you give us the opportunity to host you again in the future and fully meet... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 22, 2012

I'm not sure why anyone would want to go to Campeche unless like us they have family there. But if you do go and need a clean place to stay City Express is clean but very very simple! Probably best for business travelers. We booked it (for 7 days) a month in advance with hotels.com but someone with an A... More 

Was this review helpful? Yes
ControlCalidad, Guest Relations Manager at City Express Campeche, responded to this review

Dear Guest, It is our pleasure to host you at City Express Campeche. Thank you very much for taking the time to share your comments with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the overall service at the hotel. I would like to share with you that we have taken immediate... More 

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