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All 6 Axbridge B&Bs / inns

The Oak House Restaurant with Rooms

4.0 of 5 Small Hotel   |   The Square, Axbridge BS26 2AP, England
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86%
Ranked #3 of 6 Axbridge B&B and Inns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
John_Susan_21 Chorley, United Kingdom
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  • Reviews (165)
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165 people have reviewed this hotel

Traveler rating
    92
    49
    17
    6
    1
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21
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Southampton, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We have stayed at the Oakhouse on a couple of times before and, although it was noisy, found the cuisine excellent. This year we went out of our way to drop in for lunch on the way to a festival. We were greeted by someone who giggled at every statement that either she or we made and who told us... More

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Chorley, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Axbridge itself is a pretty market town. We stayed on our way home from Cornwall. Our room was spacious with a very comfortable bed and plenty of tea and coffee. Lots of towels and even bath robes.It overlooked the square. Friendly and helpful staff and a good breakfast which was included in the price. We would stay here again.

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Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Dear John_Susan_21, I am ever so pleased to hear that you enjoyed your stay with us, and that you would return in the future. Thank you for taking the time to write a review, I look forward to welcoming you back to The Oak House, Kind regards, Caroline More

Bath
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Had a table booked for 8, nobody showed us to our table. Waited half an hour for our drinks, and to order food. Our first course arrived at 9.15 by then we had drank our first drink and had to walk to the bar and order some more. We waited for our main course and that arrived at 10.00, considering... More

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Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Thank you, Richie1986, for your feedback. We always appreciate feedback, whether good or bad, as it is the most useful tool to help us improve. Firstly, we are sorry to hear about the service you received, it is certainly not up to our usual standard. There is no excuse for such slow service, and we have since reviewed our service... More

south of England
Contributor
14 reviews 14 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would highly recommend staying here if you would like to explore cheddar and the surrounding areas. The hotel provides seats in the village square where we enjoyed drinks in the sun before our delicious evening meal in the restaurant. I booked the oak house with a ‘redletter’ bed and breakfast hotel stay voucher and we were given a lovely... More

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Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Thank you ever so much for taking the time to share your experience of The Oak House, it is much appreciated. It's always fantastic to hear that you enjoyed our location, your room, breakfast, dinner and drinks in the sunshine! Supplying a DVD collections is actually something that I would very much like to introduce in the future, so watch... More

London, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 2, 2014

My wife and I stayed at this hotel for a romantic get away. My first impressions were excellent. Great location and really nice room with a lovely bathroom. Very clean. Contrary to other reviewers I found the staff very helpful. However being an old building which overlooked the town square, it was difficult to sleep (room 2) as there was... More

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Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Thank you, Chas S, for your review, as it is an extremely useful tool for monitoring our customers’ satisfaction. It’s fantastic to hear that you appreciated the location, bedroom, bathroom, cleanliness and staff at The Oak House. We are blessed to occupy such a historic building in such a beautiful part of the country. I am truly sorry for the... More

Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 18, 2014

Really disappointed with staff and service. Had virtually booked whole place for family as attending wedding close by. No staff about when you needed them, advised no cooked breakfast available, one room over kitchen vent, noisy, smelly and hot! Honeymooners staying there for night had no loo paper! Surely that's basic! Most of party there for two nights and honeymooners... More

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Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Dear Liz L, I sincerely appreciate your feedback, and am shocked to hear about the details of your stay. We so often get positive comments regarding our service, it is upsetting to hear that your stay was not up to standard. We have been going through some alterations over the last month or so, which has now resulted in many... More

1 review
3 of 5 stars Reviewed May 18, 2014 via mobile

Well what can I say. Lovely medieval town square, superb looking hotel/restaurant. The rooms look like they've been designed to a very high standard and then the works carried out by an unqualified builder. Don't head back to the hotel for a nice drink in the setting sun unless you like the choice of ONE draught larger! As stated in... More

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Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Dear Paul, I sincerely appreciate your feedback, as well as the time we spent discussing your stay in more detail on the phone. I believe your experience was a rare one, however bad experiences are often more memorable than brilliant ones. We always value feedback, and as a result of your comments, we no longer ask for a time for... More

Bury St. Edmunds, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 14, 2014

The warm welcome began a week before I got there with some important satnav advice (make sure you follow it!). It is what it says; a restaurant with rooms. The food was wonderful and the service super friendly. My room was fine with a comfortable bed and a powerful shower. And it is in the heart of a chocolate-box village.... More

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Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Many thanks for taking the time to review your stay here at The Oak. I'm glad you received such a warm welcome, and enjoyed your break with us. I will make sure the rest of my team read your kind words. I hope we can look forward to welcoming you back to The Oak House before long, Warm regards, Caroline More

London, United Kingdom
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 7, 2014

As long term visitors to this splendid hotel we were very pleased to see some positive changes and improvements to one of our favourite hotels. The young and small but very talented team are trying their upmost to create a special environment where you can relax and enjoy all the splendours of a truly traditional Somerset stay. We had a... More

Was this review helpful? Yes 1
Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Dear Mark & Robert, Thank you so much for spending the time to write your reviews, as always, it was great to have you. It's so lovely to hear that you still enjoy your stays here at The Oak House and that you got a chance to experience our changes. I'm glad you enjoyed the meal with your family, and... More

Rugby
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 25, 2014 via mobile

Really nice accommodation, in a historic building just off the medieval square. The staff were really friendly and helpful and the bar was really nicely decorated and had a good selection of drinks. I would definitely stay there again if in the area.

Was this review helpful? Yes
Caroline N, Public Relations Manager at The Oak House Restaurant with Rooms, responded to this review

Thank you for your kind feedback, I have passed it on to the team - it's always great to hear that people have enjoyed their stay with us! We look forward to welcoming you back to The Oak next time you're in the area, Warm regards, Caroline More

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Additional Information about The Oak House Restaurant with Rooms

Address: The Square, Axbridge BS26 2AP, England
Phone Number:
Location: United Kingdom > England > Somerset > Axbridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Oak House Restaurant with Rooms 4*
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Also Known As:
The Oak House Restaurant With Rooms Axbridge, Somerset

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the beautiful medieval town of Axbridge in Somerset less than two miles from Cheddar Gorge and just 20 minutes from Bristol airport, the Oak House is a delightful hotel and restaurant which is stylish, attractive and welcoming. Whether you want lunch or a delicious dinner, the menu offers excellent choice, aiming for locally sourced produce and regular new dishes to tempt you. ... more   less 
Number of rooms
9

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