This is now my third review and things are improving
Staff - very friendly and helpful check-in staff, changed room for me no problem, only issue was on check out where I had booked the wrong rate apparently and breakfast was not included which it had been every other time in my company rate - it was 'not possible' to...
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Reviewed September 27, 2010
Reviewed October 1, 2011
I have stayed at the Grand Winston a number of times on whilst on business in Rijswijk. It is ideally located next to the station so easy to access from Amsterdam and the centre of The Hague. The rooms are perfectly comfortable if a little plain and I agree with others that they tend to be a bit dark. This...
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Dear BowBell,
Thank you for taking the time to review our hotel. We are happy to hear you had a comfortable stay and that you like our food and location. Thank you for praising our staff, we really appreciate your recognition.
Once again, many thanks for your nice review and hopefully we can welcome you back to Worldhotel Grand Winston...
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I have stayed at this hotel a couple of times but for the first time I had the chance to take the junior suite. I would definitely recommend upgrading if you can. The size of the room is very comfortable, and as a corner bedroom has more light due to double windows (although agree with other reviewers that rooms can...
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Dear SueSilvers,
Many thanks for your lovely review and recognizing our staff. We are very happy you enjoyed your stay with us. Hopefully we are able to exceed your expectations of our hotel the next time you visit us.
Many thanks for choosing Worldhotel Grand Winston and I look forward to accommodate you again in the future.
Kind regards,
Arjan...
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Anothet long stay at the Grand Winston (back again next month too!)
Staff were great again. I have still rated the hotel well due to the communal area and the staff. It's great to see after my last two reviews that the Internet is now free to a point and now reduced price for 24hrs. Excellent.
I had a room...
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Reviewed September 29, 2011
Reviewed March 17, 2012
Dear Eenu,
First of all, thanks for visiting Worldhotel Grand Winston again! Second, thanks for sharing your experience in our hotel on TripAdvisor. We really appreciate your efforts to review our hotel. In this way we are able to improve our services and facilities. We are also happy to see you appreciate our free WIFI.
We are looking forward to...
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OK, let's get the odd things out of the way. Transparent shower and toilet - pretty weird. Window in line of sight of the transparent shower and toilet - even more weird. Had to use the wooden screen whenever in the shower/toilet, which meant the room gets quite dark. Travelling solo, so this was an ok solution. Curtains would have...
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Dear Daengkirana,
Many thanks for sharing your experience in our hotel on TripAdvisor. We are sorry to learn of your disappointment regarding the transparent wall of the bathroom. Please know we offer several different rooms with and without transparent bathroom walls. If available you are able to switch to a room without a transparent bathroom wall.
Many thanks for your...
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I stayed in this hotel on business. Ideally located right next to the train station. Friendly staff. Breakfast was good. However the quality of the room service leaves too much to be deired. Quantity was very good, but lacked taste. Furniture in the room was marked and nnede a revamp. (I stayed in th Kessler wing) internet is very slow...
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Dear Sydney_on_the_move,
Many thanks for taking the time to write a review of your stay with us. We are happy to hear you liked the location and the personnel. However, we are disappointed to hear that the furniture was marked. We will certainly investigate this issue and we will solve this as soon as possible.
Please note that we are...
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So this is my second review after staying at this hotel back in September 2011. I would say much has improved at the hotel since then. I felt the staff were more friendly and more helpful than my previous stay, there were a few new faces. The food was good, though the steak now doesn't come with a large serving...
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Reviewed September 29, 2011
Reviewed May 10, 2012
Dear Eenu,
Thank you for sharing such a wonderful review on Tripadvisor and giving us this opportunity to show our hospitality. Thank you for recognizing our staff and quality of food. We will of course inform Bob about your review and please do not hesitate to ask for the fries you had before next time you visit us.
We are...
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In the 2-persons hotel room I stayed, the toilet and the shower was placed in the same room / space as the bed, although they were somewhat separated by a transparant wall. However, between the wall and the ceiling of the room an opening of 50 cm remained. In many ways, a lack of privacy.
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Dear Marco,
Thank you for your review. We are sorry to learn of your disappointment regarding the transparent wall of the bathroom. Please know we offer several different rooms with and without transparent bathroom walls. If available you are able to switch to a room without a transparent bathroom wall.
Please contact me directly to make arrangements for a future...
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I had been staying in this hotel since 2003 on business.
Proximity to the work appointments is great. Breakfast is the next best thing.
Other than that, I never liked the rooms which have see-through power shower/toilet so obviously it's hard to imagine sharing a room with another person - yes - even if you are a couple! The window...
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Dear Sinag,
Thank you for your feedback. We appreciate and value your effort to inform us about your recent experiences during your stay at the Worldhotel Grand Winston.
As happy as we are to hear about your approval of our breakfast offering, we are sorry to learn of your disappointment regarding the design of the bed rooms or the menu...
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Despite some of the comments of fellow travellers about Shell employees choosing to stay in other locations - I would have thought they stayed in other locations to get away from fellow employees, as opposed to because of the hotel - I've stayed here a few times and would stay here again. Any time!
It's comfortable and interesting rooms, and...
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Dear Harry L,
Many thanks for your lovely review and all positive information that you provide to all Tripadvisor members concerning Worldhotel Grand Winston. We are really delighted you enjoyed your stays in our hotel and in particular the food quality of our restaurant.
Your comment concerning free WiFi in the rooms is totally understandable. Please rest assured that we...
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