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All 4 Urangan hotels

Peppers Pier Resort, Hervey Bay

4.5 of 5 Resort   |   The Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia
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Peppers Pier Resort, Hervey Bay
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74%
Ranked #3 of 4 hotels in Urangan
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
TheBiebs Sydney, Australia
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206 people have reviewed this hotel

Traveler rating
    63
    87
    32
    20
    4
See reviews for
68
89
6
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Sydney, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this trip not knowing anything about the area and wanting to get away from Sydney to relax. Hervey Bay and this time of year was absolutely perfect for that. Hotel is located about a $20 cab fare from airport. Bus route goes directly past the hotel that you can easily get to all the shops and cafes etc... More

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our favourite place of our trip, absolutely loved it. we stayed in a 1 bed apt, on the ground floor. they were just beautiful, we walked out our door straight onto the pool area. The Place was spotlessly clean. we couldn't work out the oven and someone was there within 2 mins to help. we only had lunch... More

Was this review helpful? Yes 1
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear Tancarn, Thanks for the positive comments from your recent stay with us. We strive to offer an experience parallel to none in Hervey Bay and I am glad we were able to achieve the mark on your recent stay. Hoping you can return as indicated next year, and looking forward to welcoming you back to the resort. Kind regards,... More

Caloundra, Australia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We wanted to have a family holiday with my Mum who was visiting for 3 months, Mum paid for the holiday and unfortunately apart from the location did not feel it was value for money. Our room had dirty sticky stains on the balcony and the main bedroom floors, there was a dirty used towel hanging up behind the 3rd... More

Was this review helpful? Yes 3
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear 639JEP1112, Thank you for taking the time to provide feedback from your recent stay with us and also to provide feedback on our guest comment card on departure. Firstly, please let me apologise that our Housekeeping & Maintenance team let us down on this occasion, these issue’s experienced and the condition of your room when you arrived is not... More

Brisbane, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Called resort at around 2am, late flight, picked up straight away! Was greeted by Matthew who was such a help at that time of morning. Checking in at that time is less of a hassle when dealing with good customer service when all you want to do is sleep. Rooms were great, well maintained. All staff were well presented and... More

Was this review helpful? Yes
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear AndyMann 75, Thank you for positive comments about your recent stay with us at Peppers Pier Resort, Hervey Bay. I am glad that our friendly team was able to assist with a smooth and hassle free check in and that the resort rooms and facilities where to your liking. I will pass on your positive comments to our “Night... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I can honestly say this was the best holiday / stay we have ever had. I cannot think of anything this place didn't offer. The pool / sand beach is amazing, we have a 3 and 1 yr old so very suitable for them. I will definitely be staying here again, I have even suggested to my husband that our... More

Was this review helpful? Yes
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear Leesa P, Thank you for taking the time to post such positive comments from your recent stay with us at Peppers Pier Resort Hervey Bay. I am glad yourself and family where able to enjoy the resort and facilities. I look forward to welcoming you back to the resort next time you choose to stay with us (or if... More

Bulahdelah
1 review
4 of 5 stars Reviewed March 12, 2014

A brilliant location if you can find it. The address given is about 2 kilometres away. Once found the entrance is at the 'back' on Hibiscus street!. We had a two bedroom apartment which overlooked the sea and the pools. The balcony is massive. The apartments are very well equipped,laundry room with drier, fully equipped kitchen, two TVs, spa bath,... More

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Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear Keith P, Thank you for taking the time to post comments from your recent stay with us at Peppers Pier Resort Hervey Bay. I am glad that despite a few issues you were able to enjoy the resort and its nearby facilities. In regards to the key access system currently in operation at the resort, I am aware of... More

Gold Coast, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2014 via mobile

We stayed here mid February so not too much of a peak season, meaning we were graciously upgraded from a single room apartment to a higher level 2-bedroom apartment. Reception woman was nice and friendly. We were happy with that! Room 319 was great. The room was clean and spacious, we loved the idea of the main bedroom behind the... More

Was this review helpful? Yes
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear Jen M, Thank you for taking the time to post feedback about your recent stay with us at Peppers Pier Resort Hervey Bay, I am glad you were able to enjoy the resort and its facilities. I have advised our maintenance team to address the issues as mentioned, in regards to the return on your pre authorization – please... More

Hervey Bay, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2014

I just spent my birthday weekend with friends and family. We stayed in room 323 and were VERY impressed! This room was recommended by Emily at the front desk. This review is mainly to say how fantastic and helpful Emily at reception was! She made sure we had everything we needed and was approachable the whole time we were there.... More

Was this review helpful? Yes 1
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear Breezecare, Thank you for your kind comments in regards to the friendly and helpful service you received from Emily our reception team member – I will pass on your positive comments. Glad you enjoyed the room and our resort facilities, we are lucky that the majority of our rooms have such a fantastic outlook over the Bay – however... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 19, 2014

This hotel is almost impossible to find the address is given as The Esplanade Hervey Bay. Trip Advisor is correct unlike Wotif etc. However the Esplanade is actually Charlton Esplanade. When I arrived I commented to reception how hard it was to find them, the response was " everyone arrives here stressed out because they can't find us" I asked... More

Was this review helpful? Yes 1
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear Fay175, Thank you for your feedback from your recent stay with us at Peppers Pier Resort Hervey Bay. In regards to the address concern - the resort is located between Charlton Esplanade and Hibiscus Street (one street back from the esplanade) we are aware that our reception entrance can be confusing at times as it is on the Hibiscus... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed February 17, 2014

This was my second visit to Peppers Pier Resort and I very much enjoyed the experience. The suites are lovely and I recommend an ocean view as it is lovely after a long day. Being able to sit and view the ocean was a very pleasant experience. The staff are friendly and most accommodating. The restaurant is nice and staff... More

Was this review helpful? Yes
Nole B, General Manager at Peppers Pier Resort, Hervey Bay, responded to this review

Dear Donna H, Thanks for taking the time to post a review from your recent stay with us, especially being a returned guest – the positive feedback on your stay is appreciated. I am glad that again we were able to provide you with an enjoyable stay and look forward to welcoming you back for a third visit. Kind regards,... More

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Additional Information about Peppers Pier Resort, Hervey Bay

Also Known As:
Peppers Pier Resort, Hervey Bay Hotel
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Peppers Pier Resort Hervey Bay
Peppers Pier Resort, Hervey Bay Australia - Urangan
Address: The Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Urangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Pier Resort, Hervey Bay 4.5*
Official Description (provided by the hotel):
Just as the Fraser Coast has been shaped by nature, Peppers Pier Resort takes its design cures from the form of ocean waves. The 132 self-contained one, two and three bedroom suites with private balconies offer uninterrupted views of the Great Sandy Strait and Fraser Island. And inside, natural materials - stone floors and timber furnishings - complement the natural beauty (alongside more modern necessities like your own plasma TV. ... more   less 
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