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Heritage Inn

1590 Main Street North, Moose Jaw, Saskatchewan S6J 1L3, Canada
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56 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • All months
    (56)
  • Mar-May only
    (13)
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    (23)
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    (12)
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Shell Lake
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

Had great service with friendly helpful staff. Needed a special chair in our room and the staff was great in helping and meeting our needs. The assistant manager was very accommodating with helping with our needs. Front staff helped with our room change.

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate that you took the time to post this review regarding your past stay at the Heritage Inn. I was happy to read that your experience was positive and that the staff was able to assist you with your special request. I have shared your comments with the staff and management and there were smiles all around.... More 

Winnipeg, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 29, 2015

I recently had the pleasure at staying at the Heritage Inn In Moosejaw in April for three days. Dont let the reviews keep you from staying there. We were offered a choice of rooms when we arrived either facing the pool or an outside view. We opted for the outside view so we could open our window if we chose... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to comment about your most recent stay and for the positive notes you mentioned. I am glad that you enjoyed your room, the meal you were served in our on site restaurant, our pool and the service you were provided. It is always good to hear positive feedback and I have shared... More 

Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 6, 2015

I stayed at this hotel recently for 13 nights in February 2015. I had a Technical crew of 40 people with me and they all shared my feelings on this hotel. My room backed onto the large laundry room on the main floor and and since we working shifts, the 4 large washers and dryers on the other side of... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your feedback regarding your stay with us. We take all reviews very seriously and have taken steps to address each and every one of your concerns. I apologize for all inconveniences you experienced. We do what we can to ensure our guests are comfortable in the room they are assigned. We appreciate... More 

Travelers are raving about these Moose Jaw hotels

Ontario, Canada
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed February 25, 2015

I just stayed there for work along with a group of coworkers. Most of the problems I had were shared among my coworkers as well so not isolated to the 2 rooms I had. My first room didn't have a window facing outside, instead it faced the pool. There was a vent that was open all the time (and had... More 

Was this review helpful? Yes 3
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was sorry to read that we did not meet your expectations on your past stay with us. We are committed to providing a comfortable and relaxing stay to all our guests and I have taken note of your comments. We are continuously doing upgrades and renovations to the hotel to ensure total guest satisfaction. Several of the... More 

Nanaimo, Canada
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed November 26, 2014

- The night lady was rude and condescending - Our first room was extremely dirty and was eventually quarantined - Our company gave the hotel thousands in business and nobody cared - The overly pregnant lady in the restaurant was rude - none of these people would have a job if this was a larger city - our company paid... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your review. Customer satisfaction is very important to us and I appreciate you bringing your experience to my attention. I apologize that your stay was below expectation. I would like to acknowledge our shortfalls and assure you that I have taken steps to address these. Housekeeping and Maintenance have addressed all the... More 

Regina, Canada
1 review
1 of 5 stars Reviewed October 14, 2014

We ended up staying at the Heritage Inn for a wedding. First our door did not lock and you could get into the room without a key by turning the door handle. This meant we could nto leave any of our stuff in the room. Next the room was so hot that we could not stand it. We opened the... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Your comments have been taken very seriously and I appreciate that we have had an opportunity to speak about this in follow up. Once again please do accept my apology for any inconvenience that you experienced. We do our utmost to meet and exceed our customer’s expectations and to ensure comfort. We aim to provide assistance when something... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 7, 2014

The concierge was happy to give us a room with a window looking out so we could keep an eye on our truck and trailer. Room was nice and clean, bathrooms were very clean. Bed was really comfy. Heritage inn was a comforting relief after 15 hours of driving!

Was this review helpful? Yes 3
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for staying with us on your drive through Moose Jaw. I truly appreciate you taking the time to tell us about your experience and for sharing this with others. I am glad your visit was enjoyable and comfortable and that we were able to offer you a break from your long trip. I will ensure that... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 4, 2014

We asked for an upgraded room, did not get one, only about 10 guests in the hotel, we got a filthy, room with old stained beat up furniture. We were treated nice enough by staff but the hotel needs a redo. Go elsewhere.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to submit feedback about your most recent stay. I welcome all feedback as it helps us improve our guest experience for the future. We would like to apologize for not meeting your expectations. We have renovated a number of our guest rooms and additional rooms are scheduled. I am sorry to hear... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

I do not know why this hotel was not better reviewed. We had a newer room/suite and it was wonderful. Great staff, restaurant was fantastic food and price, and the pool was clean and fun. Firmly recommend this to anyone visiting the little town of moose jaw

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate you taking the time to post this review regarding your most recent stay at the Heritage Inn. Customer feedback is valued and provides us with an opportunity to gauge our strengths along with the areas where improvement is needed. I am happy to hear your overall experience was positive, from the quality of food you received... More 

Victoria
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 9, 2014

We had booked multiple rooms for multiple nights for a family reunion. There wasn't much of a greeting from the front desk agent and was confused with who in our group was staying 2 or 3 nights. We all checked in at different times so no reason why there was confusion - my cousin was checked out early by the... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was distressed to read that your overall comments on your recent stay were less than satisfactory. I truly apologize for the lack of customer service and inadequate WIFI. We value your feedback and I have shared your comments with my management and staff. At times we have experienced minor difficulties with the WIFI. I have reminded all... More 

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