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Bhu Nga Thani Resort and Spa

Certificate of Excellence
Ao Nang Beach Resort, 142 Moo -2 Ao Nang | Railay East beach, Railay Beach, Krabi Town 81180, Thailand
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Bhu Nga Thani Resort and Spa
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425 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Chiang Mai, Thailand
1 review
4 of 5 stars Reviewed 2 weeks ago

The view surrounding the hotel was fantastic. The staff were very good. They were very helpful and friendly. The room was big but i felt it was little stuffy in the room. Actually i thought it came from pillows and bed.

Was this review helpful? Yes 1
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is average but the location is perfect! You can't go wrong when you are in paradise. The hotel is within a short walk to both sides (beaches) it sits close to where the boats dock. The price is great compared to others. The food was ok. Service was ok. Location was everything and more! Great views...perfect!

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PG P, Manager at Bhu Nga Thani Resort and Spa, responded to this review

Dear Rosa G, Thank you for taking your time to provide a review of your recent stay with us. I have shared your comment to the our team and definitely it is our commitment to providing the best Property and Service to the Our guest. Thank you again and we wish to have a chance to service you again for... More 

Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel grounds are nice and so is the room. I guess I just expected more. The pool looked nicer in the photos, it is full of rust. The food was just average. The spa was a highlight for me. The service exceeded my expectations.

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PG P, Manager at Bhu Nga Thani Resort and Spa, responded to this review

Dear Ryguy99, Thank you for your comment that encourage to our staff for increasing Service Quality. For some rust at pool . We will remove it in this month and maintain pool to be nice. (We can renew or maintain our resort just in low season cause there are a few guest in this time.) Thank you for selectign our... More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 30, 2015 via mobile

the resort was good but the customer service was not even of the standards of a 1 star hotel. These guys did not put a standard hotel slipper in our room at first. When we were checking out they placed a bill of 500 baht of a slipper. We were saying that it wasn't even there when we checked in,... More 

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PG P, Manager at Bhu Nga Thani Resort and Spa, responded to this review

Dear Raghav K., Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to review and improve our service. Please accept my sincere apology for the inconvenience caused, your feedback has been noted and I will personally discuss with our team to make improvements to the... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 22, 2015

The hotel has no beach, which is a little bit disappointing when you are visiting Krabi on your honeymoon. The hotel is on the east side of Railay which very low tides, that means that the beach on that side is not suitable to do anything. It takes a ten minute walk and you will arrive to Railay West, the... More 

Was this review helpful? Yes 1
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Ramiro A, Thank you for your valued comment, I have shared to the team. Thank you again for giving us a chance to serve you, we look forward to your return visit soon. Yours truly, Bhu Nga Thani Resort&Spa More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 21, 2015

We booked the Grand deluxe room for our honey moon in beautiful Railay beach, I picked this hotel because it seemed really romantic and nice (see attached pic). when we arrived, we noticed there was a leak in the tub's faucet and cockroaches in the room. I went to reception before my wife will notice (and panic) and asked to... More 

Was this review helpful? Yes 2
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear RoyG1985, Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to improve. Please accept my sincere apology for the inconvenience caused especially the inconvenience from the service. Your feedback has been noted and we will definitely improve on thispoint. Thank you again and would... More 

A TripAdvisor Member
4 of 5 stars Reviewed June 20, 2015

Arrived Railay on a stormy day. It's a blessing to have booked hotel transfer from airport which includes a van from airport to pier, tuk tuk from the start of the pier to the boat, boat ride to Railey East Pier and porters taking all your bags to the hotel. Towels were given to us to dry ourselves.. Breakfast, which... More 

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Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Sir/Madam, Thank you for your valued comment, I have shared to the team and definitely it is our commitment to providing the best to the guest. Thank you again for giving us a chance to serve you, we look forward to your return visit soon. Yours truly, Bhu Nga Thani Resort&Spa More 

Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 7, 2015

Most important thing to know before booking this hotel: it's no beach front. This is front of a mangrove. But still a nice place to be! Is really close to stores and restaurants and you can walk 10 min to the beach. The place is really calm, clean and beautiful. Good breakfast! The water coming from the shower/tap smells and... More 

Was this review helpful? Yes 1
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Lygia P, Thank you for taking your time to provide a review of your recent stay with us. Please accept my sincere apology for the inconvenience caused especially the salty water taste, your feedback has been noted. And our team is working very hard on it. Thank you again and we wish to have a chance to service you... More 

Leicester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 5, 2015 via mobile

We stayed at this hotel for 6 nights as part of our honeymoon in April. Despite mixed reviews we felt it offered what we needed and booked, we did not regret staying at the hotel however did experience a few issues whilst there, although the issues were nothing that could not been resolved for us. Firstly, the room, the grounds... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Sonal M, Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to improve. Please accept my sincere apology for the inconvenience caused especially the inconvenience from hot water. Your feedback has been noted and we will get rid of this problem as soon as... More 

Singapour
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 5, 2015

This hotel is not nice: - huge humidity in rooms, which makes beds and pillows really smelly. - pool dirty - The worst thing is the service at the reception - do not book any tour with them unless you want to be robbed! Worse they dare to tell us that they "really don't mind" if you feel bad because... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Lea P., Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to review and improve our service. Please accept my sincere apology for the inconvenience caused, your feedback has been noted and I will personally discuss with our team to make improvements to the... More 

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Pool/beach area (45)
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Hotel & grounds (71)
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Bathroom (15)
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Room/suite (47)
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Amenities (16)
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Deluxe Elegant Room (34)
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Deluxe Grand Room (37)
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Deluxe Sea View Room (32)
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Pool (11)
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Pool Villa (38)
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Restaurants and Bars (10)
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The Hotel (13)

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Dining (1)
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