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Westmark Whitehorse Hotel and Conference Center

2.5 of 5
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201 Wood Street, Whitehorse, Yukon Y1A-2E4, Canada
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Westmark Whitehorse Hotel and Conference Center
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Ranked #7 of 14 Hotels in Whitehorse
A recent review
3 of 5 stars reviewed 3 weeks ago
Carol P Windsor, Canada
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196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Elmira, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has a great location right downtown, but I was unhappy that there was no soap in the bathroom when we arrived and the bathtub had obviously not been cleaned (there was hair all over it). There was also not the usual fridge/microwave in hotel rooms which I was surprised to learn. We had just bought a bunch of... More 

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Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

180KNKM, I am extremely sorry about the state of your room when you checked in. Could you please email me with your name and your room number (if you remember it). I have passed this along to the Housekeeping Manager but any more details would be helpful. My email is voosterbosch@hollandamerica-princess.com. I look forward to hearing from you! More 

Windsor, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was quiet neat clean - not luxurious a little dated. Very good sevice. Close to all amenities. Had an excellent lunch in their restaurant. Walking distance to banks Tim hortons mc bride musuem and lovely waterfront park

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Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Carol P, Thank you for taking the time to review our hotel! We appreciate the comments! More 

Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 7, 2015

I spent last week in Westmark as I work for a week in Whitehorse. The hotel is very well located - everything is at a few minutes walk. It is not my first time in Whitehorse and when I have a choice I stay in Westmark. I appreciate a great service and a comfortable room. This time I requested a... More 

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Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Hi Elena, I just want to thank you for the return business and the kind words. We love having you stay with us and I hope you get the oppurtunity to come back! More 

Cwmbran, United Kingdom
2 reviews
5 of 5 stars Reviewed February 25, 2015

My husband and I stayed here on the Arctic Adventure Tour. The suite room we had on the 3rd floor was excellent, with fridge and microwave and two sofas tv and desk. The beds were most comfortable and the room kept very clean and tidy! Andrea on reception as was the staff was exceptionally very helpful and most friendly. Paulette... More 

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Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Chrissiewal, Happy Anniversary! I am so pleased that you had a great stay and that Paulette and Andrea made your stay and anniversary excellent. Thank you for the note about the restaurant, that is something I will look into and I will personally be speaking to her about that. We hope to see you again the next time you are... More 

Vancouver
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 15, 2015

Every Hotel in Whitehorse needed a reno and make over about 25 years ago so this is kinda a pick them, This hotel is centrally located a block from main street with easy access to restaurants. The beds are as hard as rocks as most older hotels are, that said the room was clean and quiet

Was this review helpful? Yes 3
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

DougRoe, Thank you for your comments. We do try to make up for the older style of the hotel by making sure everything is clean! Your comments go a long way to helping us improve the hotel, so please keep them coming! More 

Yellowknife, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 30, 2015

We rencently stayed here for a work conference. I've stayed at other hotels in Whitehorse and the Westmark is one of the nicer hotels. Most of the staff were friendly and accomodating, even a late checkout was given without hesitation. Overall a good place, if not one of the best for a business conference. The proximity to the downtown area... More 

Was this review helpful? Yes 2
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

MojitioBruce, Thank you for your comments! I think your comments are right on the mark. The areas you listed as improvements are 2 of the items on our list that we are working on fixing and your comments go a long way to making that happen! I am hopeful that you could send me an email at voosterbosch@hollandamerica-princess.com and let... More 

Delta, British Columbia, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

The rooms are comfortable and clean. The hotel is in a good location. And the staff are fantastic and very helpful...they even arranged a late check out and a shuttle to the airport for us. Well done.

Was this review helpful? Yes 2
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Thank you for the comments regarding the staff Brit C! All of our staff work really hard to give all of our guests the best service possible. We look forward to your next visit! More 

Yellowknife, Canada
Top Contributor
193 reviews 193 reviews
38 hotel reviews
214 helpful votes 214 helpful votes
4 of 5 stars Reviewed January 25, 2015

Stayed at Westmark just last week - it was a 4 night stay for a work conference taking place at the same hotel. My room turned out to be No. 387, at the very end of a long corridor on the 3rd floor - a lot of walking on my part;) but when talking to my colleagues it seems I... More 

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Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Justine28, We really appreciate you taking the time to write a review! You did end up with a room that is larger than most of the rooms in our hotel and one of the few that has queen beds in it as well. Your comments mean a lot to us and we really appreciate the feedback. You are right about... More 

Canberra, Australia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 7, 2015

The varying floor levels show that this is not a modern hotel but our room was good, the restaurant satisfactory, and reception effective. We did not have Wi-Fi in our room but it was available in the lobby.

Was this review helpful? Yes 1
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

Michael D, We appreciate you taking the time to let us know how your stay was this summer. You're right, our building is not modern and was actually multiple buildings put together, which is why we have the varying floor levels! We hope to see you if you are ever in Whitehorse again! More 

Kamloops, Canada
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2014

Hotel has always looked after visitors, especially those of us who return. The hotel while often tested with results of full rooms seems to always make the effort to find a room even of last minute reservations. Hotel is aging with grace and while it is from 60's always clean and staff always try to make one feel at home.

Was this review helpful? Yes 3
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review

TerryK100, Thank you for your review and your continued support at the Westmark Whitehorse! We love getting new guests and getting to know them but there will always be something special about continuing our relationships with past guests! Thank you for being one of them! More 

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