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The Santosa Villas & Resort

Jl. Raya Senggigi Km 8, Senggigi, Lombok 83125, Indonesia
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The Santosa Villas & Resort
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Ranked #19 of 23 Hotels in Senggigi
A recent review
4 of 5 stars reviewed 3 weeks ago
Taufik P Bali, Indonesia
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292 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I went to the santosa in Lombok for my aunties friends wedding. I got in a sweat with my 8 year old cousin and we had so much FUN! Then on Tuesday my mum flew over and that's when we got angry..... My mum ordered a room down from the sweat and she got it, then...... The manager spoke to... More 

Was this review helpful? Yes 1
Bali, Indonesia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beachfront hotel in downtown senggigi, modern style and one of the big hotel in the area. They upgrade us to stylish suite room, but wi fi are not working well in room. The breakfast are tasty but they not change the menu for days, i spend 3 days stay here. i need to be around the lobby to have a... More 

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Singapore
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall, the stay was enjoyable and satisfactory. We had a Deluxe Suite and it was spacious, but the housekeeping standard is quite poor. There are corners in the room that are dusty, and for 2 days, the drain in the bathroom wasn't cleared, and generally, the cleaning was perfunctory. A few design fails: no soap dish for the hand soap... More 

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 12, 2015 via mobile

Me and my friend felt dissappointed with actual of room condition in this hotel. They need MUCH renovation for their room (maybe except the deluxe suite/villa type). However, they have a good manner to handle our complaint about our room condition and i was really appreciated it.

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Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 12, 2015

Love the pool very much as it is so huge. My son loves it. I manage to have a massage at the spa and it was awesome. I had lunch and I've ordered spicy cumi with rice and I loved it. Breakfast buffet could use some improvement.

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Padang, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2015

On the hi-season the price going crazy. The rooms on the old building looks like crap. Bathroom is scary and horrible. The only thing that i like about this place is the view from the restaurant. The air in the room kinda lumpy too. I guess i don't wanna go back again.

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London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 9, 2015

We didn't choose the Santosa, our agent on Bali booked it as part of a two-day excursion to Lombok. She said that we'd like it, and we expected it to be similar to the Bali Garden Resort, where we were staying in Kuta. We were so wrong. The place was fully booked which upgraded our stay to a secluded villa,... More 

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1 review
1 of 5 stars Reviewed January 24, 2015

-Worst experience ever -All furniture inside the room is old & cannot be used anymore. -Room so dirty -Price is too expensive, which not match with our bad experience staying here. -DON'T REPEAT MY MISTAKE

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Top Contributor
66 reviews 66 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 10, 2015

This resort suited our needs. We loved having a private pool which we used every day of our eight day stay. The bathroom was huge particularly the shower. Ok there was a couple of days without hot water but so what. The shower was still refreshing. We felt secure in this place with a local guard on the corner of... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

The hotel rooms (I've seen 3, terrace, superior and deluxe) have not been renovated since the hotel was built and it's gotta be about 30 years. The bathrooms were impossible to clean. The towels were covered in stains and close to shredding because of their age. The breakfast was very basic, def. not for a 4 star resort standards. The... More 

Was this review helpful? Yes 3
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