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The Santosa Villas & Resort

Jl. Raya Senggigi Km 8, Senggigi, Lombok 83125, Indonesia
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The Santosa Villas & Resort
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Ranked #19 of 23 Hotels in Senggigi
A recent review
3 of 5 stars reviewed 2 weeks ago
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288 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • Dutch first
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3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Me and my friend felt dissappointed with actual of room condition in this hotel. They need MUCH renovation for their room (maybe except the deluxe suite/villa type). However, they have a good manner to handle our complaint about our room condition and i was really appreciated it.

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Kuala Lumpur, Malaysia
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2015

Love the pool very much as it is so huge. My son loves it. I manage to have a massage at the spa and it was awesome. I had lunch and I've ordered spicy cumi with rice and I loved it. Breakfast buffet could use some improvement.

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Padang, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 of 5 stars Reviewed February 11, 2015

On the hi-season the price going crazy. The rooms on the old building looks like crap. Bathroom is scary and horrible. The only thing that i like about this place is the view from the restaurant. The air in the room kinda lumpy too. I guess i don't wanna go back again.

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London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 9, 2015

We didn't choose the Santosa, our agent on Bali booked it as part of a two-day excursion to Lombok. She said that we'd like it, and we expected it to be similar to the Bali Garden Resort, where we were staying in Kuta. We were so wrong. The place was fully booked which upgraded our stay to a secluded villa,... More 

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1 review
1 of 5 stars Reviewed January 24, 2015

-Worst experience ever -All furniture inside the room is old & cannot be used anymore. -Room so dirty -Price is too expensive, which not match with our bad experience staying here. -DON'T REPEAT MY MISTAKE

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Top Contributor
56 reviews 56 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 10, 2015

This resort suited our needs. We loved having a private pool which we used every day of our eight day stay. The bathroom was huge particularly the shower. Ok there was a couple of days without hot water but so what. The shower was still refreshing. We felt secure in this place with a local guard on the corner of... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

The hotel rooms (I've seen 3, terrace, superior and deluxe) have not been renovated since the hotel was built and it's gotta be about 30 years. The bathrooms were impossible to clean. The towels were covered in stains and close to shredding because of their age. The breakfast was very basic, def. not for a 4 star resort standards. The... More 

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Cincinnati, OH
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 30, 2014

First off, we came & booked on short notice. The place is very big, consists of smaller buildings spread out beautifully in between palm trees and well decorated landscape. Our stay didn't start quite nicely, the water boiler in the room (we stayed in a deluxe suite) did not work. The flush in the septic tank needed repair and the... More 

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Surabaya, Indonesia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 25, 2014

Spending 2 nights at terrace room, the room condition is need to renov since it's smeely and some leakage at the bathroom. But the breakfat is quite complete also they have beach and the swimming pool is big at really nice for adult or child. The location at senggigi beach near the art market and sheraton hotel

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2 reviews
1 of 5 stars Reviewed December 24, 2014

The customer service up to assistant manager was not nice. My friends try to conduct the check in with this hotel and end up with the confirmation that the booking was cancelled by agent. We try to ask then solution regarding this matters but the assistant manager went out and scolded my friends. He was rude throw the paper on... More 

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Hotel & grounds (36)
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Pool/beach area (41)
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Dining (6)
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