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BEST WESTERN Webbington Hotel and Spa

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Loxton, Axbridge BS26 2HU, England
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BEST WESTERN Webbington Hotel and Spa
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BEST WESTERN Webbington Hotel and Spa
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568 reviews from our community

Traveler rating
    155
    183
    135
    65
    30
See reviews for
85
269
12
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Liverpool, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Have stayed here several times,lovely location with great staff and service. Room was fine though public areas in need of some TLC. Good choice of food with reasonable prices served in the bar , a la carte available in restaurant a bit pricey. Drinks expensive. Would stay again for location and value for money. Visit the New Inn in Cross... More 

Was this review helpful? Yes
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear Denise696 Thank you for taking some time to write a review following your recent stay with us and for choosing the Webbington Hotel once again for your accommodation requirements. It is always a pleasure to welcome back returning guests and I was very pleased to read that once again you enjoyed your stay. Your feedback is very important to... More 

Worcestershire, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here before flying abroad from Bristol Airport as a cheaper alternative to a closer hotel. It is situated far from a main road and is further from the airport than expected. The room we were given was to the rear of the hotel, probably because we booked through a budget website and looked nothing like the advertised rooms.... More 

Was this review helpful? Yes
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear Watchkeepers Thank you for your review. Your feedback very important to us and will be used to ensure we continue to maintain and improve our standards and services for all our guests to enjoy. I would like to take this opportunity to apologise for not exceeding all of your expectations and say that the contact us page on the... More 

Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

After reading the reviews I was a little apprehensive but the hotel has everything you need and more .... Clean room (ok every hotel u go too the bed comfort is never going to be like your own bed) , lovely view, great service, great spa and fab breakfast. For a 3 star it's brilliant and we would go back... More 

Was this review helpful? Yes 1
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear Flowerpowerme Thank you for taking a little time to write a review of our hotel following your recent stay. I was delighted to read that you chose our period property for your stay in the area and that we could exceed your expectations with our dedicated service, standards and facilities. I will certainly pass on your feedback to the... More 

Camberley, Surrey
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited this hotel for one night. We requested a downstairs room because of walking disability. We were given a courtyard room which was easily accessed from the rear of the hotel with a parking space alloted However the description to get us there was somewhat difficult to understand and we found ourselves in the gym arear and a very... More 

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LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear Philmo60 Thank you for taking some time to review our hotel following your recent stay with us. I would like to take this opportunity to apologise for any confusion concerning the directions to your room, I was glad to read that a member of our team could help you find your way and that you did eventually find the... More 

Bristol england
Top Contributor
83 reviews 83 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was very small but functional, service ok, every where looked a little tired. Restaurant food was very bland, best part was the pool area. The reception could not check us out in the morning because a member of staff was ill, not good enough The hotel served a purpose but would not rush back.

Was this review helpful? Yes
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear Mick B Thank you for your review. Please accept my apologies for any inconvenience caused due to the receptionist being ill on the morning of your departure, we did rectify the situation as soon as possible, however I realise that this is no reason our guests should receive anything less than the level of customer service we intend to... More 

Cambridge, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

Had a 2 night stay in this hotel and was incredibly disappointed by the poor standards of the rooms. Rooms should not be provided without basic standards of Maintenance addressed. From the 3 rooms tried over 2 nights (each move due to substandard rooms) Issues included 2 beds pushed together to create double room, towel rail coming off wall (or... More 

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LatonaLeisureGroup, Group Operations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear Amy T Please accept my sincere apologies for not exceeding your expectations during your recent visit to our Webbington Hotel. As a company we strive to provide standards and services so our guests can experience a comfortable and enjoyable stay, however this was clearly not the case with yourself, for which I am truly sorry. I would like to... More 

Northampton, United Kingdom
Top Contributor
93 reviews 93 reviews
82 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Easy to park and booking in as was paying to leave. Good English cider on tap. I ate in the restaurant and the food was ok but nothing to write home about. I came back to the bar at 10.20 and it was shut. The breakfast was good, WiFi was not consistent. the signs to the rooms need to be... More 

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LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear brianwNorthhants Thank you for taking some time to review our hotel following your recent stay. I was pleased to read that you enjoyed your stay and that our reception team were efficient and friendly. However I must apologise that when you went to the bar at 10:20 it was closed, this is somewhat of a mystery to me as... More 

Yateley
Top Contributor
153 reviews 153 reviews
60 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

once again we had a wonderful, relaxing 2 night break at the Webbington Hotel and Spa. Our room was first class and also had a balcony which will be very nice in the summer. The staff were very helpful, Sony in the restaurant was as usual very helpful and friendly. It was a real joy to relax beside the pool... More 

Was this review helpful? Yes
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear aitchraz Thank you for choosing the Webbington Hotel once again. We were delighted to welcome you back and would like to take this opportunity to thank you for your review and say that we were very pleased to read that you thoroughly enjoyed your recent stay. Your feedback is very much appreciated and I will be sure to pass... More 

Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very impressed with the views & old fasioned edwardian style house, and inside was just as nice However our receptionist could not have been less intrested and gave us wrong information twice! Room was stunning food was great . Lesiure 10/10

Was this review helpful? Yes
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review

Dear Welshboy1987 Thank you for your review. I was very pleased to read that you enjoyed your stay in our period property and that you took advantage of our Leisure Facilities which you also thoroughly enjoyed. However I would just like to take this opportunity to offer my sincerest apologies for any less than perfect customer service and interaction with... More 

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