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All 2 Nova Iguacu hotels

Mercure RJ Nova Iguacu

4.0 of 5 Hotel   |   Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
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Ranked #1 of 2 hotels in Nova Iguacu
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
Haris_A_10 La Rochelle, France
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135 people have reviewed this hotel

Traveler rating
    42
    67
    18
    4
    4
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21
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67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • English first
  • French first
  • Japanese first
  • Portuguese first
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English first
La Rochelle, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for three whole months from May till July 2014. My stay was for business as is the case for a good half of the guests here. The bottom line is that if you HAVE TO stay in Nova Iguacu, the Mercure is clearly the best deal. Pros: The hotel is relatively new and generally speaking... More

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Bruxelles
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, central location close to shopping and nova iguacu down town. Nice people. Food ok, fitness center ok. Quality versus cost ratio ok. A few negative points: -when I asked for a glass of wine, they did not have any wine -avoid top high levels floors for noise -absence of 2 chairs in double rooms making difficult to eat... More

Review collected in partnership with Mercure Hotels

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CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will... More

Nashua, New Hampshire
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

Staying at this hotel at the moment. The breakfast is pretty good and other meals are good in general, but limited choices. There is a shopping mall across the bridge where you can get most things you need while travelling. The gas station near by rarely has gas but does offer items similar to a convenience store.

Was this review helpful? Yes
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Hamilton, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 12, 2014

This hotel is much further than the major attractions than indicated. 2 to 4 hours depending on traffic. Train and parties outside meant no sleep. Tried to cancel staff not helpful. Left 2 days early because we were miserable here. Staff did not care.

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More

North Bergen
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 21, 2013

The location actually isn't bad as it puts you in walking distance to a lot of local night life. The problem is the city itself isn't the safest so if you aren't fluent in portuguese, go with a group of people for a little added safety or at least get home before the streets go empty. That said, there is... More

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Delray Beach, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 2, 2013

Stayed here on 11/27/13. Restaurant was closed, breakfast was lousy, staff was not very friendly. I found the reviews here and the staff's response to them to sound much better than it was. I am not a complainer but was frustrated by the experience. I would stay again in a pinch, but would be looking for alternatives. It is also... More

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More

Halifax, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

Our experience at this hotel will be forever memorable because of the exceptional patience, professional service and consistent focus of the staff in dealing with a difficult situation and making the end result worth staying at the Mercure. We have nothing but high praise for the unending contribution of the staff as a whole in working together to provide alternatives... More

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Rio de Janeiro, RJ
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 23, 2013 via mobile

Great for Business Stay. City itself doesn't offer too much but if you have something that demands a sleepover, this is a fair place to stay. Breakfast does not match overall good service. Few options

Was this review helpful? Yes 2
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Sorry for not satisfy you in our breakfast. Your feedback is extremely important to improve our services and make sure that actions are taken to improve it. We expect to guest you soon and change your mind about our breakfast. Best Regards. More

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Additional Information about Mercure RJ Nova Iguacu

Address: Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
Location: Brazil > State of Rio de Janeiro > Nova Iguacu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure RJ Nova Iguacu 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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