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Oceans Resort & Spa

4.5 of 5 569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
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Oceans Resort & Spa
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43 reviews from our community

Traveler rating
    22
    13
    5
    3
    0
See reviews for
17
15
Solo
0
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Valletta
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Exquisite self contained and fully equipped apartment. Fantastic value for money. Faultless and courteous staff. Recent refurbishment tastefully executed but still a little work to do for which the proprietors acknowledged and apologized

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QLD
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

With good reviews of the resort, my wife and I had expected a luxury accommodation. Our unit was tired with a history of old stains/dirt throughout the flat. Not regular/daily cleaning issues, just stains on the sliding doors, a front door that had seen better days (needing paint), stains on the DVD speaker systems, filthy glass overlooking the pool area... More

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Clayton, California
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed one night at Oceans in Hervey Bay and wish we could have stayed longer. The reception staff could not have been friendlier when we checked in. Although we didn't need all the kitchen amenities for our short stay, we enjoyed the spaciousness of the living area and our deck had a fabulous view of the bay and... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear 70flame70, Cool username by the way (!), and thanks very much for taking the time to review our hotel. We really appreciate your kind words and feedback. Our swimming pools are definitely one of our biggest assets and we are glad that you enjoyed them. Great feedback on nibbles for the room, we will look into ways of developing... More

1 review
2 of 5 stars Reviewed 2 weeks ago

We selected the 'Whale Watch Package' 2 nights including 10pc discount on whale watching,and a "spa pack" valued at $89.95. Ok, got the whale watching discount, but the spa pack was a small packet containing sample products, not the 'spa treatment' we were expecting, which we had to ask for. The room was not clean. The cupboards had greasy fingermarks... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Matt P, Thanks for your review. I am sorry our whale watch package didn't live up to your expectations. Many others have commented how great it has been, and good value, but we take your comments on board as we plan for 2015's package. As for the boom gate, I apologise but as I am sure you can appreciate... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

we had a wonderful family holiday great pools & location. Nice spacious rooms and great amenities with in the resort as well as close by. I agree with Chino8 that the should hire a new cleaner as we had a some issues with cleanliness and found reception staff dismissive at first, But after speaking with the manager, it was all... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Thanks for your review Ben, We appreciate you taking the time to write. As you stayed in March this year, it was under previous management, but I am in-touch with Nole and I will pass on your feedback. On the cleanliness of the rooms, as new management we also agree that there was a problem, and I am pleased to... More

Hervey Bay, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here for 2 nights for my wedding, the apartment is spacious and has everything you require for a couple of nights stay. There is free WIFI and the staff were friendly, however, I would highly recommend Oceans Resort & Spa invest in a new cleaner. There was dirty dishes in the cupboards and old food on the... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Thanks for taking the time to review us on Trip Advisor chin087. Oceans Resort & Spa Hervey Bay took over from Peppers in May this year, and during this time we have been assessing all processes and procedures to ensure that our wonderful hotel delivers everything that is expected by our valuable customers. Housekeeping/cleaning is one of if not the... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A truly amazing hotel in a wonderful place. We stayed in a 3 bed apartment with 5 of our 6 kids. The accommodation could not have been better - clean, spacious, luxurious, amazing ocean views and wonderfully friendly and helpful staff. Plenty to do in the area for all the kids - boys and girls. Fraser Island is an absolute... More

Was this review helpful? Yes 1
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Robert L, Thanks very much for taking the time to review our hotel and Hervey Bay on Trip Advisor. And thank-you also for such a great score and your comments. We will not stop at ensuring that Oceans Resort & Spa Hervey Bay remains the stand-out choice for family holidays. We hope to see you all again in Hervey... More

Brisbane
Top Contributor
83 reviews 83 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed one night while on business and wish we could have stayed longer. Check in and check out was smooth plus the gift pack of toiletries was a pleasant surprise. The units are extremely large and very clean with views out over Harvey Bay. There is a Nespresso coffee machine for those who do not like instant coffee which... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear bmw216, Thanks very much for such a detailed review. It sums up our resort very well. We are doing all that we possibly can to improve it so next time that you stay I hope it is even better. We look forward to welcoming you back for longer as you mentioned, as Hervey Bay is one of the best... More

Brisbane, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our second stay here and it keeps getting better and better. The staff were incredibly helpful and even though they are doing some refurbishing of the exterior of the building it didn't impact our stay at all. We got upgraded to a 3 bedroom suite and it was huge and gorgeous. We were right at the end and... More

Was this review helpful? Yes
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Sandra G, Thanks very much for your return visit! Thanks also for such a great review on Trip Advisor. We are so glad to hear that you love our hotel and Hervey Bay. Hervey Bay is a perfect place to getaway, and our location next to the Pier, and not far from the boat harbour makes it an even... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We (2 adults and 5 children aged 12 to 17) have just spent the first week of the current school holidays at Oceans Resort. We were put up in a very spacious 3 bed apartment with spectacular, uninterrupted views over the ocean. The apartment was well laid out for our combination, providing privacy for the adults away from the teens... More

Was this review helpful? Yes
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear J0-Annie2014, Thank-you very much for such a great review on Trip Advisor. We really appreciate your time and effort. Reviews help us to ensure that we keep our standards to the high levels expected by our valuable customers. We are so glad to hear that your stay was "the best holiday ever"! Our staff and I are here to... More

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Additional Information about Oceans Resort & Spa

Address: 569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
Phone Number:
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oceans Resort & Spa 4.5*
Number of rooms: 68
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Also Known As:
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort & Spa Hervey Bay, Australia - Urangan

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