We followed the late check in procedures, however, when we arrived at this apartment hotel there was no one to meet us, no answer on either phone number; we were left out in the cold. Luckily we found another hotel near by at 11pm. The manager chaimed not to have recieved our expedia.ca reservation. However, we were not the only... More

We rented a room for 5 nights in December 2010 because of the great location of the Residence de la Cite. The room itself and the service was ok. Nothing great but nothing to really complain about. The thing is, both me and my wife were bitten on our arms and legs by some kind of insects while we were... More

Just got back from Quebec and needed a value for money room for 2 nights mainly because we were leaving at 4am to catch a flight home so did'nt want to spend on an expensive hotel room we were not going to get the benefit of using. Hence this place came up on hotels.com and the price was to say... More

We booked the hotel for 1 month stay in Quebec City, based on price (reasonable) and location. The initial emails and phone calls were answered professionally by the manager Mr. Grenon. When we arrived, he asked to pay in cash although he has asked for my AMEX # when I book to secure the reservation. We checked into the unit... More

Touring Canada. Pre-booked this hotel on the internet. No reception when we arrived - we had to phone a number and it took 15-20 minutes for someone to come. They had no record of our booking but did find a room for us. (It was more like a spare room in a block of flats than a hotel) Unfortunately the... More

We needed a place to stay for a month, after we were relocated to QC, until we found an apartment to live in, so we picked this place. After a 12 hour drive (with 2 cats!) to get there, and calling ahead to tell them when we'd arrive, no one was there to let us in. She arrived fairly soon... More

So I wrote to the Residence manager from Italy, asking if he had a room, and I got really fast an Answer, really friendly, and with the answers to all my questions. So, I booked this Room. I arrived in Québec, at the Bus Station, and I had printed the map from the Residence de la cité's homepage, so I... More

There was some initial confusion when we arrived early (2 hrs before check-in) and the place seemed like an apartment building—no front desk, no one around. But we called the manager and he arrived within 30 minutes with our room key. It is a small, owner-run place but like having your own little studio apartment in the city. Outside the... More

When we arrived (3:00 PM) the doors were locked and the lights were off. It took the "manager" over an hour to return our call to figure out what was going on - at that point we just canceled the reservation. I would never stay there again and would tell anyone who is going to Quebec to avoid the property... More