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BEST WESTERN Donnington Manor Hotel

London Road, Dunton Green, Sevenoaks TN13 2TD, England
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1 room 1 guest
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BEST WESTERN Donnington Manor Hotel
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15 Reviews from our TripAdvisor Community

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Traveler rating
    6
    2
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    3
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3
5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

My mother stayed at this hotel and arrived, alone, late one night. She found the manager most unwelcoming and she waited over ten minutes to check in as HE was having trouble finding her reservation. When he finally located her reservation he merely informed her of the room number and continued to fiddle about with some papers. My mum then... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I booked this hotel, for family & friends to celebrate my wedding being held 10 mins away. Had dealings with Ronnie a week or so before we actually stayed and although the conclusion was we agreed to disagree over a conversation he had with my sister I thought we would be ok. My wife & I arrived at the hotel... More 

Was this review helpful? Yes 2
London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Recently refurbished the hotel is modern and appeared very clean. The king sized bed in our standard double room was very comfortable. Very smooth check in and check out, staff very helpful. Ironing board and iron in all rooms which saves the phone call to house keeping to request one. Would stay here again.

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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We had 12 rooms booked on the 14/08/2015 for one night as we were going to my brother in laws wedding .My family arrived at this hotel about 11.45 knowing only a couple of rooms would be ready as they had a big party the night before.We were told by the manager that they may be ready about 12.30.as we... More 

Was this review helpful? Yes 1
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear guest I am first and foremost sorry for the way you feel because as you are aware the reason why I met you personally was to apologise and inform you that we would do our utmost to get the rooms ready. I am sure you appreciate that unless you book and pay for the room the night before most... More 

Chichester
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked a Saturday night stay as we were in the area for a party. I hadn't seen the hotel before its recent and ongoing refurbishment but I was very impressed by the fresh and modern decor. Our room was plenty big enough for 2, the shower room clean and well furnished, the facilities good. We returned to the bar after... More 

Was this review helpful? Yes
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear guest Thank you for the fantastic review that you left us after your recent stay. We have spent in excess of 2.5Million and I am pleased that with comments such as yours it will be money well spent. the beds are all Hypnos with 1200 pocket sprung mattresses. I was very pleased that you pointed out a single member... More 

London, UK
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Having read many of the hotel reviews on this site, we decided to book this hotel for an overnight stay in mid July. We were aware that some parts of the hotel had only just been refurbished. On arrival the receptionist proudly allocated us one of the newly finished rooms on the ground floor so expectations were high. On first... More 

Was this review helpful? Yes 1
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest Please do accept my sincere apologies for the shortcomings that you encountered during your recent stay. We strive to offer exceptional service and I am sorry to have let you down. I was very surprised to read your comment about the bed because that is one thing that we get praised on most mornings because the all the... More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here about a month ago after a long day hosting an event in maidstone, we booked last minute and paid over £120 for a standard room, standard check out, no breakfast included... Upon arrival decided to eat in the Italian restaurant attached, we're greeted with miserable faces, as the staff blatantly wanted to go home, we left and went... More 

Was this review helpful? Yes 3
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Siobhan Thank you for your review and can I take this opportunity to apologise on behalf of the whole team here at Donnington Manor. I am sorry that your expectations were not met on this occasion. The points that you mentioned has been discussed with the team and the only thing I would say is that we have taken... More 

Travelers are raving about these Dunton Green hotels

Norfolk, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I wanted to write a review following an atrocious stay at the hotel. Firstly, I will say that the recent refurbishment has made this a lovely hotel in terms of how it will look and comfort HOWEVER the service was non existent and they are so incapable of any aspect of hotel management. Without going into full and lengthy details,... More 

Was this review helpful? Yes 2
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest I was extremely disappointed to read your review because we never ever promise guests early check in unless guaranteed the night before. We do our best to accommodate guest request at all times. It just so happened the morning of the day you arrived we had just checked out a very large group and hence there were no... More 

London
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Found this hotel to be very nice and beautifully decorated. The interiors are well styles with all modern facilities. Nice shiny sockets with USB cables and everything in the room was brand new. Good selection of TV channels and enjoyed nice drinks in the bar.

Was this review helpful? Yes
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest Thank you for the very positive comments you made after your recent stay. My owners will indeed be very proud to hear that you like the taste and will stay with us when you next visit this area. I have passed your comments to all the staff as well. Warm regards Ronnie More 

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