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Hotel class 3.0 of 5
Fornham St, Fornham All Saints IP28 6JQ, England
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Reviews you can trust

55% Do not recommend
3.0 of 5 stars 11 reviews
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All (11)
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[ Date ] [ Rating ]
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1 of 5 stars
GTSKinlochard   2 contributions
Kinlochard
Oct 31, 2009 | Trip type: Business

In general the service levels in this hotel are very poor, wth young and imature staff running the show. "What you ask for is not what you get", you canot help to pick up consistent flaws with customer service issues, The hotel, bar and restaurant staff need some guidance and training in the basics. The room was very standard and... more

Management response from
OHIML, General Manager

We carry out regular training with all of our team in the Suffolk and it is very regrettable if any client experienced a less than high standard of service on any occasion, we are constantly reviewing our training both in terms of content and delivery and will certainly take these comments on board”

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4 of 5 stars
pixie69   1 contribution
cornishman travelling
Jul 6, 2009 | Trip type: Couples

Just got back from a fantastic weekend break at the suffolk golf hotel. We managed to have a child free weekend and decided to treat ourselves to a weekend away for the first time in 3 years. The hotel was everything that we had wanted it was set in fantastic countryside with great views and walks around the golf course.... more

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5 of 5 stars
Christianlondon21   1 contribution
London
Apr 30, 2009 | Trip type: Friends getaway

Just had a great weekend break at the Suffolk Hotel, the course was fantastic, helped to be fair by a bit of great weather, rooms functional but clean and had all you need, and a good bar with a fair range of nice not over priced meals. Hotel staff were mainly young but all very friendly & helped our party... more

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1 of 5 stars
rachelle68   13 contributions
bury st edmunds
Jul 7, 2008 | Trip type: Friends getaway

We stayed at this hotel for a friends wedding at the bank holiday at end of May 2007. Well, where do I start, without getting a headache and a nervous disposition from the memory.......The hotel was in a great setting with lovely views. Not in bad condition either. Problem....the hotel was overbooked and was swarming with golfing parties containing loud,... more

Management response from
OHIML, General Manager

“Thank you for your recent comments, the contents of which have been discussed with the Team Managers concerned. I am sure you can appreciate that it is difficult from time to time to control the behaviour of other residents. Based on this particular experience and your valuable feedback, we have reviewed our procedure for handling similar incidents in the future....

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1 of 5 stars
ginEastAnglia   1 contribution
East Anglia
Apr 7, 2008
2/2 found this review helpful

We did not stay at this Hotel. We attended a mid day dinner there for between 150 to 200 people. There was 1 person in the bar to serve everyone. needless to say half of us didn't get served. We tried another bar upstairs. 1person on there as well. She had never heard of a lemon and lime with ice!... more

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2 of 5 stars
Angryessexman   1 contribution
Harlow
Sep 17, 2007 | Trip type: Business
2/3 found this review helpful

Just before i get started id just like to say that my grievance is not with the reception staff or the leisure facilities, it is with the bar service and food.I was booked into this hotel with 5 other colleagues for 3 weeks, the hotel was booked through the company that we work for, before arriving we were quite positive... more

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1 of 5 stars
B01james   1 contribution
Leicester
Aug 22, 2007 | Trip type: Business, Solo travel

I booked to stay in the hotel for 4 days in August, if it wasn't for the no refund policy I would have left at 2. The room was nice a bit basic but clean, could have done with a paint job and the Gym was very well equiped. But thats were the good things end. I only eat there... more

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4 of 5 stars
BeanyBeagle   16 contributions
Paisley
Aug 10, 2007
1/1 found this review helpful

Upon arrival at this hotel was delighted to find that they know what a room for mobility impaired customers need unlike some others who believe it to equate to a larger door to get in and out the bathroom! The hotel is accessed via double doors that are tricky to open as are the two double sets of doors leading... more

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5 of 5 stars
CliveyB   1 contribution
Bromsgrove
Jun 11, 2007 | Trip type: Business, Solo travel
1/1 found this review helpful

As a regular visitor to bury I have stayed everywhere so Im in a good position to say thart this is rthe best hotel in the area in terms of lacation, facilities, staff ,parking ... the list goes on and on... I was a regular at the Angel hotel in the town centre but its impersonal, heartless and the staff... more

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2 of 5 stars
beenthereseenit   3 contributions
luton, england
Oct 18, 2006 | Trip type: Couples
3/3 found this review helpful

Before booking with Superbreaks for the Monday night I contacted the hotel direct to check the amenities included in the price. i was told the swimming pool, jacuzzi, steam room and sauna were all available. On arriving we intended spending the whole day using these facilities to relax. When entering the complex we were told the sauna was out of... more

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Suffolk Hotel Also Known As

  • Suffolk Hotel Bury St Edmunds
Address: Fornham St, Fornham All Saints IP28 6JQ, England
3.0/5.0
11