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Mercure RJ Nova Iguacu

Certificate of Excellence
Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
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Mercure RJ Nova Iguacu
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Mercure RJ Nova Iguacu
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212 Reviews from our TripAdvisor Community

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Traveler rating
    71
    104
    22
    9
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 25, 2015

I've stayed here three times on business trips. The hotel is clean, the rooms are good, bathrooms are small but clean and showers are good. Beds are comfortable. Checking out can be a little slow in the mornings because many people check out at the same time, so don't be in a hurry. Gym is large. Pool looked nice, but... More 

Was this review helpful? Yes 1
Sao Paulo, SP
Level Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 9, 2015

The hotel offers spacious, well-furnished and very clean rooms. I encountered a problem with closing the window in my room - within 10 minutes a guy from maintenance was able to solve the issue! The personnel at the reception during check-in and check-out was very friendly and supportive. The breakfast buffet offers a wide range of fresh fruits, breads, muesli,... More 

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Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 17, 2014

Great experience and welcome. Large rooms and bed. Very clean. It's a new hotel and rooms are very modern. Rooms have a desk which is ideal for business trips. Internet can be slow especially in the evenings once guests start checking in. Very well located.

Was this review helpful? Yes
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Rio de Janeiro, RJ
Level Contributor
4 reviews
2 of 5 stars Reviewed September 15, 2014

I like the hotel property, restaurant and staff. But, the internet is a big disappointment. Here for business for a long time and we struggle with the often unavailable and always slow internet. When the front desk is contacted they are nice but the problem is never resolved.

Was this review helpful? Yes
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

La Rochelle, France
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 5, 2014

I stayed in this hotel for three whole months from May till July 2014. My stay was for business as is the case for a good half of the guests here. The bottom line is that if you HAVE TO stay in Nova Iguacu, the Mercure is clearly the best deal. Pros: The hotel is relatively new and generally speaking... More 

Was this review helpful? Yes 2
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Bruxelles
1 review
4 of 5 stars Reviewed August 2, 2014

Nice hotel, central location close to shopping and nova iguacu down town. Nice people. Food ok, fitness center ok. Quality versus cost ratio ok. A few negative points: -when I asked for a glass of wine, they did not have any wine -avoid top high levels floors for noise -absence of 2 chairs in double rooms making difficult to eat... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will... More 

Nashua, New Hampshire
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 16, 2014

Staying at this hotel at the moment. The breakfast is pretty good and other meals are good in general, but limited choices. There is a shopping mall across the bridge where you can get most things you need while travelling. The gas station near by rarely has gas but does offer items similar to a convenience store.

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Hamilton, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 12, 2014

This hotel is much further than the major attractions than indicated. 2 to 4 hours depending on traffic. Train and parties outside meant no sleep. Tried to cancel staff not helpful. Left 2 days early because we were miserable here. Staff did not care.

Was this review helpful? Yes 1
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

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