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Holiday Inn Express Lisbon Airport

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Rua Da Guine | Antigo Edifício Hidrotecnica, Prior Velho 2685-334, Portugal
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Holiday Inn Express Lisbon Airport
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486 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philippines
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Just 1 minute check in (we booked online) and we went straight up to our room. Nice room but no bottled water. There is kettle and coffee/tea, flat screen small tv, 2 single bed that we moved so my wife and I could sleep beside each other. We could hear the cars on the highway because the window won't close... More 

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Dallas, Pennsylvania
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After spending 2 wonderful weeks in Portugal we wanted an overnight room close to the airport for a morning flight back to the States. We have stayed at other Holiday Inn Express hotels in other cities with a positive results but not this one. First it is located in an industrial area where even the taxi driver had a hard... More 

Was this review helpful? Yes 1
Jorge B, General Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Guest, Thank you for choosing Holiday Inn Express Lisbon Airport and for being an IHG Rewards Club Member. We would like to apologize for all the inconvenience experienced, it is not our way to welcome our guests, we will take your words in consideration and immediately take action. Please don’t hesitate to stay with us again in a near... More 

Travelers are raving about these Prior Velho hotels

4 of 5 stars
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Europe
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is nice, rooms are cozy and clean. It's placed not in the airport and getting there is possible taxi only or an hour walk on foot. Hotel offers shuttle bus in certain operating hours, the price is 4€ per person. If you are two - taxi will cost the same. Around the hotel you can find only industrial buildings.... More 

Was this review helpful? Yes 1
Hong Kong, China
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is not any better than an Ibis or similar, it just charges twice as much! The breakfast was worse than what I was served in youth hostels before. The hotel is located in an industrial district near the airport, you would not necessarily expect anything else from an airport hotel. But then the airport shuttle should at least... More 

Was this review helpful? Yes 1
Jorge B, General Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Guest, Thank you for choosing Holiday Inn Express Lisbon Airport, it was a pleasure to welcome you. We are sorry to hear that your stay with us wasn’t as pleasant as you would imagine, for that reason we are very sorry. We will take in consideration your words about our service and use them to increase our guest experience... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I am extremely disappointed with our latest visit to the Holiday Inn Express. Upon checking into our room, garbage bins were randomly placed throughout the room (one was right on top of the bed, another was in the middle of the door way of the bathroom). The cupboard had a makeup bag from a previous tenant so clearly the cleaning... More 

Was this review helpful? Yes 1
Jorge B, General Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Guest, Thank you for choosing Holiday inn Express Lisbon Airport, it was a pleasure to welcome you. We are very sorry to hear that your stay with us wasn’t what you expected, and for that reason please accept our apologies. Feedback from our guest is one of the best ways to improve our service, and achieve high levels of... More 

Los Angeles, California
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Holiday Inn Express Lisbon Airport for one night as I had an early morning flight. This is not a hotel to stay at if you plan to visit Lisbon. I only recommend this hotel as a stop over hotel. The hotel is modern, rooms are comfortable and clean. The staff is hospitable. There is one computer... More 

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Florida
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Most of the reviews are right on target. This hotel is clean and near the airport..with free parking. Yes, there are dogs barking at night, but there is reasonable soundproofing. Yes, the breakfast is pretty disappointing. yes, the hotel's dining room for dinner should be missed..per another guest who we met who ate there,. yes, it's in an industrial area... More 

Was this review helpful? Yes
Jorge B, Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Guest, Thank you for your feedback and for choosing to stay with us, it was a pleasure to welcome you. Our guest reviews are the best way to keep improving our service to higher levels, we work hard every day to provide the best stay all our guests, unfortunately sometimes doesn’t depend only on our dedication. We will take... More 

Ottawa, Canada
1 review
2 of 5 stars Reviewed 4 weeks ago

We stayed here because we had an early morning flight and they advertised being 1.4 Kms from the airport. Don't bother. Still was €12 and we could have gone into the City for that time and money. Starting positive, the room was clean and quiet. Everything else was downhill all the way. After 3 weeks of amazing Portuguese culture, hospitality... More 

Was this review helpful? Yes
Jorge B, Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Guest, Thank you for your feedback and for choosing to stay with us, and for your king words about Portuguese hospitality it was a pleasure to welcome you. Our guest reviews are the best way to keep improving our service to higher levels, we work hard every day to provide the best stay to all our guests. We are... More 

Castlegar
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 26, 2015

The main draw of staying at this hotel was that the manager basically made an exception for us and provided free taxi transport to the airport. This was based upon a misunderstanding - about half ours and half the company's but the manager, once we'd explained our difficulty, was very gracious in solving our problem. Otherwise, the stay was what... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 16, 2015

The hotel does not have any double beds. The room was clean, service was average, standard furniture. The shuttle bus to the airport is not included in the hotel price (extra 4 EUR per person). We stayed here because we had an early flight next morning. Next time we would prefer to stay in town and take a cab or... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review

Dear Johannes G, I would like to thank you for the feedback regarding your recent stay in our hotel. We are glad to know that you have noticed the cleanliness of our rooms. However, it is with deep regret on our end to know that our hotel fell short of your expectations, specifically with the shuttle service to the airport.... More 

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