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All 2 Nova Iguacu hotels

Mercure RJ Nova Iguacu

4.0 of 5 Hotel   |   Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
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Ranked #1 of 2 Hotels in Nova Iguacu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Fernando A
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142 reviews from our community

Traveler rating
    44
    70
    19
    5
    4
See reviews for
22
22
15
72
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Great experience and welcome. Large rooms and bed. Very clean. It's a new hotel and rooms are very modern. Rooms have a desk which is ideal for business trips. Internet can be slow especially in the evenings once guests start checking in. Very well located.

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Rio de Janeiro, RJ
1 review
2 of 5 stars Reviewed 1 week ago NEW

I like the hotel property, restaurant and staff. But, the internet is a big disappointment. Here for business for a long time and we struggle with the often unavailable and always slow internet. When the front desk is contacted they are nice but the problem is never resolved.

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La Rochelle, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 5, 2014

I stayed in this hotel for three whole months from May till July 2014. My stay was for business as is the case for a good half of the guests here. The bottom line is that if you HAVE TO stay in Nova Iguacu, the Mercure is clearly the best deal. Pros: The hotel is relatively new and generally speaking... More

Was this review helpful? Yes 1
Bruxelles
1 review
4 of 5 stars Reviewed August 2, 2014

Nice hotel, central location close to shopping and nova iguacu down town. Nice people. Food ok, fitness center ok. Quality versus cost ratio ok. A few negative points: -when I asked for a glass of wine, they did not have any wine -avoid top high levels floors for noise -absence of 2 chairs in double rooms making difficult to eat... More

Review collected in partnership with Mercure Hotels

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CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will... More

Nashua, New Hampshire
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

Staying at this hotel at the moment. The breakfast is pretty good and other meals are good in general, but limited choices. There is a shopping mall across the bridge where you can get most things you need while travelling. The gas station near by rarely has gas but does offer items similar to a convenience store.

Was this review helpful? Yes
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Hamilton, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 12, 2014

This hotel is much further than the major attractions than indicated. 2 to 4 hours depending on traffic. Train and parties outside meant no sleep. Tried to cancel staff not helpful. Left 2 days early because we were miserable here. Staff did not care.

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More

North Bergen
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 21, 2013

The location actually isn't bad as it puts you in walking distance to a lot of local night life. The problem is the city itself isn't the safest so if you aren't fluent in portuguese, go with a group of people for a little added safety or at least get home before the streets go empty. That said, there is... More

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Delray Beach, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 2, 2013

Stayed here on 11/27/13. Restaurant was closed, breakfast was lousy, staff was not very friendly. I found the reviews here and the staff's response to them to sound much better than it was. I am not a complainer but was frustrated by the experience. I would stay again in a pinch, but would be looking for alternatives. It is also... More

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More

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Additional Information about Mercure RJ Nova Iguacu

Address: Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
Location: Brazil > State of Rio de Janeiro > Nova Iguacu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure RJ Nova Iguacu 4*
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