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Bhu Nga Thani Resort and Spa

Certificate of Excellence
Ao Nang Beach Resort, 142 Moo -2 Ao Nang | Railay East beach, Railay Beach, Krabi Town 81180, Thailand
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Bhu Nga Thani Resort and Spa
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421 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

the resort was good but the customer service was not even of the standards of a 1 star hotel. These guys did not put a standard hotel slipper in our room at first. When we were checking out they placed a bill of 500 baht of a slipper. We were saying that it wasn't even there when we checked in,... More 

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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel has no beach, which is a little bit disappointing when you are visiting Krabi on your honeymoon. The hotel is on the east side of Railay which very low tides, that means that the beach on that side is not suitable to do anything. It takes a ten minute walk and you will arrive to Railay West, the... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Ramiro A, Thank you for your valued comment, I have shared to the team. Thank you again for giving us a chance to serve you, we look forward to your return visit soon. Yours truly, Bhu Nga Thani Resort&Spa More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

We booked the Grand deluxe room for our honey moon in beautiful Railay beach, I picked this hotel because it seemed really romantic and nice (see attached pic). when we arrived, we noticed there was a leak in the tub's faucet and cockroaches in the room. I went to reception before my wife will notice (and panic) and asked to... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear RoyG1985, Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to improve. Please accept my sincere apology for the inconvenience caused especially the inconvenience from the service. Your feedback has been noted and we will definitely improve on thispoint. Thank you again and would... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Arrived Railay on a stormy day. It's a blessing to have booked hotel transfer from airport which includes a van from airport to pier, tuk tuk from the start of the pier to the boat, boat ride to Railey East Pier and porters taking all your bags to the hotel. Towels were given to us to dry ourselves.. Breakfast, which... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Sir/Madam, Thank you for your valued comment, I have shared to the team and definitely it is our commitment to providing the best to the guest. Thank you again for giving us a chance to serve you, we look forward to your return visit soon. Yours truly, Bhu Nga Thani Resort&Spa More 

Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Most important thing to know before booking this hotel: it's no beach front. This is front of a mangrove. But still a nice place to be! Is really close to stores and restaurants and you can walk 10 min to the beach. The place is really calm, clean and beautiful. Good breakfast! The water coming from the shower/tap smells and... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Lygia P, Thank you for taking your time to provide a review of your recent stay with us. Please accept my sincere apology for the inconvenience caused especially the salty water taste, your feedback has been noted. And our team is working very hard on it. Thank you again and we wish to have a chance to service you... More 

Leicester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel for 6 nights as part of our honeymoon in April. Despite mixed reviews we felt it offered what we needed and booked, we did not regret staying at the hotel however did experience a few issues whilst there, although the issues were nothing that could not been resolved for us. Firstly, the room, the grounds... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Sonal M, Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to improve. Please accept my sincere apology for the inconvenience caused especially the inconvenience from hot water. Your feedback has been noted and we will get rid of this problem as soon as... More 

Singapour
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is not nice: - huge humidity in rooms, which makes beds and pillows really smelly. - pool dirty - The worst thing is the service at the reception - do not book any tour with them unless you want to be robbed! Worse they dare to tell us that they "really don't mind" if you feel bad because... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Lea P., Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to review and improve our service. Please accept my sincere apology for the inconvenience caused, your feedback has been noted and I will personally discuss with our team to make improvements to the... More 

Kuala Lumpur, Malaysia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 21, 2015 via mobile

Booked airport transfer with 1400bath on way and arrangment is smonth. They pick us up from airport and reached to the ao nammoa pier entrance with mini van. Since that the entrance of the concrete pier is quite a distance to the boat,they also arranged to sent us by tuk tuk. After 15 minits traveling on the sea, we reached... More 

Was this review helpful? Yes 1
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear iceloo, Thank you for your valued comment, I have shared to the team and definitely it is our commitment to providing the best to the guest. Regarding to your feedback on your breakfast experience, we have put in the improvement list of the resort. Salty water problem is under maintenance project and we will get rid of soon. Thank... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 14, 2015

I had family coming over from the UK and as with two small children we wanted to stay somewhere a bit more high end and at the cost we choose to book here. Firstly they did not cater for the childrens beds wanting an extra 1,000 THB per night which was not stated in the booking - luckily reception did... More 

Was this review helpful? Yes 3
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Amanda C, Thank you for your time to give us your feedback during stay and please accept my sincere apologise on behalf of Bhu Nga Thani for the inconvenience caused. We hope you understand the situation that we really did not expect the problem and unfortunately it has been happened during Thai New Year(Songkran Festival) and all of the... More 

Pontefract, United Kingdom
Level Contributor
172 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed May 10, 2015

We stayed for 5 days in May (low season). The hotel and room was nice, clean and the staff were friendly - however there are a few things that need to be improved: - The pool and pool bar is supposed to be open 8am-8pm but it was rare to see anyone there before 10am so we couldn't get towels... More 

Was this review helpful? Yes
Bhungathani, Director of Sales at Bhu Nga Thani Resort and Spa, responded to this review

Dear Sara G., Thank you for taking your time to provide a review of your stay with us. We appreciate your feedback as it provides an opportunity to improve our service. Please accept my sincere apology for the inconvenience caused especially the many points on service. Your feedback has been noted and I will personally discuss with our team to... More 

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Deluxe Elegant Room (34)
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Deluxe Sea View Room (32)
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The Hotel (13)

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