After a long tiring days drive we were greeted by an unnecessarily long wait at check-in: I will spare you the details but the hotel has some basic staff re-training to do (you know the kind of thing: don't answer the phone when checking people in; don't encourage long rambling conversations and when others are waiting in line; when you...
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Hotel Eurostars Balneario de Rocallaura Spa, Vallbona De Les Monges
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Hotel Eurostars Balneario de Rocallaura
C/ Afores 2, 25269 Vallbona De Les Monges, Spain
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We stayed here to visit friends in nearby town.
The facilities are good and with some training in hospitality service for pretty much all at the hotel this could be a good hotel.
Eg - no towels provided at pool , told we couldnt order anything from restaurant menu in adjoining bar. It had to be BBQ food in the...
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Departamento Calidad Eurostars Rocallaura, Gerente at Hotel Eurostars Balneario de Rocallaura, responded to this review
April 29, 2012
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Barcelona, Spain
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April 29, 2012
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Lleida, Spain
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April 12, 2012
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April 5, 2012
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C/ Afores 2, 25269 Vallbona De Les Monges, Spain
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