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BreakFree Great Sandy Straits

17 Buccaneer Drive, Urangan, Hervey Bay, Queensland 4655, Australia
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BreakFree Great Sandy Straits
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BreakFree Great Sandy Straits
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143 reviews from our community

Traveler rating
    28
    47
    40
    16
    12
See reviews for
58
50
3
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Room was spacious and comfortable. Noticed some cockroaches and emailed hotel about them and did not get a response. As not from Australia not sure if cockroaches are normal in this part of country or if they have a problem.

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Caloundra, Australia
Top Contributor
160 reviews 160 reviews
75 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for three nights on a discounted package, and I guess we got what we paid for . Most of the negative reviews concerned cleanliness of the apartments, so we were a little dubious but booked anyway. The negative reviewers were right, our bathroom floor had hair, pubic hair and dirt that my wife had to sweep up. The... More 

Was this review helpful? Yes 1
Brisbane
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 4, 2015

My wife and I stayed here over the Australia Day Week-end, and travelled with friends, who also stayed here. We all loved the accommodation. Yes. It is dated but we found it comfortable and roomy. All the units have their own character, and we were not disappointed with ours. The resort is close to restaurants, and there were plenty of... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015 via mobile

Stayed here over the Australia day long weekend on the basis of excellent daily rates, obviously a special deal. For $85/day we had ourselves a lovely ground floor apartment with spa, kitchenette, pool just outside the door, undercover parking and views of the beach. Pleasant walk to Urangan shops and very close to Marina. Would definitely stay again when a... More 

Was this review helpful? Yes 1
Ibrahim S, Front Office Manager at BreakFree Great Sandy Straits, responded to this review

Dear 252011, Thankyou for your lovely review about your recent stay with us. We are very pleased that you enjoyed your long weekend get away with us and would love to welcome you back for another stay with us soon! Regards Dawn T Front Office Manager Breakfree Great Sandy Straits Marina Resort More 

Brisbane, Australia
1 review
3 of 5 stars Reviewed January 27, 2015

I recently stayed in a 3 bedroomed apartment which for a family with young children would be fantastic. The 3 bedrooms were average size. The website writes it is air-conditioned - which should read one bedroom and living area is air-conditioned. The linen was fresh and clean on each bed. The floors could have been cleaned a lot more. The... More 

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Ibrahim S, Front Office Manager at BreakFree Great Sandy Straits, responded to this review

Thankyou for taking the time to provide feedback on your recent stay with us and for bringing to our attention the issue you had with the curtains and floors. We will follow this up with our Housekeeping team and with our maintenance department to see what is causing the issue with the curtains. It is true that Air-Conditioning is not... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 16, 2015

I walked in the apartment and the smell disgusted me, the floors were not clean, ants on the kitchen bench, lounge was dirty and smelt, curtains need a clean, walls in toilet not clean, carpet in bedroom stained and not vaccumed, cobwebs on bedroom ceiling. When you lock the apartment up it smells mouldy, bed lumpy and guessing its really... More 

Was this review helpful? Yes 4
Townsville, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2015

Travelled by myself to Hervey Bay to attend a wedding and stayed at the Breakfree. What a lovely experience . I had a downstairs room which looked out over one of the swimming pools and beach. Truly beautiful. I had a huge round spa ion my room which opened up to look out at the beach. I sat back in... More 

Was this review helpful? Yes 1
Perth, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 6, 2015

Our get away, disappointed with unit we had. The location/view was great, other than that the unit very run down would class as a 2-3 star. On arrival the front door was under repair; the sofa was dirty and disgusting I didn't even want to sit on it; curtains falling down; fridge small, not cold and missing shelf's from the... More 

Was this review helpful? Yes 3
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this review

Dear Joanne We are very sorry that you have left us disappointed We do apologize for any inconvenient regarding housekeeping service level that have fallen below your and our expectations. We have made arrangement to have the sofa replaced and reviewed service standard with our housekeeping providers Once again we are sorry for any inconvenient Ibrahim Saad General Manager More 

Noosa, Australia
Top Contributor
171 reviews 171 reviews
17 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is my first stay at Breakfree, but my Daughter and family have been several times, I must admit it was more than I had expected, this particular apartment is nicely furnished and well set up with utensils (not that we are doing much cooking), it has two bedroom with two bathrooms, a laundry and yes they are showing their... More 

Was this review helpful? Yes 1
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this review

Thank you for taking the time to provide your feedback and share your experience We are delighted that BreakFree Great Sandy Straits has been the choice of your family holiday destination offering great and convenient facilities and wonderful location We look forward to your next visit Ibrahim Saad General Manager More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 4, 2015

Stayed here for 2 nights with my parents. We stayed in two separate rooms. Rooms very out dated. Our room was absolutely filthy. doubt it had been cleaned in a while. floors, bench tops, table all covered in dirt. room also smelt damp. Attempted to use the kettle only to have the power cut out. worst accommodation I have stayed... More 

Was this review helpful? Yes 2
Ibrahim S, General Manager at BreakFree Great Sandy Straits, responded to this review

Dear Colin It is unfortunate that you have left us disappointed, our record indicates that kettle was replaced but no mention of cleaning issues were raised to be rectified during your stay In saying that it is no excuse as our expectations that every units is cleaned to BreakFree Standards Please accept our apology for any inconvenience Kind Regards Ibrahim... More 

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