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Sheraton Senggigi Beach Resort

4.5 of 5 Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
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Certificate of Excellence 2014
Sheraton Senggigi Beach Resort
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Sheraton Senggigi Beach Resort
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1,107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a stay at this hotel and it was fantastic. We had visited many years ago a number of times and wondered if it would be the same great place and it was. It is such a relaxing place. The staff are so helpful and friendly and give 5* service with a smile. The buffet breakfast... More 

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for visiting us again after a few years and we are very glad this stay reached again your level of expectation. We are pleased that our staff has largely contributed to your satisfaction and thank you for mentioning our buffet breakfast, the chefs will certainly appreciate. We cannot wait your next visit and we will be... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Go to Lombok and stay at the Sheraton. I cannot say enough good things about this place, from the airport transfer waiting for us with a smile and a card with my name to the goodbye gong, it was superb. I did not want to go. We stayed six nightsI and found it to be one of the most wonderful... More 

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Thank you very much for staying at our resort again recently and we are pleased that you have enjoyed your full experience with us. Amongst all your lovely words, your comments about our breakfast will certainly touch the heart of our kitchen team, they work effortless every day to display an extensive buffet breakfast. We wish that you... More 

Top Contributor
52 reviews 52 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

They have the Starwood typical standard of Service Excellence! Though the standard room is already old and somewhat lack of its character, but the overall compound is still great! Food is also the best. This is a resort hotel, but located still considerably close to Mataram city center.

Was this review helpful? Yes
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for staying with us recently and we are pleased that your overall experience at our resort was enjoyable. We are glad that you have appreciated our food quality and selection, the chef team will appreciate. Hopefully Lombok will inspire you another visit and we will be delighted to welcome you back at Sheraton Senggigi. Warmest regards... More 

Bali, Indonesia
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Starwood is normally my number 1 when it comes to a consistent and well delivered product. This resort being well located and a decent beach within unfortunately failed on all other counts Pick up at the airport didn't arrive. Reception didn't deliver requests to room on arrival. This was the case even after calling up and then walking to visit... More 

Was this review helpful? Yes 2
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Thank you for staying with us and we are sincerely sorry to have failed in providing you an experience at your expectation level. From my side, I do not remember to have been informed about your issues and if you did not see me, it might mean that I was out of office at this time. We would... More 

Melbourne
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We moved to the Sheraton to get the beachfront experience which is afterall why we are in Lombok - but you pay the price. This is a charming hotel although our terrace room was a bit tired and bathroom ripe for renovation. However, it's the location that is luxurious! The gardens are beautiful too. We ate in the beachside part... More 

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Thank you for staying with us recently we are pleased that your overall experience at our resort was mostly enjoyable. We are glad that you found the hotel charming even though the rooms start to show their age and will be on progress of renovation likely at year end. The total surface of the resort is 4 hectares... More 

KL
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hotel itself is quite nice, like any expected 5 stars hotel. Beautiful pool, that is just next to the beach. Checking in was slow, we had requested for two rooms but took forever before we got in, without anyone informing whats going on. After the long drive from airport I think most would appreciate if checking in is faster. Anyway,... More 

Was this review helpful? Yes 3
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Thank you very much for staying at our resort recently and for sharing with us your experience here. We are pleased that in spite of some inconvenience due to the Air Conditioner and the check in a bit slow, your overall stay was enjoyable. In regards to the towels, we have just received a consequent delivery of towels... More 

Reviewer
5 reviews 5 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a week here with some other lady golfers. The hotel and staff were excellent - couldn't do enough to help and nothing was too much trouble. The room was clean and we had a lovely balcony with a day bed and close to the pool area. One evening we asked for the shuttle to take us to a restaurant.... More 

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for staying with us recently and we are pleased that your overall experience at our resort was enjoyable. We are glad to read that our staff contributed largely in making your stay so successful and thank you for recommending us. Hopefully the greens of Lombok will inspire you another visit in the near future and we... More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room is a bit old, especially noticeable in the bathroom. But it was clean and still acceptable for us. Our initial room's AC was not cool enough, and the staff helped us to move to the other room. The restaurant was fantastic, its buffet have wide selection of local food. Even the breakfast was also excellent and have great... More 

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying at our resort recently and for sharing your experience with us. We are pleased that you found our staff friendly and we are glad that you have appreciated our food selection and quality. You were certainly mentioning our Tuesday Indonesian dinner where we display a large selection of local food and present some cultural... More 

Denpasar, Indonesia
Contributor
18 reviews 18 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My friend and I went to Lombok for the first time, and we do not want to create any problem while our holiday, you know what is holiday for laa ? I thought stayed in five stars hotel would be nice experience. I do not know why I have to choose this hotel before. ( Positive ) Restaurant staffs were... More 

Was this review helpful? Yes 3
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying with us recently and we feel sorry that your experience with us did not reach your expectation. I believe that you were staying at ur resort during the busy festive period and on some occasion, the service could be a bit perturbed and not as efficient as usual. In regards to the staff “chatting”... More 

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 2 nights at the Sheraton Senggigi and absolutely loved it. From the check in to the check out, the staff were friendly and always ready to help! Our room was spacious, clean and had a nice balcony with a view of the pool area. All amenities needed were present. The bathroom was on the old side, but super... More 

Was this review helpful? Yes 2
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for your recent visit and we are very pleased that you have enjoyed your experience at our resort. We are glad that you have appreciated our facilities and our food quality and more especially the friendliness of our staff. In regards to the Gym, we are pleased to inform you that we have just received some... More 

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Additional Information about Sheraton Senggigi Beach Resort

Address: Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Senggigi Beach Resort 4.5*
Number of rooms: 154
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Also Known As:
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Mataram
Mataram Sheraton
Sheraton Lombok
Sheraton Senggigi Beach Resort Lombok
Hotel Style:
#3 Top resorts Hotel in Senggigi
#7 Family Hotel in Senggigi
#7 Romantic Hotel in Senggigi
#8 On the Beach Hotel in Senggigi
#9 Luxury Hotel in Senggigi
#10 Spa Hotel in Senggigi

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