We stayed here for 2 nights earlier this month for a tour of Quebec City. We chose this hotel as it was within the Old Quebec City walls and within walking distance to Rue St. Jean, where there are excellent shopping and dining options. The rate we received was excellent too. Front desk was friendly and helpful when we inquired...
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On our very first visit to Quebec City we stayed 3 nights at the Champlain Vieux. The place is rated at 3-stars and that is reasonable. The location is great, very close to all the action in the old town. Parking is tight, and needs to be RSVP’d ahead of time, costs $19 per night including tax.
At check-in the...
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"Welcome back Mr & Mrs Lapadula, it's very nice to see you again"...well, what else can I say with a greeting like this from Michelle, Isabelle, Mark, Claude from the owner and staff....WOW!!
The breakfast was delicious, as usual, and what should be hot was...and cold was cold. This is a big thanks to Claude and his staff.....Merci.....
The lobby...
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Reviewed December 9, 2011
Mrs. Lapadula!!!
Thank you for your loyalty, it's always good to see you back at the Champlain. We look forward to see again in December!
All the employees remember your name and they are all excited when they know you are coming back.
Your husband and are two real sweethearts, you are now part of the family!
I will say...
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Our first impression was very positive. We had a reservation for a Superior Room view on the city for four days. We arrive at night, and during the check-in process the person of the front desk told us that due to a lack of rooms, they assign a Junior Suite for us at no additional charge (two levels up). That...
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Bonjour,
Thank you for your review. As I can see, you were here when we had trouble with our elevator... This is a very rare situation and you were here when it happened. We apologize about this inconvenience.
This is why you've been upgraded, to avoid you to climb to many floors while the elevator was down. You were on...
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We booked a room with a fireplace and 2 queen beds, there was a curtain that you can pull across the room for additional privacy, that was the 1st time I've seen that in a hotel. Our room was clean, including the bathroom. The only thing I didnt like was the wallpaper, stare at it long enough and I felt...
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Bonjour,
Thank you for taking the time to let us your impressions about our property... This is really important for us!
I'm glad to read that you liked the hotel... This is great! OK, I know you didn't like the wallpaper in the room... But it's always very hard to please everybody in terms of decor... This is a question...
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This is a great little hotel in Old Quebec that I would definitely recommend. The room was clean, smelt reaally nice, the bed was a little hard but not that bad, and the location was great - near everything in Old Quebec but a little out of the way so it wasn't noisy at all. The breakfast was fantastic (loved...
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Bonjour,
I enjoyed your review very much when I read it... What could I say more when the guest is telling us that its only regret was to be with us for only 1 night? For me, it's wonderful news... This means to me that you will come back and stay longer next time! What to expect more?
We definitively...
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We stayed in the standard room. It was perfect. The 24hrs coffee machine in the lobby came in handy, (espresso, cappucino, all kids of tea's). The staff were very friendly. The complimentary breakfast was just right. I would absolutley stay here again.
Bonjour,
Thank you for this really nice review. This is very much appreciated! Next time, do not hesitate to give us a rating of 5 on 5... If we don't deserve it, please tell us why, our aim is to improve constantly ourselves!
You stayed in standard room, which is very affordable for the quality. Next time, you should reserve...
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We have been to the Champlain twice now and it will be the hotel we come back to everytime we visit the great city of Quebec. The staff are friendly and helpful, the coffee and breakfast are delicious and the room we have had is really special. Please note that we have had the same great room (#46) both times...
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Bonjour!
Thank you for your loyalty... As I may see, you are now a frequent traveler to our property! It's always nice to see people coming back to the Champlain Hotel, this is a sign of good customer service and a nice appreciation of our product... Thanks again!
I agree with all the tips you are giving to the other...
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My husband and I stayed at this hotel for four days on our first trip to Old Quebec. The room was European style (small, clean, and quaint) with a nice view of the street. We thoroughly enjoyed the breakfast and the availability of hot beverages in the lobby at all times. We were within walking distance of all of the...
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Bonjour,
Thank you very much for this excellent rating of 5!! This is a perfect score, we cannot ask for more!
You are totally right, everything from the hotel is walkable... There is no need to use your car! As you did yourself, I recommend to everybody to reserve a parking spot before checking in to the hotel. Parking spaces...
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Friendly staff, comfortable rooms, great location for walking around Quebec city. Whole family had a good experience.
Bonjour,
Thank you much for choosing the Champlain during your last stay to Quebec City. I'm pleased you received a good service from our staff, this is really important for us!
We are a family hotel, this is nice that everybody from your family enjoyed their stay among us!
Best regards,
Marc-André
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