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All 4 Urangan hotels

Oceans Resort & Spa

4.5 of 5 Resort   |   569-571 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
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Oceans Resort & Spa
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74%
Ranked #3 of 4 hotels in Urangan
A recent review
4 of 5 stars reviewed 2 days ago
Beetrootears Sunshine Coast
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223 people have reviewed this hotel

Traveler rating
    72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Sunshine Coast
Top Contributor
158 reviews 158 reviews
42 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a short mid winter stay for a conference. We had a lovely 2 bedroom suite up on the 4th floor with views over the pool. The room was clean and spacious with a small kitchenette and nice toiletries provided in the bathroom. The staff were helpful at the reception and the location quiet. It is just a short... More

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Albury, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

My friend and I stayed at Oceans Resort and Spa for 12 nights and could not be happier with the accommodation or staff. The accommodation was reasonably priced, clean and very spacious with beautiful views of the ocean. All staff, including cleaners and maintenance were very friendly and attentive and could not be faulted. There was absolutely no negative to... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear Elaine, Thankyou very much for your feedback. We are constantly striving to make Oceans Resort & Spa Hervey Bay an even better place to stay, and the best in Hervey Bay, so we cannot wait to welcome you both back soon. Please do not hesitate to contact me directly. Your Thankfully, Chris Taylor General Manager More

Broadbeach, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here in July, during the Junior Touch Football State Cup. On our arrival, the staff were super friendly, and very helpful. There was heaps of parking underneath, even though the hotel was fully booked. We had booked a 3 bedroom apartment, and couldn't believe how big it was. There were 3 bathrooms (2 of them had spa baths... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear KTF01, Thankyou very much for your feedback. We are constantly striving to make Oceans Resort & Spa Hervey Bay an even better place to stay, and the best in Hervey Bay, so we cannot wait to see you again next year for the Touch Footy competition, if not before. We have such a great hotel for families, especially with... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed during July at Ocean Resort, the moment I stepped into the room, I was disgusted. Insects were rife and the hygiene atrocious. This was due to the fact that I doubt they spend a lot of money cleaning up. It was definitely not up to 5 five star hotels. No wonder why it's self-rated, if the officials came... More

Was this review helpful? Yes 1
Chris T, Manager at Oceans Resort & Spa, responded to this review

Dear TD, Thank you for your review. We are very sorry that your stay did not deliver to your expectations. We would love to know the exact dates of stay, and your room number to make sure that you did stay in one of the rooms let by Oceans, and not one of the external agents in the building, which... More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently in July I stayed in a three bedroom apartment for 300 dollars. The view was excellent from the two balconies as we got a great view of the jetty and sea. We were able to wake up early and watch the sun rise which was spectacular. However, upon arrival there was a gecko. The bathrooms were dirty and unpleasant.... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear LF, Thank you for your review. We are very sorry that your stay did not deliver to your expectations. I am not sure if you stayed with our previous reviewer RF in the same room on the same stay, as there seems to be some coincidences in issues and stay dates and without dates or room numbers I cannot... More

Brisbane, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

stayed at the Ocean resort early July in a three bedroom apartment with great ocean views. Upon arrival however, there was a gecko in one of the rooms, some blankets were stained with something suspiciously brown, paint on the walls are chipped, tiles black etc. Café is also overpriced with too small portions. Gym is ancient and very quiet. supposed... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear RF, Thank you for your review. We are very sorry that your stay did not deliver to your expectations. We truly do thank you for your review as it did bring to light our complimentary WI-FI limitations. We took over management of this hotel 10-weeks ago, and we have had no complaints on this yet and without complaints we... More

Liverpool, Australia
Top Contributor
84 reviews 84 reviews
77 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed mid week, late June 2014 at last minute rate of $149 for 1 b/r. Very large room and it was on ground floor which is great if you have kids for the pool. You get direct access from your room to a choice of 2 pools. Appears all rooms overlook pools at least + higher floors would get views... More

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Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I were really looking forward to a 2 day break at this hotel. When we arrived it looked a little dated and when we went to our room it was not ready. I accept that we booked in an hour early. Whilst the room/ apartment was large the furnishings were not very clean. The bed cover was... More

Was this review helpful? Yes 1
Olivia T, Manager at Oceans Resort & Spa, responded to this review

Dear Clive, Thank you for choosing to stay with us at Oceans Resort & Spa. We are very disappointed to hear that you found some areas in your room that were not clean and you found the furnishings quite dated. We really appreciate your feedback on this as we are continuously striving to ensure our cleaning standards are of a... More

Gold Coast
Top Contributor
86 reviews 86 reviews
85 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We travelled mid winter and the resort was very quiet. Maybe a little different in summer as the pool is central to the complex.the rooms are very spacious and have everything you need. Location good about .10 minutes walk to marina. Supermarket about 5 mins by car. Room is clean and on the eco rate no room service is provided... More

Was this review helpful? Yes
Olivia T, Manager at Oceans Resort & Spa, responded to this review

Dear Oskar and Sunny, Thank you for choosing to stay with us at Oceans Resort & Spa, we are very pleased you enjoyed your stay. Feedback is invaluable to us and we thank you for taking the time to write about your experiences. We hope to have you back at our resort in the future. Regards Oceans Management More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

Spent Mother's Day away from home - had the family come and spend the day - lots of room - the view is to die for - safe for the grand kids even on the top floor - didn't worry about them once......the pool is great for the littlies and they especially enjoyed their own little beach. Having two restaurants... More

Was this review helpful? Yes
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Thanks very much Rhonda for taking the time out to review. Such great feedback, and we are glad that your Mother's Day could not have been much better. Our hotel is used for many special occasions for many people, and we always try to ensure that we can assist is any way to make stays more special. Please contact me... More

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Additional Information about Oceans Resort & Spa

Address: 569-571 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oceans Resort & Spa 4.5*
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Also Known As:
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort & Spa Hervey Bay, Australia - Urangan

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
132

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