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BEST WESTERN Donnington Manor Hotel

3.0 of 5
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London Road, Dunton Green, Sevenoaks TN13 2TD, England
BEST WESTERN Donnington Manor Hotel
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Ranked #1 of 1 Hotels in Dunton Green
A recent review
4 of 5 stars reviewed 2 days ago
David J wolverhampton, United Kingdom
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247 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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wolverhampton, United Kingdom
4 of 5 stars Reviewed 2 days ago NEW

Hotel still in the progress of being refurbished, however it was clean and new in the areas we where. our room was new large and clean the TV had no reception and as we where late arriving didn't have the energy to have someone try to fix it although we attempted it I believe that there was a connection issue.... More 

Review collected in partnership with Best Western GB

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donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest Thank you for your recent review and I am glad that on the whole you really enjoyed your stay. The staff are all fairly new and we have had to do intense training and actually still in the process of it on going. I am not entirely sure what you meant by saying the information should have been... More 

London, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

Hotel did not seem finished, even though we were told it re- opened 10 weeks ago. Walls still being painted by 5 workmen when we arrived on Saturday, rooms smelled of paint and signs saying do not touch on most of the doors and walls. Were told our room was ready went to opened the door only to find a... More 

Was this review helpful? Yes 1
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest Please do accept my sincere apologies with regards to the outstanding work. This was the last bit left in the reception and I am glad that you feel that the hotel will look beautiful once completed. I however do apologise for sending you to a room that was occupied by someone else and this has been raised with... More 

Travelers are raving about these Dunton Green hotels

Ashwell, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

We stayed here for two nights in July as part of a party of 37. The rooms had been recently refurbished to a high standard, bed was very comfortable, and a well equipped bathroom and great shower. However, food service was shambolic and slow, despite the best efforts of a young team of waiting staff led by an incompetent, disorganised,... More 

Was this review helpful? Yes 1
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest First and foremost please accept my sincere apologies because guest safety is something that we do not compromise at all and all relevant points have now been addressed. I don't want to go into detail but the safety signs are all along the corridor albeit in a temporary form. the fire staircase were worked upon during the day... More 

Bridgend, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here recently in a business capacity. Last time I came here was in 2014.It is currently being refurbished and i want to say its being done to a very high standard. The rooms look stunning, are very comfortable and have everything you need. I especially loved the new showers they have installed. I don't know if all the rooms... More 

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donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest Thank you so much for a very positive review after your recent stay. We have decided to pull no punches and go all out of our way to make up for lost time as well as some negative reviews before we started this whole programme. Shame it has taken almost 6 months but certainly worth especially after reading... More 

Bromley, Kent
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We used this place as a stop gap while we had renovations done on our house, staff were very helpful, especially Karen who couldn't do enough for us. Breakfast was lovely and enough if you want a little or a lot. The newly decorated rooms are gorgeous. The beds are very comfortable and big. We had our 7 year old... More 

Was this review helpful? Yes
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest Thank you for the wonderful comment and it makes all the hard work really worthwhile especially if guests like what we have managed to achieve with the refurbishment. The good news is that the Italian restaurant is now open with very good comments about the food. Last but not least thank you mentioning Karen's name because service is... More 

Sussex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed for one night in early July in this newly refurbished hotel and was greatly impressed with the quality of the substantial improvement works carried out throughout the hotel in recent months. The hotel has good onsite parking and occupies an attractive quiet location.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest Thank you very much for the positive feedback. I am very happy that after closing for over 6 months the wait was certainly worth it. Hopefully we look forward to your next visit. Regards Ronnie More 

Dorchester, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Stayed here on business as its close to company we were dealing with. Unfortunatley there isn't a great deal of choice in the area and my usual hotel was fully booked. Reception and room were fine, having been resently undergone a refurb. Other floors were still being done. Parking was OK. I gave it 2* due to the cost, over... More 

Was this review helpful? Yes
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Guest I am genuinely sorry if you felt the price was high considering it was a totally new refurbished room with high speed internet, rain shower and all the other trappings available only in 4 star hotels. In our survey we found that most corporate guest chose to have room only and then decided if they were going to... More 

rob140567
Level Contributor
80 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 17, 2015

I think it is important to state staying at the hotel was not a nightmare or anything dramatic. First thing you notice when you arrive is that the place is still a building site and I would be very surprised if it should be open. I left my room to find no lights in hallway as electrictions working with power... More 

Was this review helpful? Yes 2
donningtonmanor, General Manager at BEST WESTERN Donnington Manor Hotel, responded to this review

Dear Rob I am quite surprised at your comments because as you know there are no works taking place on the floor you stayed but actually the one below which is still not open to the public. We had a power failure for about a minute which was rectified immediately. One is bound to find builders skip at the far... More 

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