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All 23 Senggigi hotels

Sheraton Senggigi Beach Resort

4.5 of 5 Resort   |   Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
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81%
Ranked #10 of 23 hotels in Senggigi
Certificate of Excellence 2014
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908 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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Bendigo, Australia
Top Contributor
57 reviews 57 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

About 45 minutes from Teluk Kode harbour and 250,000 IDR in a taxi (really a private car but there is only one choice unless you get the Sheraton to send a car which costs about the same). In retrospect we should have flown to Lombok and caught a bus to Senggigi - cheaper and safer than a boat. The hotel... More

Was this review helpful? Yes
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Thank you for your recent visit at our resort and we feel sorry if your overall experience was much below what you were expected. We are pleased that you found some features of our property at your taste and it is correct that the terrace door does not have a key however we expect that the next room... More

Toronto, Canada
Top Contributor
99 reviews 99 reviews
99 hotel reviews
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I make a book for 2 nights at pool terrace room whit tropical pool view on ground floor but I Got an upgrade to deluxe terrace room, Ocean View on Ground Floor With outdoor Patio. Around 50 to 75 minutes from the airport to the Hotel. Nice and clean property with private beach. Service provided is very good and professional.... More

Was this review helpful? Yes 3
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for staying 2 nights with us recently and according to your rating, we are pleased to have provided with an overall enjoyable experience at our resort. We are glad that you found the service delivered by our team members rather professional, they will certainly appreciate your nice words. Thank you for recommending us and we wish... More

Bergen, Norway
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 5 days ago NEW

The only "thing" at the hotel wich earns five stars is the staff, excluding the management! Even though, it has a nice park and a highly recommended diving school. The interior is tired and old, and the rooms do need a renovation as well. The channels from the ventilation system are not cleaned since years. Be aware of it if... More

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sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying with us recently and we feel sorry if your experience at our resort could be considered as average. Certainly, if you were expected a “Luxury” experience then, we can understand your disappointment. However we provide as well two luxury villas that might have met your expectation nevertheless the rate as well is at luxury... More

Abu Dhabi, United Arab Emirates
Top Contributor
54 reviews 54 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The staff, like most locals from Lombok, are genuinely kind and friendly people, but the fact that they hardly speak any English makes you wonder why they are employed by a Sheraton. Communication becomes quite frustrating, especially when explaining basic things which anyone working in the F&B part of a hotel should know, such as a starter should be served... More

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sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying with us recently and we feel sincerely sorry if your experience has been rated as average. It is unfortunate that you have encountered some communication problems with some of our team members, we provide some intensive English courses to our new staff and trainees however it seems that in certain occasions, it is not... More

SPRINGFIELD
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Although it takes 75 minutes from the airport to the resort, it's worth it! What a beautiful setting. Although the hotel is a bit older, it is receiving lots of attention and loving care. The pool and beach are great. We were there for 5 days. The rooms are well appointed, we loved the porch area. The restaurant consistently provided... More

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, We would like to say thank you for staying with us recently and to review so nicely your experience at our resort. We are pleased that you have enjoyed our facilities as well as our food quality, the chefs will certainly appreciate. Hopefully Lombok will attract you again in a near future and we will be delighted to... More

Singapore
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Easy to get taxi to from airport with journey of 1.50 hours. Older property with some small maintenance issues (leaking a/c), but nice otherwise. Building 4 seemed the best located, but all seem OK. Restaurant food was much better than expected and the evening buffets are good value and vary from night to night. Beach not that clean but pleasant... More

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sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for having stayed with us recently and for reviewing your experience at our resort on Tripadvisor. Based on your rating, we are pleased if your stay has been enjoyable and we are glad that you mentioned the quality of our food at restaurant and our evening themed buffets, it requires from our F&B team some hard... More

Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Large hotel in quite impressive grounds, backing onto a private beach and with beautiful garden areas. First impressions are that, though still 5*, this place is probably due a re-fit in the next few years. However the slightly tired interior of the rooms is soon forgotten when you get outside. The staff are exceptionally friendly, polite and professional - everyone... More

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guest, Many thanks for reviewing your recent experience at our resort on Tripadvisor and we are pleased that your overall stay has been rather enjoyable. Obviously, our friendly team has mainly contributed to make your stay memorable as well as the food quality on our buffets breakfast and dinner. Hopefully we will have the pleasure to welcome you back... More

Seoul, South Korea
Contributor
20 reviews 20 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed here for 8 days before moving on to Bandung, Indonesia. Everyone enjoyed it! 1. The service rocks. Yes, it was great, from check in to daily requests, the staff always made sure we were happy. The bar/cabana had great service, the activities center - great service, and even house keeping. I came down with a... More

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying at our resort recently and we are pleased that your 8 days with us have been so enjoyable. Apparently, the service received by our friendly team has largely contributed to your overall satisfaction and we are delighted that you have enjoyed our food and cocktails. Since Bandung is not that far to Lombok, we... More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Arrived after check in time and advised the room was not ready however within the hour we were advised that it was available. Club Rooms are good for Lombok standard which are clean with a good degree of comfortless. We had breakfast included and it was well laid out but missed the salmon! But it did make up with the... More

Was this review helpful? Yes 1
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Many thanks for staying at our resort recently and we are pleased that your overall experience has been rather enjoyable with us. We are glad that you have appreciated our breakfast and dinner at restaurant and in regards to your valuable comment about the service at our Sunset bar, undoubtedly we have to take some action there to... More

WA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

After a rather tedious exchange of emails prior to booking to ensure that we could secure interconnecting rooms (a must when travelling with young children) I was relieved to receive confirmation a week out from arrival. However upon arriving at the hotel I was told that the rooms were 'next to each other' not interconnecting. After a few minutes of... More

Was this review helpful? Yes 2
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this review

Dear guests, Thank you for staying with us recently and we feel sincerely sorry to have failed in providing you with an enjoyable experience at our resort. Apparently your main source of dissatisfaction comes from the hotel appearance. Surely we are not a modern style resort, we are rather a rustic one that obviously is not at your taste.. Our... More

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Additional Information about Sheraton Senggigi Beach Resort

Address: Jalan Raya Senggigi Km. 8, Senggigi, Lombok 83355, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Senggigi Beach Resort 4.5*
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Also Known As:
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Mataram
Mataram Sheraton
Sheraton Lombok
Sheraton Senggigi Beach Resort Lombok

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Senggigi #7 Family Hotel in Senggigi #8 On the Beach Hotel in Senggigi #8 Romantic Hotel in Senggigi #9 Luxury Hotel in Senggigi #10 Spa Hotel in Senggigi
Hotel Class
Official Description (provided by the hotel)
Sheraton Senggigi Beach Resort, an idyllic tropical retreat in Lombok. Enjoy a comfortable getaway amidst plentiful sun, sand and surf. Ideally located on Senggigi Beach, the lush western coast of Lombok, the resort is just a short walking distance of the town’s shops, restaurant, bars and merely 75-minutes drive from Lombok International Airport.Feel the warmth of Sheraton at your perfect tropical escape at the Sheraton Senggigi Beach Resort. ... more   less 
Number of rooms
154

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2 questions
4 days ago

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