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Heritage Inn Hotel & Convention Center - Saskatoon

2.0 of 5
102 Cardinal Crescent, Saskatoon, Saskatchewan S7L 6H6, Canada
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Heritage Inn Hotel & Convention Center - Saskatoon
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Heritage Inn Hotel & Convention Center - Saskatoon
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88 reviews from our community

Traveler rating
    5
    17
    20
    24
    22
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Edmonton, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked as we were driving into the city, very last minute and hotels were booked solid, unbeknownst to us the hotel was under renovations. It turned out that it wasn't a major issue. We checked in and the guy at front desk deserved a gold star! He was multi-tasking and keeping calm with 5+ people waiting to check-in/out or... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, Thank you for taking the time to post your review regarding your recent stay, and thank you very much for your kind and positive comments. I am very proud of our staff for their professionalism and will make sure to pass along your appreciation. I would also like to thank you for your understanding as we go through... More 

sask canada
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the Heritage in early March with park n fly and this was our best stay yet. We have been using the program every year since 2012 and we love being able to leave our car in the parking lot for up to two weeks. The hotel in undergoing some renos to the lobby area... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, It was wonderful to read your review regarding your return visit and that you once again booked our Stay and Fly program, it certainly is a good deal for those that take advantage of it. Thank you for your understanding during renovations. We are trying to minimize the effect that it has on our guests. We are very... More 

Edmonton
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is still under renovations, the recently renovated rooms are nice, I didnt want to leave my room as the pillows on the bed were like sleeping on clouds..it was nice and quiet, that little getaway for yourself and the price was just right! I am definitely going back to this place.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, Thank you for taking the time to comment about your most recent stay and for the positive notes you mentioned. I am glad that you enjoyed your stay with us. It is always good to hear positive feedback! We have taken thoughtful consideration to décor and amenities in our rooms to provide a comfortable and clean stay. You... More 

Regina, Canada
1 review
4 of 5 stars Reviewed March 12, 2015

I was a little cautious going to this hotel, based on previous reviews, but I was very pleasantly surprised. Clean room, modern bathroom, VERY friendly staff. Overall, a great experience. I would definitely go back for another stay. Even under construction, there was no noise or interference and there were signs everywhere routing you to the right places.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, Thank you for your kind words and for taking the time to post your comments. We at the Heritage Inn are always striving to ensure a clean and comfortable experience with high levels of service. We appreciate that you may have had apprehensions prior to staying with us. Renovations at any property can bring challenges, but they do... More 

1 review
2 of 5 stars Reviewed March 9, 2015 via mobile

I ended up booking here by myself (young female) because literally every other hotel was booked in Saskatoon for my travel dates. Location would be great if your flying. Yes the hotel is under renovation, but there is still a lot to be renovated - my room was a 'renovated' one. The room was ok it seemed clean (minus the... More 

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HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest Thank you for staying with us and for taking the time to comment. Guest feedback is very important to us and your impressions and suggestions have been noted. Guest safety is very important to us. I have met with staff reminding them to ensure that all windows and drapes are closed and in proper working order. I apologize... More 

saskatchewan
1 review
3 of 5 stars Reviewed February 21, 2015

I had purchased the stay and fly package from the Heritage Inn. I left my car at the hotel at the beginning of my holiday and had booked a room after my return flight. There was no problem making the arrangements for leaving my vehicle; however with the renovations there were not many spaces for long term parking. On my... More 

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HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, Thank you for taking the time to let us know your concerns during your stay with us. We are aware of the situation that transpired and we would like to take this opportunity to apologize for the inconvenience you experienced. This was an unusual situation and we have since secured an alternate back- up system that has been... More 

1 review
1 of 5 stars Reviewed February 15, 2015 via mobile

It was over priced and with spending money to redo the place you would think they could have made some changes so it was Easyer to get to your rooms. Also it took a long time to get breakfast after ordering. Would not stay there again. Wear a hard hat the low doorway is made for people 5 feet high... More 

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HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, Thank you for taking the time to post your concerns about your last stay with us. We apologize for any challenges that our renovations may have created for you. Our new lobby will provide our guests a warm inviting welcome, with direct access to elevators and stairwells that lead quickly and easily to our rooms and other amenities.... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2015

I recently stayed here for one night while in Saskatoon visiting friends. If you can get passed the building being renovated and the temporary access to the hotel, the rooms are actually ok. I had one queen bed in the room and the newer pillow top mattress set was very comfortable. I'll admit to being worried after reading a review... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, Thank you for taking the time to comment on our property during your stay in the Saskatoon area. We are glad you found your stay comfortable. We appreciate your patience while we go through our renovations. Once complete, we are confident that our guests will appreciate all the upgrades that have taken place. We noted your concerns regarding... More 

1 review
1 of 5 stars Reviewed February 7, 2015

I stayed here while on business. I stayed 3 nights. My register was really loud and was unable to sleep. On my third night I found a very large bed bug on my pillow!!! The staff were very good! They came to my room right away, bagged my clothing, took it to dry cleaners for me. I was given 1... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, As a business traveler it is important to ensure that your hotel is clean, quiet and comfortable. I am glad that the staff was able to quickly and efficiently handle your concerns and offer the best service that we were able to under the circumstances. As per our protocol, professional follow up and an ongoing assessment is in... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 19, 2014

This was absolutely the worst place I have EVER stayed!! The room was old and dirty, it took us 45 minutes to check in, as the guy was busy talking on the phone the entire time, making us wait. We had the worst neighbours!!(thanks for the 10 minutes of sleep I was able to get) and front desk did nothing... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Center - Saskatoon, responded to this review

Dear Guest, I was very disturbed to read about your stay with us and I apologize for the inconveniences you experienced. It is our goal to offer a clean, comfortable room at a reasonable price. As you probably noticed during your stay, we are under extensive renovations. We have updated over half our guest rooms, and are in process of... More 

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