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Sheraton Senggigi Beach Resort

#11 of 26 Hotels in Senggigi
Certificate of Excellence
Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
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1 room 1 adult
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Sheraton Senggigi Beach Resort
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1,447 Reviews from our TripAdvisor Community

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Singapore
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is good for family with kids. Our kids always love the breakfast buffet. We enjoyed playing tennis, badminton and table tennis& the beach is clean but the water is not clear.It's pity that the kids club was very poorly maintained.

Helpful?
Thank Masa H
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Thank you very much for your recent stay at our resort and we are pleased that your experience with us was enjoyable. It is great to read that your children have enjoyed our leisure facilities and the breakfast buffet. We are currently working at upgrading our kids club with better playground and we will as well offer soon... More 

Jakarta, Indonesia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Quite nice hotel but VERY POOR service. Why: 1. I booked two rooms with balcony. When we arrived upon check-in they said there was only 1 room (we booked through booking.com), which I insisted that I have a confirmation with two rooms. After a long back and forth conversation, they called the reservation and FINALLY they said they said "oh... More 

Helpful?
Thank claire022000
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying with us recently and we are disappointed to learn that we could not live up to your expectations and we are sincerely sorry if you encountered some inconvenient matters that made your experience not so pleasant. I also would like to thank you for highlighting some of your observations. We take the feedback of... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed 8 nights and would recommend Sheraton Senggigi beach for anyone interested in a relaxing low key vacation. As other reviewers mention, the hotel is old but very well maintained. There was literally an army of staff cleaning and maintaining the grounds, pool and beach. A few reviewers mentioned trash on the beach but this is not the case for... More 

Helpful?
Thank Pro_V1_new
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Thank you so much for your kind comments about your stay at our lovely island. We are delighted to read that our team made you so very happy and successfully delivered your dreams of a memorable and relaxing escape. All your comments reflect the combination that makes our resort feel more like home to our guests which we... More 

Jakarta, Indonesia
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The service in this hotel is very good. My friend and stayed for 1 night, booked 2 rooms. Got an upgrade for my friend, which was good. The rooms were OK. They were clean, but a bit tired looking. Our rooms were walking distance from the beach, which was great for me. The restaurant was perfectly located by the beach,... More 

Helpful?
Thank Hingdranata N
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for visiting us recently and we are glad that you had a pleasant experience at our resort. Our team very much takes pride in delivery excellent service and creating many unforgettable memories for each of our valued guests. Based on your great comments, we can determine that our team has succeeded with their mission and will... More 

jakarta
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed for 4 nights and had a wonderful experience from the employees who gave their best services, clean room, free wifi, private beach, good food, and so much more. Just beside the hotel, u will find Art Market. It tooks 10 minutes walk to go to convenient store. Lot of cafe and restaurant just next from the hotel. Only... More 

Helpful?
Thank DennyWiradana
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear Guests, Thank you very much for staying with us recently and allow me to thank you kindly for your lovely post on Trip Advisor. We highly appreciate that you took the time to relay your impressions of your experience at our resort. Among all your nice comments, we appreciate particularly your mention about our great service and good food.... More 

Kuala Lumpur, Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Whilst the hotel is old, it is very well maintained and in a great location. The amenities, including the pool, fitness center, restaurants are what you would expect from a Starwood property. However, it was the staff who were exceptional even for a well seasoned traveler. Beatrice checked us in and her demeanour was a standout. On the first morning... More 

Helpful?
Thank bhasker359
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for your recent visit at our resort and it is a pleasure to read that you had a nice experience with us. We are very glad that you found our staff “exceptional”, they always appreciate such comment and Beatriz and Christina will certainly be touched by your lovely words. Regarding your valuable comment about the food... More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Sheraton is a great name in the hotel industry and you would expect everything to be great. The Sheraton at Sengiggi, doesn't disappoint and this is why we returned to this hotel to relax for four days at the end of our holiday in Indonesia. The greeting is personal and makes you feel special, the chiming of the gong... More 

Helpful?
1 Thank VincentWoodward
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for visiting us again recently and we are pleased that your experience at our resort was once again enjoyable. Among all your comments, we particularly appreciate that you praise our staff for their friendliness and we are glad that you found the food at your taste. In regards to the Indonesian buffet dinner, we are sorry... More 

Jakarta
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at beachfront villa. The villa is big and gorgeous. The villa consist of 2 bedrooms, 2 bathrooms, living room, separate dining room, pantry, large pool and bale bengong. The villa is just spotless but the service is disappointing. The disappointment starts with the pick up service. They came late because the driver went to the wrong harbor. The worse... More 

Helpful?
Thank Semeru_Malang
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying with us recently and according to your rating, we believe that your overall experience was rather enjoyable. We are sorry if you encountered some inconvenience regarding the Housekeeping service, this department has been forwarded and no doubt they will take appropriate measure for prompt improvement. Hopefully Lombok will attract you again soon and we... More 

Brisbane, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Dropped in without notice for a breakfast - 5 of us, we were looking for a breezy, open and well priced venue as a farewell meal in Senggigi. We wanted no fuss, place hat had a large range of foods/drinks to choose from.

Helpful?
Thank TimorTravels
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for joining our breakfast recently and we are pleased that your experience was at your expectation level. Hopefully Lombok will be again in your travel plan and we wish that you will choose to stay with us on your next visit. Warmest regards Dominique Duvivier General manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

If you're reading reviews of this place you'll see the main thing people mention as a negative is that the age of the place shows a little. I'm not someone who stays in five star resorts/hotels in capital cities around the world so perhaps I don't know what 'real' five star is like, but for what we paid (around $90USD... More 

Helpful?
Thank Josh P
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Thank you very much for visiting us again and we are very glad that your second stay with us has been again very enjoyable. Obviously the main source of your overall satisfaction was about our breakfast buffet and our friendly staff, our entire team will just appreciate so much your lovely words. We wish that you will plan... More 

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