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Oceans Resort & Spa

Certificate of Excellence
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569 Charlton Esplanade | entrance off Hibiscus Street, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
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118 Reviews from our TripAdvisor Community

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Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
  • English first
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  • German first
  • Italian first
  • Any
English first
  • All months
    (118)
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All months
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a hard review to write. The resort was great, we stayed in a 2br penthouse which was amazing - heaps of room for the kids, free in house movies, full kitchen with coffee machine and a spa! Pool was heated, great coffee at the cafe out front. Downside was there were jackhammers going nearly all day while renovating... More 

Was this review helpful? Yes 1
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Jotomo24, Thanks very much for taking the time to post your review on Trip Advisor, and also for staying with us. Unfortunately our building improvements coincided with your stay and we apologise for that. The drilling job you discuss had to be done to make our resort more beautiful and we were given very short notice from Body Corporate... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 3 nights here recently and loved it. The resort is modern, well equipped and central to beach, cafe and pub. Not much in the way of shops in the town so a car would be handy if staying here but the resort was faultless.

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Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The resort is in a a great location opposite the Urangan Pier. The apartment was well appointed, modern, spacious and comfortable, with beautiful views from the balcony. Staff are friendly and helpful. Best place to stay if you're visiting Hervey Bay in my opinion.

Was this review helpful? Yes 1
Bundaberg, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A last minute decision to escape over the long weekend led us to Oceans Resort at Hervey Bay. We booked a one bedroom apartment and got a ground floor wheelchair accessible room. This meant the bathroom had a shower curtain instead of proper shower, but there wasn't any storage/benchspace in the bathroom. It may be different in the other rooms.... More 

Was this review helpful? Yes 2
Toowoomba, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Easy booking, great apartment and wonderfully friendly reception staff. Front desk staff apologies when we booked in for upgrading us to a 3 bedroom apartment because the 2 bedroom we had booked was not available. Clean, modern and spacious apartment and easy on-site parking for bigger vehicles. Very impressed and we will be back to use more of facilities.

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

From the extremely hospitable greeting from Tracey on arrival to our departure, this place impressed greatly. The room - a 2-bedroom apartment - was wonderful, very large and well-equipped. Comfortable beds, all other facilities top class and very effective (free) wifi. Great for either business or pleasure and thoroughly recommended.

Was this review helpful? Yes 2
Sydney
Contributor
14 reviews 14 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 27, 2015

Great hotel! Love the interior decor and room design. The rooms were very clean and room amenities were great. The view of the ocean and the swimming pool were amazing. Hotel staff was very friendly and helpful. Would definitely return!

Was this review helpful? Yes 2
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

Absolutely gorgeous apartment, very spacious. Spa, kitchen and laundry in this wonderful apartment.Free wi fi and unlimited movies.Very central to restaurants, great walks along the esplanade. Staff very helpful, undercover secure parking at no extra charge.Highly recommend this resort.

Was this review helpful? Yes 2
Brisbane, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 25, 2015

I've stayed at Oceans with my family (2 adults, 2 teenagers) and we've very much enjoyed the facilities and warm welcome. Last week I came on my own for work, needed to use the boardroom and experienced catering as well. The entire experience was professional, friendly and very accommodating. I couldn't recommend them highly enough.

Was this review helpful? Yes 1
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Sandi B, Thanks very much for your review. We love having you and your family stay with us when you are in town - you bring a smile to our staff also with your kind attitudes and warmth. Thanks also for holding your recent conference with us, we are glad that you really enjoyed our facilities and service. Catch... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2015

Absolutely love this place. 2nd visit. Everything u need in your room inc laundry, spa, in house movies were free again, even a coffee pod machine. Restaurant on site and cafe, even though we didn't try this time. Helpful friendly staff. Very reasonably priced when we were there in May. Amazing pool, great location. Will be back

Was this review helpful? Yes 1
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