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Heritage Inn

4.0 of 5 1590 Main Street North, Moose Jaw, Saskatchewan S6J 1L3, Canada
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Heritage Inn
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Heritage Inn
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52 reviews from our community

Traveler rating
    10
    10
    11
    14
    7
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14
12
5
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nanaimo, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed yesterday NEW

- The night lady was rude and condescending - Our first room was extremely dirty and was eventually quarantined - Our company gave the hotel thousands in business and nobody cared - The overly pregnant lady in the restaurant was rude - none of these people would have a job if this was a larger city - our company paid... More

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Regina, Canada
1 review
1 of 5 stars Reviewed October 14, 2014

We ended up staying at the Heritage Inn for a wedding. First our door did not lock and you could get into the room without a key by turning the door handle. This meant we could nto leave any of our stuff in the room. Next the room was so hot that we could not stand it. We opened the... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 7, 2014

The concierge was happy to give us a room with a window looking out so we could keep an eye on our truck and trailer. Room was nice and clean, bathrooms were very clean. Bed was really comfy. Heritage inn was a comforting relief after 15 hours of driving!

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for staying with us on your drive through Moose Jaw. I truly appreciate you taking the time to tell us about your experience and for sharing this with others. I am glad your visit was enjoyable and comfortable and that we were able to offer you a break from your long trip. I will ensure that... More

1 review
1 of 5 stars Reviewed September 4, 2014

We asked for an upgraded room, did not get one, only about 10 guests in the hotel, we got a filthy, room with old stained beat up furniture. We were treated nice enough by staff but the hotel needs a redo. Go elsewhere.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to submit feedback about your most recent stay. I welcome all feedback as it helps us improve our guest experience for the future. We would like to apologize for not meeting your expectations. We have renovated a number of our guest rooms and additional rooms are scheduled. I am sorry to hear... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

I do not know why this hotel was not better reviewed. We had a newer room/suite and it was wonderful. Great staff, restaurant was fantastic food and price, and the pool was clean and fun. Firmly recommend this to anyone visiting the little town of moose jaw

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate you taking the time to post this review regarding your most recent stay at the Heritage Inn. Customer feedback is valued and provides us with an opportunity to gauge our strengths along with the areas where improvement is needed. I am happy to hear your overall experience was positive, from the quality of food you received... More

Victoria
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 9, 2014

We had booked multiple rooms for multiple nights for a family reunion. There wasn't much of a greeting from the front desk agent and was confused with who in our group was staying 2 or 3 nights. We all checked in at different times so no reason why there was confusion - my cousin was checked out early by the... More

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was distressed to read that your overall comments on your recent stay were less than satisfactory. I truly apologize for the lack of customer service and inadequate WIFI. We value your feedback and I have shared your comments with my management and staff. At times we have experienced minor difficulties with the WIFI. I have reminded all... More

Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 28, 2014

The whole hotel is in dire need of cleaning. My parents room had a queen bed and hide-a-bed. The hide-a-bed had a hole in the seat cushions and was so old and worn that my parents would not sit on it. The window was badly cracked and fogged so badly they could not see out. I went to the front... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your review. I am sorry for the inconvenience and discomfort both you and your family experienced. The Heritage Inn is known for strong customer service and for providing a clean, comfortable stay. Any customer dissatisfaction is always taken very seriously. I have brought your review to the attention of both the housekeeping... More

Saskatoon, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 24, 2014

We had a small problem in the restaurant. three employees didn't show up for work. General Manager came in and worked her butt off. Thanks Darlene Geib for your consideration . We will stay at this Hotel every time we come to Moose Jaw.

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Wow, thanks so much for sharing your experience and for the top scores. I must admit that I do not remember this exact day since it was a year ago but in times of need we all pull together to do our best to ensure our customers are happy. I was so pleased to read that what could... More

Saskatoon, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 16, 2014 via mobile

I stayed here for one night since there was a concert in town (Backstreet Boys!) and had a wonderful experience. I had called a month beforehand to ask about checking in early, and the guy at front desk said to call day of and see. I called the morning I was checking in and asked if early check in is... More

Was this review helpful? Yes 3
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate that you took the time to post this review regarding your past stay at the Heritage Inn. Customer feedback is valued and provides us with an opportunity to evaluate our strengths along with the areas where improvement is needed. I was happy to read your experience was positive and you enjoyed your late lunch in Seasons... More

Lethbridge, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2014

Have stayed here multiple times on business. Front desk was very friendly and fast. Shortly after entering my room the phone rang with the front desk asking me if I was comfortable or needed anything else. Received a great corporate discount. Hotel is older but very comfortable and the restaurant has great service, nice prices and good food. Room was... More

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Your patronage is appreciated and I would like to thank you for posting your review. Customer service is very important to us and I was pleased to see that your experience both past and present has been pleasant. I was glad to read that your check in with a follow up call to your room was done as... More

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Additional Information about Heritage Inn

Address: 1590 Main Street North, Moose Jaw, Saskatchewan S6J 1L3, Canada
Location: Canada > Saskatchewan > Moose Jaw
Price Range (Based on Average Rates): $
Hotel Class:4 star — Heritage Inn 4*
Number of rooms: 104
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Also Known As:
Heritage Hotel Moose Jaw
Heritage Inn Moose Jaw, Saskatchewan

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