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Heritage Inn

1590 Main Street North, Moose Jaw, Saskatchewan S6J 1L3, Canada
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Heritage Inn
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Heritage Inn
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54 reviews from our community

Traveler rating
    10
    10
    11
    15
    8
See reviews for
14
12
5
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (11)
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Edmonton, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel recently for 13 nights in February 2015. I had a Technical crew of 40 people with me and they all shared my feelings on this hotel. My room backed onto the large laundry room on the main floor and and since we working shifts, the 4 large washers and dryers on the other side of... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your feedback regarding your stay with us. We take all reviews very seriously and have taken steps to address each and every one of your concerns. I apologize for all inconveniences you experienced. We do what we can to ensure our guests are comfortable in the room they are assigned. We appreciate... More 

Ontario, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I just stayed there for work along with a group of coworkers. Most of the problems I had were shared among my coworkers as well so not isolated to the 2 rooms I had. My first room didn't have a window facing outside, instead it faced the pool. There was a vent that was open all the time (and had... More 

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was sorry to read that we did not meet your expectations on your past stay with us. We are committed to providing a comfortable and relaxing stay to all our guests and I have taken note of your comments. We are continuously doing upgrades and renovations to the hotel to ensure total guest satisfaction. Several of the... More 

Nanaimo, Canada
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed November 26, 2014

- The night lady was rude and condescending - Our first room was extremely dirty and was eventually quarantined - Our company gave the hotel thousands in business and nobody cared - The overly pregnant lady in the restaurant was rude - none of these people would have a job if this was a larger city - our company paid... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your review. Customer satisfaction is very important to us and I appreciate you bringing your experience to my attention. I apologize that your stay was below expectation. I would like to acknowledge our shortfalls and assure you that I have taken steps to address these. Housekeeping and Maintenance have addressed all the... More 

Regina, Canada
1 review
1 of 5 stars Reviewed October 14, 2014

We ended up staying at the Heritage Inn for a wedding. First our door did not lock and you could get into the room without a key by turning the door handle. This meant we could nto leave any of our stuff in the room. Next the room was so hot that we could not stand it. We opened the... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Your comments have been taken very seriously and I appreciate that we have had an opportunity to speak about this in follow up. Once again please do accept my apology for any inconvenience that you experienced. We do our utmost to meet and exceed our customer’s expectations and to ensure comfort. We aim to provide assistance when something... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 7, 2014

The concierge was happy to give us a room with a window looking out so we could keep an eye on our truck and trailer. Room was nice and clean, bathrooms were very clean. Bed was really comfy. Heritage inn was a comforting relief after 15 hours of driving!

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for staying with us on your drive through Moose Jaw. I truly appreciate you taking the time to tell us about your experience and for sharing this with others. I am glad your visit was enjoyable and comfortable and that we were able to offer you a break from your long trip. I will ensure that... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2014

We asked for an upgraded room, did not get one, only about 10 guests in the hotel, we got a filthy, room with old stained beat up furniture. We were treated nice enough by staff but the hotel needs a redo. Go elsewhere.

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to submit feedback about your most recent stay. I welcome all feedback as it helps us improve our guest experience for the future. We would like to apologize for not meeting your expectations. We have renovated a number of our guest rooms and additional rooms are scheduled. I am sorry to hear... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

I do not know why this hotel was not better reviewed. We had a newer room/suite and it was wonderful. Great staff, restaurant was fantastic food and price, and the pool was clean and fun. Firmly recommend this to anyone visiting the little town of moose jaw

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I appreciate you taking the time to post this review regarding your most recent stay at the Heritage Inn. Customer feedback is valued and provides us with an opportunity to gauge our strengths along with the areas where improvement is needed. I am happy to hear your overall experience was positive, from the quality of food you received... More 

Victoria
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 9, 2014

We had booked multiple rooms for multiple nights for a family reunion. There wasn't much of a greeting from the front desk agent and was confused with who in our group was staying 2 or 3 nights. We all checked in at different times so no reason why there was confusion - my cousin was checked out early by the... More 

Was this review helpful? Yes
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was distressed to read that your overall comments on your recent stay were less than satisfactory. I truly apologize for the lack of customer service and inadequate WIFI. We value your feedback and I have shared your comments with my management and staff. At times we have experienced minor difficulties with the WIFI. I have reminded all... More 

Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 28, 2014

The whole hotel is in dire need of cleaning. My parents room had a queen bed and hide-a-bed. The hide-a-bed had a hole in the seat cushions and was so old and worn that my parents would not sit on it. The window was badly cracked and fogged so badly they could not see out. I went to the front... More 

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your review. I am sorry for the inconvenience and discomfort both you and your family experienced. The Heritage Inn is known for strong customer service and for providing a clean, comfortable stay. Any customer dissatisfaction is always taken very seriously. I have brought your review to the attention of both the housekeeping... More 

Saskatoon, Canada
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 24, 2014

We had a small problem in the restaurant. three employees didn't show up for work. General Manager came in and worked her butt off. Thanks Darlene Geib for your consideration . We will stay at this Hotel every time we come to Moose Jaw.

Was this review helpful? Yes 2
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Wow, thanks so much for sharing your experience and for the top scores. I must admit that I do not remember this exact day since it was a year ago but in times of need we all pull together to do our best to ensure our customers are happy. I was so pleased to read that what could... More 

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