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Oceans Resort & Spa

4.5 of 5 569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
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Oceans Resort & Spa
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74 reviews from our community

Traveler rating
    35
    24
    8
    5
    2
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30
23
Solo
0
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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australia
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staff were so friendly inviting and personal. From checkin to cleaners. 2brm are great for a short stay. Try a superior for longer than a week for a family. Pool area is great and the resort is very close to places to eat and wonderful beaches.

Was this review helpful? Yes
Toowoomba, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Disappointed in the ambiance of the room. The walls were marked and chipped, the airconditioning did not blow cold, lighting was not great. The bed was hard and obviously very old. The staff were absolutely lovely, with the exception of one staff member I unfortunatley spoke to at the time of booking. Location isnt too bad. I guess I had... More 

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Sydney
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Having previously been a Peppers property, I expected more. On the plus side, the property provided well-appointed apartments in a fantastic location with great views. There were two large swimming pools. Free on-site parking was provided. The property is starting to look a little dated and in need of maintenance. I was disappointed with the check-in process having to wait... More 

Was this review helpful? Yes
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Hilltopbaby, All of us here at Oceans Resort & Spa thankyou very much for taking the time to review us today. I am so glad that you enjoyed our great apartments, our fantastic pools, the views, the free parking, and the location! Thankyou. Currently we are working on many projects with Body Corporate in upgrading the property. A big... More 

Sandton, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked our stay through booking.com which worked out so well. Each room was ensuite with all the bells and whistles we could have asked for. The view was amazing and service very friendly and helpful. We will definitely stay there again and recommend to our friends and family.

Was this review helpful? Yes 1
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Jo G, Greetings from all of us here at Oceans Resort & Spa Hervey Bay. We appreciate you taking the time and effort in writing such a positive review on our resort all the way from South Africa! We are very glad that you enjoyed yourselves, and we cannot wait to welcome you back one day soon. I will... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel pool is great for the kids we had a ground floor suite which by all accounts was perfect with direct access to the pool, well appointed kitchen & rooms & free movies to boot, however the hotel is let down by lack of service (having only one person on the desk for most of the time for check... More 

Was this review helpful? Yes
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Melsylovesluke, Greetings from Oceans Resort & Spa Hervey Bay. I thankyou greatly for staying with us, and taking the time to review us on Trip Advisor. I am very pleased to hear that you and your family enjoyed your room, our fantastic pools, and our on-demand movie service that contains over 100 titles of the latest movies. We are... More 

Canberra, Australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

• We were contacted the day before arriving and asked to pay the balance of the room charges. This has never happened before and my understanding is that payment is made for accommodation at the conclusion of the stay. Furthermore, being forced to pay over the phone meant paying via credit card which included a credit card fee of $40.30.... More 

Was this review helpful? Yes 2
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Cath E, I have dealt with you in writing on this prior to you posting this on Trip Advisor. During your 5 nights here not once did you say a thing to my staff who are on-call 24-hours a day. We have tent-cards in our room that ask our guests to immediately report any problems, issues or anything that... More 

Surfers Paradise, Australia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 4nights over the past weekend and had an amazing time! We had 2 bed apartment and had pool / sea views, very spacious with huge balcony! Pool was amazing, staff really friendly and a great location for beach and restaurants! We're looking to go back for Australia Day weekend

Was this review helpful? Yes 2
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Laura R, Thanks very much for taking the time to review us on Trip Advisor today. It was very nice to hear such positive comments and that you and your family enjoyed yourselves so much. We have had a really great Summer so far, and our guests have been an absolute pleasure to take care of. It has been... More 

Contributor
17 reviews 17 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for 7 nights when I was in the local area for work purposes. The resort is awesome. The rooms are very large and airy and clean. The staff on site were great. My only (and this is a very small thing) gripe would be that the gym is quite basic.

Was this review helpful? Yes 2
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear JRecchia, Thanks very much for your valuable comments on Trip Advisor. We are very glad to hear that you enjoyed your stay. It is great to hear that you mentioned the cleanliness of the hotel, as we have been working very hard of late at making sure this is of the absolute best possible standard. Great to get such... More 

Melbourne, Australia
Contributor
17 reviews 17 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 7 nights in early January and really can't fault this place. We were surprised to find that we had been been upgraded to a 3 bedroom apartment on the 5th floor and it was fabulous. Our daughter thought she was in heaven. The staff were really friendly and couldn't do enough for you. Having 2 cafes at... More 

Was this review helpful? Yes 3
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Judith D, Greetings from Oceans Resort & Spa Hervey Bay, Thanks very much for taking the time to review us on Trip Advisor. We are very thankful for your kind words and feedback. Great to hear that you enjoyed one of our spacious penthouses and that your daughter was so happy! We really hope to see you back one... More 

Rockhampton, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed when it was Peppers and it was great - now it has a new name change and new management and it is still a great hotel. Took my 10 year grand daughter and she had a great time swimming in the pools. I would highly recommend if you have children that you ask for a ground room as this... More 

Was this review helpful? Yes 2
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Kay B, Thanks very much for spending the time to review us on Trip Advisor. It was very nice to arrive at my desk today to such great comments. I am so pleased to hear that you approve of our new management. Since taking over from Peppers last year, my team and I have been working tirelessly to ensure... More 

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Additional Information about Oceans Resort & Spa

Address: 569 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
Phone Number:
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oceans Resort & Spa 4.5*
Number of rooms: 68
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Also Known As:
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort & Spa Hervey Bay, Australia - Urangan

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