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Bukit Merah Laketown Resort

Jalan Bukit Merah, Semanggol 34400, Malaysia
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Bukit Merah Laketown Resort
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Ranked #1 of 2 Hotels in Semanggol
A recent review
3 of 5 stars reviewed 1 week ago
Harris_Azue Kuala Lumpur, Malaysia
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87 reviews from our community

Traveler rating
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    19
    29
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47
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5
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Most terrible resort you would never meet before. The electicity broke down three times within one hour. We couldn't sleep over the whole night. The room was very dirty and poorly maintained. The bedsheet and linen of the blanket were contaminated with stain. Ants also were fould in the room. If you think of staying in this resort, it is... More 

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Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The service are quite slow...we need to wait so long for the room. Don't put high expectation on the room. its just only a room. nothing more then sleep. the park is not well maintained. many of the facility are out of service.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I was check in one night for my family total with four (4) rooms at Water Chalet on 21/2/15, terrible experiences with the room have cockroaches, when we told them they just give us the spread and never assist us to clean up and leave with all the cockroaches and left !!!! And the bedsheet have ants, the room not... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2015

Old and dirty. No strong manager to answer about the mess. Water park is the worth in the world. only one of the game was interesting. I could not imagine either I am in a right destination or something wrong happened to my GPS. I strongly recommend never go there.

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Toronto, Canada
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 19, 2015

This was clearly once an all-encompassing resort. It is still a place to enjoy the nature in the relative quiet, visit the Orang Utans, and generally spend a couple of days to unwind. While the rooms are large, don't expect 5- 4- or even 3-star cleanliness. Do ask for an upgrade, however, and ask for the room to be sprayed.... More 

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Kuala Lumpur
Top Contributor
68 reviews 68 reviews
29 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 13, 2015

We (wife and self) stayed at the water chalets (kampung air) for a night. The chalet itself was located in a beautiful and scenic lake. The room was clean and the sheets were changed everyday. The food was excellent especially the Hainanese chicken and satay.The breakfast was limited but tasty. Although the chalets were far from the restuarant and swimming... More 

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Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 13, 2015

Rewinding back the last 10 years this resort was once "the hotel" that have most things a traveller / holiday goer would choose. The serene atmosphere, the location and coupled with activities offered one cannot deny that among the best place for family holiday retreat. Sadly of late, the overall condition have deterioted drasticly. I have observed the declining standard... More 

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 12, 2015

Nice environment of the hotel.Good & friendly staffs.Very helpful. Kampung Air the water chalet was the right place to stay if visit this Laketown area. The hotel need to maintain its cleaniliness.Rooms need to refurbishment. Furniture was unique but required a thorough varnished. Wifi was a problem as the staffs did not informed on the wifi network situation/ Request to... More 

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Southampton
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 2, 2015

Stayed in Kampung Air water chalets. And it was lovely. Lovely balcony, lovely rooms and lovely bathroom. Advertised as wifi in all rooms, but not in the water chalets. But this is available in the public areas. We stayed in January and the resort was empty. It was a bit eerie at night - sometimes we were the only people... More 

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Senior Contributor
26 reviews 26 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 11, 2015

We had a long journey on the motorway & wanted to get some rest as it was already late night. It was a long way in & quite dark. Street light were just minimum. Went up to the reception which was tucked away in a building somewhere (visual & orientation very low as the whole area was dark. Staff were... More 

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