Thank you for your review on your stay with us here at the Lake Tahoe Vacation Resort. We understand that our guests are on vacation and we have big expectations to fulfill. Coupled with a mega renovation you have my personal commitment that we will work on all parameters to meet your expectations and meet our renovation completion deadline. It... More

Thank you for your feedback on your recent stay with us at our resort. Please accept my apologies for the events during your stay with us. You are correct and we completely understand. We have had some new hire team members working on our desk and with anything new this was clearly a mistake. We have corrected the issue with... More

I appreciate your time in writing this review and sharing with all on trip advisor. Yes, you are correct when you say we are in construction. We have a full interior and exterior renovation that is underway and expected to finish in late 2014. Guests that stay with us for four days or more will receive a mid week tidy... More

Thank you for your very good review on our resort. We do appreciate your feedback with us and know that you staying with us during the renovation is an important time. I am happy to read you had a good stay. Yes, our renovation is not completed yet and scheduled to be completed in late 2014. We are getting a... More

We appreciate your time in writing this review on your recent stay with us at our resort. I want to personally thank you for your continued business with us and repeat visits to our resort. As we continuously work on improving our guests experience I want you to know that each time you return it will be better. We have... More

Here at the Lake Tahoe Vacation Resort we know that your time is valuable and sometimes our guests/owners have a few days or more to spend on vacation. It is with great satisfaction that I read your review on our resort to know we are on the right path to being the “Best” in all of Tahoe. My apologies for... More

Thank you very much for your feedback. As a Vacation Ownership Property there are many pieces to our inventory that are owned by different entities. From time to time there are special offers through our marketing department which is similar to many big brand companies that are in the same business as ours. We usually receive great feedback from these... More

I would like to take the time to thank you for your feedback at our resort here in South Lake Tahoe. Yes, we are going through some renovations to make our long term experience better to all guests who walk through our doors. I thank you for your patience as we know how important your time is spent with us... More

Thank you for your excellent review here on tripadvisor. We are very fortunate to have our RCI Exchange guests staying with us. Please know that you will always have a great stay here at the Lake Tahoe Vacation Resort. I am always available to our guests: michael.pena@diamondresorts.com Yours in Hospitality, Michael Pena Lake Tahoe Vacation Resort General Manager More