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Holiday Inn Express Lisbon Airport

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Holiday Inn Express Lisbon Airport
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470 Reviews from our TripAdvisor Community

Traveler rating
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    219
    118
    35
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

We stayed here because we had an early morning flight and they advertised being 1.4 Kms from the airport. Don't bother. Still was €12 and we could have gone into the City for that time and money. Starting positive, the room was clean and quiet. Everything else was downhill all the way. After 3 weeks of amazing Portuguese culture, hospitality... More 

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Castlegar
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The main draw of staying at this hotel was that the manager basically made an exception for us and provided free taxi transport to the airport. This was based upon a misunderstanding - about half ours and half the company's but the manager, once we'd explained our difficulty, was very gracious in solving our problem. Otherwise, the stay was what... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel does not have any double beds. The room was clean, service was average, standard furniture. The shuttle bus to the airport is not included in the hotel price (extra 4 EUR per person). We stayed here because we had an early flight next morning. Next time we would prefer to stay in town and take a cab or... More 

Was this review helpful? Yes 1
Arganil, Coimbra, Portugal
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Average hotel. Ok if you do not have an early flight. Breakfast unavailable to take with you at 0430 hours even though its paid for in the price. Restaurant is sub contracted to outside caterer so H.I. not responsible. Over all I found this place expensive considering average prices in Portugal. Airport shuttle does not run at 0400 hours so... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Steve B, Thank you for writing feedback about your recent stay. It is good to know that you found our staff to be helpful and friendly. However, we apologize if we did not meet your expectations regarding the shuttle service and if our room amenities fell below your standards. We value your review and will communicate it to our... More 

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Holiday Inn Lisbon Airport for 3 nights at the start and end of a European vacation. The hotel in itself is average, the room was clean, average size for a European room. The front desk attendant, Manual, really made the stay. He was professional, prompt, and extremely helpful. His customer service exceeded our expectations, and he seemed... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Alexandra S, Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. It is always motivating on our end to receive commendable feedback from our valued... More 

Hamilton, Canada
Top Contributor
62 reviews 62 reviews
21 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This stay was part of a vacation package and we spent two nights here prior to an early morning flight back to Toronto. We did not have a car but there was a bus stop aprox a quarter mile on the road. We found the bus convenient and easy to get into Lisbon. The room had two quite comfortable single... More 

Was this review helpful? Yes 2
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked this hotel through Expedia and got a good deal on it. Stayed here as had an early flight from Lisbon to US and needed something close by. The hotel is 5-10 minutes from the airport. A airport shuttle is available for Euro 5 from 5 am till 10 pm and leaves every 20 minutes which is convenient. The hotel... More 

Was this review helpful? Yes 2
Phoenix, Arizona
Top Contributor
51 reviews 51 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reviews we read are mixed and I would agree with them. This is a typical airport hotel in a large city. There is NOTHING close to the hotel including metro, restaurants, shopping, sites, etc. It is only needed to make a quick drive to the airport for an early flight. We booked this hotel through my British Airways account. The... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Lv2CSun, Thank you for taking the time to review our property. I am pleased to note that you found the rooms clean and comfortable. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It seems like we failed to provide an outstanding hotel stay due to the weak WIFI connectivity, lack of... More 

Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is conveniently located very close to the Lisbon airport, but I would recommend booking elsewhere if you are looking for a good night's sleep. The hotel is located in a very industrial area, and there was a dog barking in the junkyard next door all night. The walls are very thin and you can hear everything in the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear graftcf, Thank you for taking the time to write us a review regarding your recent stay. My apologies for the inconvenience you experienced over the noise. Your comments are being shared with the hotel management and appropriate action will be taken. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More 

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Portugal
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice, clean and friendly. Would have liked to have less noisy neighbours and also that our requests for a double bed and a quiet room would have been honored. I think it's crucial for an airport hotel, where people mainly sleep because they are travelling, the rooms are well isolated in terms of sounds. However... it's the beginning of our... More 

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