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All 4 Urangan hotels

Oceans Resort & Spa

4.5 of 5 Resort   |   569-571 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
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Oceans Resort & Spa
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74%
Ranked #3 of 4 hotels in Urangan
A recent review
3 of 5 stars reviewed 1 week ago
T D Brisbane, Australia
  • Overview
  • Reviews (220)
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220 people have reviewed this hotel

Traveler rating
    70
    90
    36
    20
    4
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75
94
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed during July at Ocean Resort, the moment I stepped into the room, I was disgusted. Insects were rife and the hygiene atrocious. This was due to the fact that I doubt they spend a lot of money cleaning up. It was definitely not up to 5 five star hotels. No wonder why it's self-rated, if the officials came... More

Was this review helpful? Yes 1
Chris T, Manager at Oceans Resort & Spa, responded to this review

Dear TD, Thank you for your review. We are very sorry that your stay did not deliver to your expectations. We would love to know the exact dates of stay, and your room number to make sure that you did stay in one of the rooms let by Oceans, and not one of the external agents in the building, which... More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Recently in July I stayed in a three bedroom apartment for 300 dollars. The view was excellent from the two balconies as we got a great view of the jetty and sea. We were able to wake up early and watch the sun rise which was spectacular. However, upon arrival there was a gecko. The bathrooms were dirty and unpleasant.... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear LF, Thank you for your review. We are very sorry that your stay did not deliver to your expectations. I am not sure if you stayed with our previous reviewer RF in the same room on the same stay, as there seems to be some coincidences in issues and stay dates and without dates or room numbers I cannot... More

Brisbane, Australia
1 review
3 of 5 stars Reviewed 1 week ago

stayed at the Ocean resort early July in a three bedroom apartment with great ocean views. Upon arrival however, there was a gecko in one of the rooms, some blankets were stained with something suspiciously brown, paint on the walls are chipped, tiles black etc. Café is also overpriced with too small portions. Gym is ancient and very quiet. supposed... More

Was this review helpful? Yes
Chris T, General Manager at Oceans Resort & Spa, responded to this review

Dear RF, Thank you for your review. We are very sorry that your stay did not deliver to your expectations. We truly do thank you for your review as it did bring to light our complimentary WI-FI limitations. We took over management of this hotel 10-weeks ago, and we have had no complaints on this yet and without complaints we... More

Liverpool, Australia
Top Contributor
84 reviews 84 reviews
77 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed mid week, late June 2014 at last minute rate of $149 for 1 b/r. Very large room and it was on ground floor which is great if you have kids for the pool. You get direct access from your room to a choice of 2 pools. Appears all rooms overlook pools at least + higher floors would get views... More

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Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I were really looking forward to a 2 day break at this hotel. When we arrived it looked a little dated and when we went to our room it was not ready. I accept that we booked in an hour early. Whilst the room/ apartment was large the furnishings were not very clean. The bed cover was... More

Was this review helpful? Yes 1
Olivia T, Manager at Oceans Resort & Spa, responded to this review

Dear Clive, Thank you for choosing to stay with us at Oceans Resort & Spa. We are very disappointed to hear that you found some areas in your room that were not clean and you found the furnishings quite dated. We really appreciate your feedback on this as we are continuously striving to ensure our cleaning standards are of a... More

Gold Coast
Top Contributor
84 reviews 84 reviews
83 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We travelled mid winter and the resort was very quiet. Maybe a little different in summer as the pool is central to the complex.the rooms are very spacious and have everything you need. Location good about .10 minutes walk to marina. Supermarket about 5 mins by car. Room is clean and on the eco rate no room service is provided... More

Was this review helpful? Yes
Olivia T, Manager at Oceans Resort & Spa, responded to this review

Dear Oskar and Sunny, Thank you for choosing to stay with us at Oceans Resort & Spa, we are very pleased you enjoyed your stay. Feedback is invaluable to us and we thank you for taking the time to write about your experiences. We hope to have you back at our resort in the future. Regards Oceans Management More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

Spent Mother's Day away from home - had the family come and spend the day - lots of room - the view is to die for - safe for the grand kids even on the top floor - didn't worry about them once......the pool is great for the littlies and they especially enjoyed their own little beach. Having two restaurants... More

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Chris T, General Manager at Oceans Resort & Spa, responded to this review

Thanks very much Rhonda for taking the time out to review. Such great feedback, and we are glad that your Mother's Day could not have been much better. Our hotel is used for many special occasions for many people, and we always try to ensure that we can assist is any way to make stays more special. Please contact me... More

Perth, Australia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 25, 2014

I didn't get off to a good start. When I booked this hotel it was owned by Peppers. So when I arrived at 7pm after a 4 hour drive I was looking for the Peppers signage, and drove past the hotel at least twice before deciding to go in and ask for directions. When I advised the Duty Manager there... More

Was this review helpful? Yes 1
Sydney, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 23, 2014 via mobile

Stayed 4 nights, we had direct access from our room to the swimming pool. All rooms on ground floor had direct accesa. Great to just pop in and out of our room. No need to pass through lobby unless we wanted to lock room. All the amenities for any family, laundry/dryer, oven, stove, m/wave, iron. Even had a espressotoria pod... More

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Bundaberg
Top Contributor
73 reviews 73 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 17, 2014 via mobile

We were very impressed with the hotel accommodation and service. We had a 3 bedroom 3 math room apartment which was cheaper then the dog box motels down the road. Service by front desk wears excellent.

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Additional Information about Oceans Resort & Spa

Address: 569-571 Charlton Esplanade, Urangan, Hervey Bay, Queensland 4655, Australia (Formerly Peppers Pier Resort, Hervey Bay)
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oceans Resort & Spa 4.5*
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Also Known As:
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort & Spa Hervey Bay, Australia - Urangan

146 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
132

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