I'll start with the positives: Upside, great location and very quiet.
the rest of the story: My husband I booked two nights online and received what we thought was a generous 30% deduction. Check-in went smoothly because we had prepaid but we were stunned when we were asked for a $100 deposit! I joked with the clerk that maybe they...
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In a recent unplanned trip to Saskatoon the Heritage Inn was recommended by a family member, so I booked it. Upon arrival staff was courteous though not all that welcoming. The room was small with not much space for anything other than sleeping. But it was the bathroom that makes my rating for this place slide to the lower end....
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Dear Guest:
Thank you for sharing your feedback regarding your recent stay. I have recently completed guest room renovations on the top 3 floors along with some public areas. These complete guest room renovations include bathroom upgrades, new carpets, pillow top mattresses, flat screen televisions, fridge, microwave, iron and ironing boards. The remaining rooms are scheduled for renovation in the...
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I had to travel to Saskatoon on short notice for business and everything was booked. So, I got in at the Heritage Inn. It is not anything fancy and probably needs an upgrade but the room I was in was nice and clean, had a fridge and a kitchen area. So, I can't really complain. Exercise room also could use...
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Dear Guest,
I appreciate your business and want to thank you for posting your comments. I am in the process of renovating our guest rooms and public areas and have just completed the top 2 floors. Our new guest rooms are completely upgraded with comfortable new beds, linens, fridges, microwaves and carpeting etc. I have the remaining rooms scheduled for...
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In any stable city, this hotel would either be out of business or dirt cheap. Because Saskatoonis booming, they are expensive and full. But hopefully not all of us lot our common sense.
If you are an optimistic and upbeat person, even you will have trouble not being depressed and missing home, besides questioning "what didn't I study more so...
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Dear Guest;
I was very sorry to read that you were unsatisfied with your stay here at the Heritage Inn and I would like to apologize for any discomfort that you experienced. We have recently undergone renovations in our guest rooms on the top 2 floors and are continuing with the remainder in the near future. Our guest room renovations...
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Me and my boyfriend came here for two nights and were extremely dissapointed. When we booked the room I was told there would be mini fridges in our room, there wasn't. Was very cheap looking. Bathroom extremely outdated. Tiles over bath were falling down. Bed was extremely uncomfortable. Rooms were small. Desk and tv stand looked like it was bought...
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Dear Guest:
I would like to apologize for your unsatisfactory stay with us. I was very distressed to read that your service from the front desk was poor. Your comments have been brought forward and addressed. Should any guest have complaints, our policy is that we will do our best to provide a solution. I am sorry that you were...
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I had a 5 hour flight layover through Saskatoon so my primary aim was to get some sleep. The room was quiet and clean, the water took a minute to heat up but the water pressure was very good and the shampoo was good, there was a microwave, coffee maker, and a small fridge, the TV worked well, the bed...
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Dear Guest:
Thank you for sharing your feedback after your recent stay with us. It was great to read that your overall experience was a positive one. I will be sure to pass your compliments along to the staff and management team.
Our close proximity to the airport and the major highways make the Heritage Inn Hotel & Convention Center...
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Hotel is very close to the airport and very clean hotel. Staff on the front desk and the staff in attached cafe made it easy for me to stay here. Would highly recommend this hotel and the room service.
Dear Guest:
Thank you so much for your positive review. I am glad that you enjoyed your experience at the Heritage Inn Hotel & Convention Centre.
I have passed your comments along to my management team and shared your compliments with the staff. We strive for every guest’s absolute satisfaction. We hope that this, along with our proximity to the...
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Staff were courteous and helpful. Phone didn't work. Toilet wouldn't flush. They moved us immediately to the room next door. Beds were comfortable. Everything else in the room was poorly and cheaply finished and old. Toilet and sinks were old and chipped. Grouting appeared unsanitary. Spend a few more dollars to go elsewhere.
Dear Guest:
I would like to start by thanking you for your comments and concerns. Your compliments regarding the staff have been passed along and we do thank you for mentioning this.
We apologize for the problems that you encountered with your room. We are in the process of renovating and would greatly appreciate you giving our hotel a second...
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The hotel has a good location.We had a good meal in the restaurant.The staff we dealt with did a good job. Our room was pricey and needed some attention.
Dear Guest,
I wish to begin by thanking you for your comments regarding your recent stay with us. By receiving this feedback we can improve the quality of our hotel and service.
Our guest room renovations are currently under way. We have started with our top two floors, which will include new pillow top beds with duvets, new flat screen...
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We ordered a queen size room and we got a double after we had paid. The shower head was WAY too short, I am 5"7 and I had to bend down to use it. Pillows were thin, breakfast was not included and it was not work the $120 I paid. The woman in the restaurant was very nice.
Dear Guest,
I would like to personally apologize for your unsatisfactory stay. Your feedback in very important to us, as we strive to offer our guests a comfortable stay at a reasonable price. I am very sorry for the error made in your room type. I have brought your complaint to the attention of our front desk staff, as a...
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